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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Customer service support was fast. I was worried about it being a scam site but it's not. My cow was delivered and he exceeded my expectations! He's super soft and cute. Being weighted is awesome. I... Näytä lisää

Saanut 5/5 tähteä

Ordered 2 Brown Cows. They are soft and cute and everything the description of the product promises. Very satisfied with the purchase. I will buy their product again! I had the best customer service... Näytä lisää

Saanut 1/5 tähteä

This company seems to be a scam. My order HG#112538, was made on March 1st. It came from China and arrived to US after customs on March 9th. Since then the package has been stuck with Yanwen Delivery... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I haven't received a confirmation Mail for shipping ,10 days now. Any update about my order Order HG#112935 never came. Attempted to contact them through their official support email and my... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

Yrityksen kirjoittama

✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.


Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

129 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

Real company, however items are shipped directly from China. That wasnt clear



*amended- Company has contacted me. Thank you, Item is on the way. However im disappointed, it was not clear that it was being shipped from China. Probably hidden in the details.

It appears this company is a scam, do not buy from them. Placed an order nov26th and ive heard nothing. They took the money and ran

26. marraskuuta 2024
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi chris courage,
We assure you that we are a legitimate business and not a scam.
Please quote your order number and contact our customer service team. We will do our best to help you resolve the issue once we understand your order status.
If you have any questions or concerns in the meantime, please don't hesitate to contact us directly so that we can address them promptly.
Thank you for your patience and understanding.
Best regards,

Saanut 5/5 tähteä

I thought they would be lacking in…

I thought they would be lacking in quality but i was very surprised by the quality. They feel very nice to touch and they are very bright. I love them! I bought two and I’m waiting on another two.

10. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great product

Great product, good quality, great price.
Arrived on time and queries were answered and well informed.

2. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Scam

Poor communication didn't receive my order but says its delivered. Massive scam

6. joulukuuta 2024
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Spencer Smith,
Thanks for sharing your thoughts.
Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it. Best regards,

Saanut 5/5 tähteä

CUTEST THING EVER‼️

CUTEST THING EVER‼️ I ordered 5 more after receiving my duck with a flower on its head. Giving as gifts.
Be prepared to wait though - took 2-3 weeks to receive.

1. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Poor communication

Edited 3.12.24
The lamp was delivered yesterday and is very cute. However, the company didn't update their tracking information or send any communication to inform that the product had been dispatched.
I ordered a capybara lamp on 17th November, payment was taken and email confirmation was sent but when I check my order it is still"awaiting dispatch". Emails to huggwaii support are returned as undeliverable.

17. marraskuuta 2024
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi LizzyF,

Thank you for taking the time to leave a review.

We have checked the email address you used when you placed the order and found it to be different from the one you have provided. And we confirm that we have sent the confirmation and logistics information emails to you. We recommend that you check your other mailboxes. Our customer service email address (info@huggwaii.com) is also in normal use.

Any question please feel free to contact us.

Best regards

Saanut 1/5 tähteä

No delivery and no resolution

Final update : despite me charging back Huggwalii offered a full refund, which I politely declined, informing them I had already charged back. Huggwaii then disputed the charge back (!) sending their proof of delivery which was the same non evidential delivery statement from Amazon - their carrier. I give up. Just saying you delivered something is not evidence you did.

Amended to include Company used Amazon delivery, who failed to deliver. Contacted Amazon who claimed delivered but couldn’t prove delivery, nor track where package was left.

Huggwail insisted I get a stamped record from my “local post office” to prove no delivery…and refused to progress my “claim”. Amazon of course do not offer this… not a scam just dodgy and inept cs. No goods and no response from CS. Delivery failure not for consumers to resolve.

Updated ... this is about the 5th conversation in exchange..

On 25 Nov 2024, info...huggwaii.com wrote:

Thank you for your letter

The information you have provided will not allow you to make a claim, the text does not specify the loss of the document.
Can you ask them (Amazon) to provide another one?
Sincerely yours.

23. marraskuuta 2024
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Paul,
Thank you for your feedback. Although the logistics tracking shows the package was delivered, we understand your worry that you haven't received it. We have already initiated contact with the logistics company to conduct an in-depth investigation. If the package is indeed confirmed lost, we will provide you with a satisfactory resolution.
Our customer service team asked for a loss proof from you because if you could directly contact the local delivery agent and obtain it, it would significantly speed up the logistics company's investigation process. We didn't mean to place an undue burden on you. We appreciate your patience and cooperation during this process and will keep you updated on the progress of the investigation.
Best regards,

Saanut 1/5 tähteä

Major scam

Ordered months ago, never received the item and never got a refund. I have been in contact with them back and forth for over a month, and they don’t give me any proper information and they keep saying they can’t accommodate me with a refund for the lost item. Cannot recommend purchasing from them.

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Dear kunde,

We are extremely sorry for the distress and inconvenience you've endured. We understand your frustration with the current situation. However, we must rely on the investigation being carried out by the logistics company to determine the exact whereabouts of your package. We are in constant communication with them, and as soon as we have a conclusive result, we will take immediate action.
We value your business and your trust is of utmost importance to us. We are doing everything within our power to resolve this issue as quickly as possible. Please bear with us a little longer, and we will make sure to keep you updated throughout the process.

Thank you for your patience and understanding.

Best regards,

Trustpilot-kokemus

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