I should have read all negative reviews before purchasing it. This product is far away from a picture. Return it is not possible, because shipping costs more than a product itself. Do not trust this c... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Starlit Starburst Lights are a big disappointment. Nothing like the advertised beautiful full firework appearance light. Very flimsy and cheaply made. After reading other reviews and the difficulties... Näytä lisää
Yritys on vastannut
Oh my gosh! What a great company to work with. Lets face it, sometimes things happen. So when I got my order in everything was perfect, a few days later one of my orders stopped working. I contacte... Näytä lisää
Yritys on vastannut
I'll be honest, my order didn't start off great. I received the wrong item, which was a bit frustrating. However, the customer service team was absolutely exceptional. They responded quickly, handle... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com
Yhteystiedot
25 Captain Cook Drive, 2229, Caringbah, Australia
- Support@TwinklingTree.com
- www.twinklingtree.com
3,0
Keskitasoinen
6 t. arvostelua
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My problem was there were very few…
My problem was there were very few updates. When the box arrived it had a few dents so I was worried. I probably would offer more cushioning. Thank God it was ok. I bought the sun flower small lamp that looks like the vase is made of ice cubes. Very pretty!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
What I ordered v what I got
What I ordered v what I got. Nothing like the picture. No lights in the stems just 4 lights wrapped round the middle. One of the heads was loose and squashed. Very poor and nothing like the picture. Will see if they offer a refund
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
I should have read all negative reviews…
I should have read all negative reviews before purchasing it. This product is far away from a picture. Return it is not possible, because shipping costs more than a product itself. Do not trust this company, all products are cheap made and their pictures are fabricated.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Blown away honestly
Got the moon lamp for my daughter's room and it is even more beautiful in person. The photos do not do it justice. She sleeps with it on the soft setting every night now. Already ordered the willow vine for my own bedroom. This company is the real deal.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
not like the picture at all
not like the picture at all
you automatically subscribe without realising
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
I bought this just for some fun in the…
I bought this just for some fun in the garden, but I ended up really liking it. The solar light switches on consistently every night, and the build quality feels good for what it costs. My kids have oddly grown attached to it. No issues at all.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
I love the blue hydrangea lights
I love the blue hydrangea lights! So pretty anytime but especially at night.
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
These are STUNNING
These are STUNNING. Ordered 4 and lined them along my front path and every single night I look out the window and feel like I live somewhere fancy. My neighbor asked if I hired a landscaper lmaooo. Setup took maybe 10 minutes total, just push them in the ground and let them charge. The light pattern they cast is really unique too, not just a basic glow. Guests always comment. Already ordered a second set for the backyard and considering a third for around the patio. If you're on the fence just get them.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
I like the affect of the twinkling mini lights.
I'm happy, with my 'olive leaf twinkling garland'......
However, the item is overpriced.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Cheap and nasty
The item too ages to arrive and when it did I was really disappointed. It looked really cheap . I bought it for a birthday present. When I contacted them to return I had to jump through hoops to do so . They kept offering part credit to buy more rubbish on their site . I finally got an agreement to return then found out I would have to ship to Australia! I packed the item up and went to the post office and found out it would be £26 to return so it wasn’t worth returning so I made a total loss
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Victoria,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your order did not meet your expectations and that you were disappointed with the quality of the item. It’s especially disheartening to know that it was intended as a birthday present, and we understand how important it is for gifts to be special.
We also apologize for the difficulties you faced when trying to return the item. We're so sorry to hear that you had to navigate through so many steps, and we regret that our return process added to your frustration.
Your feedback is invaluable, and we will use it to improve our processes and ensure a better experience for our customers in the future. We appreciate your patience and understanding as we work to address these concerns.
If there’s anything we can do to assist you further or if you have additional feedback, please don’t hesitate to reach out. We’re here to help and would love the opportunity to make things right.
Thank you for being a part of our TwinklingTree community. We hope to serve you better in the future.
Warm regards,
Jen
The lighted flowers are beautiful
The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Nathaniel,
Thank you for sharing your experience with us. We’re delighted to hear that you find the lighted flowers beautiful, but we sincerely apologize for the shortcomings you encountered with our customer service.
We're so sorry to hear that you did not receive shipping information, a confirmation email, or a receipt, and that your order took longer than expected. We understand how frustrating this can be, and we’re truly sorry for any inconvenience this has caused you.
Your feedback is crucial for us, and we will take it to heart as we work to enhance our communication and shipping processes. We appreciate your patience and understanding as we strive to improve our service.
If there’s anything else we can do to assist you or if you have further feedback, please feel free to reach out. We’re here to help and would love to ensure a better experience for you in the future.
Thank you for being a valued member of our TwinklingTree community. We hope to have the opportunity to serve you better next time.
Best regards,
Jen
AMAZING
I bought 2 bunches of tulip lights for me and my mum and we absolutely love them. Tulips are my mums favourite flowers so I wanted her to have these beautiful lights.
The customer service team are also amazing as I made a mistake with my initial order and they rectified it with no hesitation.
I will definitely buy from this company again and recommend them to others.
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Emma,
Thank you so much for sharing your amazing experience with us! We’re absolutely thrilled to hear that both you and your mum love the tulip lights. It’s heartwarming to know that you chose them as a special gift for her, especially since tulips are her favorite flowers. We believe that thoughtful gifts like yours truly brighten up any space!
We’re also delighted to hear about your positive interaction with our customer service team. It’s our goal to make every experience seamless, and we’re glad we could assist you in rectifying your order without hesitation.
Your support and recommendations mean the world to us, and we can’t wait to serve you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out. We’re always here for you!
Thank you for being a valued member of our TwinklingTree family. We look forward to helping you create more beautiful moments!
Warm regards,
Jen
Replaced the boring wreath I had for…
Replaced the boring wreath I had for years with this and my front door looks like something out of a magazine now. Lights are subtle but SO elegant. Multiple neighbors have asked where I got it lol. Zero regrets
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Lime,
Thank you for taking the time to share your lovely feedback! We’re so happy to hear that you replaced your old wreath with one of ours and that it has made such a beautiful impact on your front door. Your kind words about it looking magazine-worthy truly warm our hearts!
It’s wonderful to know that the subtle elegance of the lights has caught the attention of your neighbors. We believe that every detail matters, and your satisfaction confirms that we’re on the right track.
If you ever need assistance or have any questions, please feel free to reach out. We’re always here for you and would love to help you create more beautiful moments in your home!
Thank you for being a part of our TwinklingTree community. We look forward to serving you again soon!
Best regards,
Jen
Oh my gosh!
Oh my gosh! What a great company to work with. Lets face it, sometimes things happen. So when I got my order in everything was perfect, a few days later one of my orders stopped working. I contacted Twinkling Tree and they responded within a few minutes. After following their directions I was notified that a replacement would be shipped out immediately. The replacement will be here tomorrow. I sure wish all online companies worked like these folks. I have ordered from them in the past and the service was just as good, I will continue shopping with Twinkling Tree and highly recommend them.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Joseph,
Thank you for taking the time to share your wonderful experience with us! We’re overjoyed to hear that you had such a positive interaction with our team. Your satisfaction is our top priority, and it’s heartwarming to know that we could assist you quickly when an issue arose with your order.
We completely understand that sometimes things happen, and we’re glad that our response met your expectations. It’s fantastic to hear that your replacement is on its way and will arrive soon!
Your loyalty and recommendations mean so much to us, and we’re grateful to have you as a valued member of our TwinklingTree community. We can’t wait to serve you again in the future!
If you have any questions or need further assistance, please feel free to reach out. We’re always here to help!
Best regards,
Jen
Lights are great
Lights are great! Takes a while to get them. Worth the cost.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Eugene,
Thank you so much for sharing your thoughts with us! We’re thrilled to hear that you loved the lights! Your satisfaction is incredibly important to us, and it’s wonderful to know that our products have met your expectations.
We understand that the shipping time can sometimes be longer than anticipated, and we truly appreciate your patience. Our team is committed to ensuring that you receive high-quality items, and it’s rewarding to hear that you believe the wait was worthwhile.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and would love to hear from you again!
Thank you for being a valued member of our TwinklingTree family. We look forward to serving you again soon!
Warm regards,
Jen
Vastaus yritykseltä TwinklingTree
Hi Phillip,
Thank you so much for taking the time to share your feedback with us! We are absolutely thrilled to hear that you loved your purchase. Knowing that our products bring joy to our customers is what drives us every day.
At TwinklingTree, we strive to create items that not only meet but exceed your expectations, and your kind words affirm that we’re on the right track. Your satisfaction is our top priority, and it’s truly rewarding to know that we’ve made a positive impact on your experience.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and would love to hear from you again!
Thank you once again for being a part of our TwinklingTree family. We look forward to serving you again soon!
Warmest regards,
Jen
I love my twinkling tree
I love my twinkling tree! It was a gift from a friend and I enjoyed it so much I ordered 2 as gifts for others. One friend’s granddaughter decorated hers with tiny Easter ornaments. I like the cheerful ambiance the light provides.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Dot,
Thank you for your lovely message! We’re so happy to hear that you love your tree and that it has brought such a cheerful ambiance to your space. It’s heartwarming to know that it was a thoughtful gift from a friend and that it inspired you to order two more for others.
The idea of decorating with tiny Easter ornaments is simply delightful! It’s wonderful to see how our customers personalize their Twinkling Trees, making them unique and special in their own right. Your enthusiasm truly brightens our day!
If you ever have more stories to share or need assistance, please feel free to reach out. We’re here to support you and ensure that your experience with our products remains exceptional.
Thank you once again for your kind words and for being a valued member of the TwinklingTree community. We look forward to serving you again!
Best regards,
Jen
Honestly did not expect to love this as…
Honestly did not expect to love this as much as i do. the warm amber glow is so cozy and it fits perfectly next to my bookshelf. my cat knocked it over twice and its totally fine Imao. really well made.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Emma,
Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely delighted to hear that you love the product more than you expected. The warm amber glow truly adds a cozy touch to any space, and it’s fantastic that it fits perfectly next to your bookshelf.
It’s also great to know that the product has proven to be durable, even with your cat's playful nature! We design our items with both beauty and quality in mind, and your feedback reassures us that we’re on the right track.
Your satisfaction is our top priority, and hearing how our product has positively impacted your home brings us immense joy. If you have any more thoughts to share or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to support you and ensure you have the best experience possible.
Thank you once again for your kind words. We truly appreciate your support!
Warm regards,
Jen
The butterfly shelf is a nice way to…
The butterfly shelf is a nice way to display crystals. It’s a good size, looks nice, and helps keep everything organized while adding a decorative touch.
3. maaliskuuta 2026
Vastaus yritykseltä TwinklingTree
Hi Walker,
Thank you for taking the time to share your experience with the Enchanted Butterfly Shelf! We’re so glad to hear that it’s a nice addition for displaying your crystals and that it helps keep everything organized while looking beautiful.
Your feedback is incredibly valuable to us, and it’s wonderful to know that our product is making a positive impact in your space. We strive to create items that bring joy and functionality to our customers’ lives.
If you have any further comments or need assistance, please feel free to reach out. We’re here to support you!
Best regards,
Jen
Starlit Starburst Bust
Starlit Starburst Lights are a big disappointment. Nothing like the advertised beautiful full firework appearance light. Very flimsy and cheaply made. After reading other reviews and the difficulties in obtaining a refund, I’ll just take a loss on this one! Don’t waste your money on this product.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TwinklingTree
Hi Precia,
Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback regarding the Starlit Starburst Lights. We’re sorry to hear that your experience did not meet your expectations.
At TwinklingTree, we strive to provide products that bring joy and beauty to our customers’ spaces, and we're so sorry that we fell short in this instance. Your comments about the quality and appearance of the lights are invaluable, and we will certainly pass them along to our product team for further review.
We understand that navigating the return process can be frustrating, and we’re committed to improving that experience for our customers. If you ever reconsider and would like assistance with your order or have further questions, please don’t hesitate to reach out. We’re here to help.
Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Jen
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