Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Customer service support was fast. I was worried about it being a scam site but it's not. My cow was delivered and he exceeded my expectations! He's super soft and cute. Being weighted is awesome. I... Näytä lisää

Saanut 5/5 tähteä

Ordered 2 Brown Cows. They are soft and cute and everything the description of the product promises. Very satisfied with the purchase. I will buy their product again! I had the best customer service... Näytä lisää

Saanut 1/5 tähteä

This company seems to be a scam. My order HG#112538, was made on March 1st. It came from China and arrived to US after customs on March 9th. Since then the package has been stuck with Yanwen Delivery... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I haven't received a confirmation Mail for shipping ,10 days now. Any update about my order Order HG#112935 never came. Attempted to contact them through their official support email and my... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

Yrityksen kirjoittama

✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.


Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

129 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Quite pleased!

The items arrived in a timely manner. They were in excellent shape and all worked when tested. They are made of what appears to be quality material so will, hopefully, last for a long time.

26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

I had my panda bear light for not quite…

I had my panda bear light for not quite a month and was really enjoying it. It just stopped working. This was an expensive item for me and I don’t have any recourse because it was more than 14 days.

22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi carla bullock,

Thank you for your feedback, and I’m truly sorry to hear that your panda bear light stopped working.

However, after reviewing your order, we didn’t receive any prior communication from you regarding this issue. We always strive to help our customers resolve problems as quickly as possible, and we would have been happy to assist you if we had been notified earlier.

We attach great importance to this problem and please feel free to contact our customer service team at info@huggwaii.com. We will try our best to solve the problem for you.

Thank you for sharing your experience with us!

Best regards,

Saanut 5/5 tähteä

This was a fabulous purchase

This was a fabulous purchase! My granddaughter's eyes lit up (no pun intended) when they got their squishy lamps. I was reluctant to make this purchase as not all Facebook merchants represent their merchandise honestly. I can tell you, this was a 10 star experience but they'll only allow me 5!

16. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Had no problems ordering and have been…

Had no problems ordering and have been updated on tracking my order. Keep up the good work. I would love to have more for grandkids, but just can't swing it it right now. I just lost my husband in January to cancer. It's been tough financially. Thank you again.

20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

My mother LOVES her Capybara :)

I saw the little Capybara in an Instagram ad and IMMEDIATELY bought it. It looked so cute and the light looked soft but bright enough.

My mother absolutely ADORES this light. If you are looking for a great, cute gift, this is it. It's relatively inexpensive and cmon, your mom's worth $30 😁

8. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

LIARS and FRAUDS

Nothing more than a scam.

Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper.

Tried to cancel order. They refused and sent anyway.
Requested a refund. They spent several weeks trying to get out of issuing a refund.
Refused to provide a local return address - as per their website.
Item returned, proof of return provided. They are refusing to issue a refund. Several months, 20+ emails with generic, copy and paste replies, refusing to acknowledge my return and request.
Stolen my money.

2. joulukuuta 2024
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Gary Wilson,

Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We take all customer concerns seriously and would like to clarify the situation to ensure transparency.

When you requested cancellation, your package was already en route. Once an order ships, it’s challenging to recall it immediately. We understand this was inconvenient and have since reviewed our cancellation policies to improve transparency.

We provided a return address and instructions promptly, but processing a refund requires proof of return (tracking number) to confirm the item’s arrival. However, we were unable to process the refund because we did not receive the return tracking number, which is necessary to confirm the item’s return and proceed with the refund.

We stand by our products and believe they offer fair value. However, we’re sorry if you felt otherwise. We continuously monitor market prices to ensure competitiveness and quality.

We want to resolve this amicably. If you can share the return tracking number, we will expedite your refund immediately. You can message us directly at info@huggwaii.com for personalized assistance.

Again, we deeply regret the miscommunication and delays. Your feedback is invaluable, and we’re committed to learning from this to prevent future issues.

Best regards,

Saanut 1/5 tähteä

SCAM

3 months since i paid, 2 moths since the local courrier admited to have lost my package, one month and a half since local courrier gave me the proof of loss,1 month since i requested my refund multiple times and now two weeks have passed since their "investigation team" is doing researches.
What do they have to search if I already sent them the proof of loss, the conversation with the local courrier, everything they asked. I really think the customer support service is an AI who just distract you to not make the refund.
Never buying again and I hope no one does either.

13. joulukuuta 2024
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Salva Mateo,
Thank you for sharing your experience and we apologize for the inconvenience. We are very sorry for any inconvenience this may cause.
It takes time for the logistics company to investigate and get the results. We apologize for keeping you waiting. However, we have refunded your order. Would you please check it again? If you haven't received the refund or if you need more information about the refund, please feel free to contact us.
We will try our best to solve the problem for you.
Appreciate your voice on this!
Best regards

Saanut 5/5 tähteä

Thought it was SCAMM: WASTING TIME AND MONEY

They require me to pay upfront and I did but I want a refund so I request for one before the product is shipped out (you can track this through a delivery app).

Firstly, they are very slow with the responses. Whenever they do respond, the messages are often kind. They told me that my order is canceled and they will refund me after 7 business days. I waited. And now they would not even respond.

The money I lost is not much but learn from my mistake. These people are from China so if you are from pacific regions, transferring money would not take that long. Those positive comments you see could be paid and scripted.

Not ordering again

EDIT: I did receive the money and they did proceed it. However the customer service is not optimized I would say. I have had sent two emails in two days for a response. Still, i’ll give them a 5 star for their writing. Very professional and supportive. Try to enhance the experience more by replying sooner thanks

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Vh,

We are truly sorry for the frustrating experience you've had with us. We value your feedback and would like to address your concerns.

Our customer service team is inundated with a large number of emails daily. But we always respond in the order we receive them. After we saw your email, we have replied promptly. We understand the importance of quick communication and are constantly working to improve our response times.

When it comes to the refund, we processed it immediately after receiving your cancellation request. However, the time for the refund to reach your account depends on external factors like your bank's processing speed and the payment gateway's systems, which are out of our control. We have no intention of holding your money.
If you still haven't received the refund, please contact your bank. They can provide the most accurate information on its status.

We're here to assist. If you need any more help or information, feel free to reach out.

Best regards,

Saanut 4/5 tähteä

They are so adorable

They are so adorable, but a little more expensive than I expected. But my niece has a real axolotl and she now collects everything axolotl so I think she's going to love this!!

15. helmikuuta 2025
Oma-aloitteinen arvostelu

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