Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Customer service support was fast. I was worried about it being a scam site but it's not. My cow was delivered and he exceeded my expectations! He's super soft and cute. Being weighted is awesome. I... Näytä lisää

Saanut 5/5 tähteä

Ordered 2 Brown Cows. They are soft and cute and everything the description of the product promises. Very satisfied with the purchase. I will buy their product again! I had the best customer service... Näytä lisää

Saanut 1/5 tähteä

This company seems to be a scam. My order HG#112538, was made on March 1st. It came from China and arrived to US after customs on March 9th. Since then the package has been stuck with Yanwen Delivery... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I haven't received a confirmation Mail for shipping ,10 days now. Any update about my order Order HG#112935 never came. Attempted to contact them through their official support email and my... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

Yrityksen kirjoittama

✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.


Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

129 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

I have not yet received my order and…

I have not yet received my order and never got a shipping confirmation.

16. marraskuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Betsy Thomsen,
Thanks for sharing your thoughts.
Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.
Best regards,

Saanut 1/5 tähteä

Scam

Scam, never got my item and my money neither. Customer service writing same copypaste answers.

2. toukokuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Dear Samim Omar Hadi,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We attach great importance to this problem and it really help us a lot, we would try best to do better in the future. And please feel free to contact our customer service team at info@huggwaii.com. We will try our best to solve the problem for you. Appreciate your voice on this!
Best regards

Saanut 5/5 tähteä

I think she liked it

Great quality beautifully gift wrapped. Customer service was excellent too. I wanted to change my order and they quickly sorted this out for me. Put a smile on my girlfriend’s face she loves it. Thanks guys.

31. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Good customer service and well wrapped gifts not without issues

Review was initially a 1 star due to 2 reasons, firstly a failure to deliver a promise of providing a product on pre-order. Not sure how or why but they never made enough stock for pre orders... Secondly their shop has AI generated images and potentially reviews. The AI generated images come with the reviews so I can only assume they are fake.

Regardless of this I have given them a 4 star as they were quick to respond and even compensated me with a free gift for the pre-order troubles. I have not yet opened my order as they have are gift wrapped (very well I should add).

27. lokakuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi DYLAN MELHUISH,

Thank you for your feedback, and we sincerely apologize for the delay and any frustration caused.

We did attempt to reach out to you regarding the stock issue, but unfortunately, we did not receive a response. We understand your concerns, and we want to assure you that we are here to help resolve any issues.

If you have any product issues or want to sort this out, just email us at info@huggwaii.com with your order number. We’ll get back to you quickly and find a solution that works for you.

Thank you for your patience and understanding. We hope to make this right for you soon.

Best regards,

Saanut 1/5 tähteä

Scam

Scam! Negative stars if possible. Don’t buy from this site

8. syyskuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Karina Ottosen,

We’re sorry we didn’t meet your expectations—and we want to be clear: we are a legitimate business. If something about your experience left you frustrated, we’d be glad to work through it with you to make it right.

To help us fix this, could you please reach out to our team at info@huggwaii.com with any details you have (like your order number, if you have it)? This will let us look into your specific situation—whether it’s a delayed order, a communication gap, or another issue—and work with you to make it right.

We know trust is fragile, but we’re committed to fixing this. We hope you’ll give us the chance to help.

Sincerely,

Saanut 1/5 tähteä

Put in an order weeks ago and they…

Put in an order weeks ago and they still haven't shipped my order. No communication from the seller and no way to get clarity around shipping timeline. Attempted to contact them through their official support email and my message was bounced back. The email is inactive. Sketchy company.

29. elokuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Hector A,

Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

We were surprised to hear your email was bounced back, as our official support email (info@huggwaii.com) is active and monitored daily. Could you please share the email address you used to reach out to us? This will help us check if there was a typo, a temporary technical glitch, or any issue that prevented your message from reaching our team.

We also want to reassure you that we are a legitimate company. Once we have a bit more info (like the email you used, and ideally your order number if you’re comfortable sharing it), our team will jump in to confirm your order status, resolve the shipping delay, and keep you updated every step of the way.

Thank you for giving us the chance to address this. We’re sorry again for the stress this has caused, and we’re committed to fixing this for you promptly.

Best regards,

Saanut 1/5 tähteä

It appears they are dropshipping

It appears they are dropshipping, as the product I received was of incredibly poor quality. To make matters worse, I later found the exact same product on Amazon, and I could have bought three of them for the price I paid here. The significant price markup for such a low-quality item is frankly unacceptable.

27. elokuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Christopher,

We’re so sorry your order didn’t live up to what you hoped for.

To share clearly: we don’t do dropshipping. All our products come straight from trusted manufacturers, and we have quality checks to make sure they’re up to standard. As for pricing, while you might find similar items cheaper elsewhere, our costs go toward things like that quality vetting, product materials and reliable shipping.

If you have any product issues or want to sort this out, just email us at info@huggwaii.com with your order number. We’ll get back to you quickly and find a solution that works for you.

Thanks for being honest with your feedback—it really helps us improve.

Best regards,

Saanut 1/5 tähteä

Dropshipping

Dropshipping. product are available on aliexpress for 7 time less.

14. elokuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Julien,

Thank you for sharing your feedback.

We want to clarify that we are not reselling products from AliExpress.

Our products are sourced through direct partnerships with manufacturers, and while there may be similar items available elsewhere, each of our offerings goes through a curation process that includes quality checks, alignment with our brand standards, and often small customizations to ensure they fit our customers’ needs.

We understand pricing is an important factor, and we work to balance fair value with the effort we put into sourcing, vetting, and supporting each product.

That said, we take your feedback seriously as it helps us stay mindful of how we serve our customers. If you have specific questions about a product or your order, please feel free to reach out to our team at info@huggwaii.com—we’re happy to provide more details.

Thank you again for your input.

Best regards,

Saanut 1/5 tähteä

Fraud

Hello,
I made an order for a night lamp on June 28th and still don’t have it and not even shipped. I wrote to the support team on August 8th and didn’t have any response at all. Seems like fraud!

12. elokuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Véro D.

We truly apologize for the frustration and uncertainty you’ve been feeling.

Rest assured, we are a legitimate company, and we take every customer inquiry seriously, aiming to respond as promptly as we can once we receive it. Our official customer service email is info@huggwaii.com, and we wonder if there might have been a small mix-up with the email address you used to reach out? If you could kindly double-check that, we’d be incredibly grateful.

Please don’t hesitate to contact us again at info@huggwaii.com—this time, if you could include your order number, our team will jump right on resolving your order status for you.

Thank you for your patience and understanding. We hope to make this right for you soon.

Best regards,

Saanut 5/5 tähteä

Tortuguita

La verdad valio la pena esta demaciado bonito, ilumina muy bien, se siente suave y de muy buena calidad me encanto

2. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Appealing website

Though I have yet to receive my package, I find the look of your website quite appealing and captivating enough to make anyone find interest in making your products a gift or their comfort. And though I live overseas, I trust that based on reviews of other customers, there's probably no need to worry, but believe the orders are satisfactory

23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Like the Product, but Not the Delivery Time

I have received two items that I purchased, and I do like them. The reason I gave a 3-star rating was because the website was not user friendly and it took me a few times to finally get my order placed. Also, the shipping/delivery of my order took quite some time.

2. toukokuuta 2025
Oma-aloitteinen arvostelu
Huggwaii-logo

Vastaus yritykseltä Huggwaii

Hi Amy Meyer,

Thank you so much for your feedback! We’re really glad to hear that you like the items you purchased. We sincerely apologize for the issues you experienced with the website and the shipping time. We are constantly working on improving both our website’s user experience and the delivery process to make sure it’s more seamless and quicker for our customers.

Your comments are truly valuable to us, and we will take them into account for future improvements. If you have any further concerns or suggestions, please don't hesitate to reach out to us!

Best regards,

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin