HUB energy Arvostelua 

2 082
•
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

In a word or should I say person it was Lewis who made my experience so good. He is very professional and has so much knowledge regarding solar panels. He inspected and measured then went away and com... Näytä lisää

Saanut 4/5 tähteä

For a firm I'd not previously heard of before consulting Energylinx, I was somewhat hesitant before signing up with Hub. However, so far so good. I am really happy with their straight forward commonse... Näytä lisää

Saanut 5/5 tähteä

Switched from Outfox the Market a few to HUB Energy a few months ago. The switch procedure was very simple and I was updated by e-mail and text at regular intervals. They have both competitive fixed a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This is a company that still remains good contact with its customers. It is so pleasant to be able to speak to a human being rather than the awful online only contact that so many of the bigger compan... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Energiantoimittaja
  2. Kaasuyhtiö
  3. Sähkölaitos

Yrityksen kirjoittama

HUB energy will be at the centre of our industry, playing an active role in the energy revolution we see before us, delivering renewable energy and future carbon reduction technologies to help our customers move towards net-zero carbon. This is an exciting future, as we continue to look at how we provide EV technology, on-site generation, energy storage, decarbonisation of heating and solar.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(2 082)

1 arvostelu kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

Don't be tempted by the price.

Nothing but trouble from setting up a password to meter readings.

11. kesäkuuta 2021
HUB energy-logo

Vastaus yritykseltä HUB energy

Hi Ian,

We're really disappointed to read that you are unhappy with our services so far.

I can see that you've recently been in touch with our customer services team. If there is anything that you require further assistance with, please don't hesitate to get in touch with us - our friendly customer services team are on hand to help via our telephone, email or live chat service.

Thank you for taking the time to leave a review - we really value your feedback.

Have a great day!

Melissa
Customer Service Team
HUB energy

Saanut 3/5 tähteä

They tell me that they send meter…

They tell me that they send meter reading reminders monthly but I never receive one. I search my junk file but nothing apart from the bill.

11. kesäkuuta 2021
HUB energy-logo

Vastaus yritykseltä HUB energy

Hi Michael,

Thank you for taking the time to leave a review - we really value your feedback.

I'm sorry for any inconvenience caused. Allow me to share with you that we haven't issued you with any of the automated meter reading reminders to date, besides the one for your initial meter readings when you joined us. This is due to your current meter setup - our system recognised that you have smart meters and automatically stopped the read reminders from being sent to you.

I've sent you an email to you in relation to this on Friday the 11th of June - please review this, and if you do have any queries please don't hesitate to get in touch - we're here to help!

Have a lovely day!

Melissa
Customer Service Team
HUB energy

Saanut 5/5 tähteä

Transfer hiccups…

Everything resolved on the phone after a spot of bother with the previous supplier; HUB have a very good site, easy to use and all the info clearly available.

11. kesäkuuta 2021
Saanut 5/5 tähteä

My experience began March 2020 when…

My experience began March 2020 when following a dispute with my former supplier I moved my gas requirements to Gulf Gag who in 2020 became Hub Energy. Since march 2020 I have found them to give an excellent servile with my account in credit with Gulf Gas which is still continuing with Hub energy. On this basis I would recommend Hub Energy to my friends and Family

11. kesäkuuta 2021
Saanut 5/5 tähteä

Consistently low prices and excellent customer service.

This is a company that still remains good contact with its customers. It is so pleasant to be able to speak to a human being rather than the awful online only contact that so many of the bigger companies now use. The quoted rates have always been low; I always use a price comparison site to check the market. I am so satisfied that I have renewed three years in succession. Top class service!

10. kesäkuuta 2021
HUB energy-logo

Vastaus yritykseltä HUB energy

Hi John,

Thank you for taking the time to leave us a fantastic 5 star review!

Here at HUB energy we continuously strive to remain competitive in a large market whilst also maintaining a high level of service, so we are very pleased with your feedback.

Have a great day!

Melissa
Customer Service Team
HUB energy

Saanut 4/5 tähteä

Better than Projected

After initial teething problems all is running smooth, so much so that I suspect I will be coming in under their initial Annual Projection and will save more money! Recommend

10. kesäkuuta 2021
Saanut 5/5 tähteä

Satisfied customer for several years now

Been with HUB (previously GULF) for quite a few years now on various fixed tariffs . Easy to manage . Get monthly reminders to submit meter readings . No complaints . When doing annual comparison checks they are always competitive so do not transfer to other providers .

10. kesäkuuta 2021
Saanut 4/5 tähteä

HUB Tariff Unit rates

Overall I find HUB easy to use and efficient, being an online-only service.
I was slightly disappointed that the tariff rates I agreed by phone to open up my dual fuel account were slightly less than the final tariff figures used on my first bill.
Apparently, there are standard tariff numbers for a given tariff name, and for my postcode there are "Eastern Rates" which clearly the HUB salesperson was not fully aware of !!

10. kesäkuuta 2021
Saanut 5/5 tähteä

Looking to change suppliers

Looking to change suppliers and found Hub energy, excellent website great prices so I chose them . Switching was absolutely painless, reminder each month to send in meter readings couldn’t be happier. Would recommend.

10. kesäkuuta 2021
Saanut 3/5 tähteä

Overall good but no smart hub.

No supply issues, the cheapest price on the market. However the promised smart energy hub hasn't been completed yet and I'm 3 months into a smart tariff. It's outsourced to another company and i got their contact details from hub, when I called them they said they could come next week. Haven't heard back that was well over a month ago maybe two.

10. kesäkuuta 2021
HUB energy-logo

Vastaus yritykseltä HUB energy

Hi George,

Thank you for taking the time to leave a review - we really value your feedback. I'm so sorry to hear that your Smart Meters haven't yet been installed.

I can see that you are currently on our Smart Choice tariff. As part of this tariff we will arranging for second generation SMETS2 smart meters to be installed in your home.

These installations are being actioned by our metering partner, SMS, but if you haven't yet heard from them, you can speed this process up by following the instructions on the following page of our website: https://hubenergy.co.uk/faq/home/14/meters/smart-meter-install. We will raise the job request directly with SMS for you to help avoid any further delay.

I hope that this is helpful for you, but please don't hesitate to get in touch if you have any queries or concerns - our Customer Services team will be happy to help!

Have a fantastic day!

Melissa
Customer Service Team
HUB energy

Saanut 4/5 tähteä

Seems OK

Seems OK. Unit costs for energy were cheapest at the time of switching. Have yet to be contacted about smart meters. Would have expected some contact by now hence 4 stars not 5.

10. kesäkuuta 2021
HUB energy-logo

Vastaus yritykseltä HUB energy

Hi Richard,

Thank you for taking the time to leave a review for us.

I can see that you are currently on our Smart Choice tariff. As part of this tariff we will arranging for second generation SMETS2 smart meters to be installed in your home.

If you haven't yet heard from our metering partner, SMS, you can arrange your smart meter installation by following the instructions on the following page of our website: https://hubenergy.co.uk/faq/home/14/meters/smart-meter-install

If you ever have any queries or concerns please contact us on 0800 830 3670 or email us at hello@hubenergy.co.uk and our friendly Customer Services team will be happy to help.

Have a great day!

Melissa
Customer Service Team
HUB energy

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