HUB energy Arvostelua 

My request to have my direct debit amended for the current months dealt with immediately.

Early days but so far very good. Website works well.

I have only recently joined HUB. The transition across from British Gas was painless and unlike BG, I can actually log my account online. So far, they have been very good.

I have recently changed over to Hub energy. I found it easy to use the web site to find out deals , very clear and easy to understand. On switching ,emails I received were very clear especially with numbers of my meters as I live in house divided into 2 flats and in the past have found company's were referring to meters in the other flat.

For a firm I'd not previously heard of before consulting Energylinx, I was somewhat hesitant before signing up with Hub. However, so far so good. I am really happy with their straight forward commonsense approach, often lacking in my past dealings with the big 6 Energy Suppliers. My switch-over went smoothly as per the timeline and provided energy prices remain competitive over the long term. Then in any future review that would be a compelling case to award 5 stars! Steady as she goes.

"Agreed" to a contract 2 years ago and do not agree with their practice of conducting business. I had tried to contact several days before contract started to cancel it and they refused to cancel after 2 days when the contract began.

They need to hire better people to deal with the contracts for businesses. We have been trying to cancel our contract for 4 months now, and nothing. The last respond I got from customer service was so stupid and made so little sense that I'm shaking as I'm writing this review. According to them, my account will never be closed. I even asked simply: tell me what I need to provide to you guys to close the account; and no good answer. I cannot close my account, even if I am at a new address already for 4 months. It's like talking to a wall. I'm so pissed off I could write for hours, but I don't want to waste any more of my time. For verification, my account with them is: AC00015631

I am a new customer. No supply issues yet and no reason to contact customer support. Haven't even received my first bill yet.

Giving two stars though because they emailed me twice asking for a rating, which is rather presumptions. So here it is

Very quick to settle my problem and very polite at all times

I requested smart meters last December. It is now end July.

Still not got them!

HUB are useless.

Had a little trouble at first l, but was called back today from an agent that cleared it up straight away hence me changing my review

I needed a good deal, you sent me the email to renew, but the rates were not good, why don't you offer me a better deal, then I will renew, please do think about it,

I've been with Gulf / Hub for more than a year & no problems.
Smart meter appointments are very slow & you may not get a response for some weeks. The appointment s & installation of smart meters are by another company.

Easy Switch process.

Thieves, no matter how less energy you use. No matter how much working time you reduce, no matter how many appliances you switch off permanently. Their bill will go up and up and up. Just move away. Another thief in your backyard.

On line chat was instantly available and got the answers to my questions promptly. My query related to their useful feature that showed graphs of anticipated and actual usage which has unfortunately been discontinued and may not return.

It took a bit of time for the switch-over to be completed, but there have been no hitches and to date HUB is performing as it 'says on the tin'.

I normally change my utility supplier every year to benefit from the best rates and have dealt with many suppliers over the years, both large and small and I can genuinely say that HUB have provided the worst customer service of them all. They made an error in the opening reading (which they haven’t yet admitted), it took my previous supplier (Outfox the Market) a month to correct their invoice for HUB’s error, it has taken HUB over three months. They’ve simply been doing nothing for the past two months, it was only when I threatened to stop sending in meter readings that they did anything about it and sent me a corrected invoice.

And will HUB ever get round to updating my SMETS1 meter?

========================================

In response to the Hub Energy comment below I would add:

Now that’s interesting Melissa because it was only a week ago that you personally wrote to me and this prompted me to write this review! Perhaps you could try a little harder to find my account.

I can tell you what happened on my account; nobody was doing anything about correcting your error until I wrote threatening to stop reading my meters.

Interestingly I had emailed Hub in early May chasing you up but nobody bothered to respond to me. In that message I had written “If I give you a very poor review on Trust Pilot will this get anything done?” I obviously should have done so then.

Thanks for the information on updating the first generation (SMETS1) meters, actually I was already familiar with the process which is why I was asking when it would be done. I’ve now viewed the DCC website you refered to and it says, “the consumer’s energy supplier has a key role in supporting the migration, which the DCC will help manage. It will be the energy supplier setting the date, contacting customers if necessary”. How interesting!

I was advised to check at the Citizens Advice Smart Meter Check which I have now done where I learned of my Gas meter “Your meter's working in smart mode. This means your meter should automatically send readings to your supplier, so you don't need to send them yourself.” So it seems it’s already been updated, I guess somebody at Hub forgot to tell me!

Having superseded Gulf as our suppliers for both utilities, it is still a little early to pass judgement on Hub. However, this year’s tariff is currently dependent on the fitting of smart meters, something both Gulf, and their predecessor Scottish Power, have for some reason shied away from. I hope this isn’t a precursor of a wrangle over the necessity of them being fitted - at any cost - when there has already been two unsuccessful surveys of the property?!