Had an issue with validating parking from the cinema. Paid anyway and contacted support once I got home, who swiftly provided a refund for the overcharged amount.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Attended at the Overgate car park in Dundee today which Hozah recently took over. Plenty signs up explaining processes of paying. Used the machines within the car park to pay. Simply entered registrat... Näytä lisää
Yritys on vastannut
A nightmare if you need a receipt, for example if you need to submit the car parking as a work expense. Literally takes them weeks to charge your card, they used to email when they’d charged you but t... Näytä lisää
Yritys on vastannut
I received two fines from Hozah despite having a parking permit. This fine was transferred to ukpa who wrote to me. The total possible fine is £200 unless paid within a certain timeframe however I hav... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Pay for parking automatically with Hozah® Autopay. No cash, no apps, and no fines. Simply park and let Hozah take care of the rest.
Yhteystiedot
Yhdistynyt kuningaskunta
- hozah.com
3,7
Keskitasoinen
723 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 77 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good customer service
I had an issue having sold my car but the new owners had not updated the contact details for the car and did not pay to use one of the Hozah car parks. I received a notification re the parking charge incurred. I emailed the company explaining the situation and it was dealt with immediately.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Jane,
Thank you for your feedback!
We’re delighted to hear the issue was resolved quickly, and we’ll be sure to pass on your kind words to our hardworking support team.
Happy Parking!
Really easy and economical
You only pay for the exact time you’ve used. With other car parks where you pay on entry I always pay way over the time I’m actually there.
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Ann,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
Stress Free Parking
Easy, hassle free parking experience, no waiting in the queue to pay at the machine. Updates sent by email including how much you have been charged, which compared to a lot of non hozah car parks is very reasonable
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Angela,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
No Fuss, No Stress, Peace of Mind
I use this carpark frequently and its reasuring to know that I don't have to worry about parking fees as its done automatically. In addition the text payment reminder is reasuring that the charge transaction has been completed seamlessly.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Andy,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
Hozah autopay simplifies parking
Signing up to Hozah autopay has been a revelation! It’s so much easier to just park and go and know that it’s all covered! No surprise fines!
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Amanda,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
Easy to use
Easy to use no more having to find change or your card for the machine
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Alison,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
Hassle free parking
So easy to park, just drive in and out without having to worry about paying at the machine
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Allyson,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
Very easy and customer friendly parking…
Very easy and customer friendly parking process
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Ajoke,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
Easy registration for payment
Easy registration for payment. Very convenient parking and exiting carpark. No change required. No tickets to buy. Good communication too.
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi there,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
easiest car parking system
signed up online use it regularly drive in drive out get email saying how much you owe than told when they will take the money so you have time to dispute if you need to easier send trying uto find machines or phoning or change recommended
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Alan,
Thanks for your kind review!
We're very pleased to hear that you've enjoyed your parking experience with us.
Your feedback truly means a lot to our team, and we’re glad we could make things easy for you.
Happy Parking!
I’m not seeing an invoice on my account…
I’m not seeing an invoice on my account for use of a car park. Emailed and awaiting response and very concerned having read reviews that this company is a potential scam and takes penalty payments etc which are not valid. I’d like to pay for the one off parking I used the company for and close account which is proving difficult
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Amanda,
We’re really sorry to hear about your experience and that you’re experiencing a delay in receiving a response. We’ve tried to locate your details in our system so we can put this right, but we haven’t been able to find your ticket without a bit more information.
We want to sort this out for you, so if you could please email us at support@hozah.com with the details of your visit and vehicle registration, we’ll make sure this is reviewed as a priority.
Thank you for your patience, and we hope to resolve this for you as soon as possible.
Vastaus yritykseltä Hozah
Hi Robert,
Thank you for your kind review! We're glad to hear that you're delighted with your Hozah experience.
Happy driving!
My first experience using hozah control parking space
My first experience parking at a location managed by Hozah Parking Control was positive. Despite hearing numerous accounts of overcharging, the process was smooth and hassle free, with automatic payment deducted easily.
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Seun,
Thank you for your kind review! We're really glad to hear that your experience with us was a positive one.
Happy driving!
I set up and registered my vehicle and…
I set up and registered my vehicle and card on the app for Festival Place in Basingstoke and assumed everything was ok. I visited the car park on 25th November and again today 8th December, assuming system was working. I got home today and found I had a fine for the 25th November… ! There is no way to speak to anyone at Hozah and no apparent way to pay if you leave and discover app has not taken the charge, so I assume I will get another fine. This feels like a scam and would advise anyone NOT to rely on the app if at all possible. I have messaged Hozah but I don’t have much hope…!
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for your feedback. Our support team received your message on 8 December and will be in touch shortly to help resolve the issue. We really appreciate your patience while they review your account and assist you.
Still no sign of a refund
Still not offered a refund despite numerous requests. They took money out of my account even though I contacted them twice in advance to cancel a permit. To be fair, they replied to an email after a few weeks...but no offer of a refund. No response to the question I asked either.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for sharing your feedback. We’re sorry to hear about your earlier experience. We’ve addressed your most recent review and worked with you directly to resolve the issue, including processing the requested refund and explaining how your remaining permit works.
If you have any further questions, our support team is always happy to assist.
Ignoring Emails
I was charged too much for my parking while I was a guest at a hotel. I have emailled Hozah multiple times via different emails to request a partial refund. They have ignored all of my emails, despite sending evidence and proof of all receipts.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Bethanie,
We received your message, and our support team has already replied, requesting proof of stay. As part of our standard process, we ask for this before we can process a partial refund. Once we have the information, we will be able to assist you further. Please reply directly to our support team so they can resolve this promptly.
Seamless, hassle free parking
Fantastic system. Allows me avoid faffing about with ticket machines and barriers or having to constatntly worry about overrunning my pre-paid time.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
I put the wrong car details in and have…
I put the wrong car details in and have been trying to contact them its been over a week and have not had a response. I prefer having a ticket to pay instead of automated systems.
I have emailed 4 times and nothing. Why do they not have a phone number to contact them which also frustrates me
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Maria,
We’re very sorry to hear about the frustration this has caused and for the delay in getting back to you.
A member of our team has now picked up your ticket and is actively reviewing your request. They’ll be in touch with you directly very soon to get this resolved.
Thank you for your patience, and again, our sincere apologies for the inconvenience.
Ok until you need to cancel
Great easy way to pay for regular parking but im at the stage where I need to cancel. I have emailed/messaged 4 times, I recieve the auto reply but have had no contact from them. They have taken another payment out of my bank 😡 Very poor customer service!!
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Sara,
We’re really sorry to hear about the trouble you’ve had trying to get in touch, and we completely understand how frustrating this must be.
We’ve checked our system and can’t locate any messages from you, so it looks like something may not have come through correctly, our sincere apologies for the inconvenience this has caused.
To make sure we can help you as quickly as possible, could you please submit a request through our support form here: https://support.hozah.com/hc/en-gb/requests/new
Once submitted, a member of our team will pick it up right away and get back to you directly.
Thank you for your patience, and again, we’re very sorry for the frustration you’ve experienced.
I visited the Festival Place car park…
I visited the Festival Place car park in Basingstoke in the morning for 30 mins, I paid and exited. My wife visited late afternoon for an hour. She was charged for the whole day. I've chased repeatedly for acknowledgement of the error, and once acknowledged I've had to chase for the refund, which after a month has still not been resolved.
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for your patience. We’ve located your ticket and can confirm the issue has now been resolved. Our Customer Support team will be in touch shortly to provide confirmation and ensure everything is fully sorted for you. We’re sorry for the inconvenience caused and appreciate you giving us the opportunity to fix this.
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