Had an issue with validating parking from the cinema. Paid anyway and contacted support once I got home, who swiftly provided a refund for the overcharged amount.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Attended at the Overgate car park in Dundee today which Hozah recently took over. Plenty signs up explaining processes of paying. Used the machines within the car park to pay. Simply entered registrat... Näytä lisää
Yritys on vastannut
A nightmare if you need a receipt, for example if you need to submit the car parking as a work expense. Literally takes them weeks to charge your card, they used to email when they’d charged you but t... Näytä lisää
Yritys on vastannut
I received two fines from Hozah despite having a parking permit. This fine was transferred to ukpa who wrote to me. The total possible fine is £200 unless paid within a certain timeframe however I hav... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Pay for parking automatically with Hozah® Autopay. No cash, no apps, and no fines. Simply park and let Hozah take care of the rest.
Yhteystiedot
Yhdistynyt kuningaskunta
- hozah.com
3,7
Keskitasoinen
723 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 77 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Annual permit bought - parking fees taken taken
I’m still awaiting a response from this totally useless company. I’ve sent four messages through their ‘support’ portal - all I get is an automated reply and no action. Despite buying an annual parking permit they are taking parking fees from my card and sending emails saying I’ll be fined if they can’t debit my card
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for your patience. We’ve resolved the issue with your account, and our customer support team will be in touch shortly to confirm everything is now correct. We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
All good so far
All good so far. Got email when we arrived after registration of the car for the first time. Checked the app after leaving and was showing on invoice within 10 mins, so was pleased with experience so far.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
So easy to register and use Hozah and…
So easy to register and use Hozah and just turn up and park knowing you don't need to visit payment machines.
24. marraskuuta 2025
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Car park was fine
Car park was fine, I pulled up, signed up and put my motorbikes details in, stayed for just over 2 hours and left, no payment has been taken, I raised a ticket 10 days after visiting as it says payment can take 10 days, no response apart from a notification saying more information was needed. Went to the ticket in question and nothing had been added. I responded with what further info is needed and a few days later still no response so now I have the stress of wondering if I am going to get a parking invoice that I am going to have to waste my time in appealing.
EDIT.
After responding to my review here the following day I have changed my review from 2 stars to 4 stars. Sorry state of affairs when a review is answered quicker than a support ticket.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Michael, thanks for taking the time to leave your feedback, and I’m really sorry for the worry this caused.
Just to reassure you: motorbikes are not subject to parking charges at this site, so you won’t receive a parking invoice. You’re completely in the clear.
If you ever need anything else, please feel free to reach out at https://support.hozah.com/hc/en-gb. Rest assured, there’s no action needed on your side, and no charges will be issued.
The Hozah Team
It’s so easy
It’s so easy - log your bank details against car registration and the rest takes care if itself - drive into the car park - reg is picked up automatically and your account is charged according to car park tariff
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Fined despite evidence of payment
Paid for a parking ticket at Livingston Outlet mall, carefully read all the (abundant) signage to make sure I had the right information. Evidence of payment through banking transaction to Hozah Parking. Got fined £100 anyway; unable to dispute as car was a rental. Quick search online shows I am not the only one fined at this particular car park, despite having paid.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi there,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been.
We’ve requested further information through Trustpilot so we can properly look into your case, but unfortunately we haven’t received the details needed to locate your ticket in our system.
We’d really like to help resolve this for you. Please email our support team at support@hozah.com with your vehicle registration, the date of parking, and any evidence of payment so we can investigate further and assist you as quickly as possible.
Thank you for bringing this to our attention, and we hope to get this sorted for you soon.
I have been in contact with customer…
I have been in contact with customer service and no reply as of yet. I parked in the Marlowes shopping centre on Saturday paid for my parking which I have evidence of. I went back to town today ( Tuesday 18th November) and my car is still registered as being in the car park since Saturday and is showing my bill as £41 I can not unregister the car so my bill will just be going up and up!! Please can someone reply to me with immediate effect to sort this. Thank you
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Keelie,
We’re very sorry for the delay in getting back to you. Our support team has recently experienced a higher volume of enquiries, which has unfortunately led to slower response times than we’d like. We completely understand how frustrating this situation must be.
We’ve now flagged your case for expedited review, and a member of our team is actively working to resolve the issue as quickly as possible. You will receive a direct update shortly.
Thank you for your patience, and please rest assured that we’re committed to getting this sorted for you.
Very efficient billing system.
Very efficient billing system.
When I had a query with one charge, it was investigated and resolved swiftly and fairly.
10. lokakuuta 2025
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Dreadful Company
I put comments on Trustpilot for this company. They replied and said if I gave them details they would sort the matter and be in touch. That was about 3 weeks now. I gave them all the details they requested and I am still waiting for a response from them ! Just a joke. Nobody ever gets in touch you just get a response saying they have received the email..... They are not interested in reimbursing people.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
It would appear that after selling my…
It would appear that after selling my car 3 years ago I suddenly receive an email saying that my old car has parked in a car park in Hemel Hempstead and they would charge me for someone else's parking the account has been dormant for 3 years so as long as that reg is registered it will continue to charge without asking any questions
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Neil,
We understand how concerning it must have been to receive a charge for a vehicle you no longer own. Our team has now reviewed the case and resolved the issue for you, and we hope you’re satisfied with the support you received.
If you need anything else, please don't hesitate to get in touch.
This is so amazing I don’t have to…
This is so amazing I don’t have to worry about finding cash or card I have it all set up drive in drive out and my payment comes out a few days later
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
A Racket
Ended lease on a car in April, so I was surprised to be billed for the new owner parking it today. Hozah is a service I used only once in 2023 as it seems to be available hardly anywhere. How is it reasonable that I should remember to cancel the account two years later when we got rid of the car?
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Nick,
We're sorry for the confusion caused by this unexpected charge. We haven’t been able to find any support request under your name, so we haven’t yet had the opportunity to look into the details of this case.
If you no longer have the vehicle, we can help close or update your account and review the charge you’ve received. Please contact our support team at support@hozah.com with your vehicle registration, and we’ll resolve this for you promptly.
Thank you for bringing this to our attention.
This system is overcharging people and…
This system is overcharging people and they probably don’t even know it! Shocking system , don’t see what’s wrong with just paying at a machine and having Barriers like most places, stupid idea
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Neil,
We’re really sorry to hear about your experience and the concerns around the parking charge. We’ve checked our system but haven’t been able to locate any previous support request under your name, so we’re keen to look into this properly for you.
If you could contact our support team directly at support@hozah.com with your registration details and the date of your visit, we’ll review the charge and resolve it as quickly as possible.
Thank you for bringing this to our attention.
Charged significantly more than the advertised rate.
Charged significantly more than the advertised rate.
I was charged triple the amount I was supposed to. The support just kept sending me in circles. Have deleted my account and will not use the service again.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Alisha,
We’re really sorry to hear about your experience and the concerns around the parking charge. We’ve checked our system but haven’t been able to locate any previous support request under your name, so we’re keen to look into this properly for you.
If you could contact our support team directly at support@hozah.com with your registration details and the date of your visit, we’ll review the charge and make sure everything is resolved as quickly as possible.
Thank you for bringing this to our attention.
Customer service… there is none.
Unfortunately I have tried to contact customer service several times but have not received a response. I have sent three emails without any reply.
I’ve been charged for parking even though I should not have been, as I am a member at the tennis centre. For the past five weeks, I have been receiving confirmation emails stating that I was not being charged for parking.
However, I recently received an email informing me that I am now being charged, without any change in my membership status.
The lack of response is shocking.
Customer services is so so poor.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Hi Maria,
We’re very sorry for the delay in responding to your emails. Our support team has been dealing with a higher volume of enquiries than usual recently, which has unfortunately resulted in slower response times. We completely understand how frustrating this must be.
Your case has now been flagged for expedited review, and a member of our team is actively looking into the issue. You will receive an update as soon as possible.
Thank you for your patience, we are working on getting this sorted for you as quickly as we can.
Parking for 5m 15s was £2 Via their new…
Parking for 5m 15s was £2 Via their new cashless system in Basingstoke............. long gone the 30 minutes free now everything has a fee .......... money grabbing...... Customers Under New Test Systems
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Easy to use
Easy to use, no hassle. Ideal for new locations.
9. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Quick and very easy
Quick and very easy. No hassle payments
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Vastaus yritykseltä Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
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