Hozah Arvostelua 

Easy to use, less hassle on payment with auto debit

began discussions with this company back in May 2025 with a view to them taking on the management of a car park in October 2025. This date was pushed back to 8th November - then 13th November then 20th November. Then they put their signage on the wrong car park!? They then ask if we could attach their signage for them!? by beginning of December it became clear they simply did not have a clue what they were doing! As they had never started the management of the car park we cancelled the contract. Since then they have continued to charge people to park in our car park when they have no authority to do so! complete cowboys! I have advised people who have been charged to raise the matter with their bank as a fraudulent payment and to block the company. I have also raised concerns on these practices to the British Parking Association and with the FCA. I also think an email to Martin Lewis might be in order - avoid them like the plague

I went to pay and made a keying error with one reg letter due to the car park recently changing to this system of which I was not aware and did not have my glasses with me. I made payment but realized after of my error. After contacting BCA they advised that the operator should pick it up by checking cameras and should not issue any penalties. I email Hozna to advise with proof of payment but after 2 days got a response saying “we cannot change machine” I didn’t ask for machine to be changed so I assume an AI response and have been advised by BCA not to pay any penalty as they have to abide by the rules and not issue with a minor error when there cameras clearly show my vehicle and I have proof of payment.

Park with Hozah nearly everyday for work. So easy to use!

I reviewed Hozah recently because I had used a car park and paid when I parked using my card. I did not see any reference to Hozah who then took payment from my bank for the same amount, £8.40, so I had paid twice. I asked them to refund the payment they took and to end the authority I had foolishly given them to use ANPR for the one car park I use regularly. Each contact simply triggered another support ticket but no action until I left a 1 star review on Trustpilot with a description of this incident. By that point I had sought help from my bank. They refunded the £8.40 and blocked Hozah from taking any further money. I still have had no response from them to end the authority to take money but they then paid in an amount, less than the disputed amount but it’s money I want to refund them. I would like to do this with cash, the block remains in place so I cannot make it a card payment. So Hozah, first please confirm that our brief financial relationship is ended. I shall not use any car park that you manage and I shall then happily refund you in cash once you give me a means to do so.

Just great to be able to park and not have to worry about having the right change makes life a bit easier

“I had a really good experience using Hozah Car Park. It’s in a very convenient location and easy to access, which made parking stress-free. There was plenty of space, and getting in and out was straightforward. It’s a handy car park for nearby shops and facilities, and I would happily use it again.”

If I could give a higher star rating I would. The car park charge via the payment machine obviously had a bit of a glitch. Because I was in a hurry to get to an appointment I couldn’t worry my less than 2hr fee. I contacted customer support today 22/01/2026 after I rechecked my bank statement to realise the machine had charged me £8.00 instead of £2.00. I immediately had an automated response to say my query would be dealt with but they were extremely busy & a response might take slightly longer than normal. I just happened to check my emails a few hours later to find I had a personal response clarifying the machine had overcharged me & a refund would be made immediately! What an absolutely breath of fresh air that this company didn’t quibble & refunded me immediately. Well done! Keep up the good work!

Easy system to use for parking with the autopay option, takes the hassle out of sorting car parking after a long day out.

Easy and convenient to use. Once everything is set up, just park, shop and go.

Had made a mistake parking with new car not on account and the help team were brilliant at sorting it out with it being sorted same day using email big thanks excellent work cheers

So easy. Sign up and then it's all auto

I can honestly say switching to automated vehicle registration plate makes it so easy and less stressful than queuing up to pay for your ticket,just drive in and drive out and they bill you within a week...been doing this since mid 2025..and not changing back.

So much easier than having to fiddle around with cash. It does what it says on the tin !

Once you have registered on the site it is so easy to park. Just rock up, park and go. Cheaper than the council car parks too.

I was given a ticket for parking my car BP11KZG on the 19 of October 2025, I responded to Hozah with a parking receipt to show that I paid and I got a message that they take time to respond, that was on the 9th of January. Upto today the 20th of January I haven't received any response. You really wonder what next could be done. You can't even find any of their contact numbers. I am not happy at all.

Easy, no hassle parking after first registering my car. The website is clear and user friendly

It makes parking in Chester so much easier and the account can be managed really easily on line

Simple to register and easy to use, payment taken after visit with updated information. Thank you

I have used Hozah for many years and the process is simple. On a wet and windy day, it is a joy to be able to park and move quickly into the shelter of my local shopping centre while others have to queue outside in the rain at the pay station. My only criticism is that Hozah do not publish a list of Hozah enabled carparks.