Hozah Arvostelua 

An old car of mine, which I no longer own, was associated with my account. I received an email from hozah saying that my old car had parked up and that my account would be charged. I emailed hozah saying this and within a short period of time they emailed back and gave me some reassurance that I would not be charged and that my old car had been removed from my account. Phew! Thanks!

The usual modern crap where they want you to scan a QR code and register to park your car for half hour, had difficulty doing this but it was to late because I was already in the car park
Can a company that has no contact number anywhere on their website really be trusted? Well it seems that Luton Council think it’s fine. I will not be returning to Luton ever again and certainly will not be using Hozah the data harvesting scum ever again either.

I found the parking system really convenient and well run. When my bill was due I hadn’t set my account up properly and the team were very kind, patient and helpful while I sorted everything out. Well done Hozah and thank you.

Further to my previous review Hozah have responded to my email asking me to contact Trace, the recovery agency, which is a bit like putting the cart before the horse. It’s Hozah who instructed Trace, not the other way around. What can Trace do about a letter that wasn’t sent by Hozah or received by me? This whole thing looks like some sort of elaborate scam to me, to get people to hand over money in fear of being taken fo court. Seems like they want me back and forth to them both. Probably best we just go straight to the court and let them decide. I wonder how many other letters they have sent demanding £170 or something similar?

Extremely easy as I registered my car a long time ago and rarely stay longer than 2 hours.

Great customer service, quickly sorted my problem.

When a problem arose concerning a mistaken double payment, my complaint was listened too, and dealt with, swiftly, I would recommend keeping receipts and bank statements showing payments, but this company was very understanding and quickly sorted this out. Which was very much appreciated.

Company charges an admin fee when you use auto pay / pay online. This is not advised on the point of sale at the car park. You don’t ever get told about the charge who how much it is they just build it in sneakily when they take payment. Not even listed as seperate charge. Do not use it. Always pay at machine if you want to ensure you pay the tariff rate on the board.

I parked at the Pavillion Shopping Centre and after a long day at work I realised I had entered the wrong time on the app to pay, I replied directly to the email and Demien Wright in customer services was very helpful in sorting it out, I then realised I had mistyped the number plate (it was a bad day!!) and Demien was immediately able to sort that too! Many thanks.

Their customer service is very quick to respond and they are excellent and very helpful!

I have previously used autopay over the years. I parked in a Hozah car park last week that I have used on numerous occasions. I decided to check the app was still active and my car registered. No issues all good. Parked again in the same car park yesterday and last night on checking my bank statement ascertained that no payment had been taken from my account. Emailed Hozah support this morning to find out why. Decided to check the app again. All good - no issues. Not sure what prompted me but checked card payment details to discover they are out of date. No notification from Hozah regarding this and no communication to alert me there is an issue with my account. In the post this morning I received a PCN. Potentially there will be another one coming for yesterday’s parking. I have tried every which way I can to pay for yesterdays parking retrospectively.

I am an honest person and have used this company many times and always paid. Feel absolutely deflated that I am potentially going to have to pay £120 in fines when I thought I was registered. Have tried to contact the company but no success. I am a nurse and was working at the nearby hospital when I incurred these charges. Please be careful everyone to update payment details. Hopefully Hozah will reach out to me and this can be resolved.

UPDATE

Apparently this is no longer a car park operated by Hozah however their signage is still up as you enter the carpark. Huge signage. I am at a loss to understand how I was meant to know this car park was no longer operated by this firm. It is now operated by BankPark. Looks as if I shall have to pay

Demien of the Support Team at Hozah was very helpful and sorted a potential parking charge when I parked with my new car using autopay and had forgotten to change my registration number. They also refunded a payment I made in error.

Issue sorted promptly
Was my mistake in first place but was soon corrected

Be warned. When registering details to pay DO NOT forget to delete your details like email address and oayment details when you change your car. Why? Well I've just had notice of a car i sold 18 months ago which has parked in a Luton carpark. It tells me that payment will be taken in 10 days. I have emailed the company 4 days ago to inform them I no longer own the car. But up to now have recieved no respose from them. So my advice beware when using these car parks, keep a list of those you are signed up to, and delete if no longer viable. Remember they don't email you to ask you if your details are still valid.

NOTE
I'd like to thank Hozah for their response today and they have informed me that I will not be charged and the account has been deleted.
Although I still believe emails should be sent to ask if details are still the same on a yearly basis. Im sure this coukd easily be set up on a computer and emailed out.

They don't provide receipts or invoices and don't respond to support requests.

Park elsewhere if possible.

Bit suspicious of obviously fake positive reviews. Customer service is nonexistent.

Outstanding customer service over an autopay issue I had. I can’t speak highly enough of this company.

Sorry to say but If I could go with no stars I would.

I was charged incorrectly for parking (for which I was charged £4 more than I should have been).
When I politely took it up with customer service, they did not reply for many days until I requested to cancel my account at which point, they immediately responded.
They did not consider my query.
The arrival time on my initial confirmation email was 13:16 but somehow changed to 12:56 when I questioned the excess charge.
Due to this, I asked for photo evidence to prove I arrived at this new time which they failed to acknowledge or produce.
I asked to be connected to a manager who didn’t even ask what I was querying but just gaslit me saying I had been charged correctly.
I am still in conversation with the managers but sadly, I will not be using their services again and safe to say, I do not recommend anyone to sign up to this company.

I had my first ever experience with a Hozah car park over the last weekend of June, and I will categorically avoid all Hozah car parks. I will not be returning to the Castle Quarter car park in Norwich while managed by Hozah.

Friday 26th June - I entered the car park approximately 16:45, and left approximately 20:15. I had been to the Vue cinema and therefore validated my parking. I checked at the pay terminals that there was nothing to pay before leaving. As we were within the four hours validated parking, there was nothing to pay.

Sunday 28th June - I returned to the car park for a second visit to Norwich, entering at approximately 14:50 and departing approx 16:00. Before departing Castle Quarter and returning to the car, I visited a pay terminal to see the charge, which was £2 as we were just within 1hr. I paid this £2 charge at the time, and then left.

(Estimated times of arrival and departure based on my google timeline)

When I arrived at the car park, I noticed the signs everywhere telling me to create a Hozah account, and it's the safest way to avoid a parking charge notice in the car park. Can't forget to pay for parking if it will automatically debit from your account. However, what is emitted from all signage is that the pay systems for the auto-pay and car park terminal are separate. This means that if you pay at a terminal in a car park, this is not communicated to the auto-pay system and you will be billed separately for a second time by the auto-pay system.

I believe this has been set up this way on purpose to maximise income, as I am sure there are many people who will not notice a second charge. I think Hozah want to test how much they can get away with. I do not think it unreasonable for any person to assume the pay system is one, and all interconnected. It seems logical that they would communicate and not charge any persons for parking they already paid for at the time. Yet this is not how Hozah operates, and seems very much a deliberate decision.

Now, as I paid at the time on Sunday and had a Hozah account you would now be correct to assume I was double charged. Except, you would assume in such a case that it was for an additional £2. That would be wrong. On Monday (29th June) a charge of £31 was deducted from my bank account. For a supposed visit that ran from Friday evening until Sunday afternoon. Wrong in so, so many ways. I left the car park approx 20:15 as already mentioned, and yet according to their system I supposedly entered the car park around 20:47. This visit that attracted the charge has me exiting the car park at 16:00, which is when I left on Sunday. Except, for me to have been given and paid the £2 charge at the time, it recorded my correct arrival on Sunday.

I cannot fathom how this system has so many errors, and think it is outrageous that customers are likely to be double charged by default - Your signage is fear mongering in suggesting people are at risk of parking charge notices, so will want to pay at terminal to know for themselves they've paid. Auto-pay should be a back-up, and should not occur if payment has already been made to the account.

I emailed Hozah support with all the detail on Monday of this week (29th June) and am yet to receive a reply (Friday 3rd July). All I have had is an automated reply to say "we are currently receiving a high volume of tickets" - I am hardly surprised for a company running such an ineffectual service. There must be many others like me who simply want their money back.

Hozah, do better. I will continue to let people know to avoid your car parks.

I parked at Malkin Street, Chesterfield on 18/6/26 knowing that I had previously registered my vehicle on Hozar. I have now received a Parking Charge notice from BankPark. I have tried to contact Hozah, received an email acknowledging my contact but cannot find out whether Hozah still cover this carpark. As other people have complained, communication with Hozar is dreadful. I need to know the answer to this to know how to respond to BankPark. Why would I want to pay them £60 or £100 if Hozar should have taken payment. There is no record on Hozar of my visit to that carpark on that date! Very poor experience.

Despite the response from Hozah, my opinion of their customer service remains the same. Very difficult to find out what carparks they do cover. They only responded to my contact after posting this review, not good enough. I have removed my payment method and will not use Hozah again, too unreliable.

Total rip off, terrible customer service. Tried to contact support twice both emails ignored, trying to add a permit to my account that they seem to make purposely difficult to do. Also make it difficult to contact them again I imagine on purpose so they can just overcharge you. The actual parking is way over priced. Terrible company avoid car parks managed by them if you can!