Hozah Arvostelua 

I was charged £6.12 for parking on 22 June 2026 at Stanborough Park. I turned off autopay on the day, as I am exempt due to a Blue Badge (disabled parking badge) which I registered on the day. I’ve emailed twice (22 and 29 June) and received no response.

Do not use the auto pay, always pay at the machines, since using auto pay I have been charged more than the amount on the signs in the actual car park, I have requested to cancel my account on auto pay but am still waiting for a reply from them! Hozah please can you let me know if my autopay account has been cancelled asap!

Dear Hozah parking,

My friend and I happened to park up in Festival Place, Basingstoke which is a car park that you operate your 'service' in on 25th April 2026. We paid the exact amount that your ANPR machine told us that we had to pay......and then you sent us a PCN notice to tell us that we hadn't paid?

We tried to contact you to give you proof of our payment but you only have email addresses (and no other means of contact) and you haven't responded to us?

We have now had a final demand for payment for parking we have already paid for?

I very much doubt that you will respond to this review as your responses on Trustpilot seem to be as bad as your non responses to the only communication method that you supply which is an email address. (which is most likely already over-run with complaints!)

Your service is an UTTER DISGRACE!!!

28th June 2026 - UPDATE.- I HAVE ATTEMPTED TO EMAIL HOZAH AT THE SUPPORT EMAIL ADDRESS THAT YOU PROVIDED IN YOUR REPLY AND THE EMAIL HAS BOUNCED!!

Shame on you.
I have paid for an hour of parking but I have been charged twice for no reason.
I have requested to have my account terminated as soon as possible.
Please use the payment machines rather than the online payment method.

I have been a monthly permit holder at the Luton Mall (now Fraser+) car park for some time, and my experience since Hozah took over from Reef Parking has been extremely frustrating.

The transition between the two companies was handled very poorly. As a permit holder, I would have expected either Reef Parking to notify customers that monthly permits would no longer be renewed, or Hozah to introduce themselves as the new operator and explain any changes to the permit system. Neither happened. As a direct result, I received several Parking Charge Notices because, unbeknown to me, my permit had not been renewed.

My biggest concern is Hozah's lack of customer support and communication. There is no telephone number, no helpdesk, no emergency contact number, and no way to speak to a human being. The only method of contact is email, which generates an automated response stating they are extremely busy dealing with a large volume of enquiries. Given that email is their only communication channel, this is hardly surprising.

Even more frustrating is that when you do contact them, they either fail to respond altogether or send replies that are completely unrelated to the original query. I find it difficult to understand how a parking management company can operate effectively with such poor customer service.

Recently, my vehicle broke down and I had to use a courtesy car. Updating the vehicle registration on my permit proved almost impossible. Even after emailing the company with the new vehicle details, there was no confirmation that the change had been made. As a customer, you are left wondering whether the update has been processed and constantly worrying about receiving another Parking Charge Notice.

The online system is equally confusing. If you register as a pay-as-you-go customer, there is an option to link a permit to your account. However, this requires a permit number, which Hozah does not provide. Despite requesting this information multiple times, I have received no response. I have also asked for my permit to be linked to my account so I can manage other vehicles, but again my emails have gone unanswered for over a month.

The situation at the Fraser+ (formerly Luton Mall) car park has left me with little confidence in Hozah's ability to manage permit holders effectively. Customers paying for monthly permits should not have to navigate such poor communication and uncertainty simply to keep their accounts up to date.

I believe the parking industry regulator should require operators to provide adequate customer support and accessible communication channels. Customers should be able to speak to someone when problems arise, particularly when parking charges may result from administrative issues outside their control.

Overall, my experience with Hozah has been one of poor communication, inadequate customer service, and unnecessary stress. I sincerely hope someone from the company reads this review and takes meaningful steps to improve the experience for customers at Fraser+ and elsewhere.

Hozah took over from a company and have been a nightmare! I use the autopay service. 2 main issues: they take nearly a month to take payment so keeping track of that is extra admin. When they took over as provider I had no notification so thought the previous company were taking payment. When I received parking charge notices I informed Hozah and asked them to allow me to pay for the missed sessions. They just replied saying they cannot make an appeal on my behalf. I clarified that I was not requesting they make an appeal, I want to pay for the sessions but I’ve been ignored. Terrible customer service.

Hozah has sent me multiple emails sayinf they have attempted to charge my card. The parking session doesn’t show on the account I have. I’ve updated my bank card, and made sure the car details are correct, but nothing. I have sent multiple emails to their help email, and submitted on their website. No responses. Any help at all would be appreciated to get this paid and resolved

The company overcharged me and upon emailing and within a few days, refunded my money. Couldn’t be a better result quick and fair return - pleased to find a parking company where I don’t feel that I have been ripped off.

Very good service super easy to use! Easy to sign up and use

This company may work when things go well. However, if you enter a car park after registering, they would just charge you even if you pay by machine or don't need to pay for that particular event. The key issue is there is no way to pause the service or any from of verification when a payment is taken. Once you register any carpark you enter in the future, you get an automatic change without notification. In my case I registered for a particular carpark a year ago but happened to enter a different carpark and automatically got changed without being informed or initial confirmation.

Customer service was responsive and I did get a refund within a few days, but it was lots of emails and no phone support.

I would never give them my card details since they will just start taking money from you and it's very hard and difficult to cancel or pause the service.

Giving a 1 start is also too high. I have been trying to communicate with them via email as there is no number to call.

Being charge for parkinh and also being issued with PCN notices for valid permit and 15 days alter no reply to email. I have spend over 5 hr to draft and send emails.

Waste of time

Real lack of accountability with parking issue - beware of sites using this provider

If you have a blue badge, unlike APCOA you can't park for free. You can't register your badge online. Discrimination.

I had no idea auto pay had been set up with my bank details. I used a hozah multistorey a year ago, and different floors were owned by different car parking companies (very confusing), and we didnt realise how to pay hozah until we'd already left. That didnt incur a fine or a charge (luckily), but the second time i used their car parks, I did pay correctly but had no idea I'd set up auto pay.
There is no App to go to, so I just assumed recently when I used their car park that I'd need to pay on the machine, which I did, but now I've been double charged and apparently thats my fault and they can't refund as they say it's not their responsibility . They also dont tell you how much they will.be taking out, so although they are a legitimate business they do scam so many people

Have this week charged me £80 for 5 minute drops offs at a sports centre. Absolutely crazy.

I was not charged immediately and was waiting for my account to be reviewed due to being a blue badge holder. I’ve now been notified that the payment failed yesterday however I have money in the account and have sent an email stating this and I’m yet to hear anything so dreading a fine coming through the door now that I cannot afford :(

These guys are not at all trustworthy, I do not believe they use proper security systems in the management of their payments and my experience matches those of the other 1* reviews I am reading here. Do not use them or let them have your payment details. Someone has used my card details on their account (i.e. associated with their own vehicle, not mine). I contacted the company and despite the urgency of this situation they have not replied to me. I obviously have stopped my card, but I am deeply concerned that my credit card details have been erroneously kept on their computer system for sometime without my knowing and having raised this issue with the company no one has got in touch with me. I will not be using this company and do not recommend it to others.

I was not aware of hozah parking when I was parking at my local multi story car park, after paying £3.50 at the machine i was approached by one of the hozah reps explaining to me that the carpark was now set up with hozah ANRP gave me a leaflet explaining how to set it up. the same day I set hozah account up thinking brilliant will not have to queue for ticket machine when parking. 5 mins later I got a notification saying I got a £3.75 charge for parking which I had already paid £3.50 at the machine, I complained to hozah they gave me the £3.50 i had paid at the machine and took the £3.75 so be careful if you have already paid at the machine and then setup hozah account

Went to South pier carpark lowestoft.Paid cash and they still took money out of my bank.how?I don't know?

Very easy to use no tickets basically park and go and never been over charged