I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Näytä lisää
Yritys on vastannut
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Näytä lisää
Yritys on vastannut
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Yhteystiedot
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Yhdistynyt kuningaskunta
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Erinomainen
298 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast and efficient delivery of a…
Fast and efficient delivery of a quality product.
13. heinäkuuta 2026
Second bike bought from Horizon
Second bike bought from Horizon. Clear communication, quick delivery, once again extremely satisfied with the overall experience
6. heinäkuuta 2026
Vastaus yritykseltä Horizon Micromobility
Thank you for your repeated custom 😀
Friendly & efficient.
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in.
The whole deal was sorted out quickly and efficiently over the phone and by email. A few days later my bike was delivered to my door in Scotland.
No dramas whatsoever.
Friendly and knowledgeable staff.
Highly recommended.
23. kesäkuuta 2026
Vastaus yritykseltä Horizon Micromobility
Thank you for leaving us a review. 😀
Vastaus yritykseltä Horizon Micromobility
Thank you for leaving us a review 😀
The back brake light plug-in adapter…
The back brake light plug-in adapter was not compatible.
26. toukokuuta 2026
Vastaus yritykseltä Horizon Micromobility
Sorry to hear that - this is an HX X9 brake lever and is for the HX X9 electric scooter - it only fits the HX X9 electric scooter. Also the brake lever doesn't connect to the back brake light the cable is the cut out for the motor. Please return and we'll issue a refund.
Good advice and delivered on time
20. huhtikuuta 2026
Vastaus yritykseltä Horizon Micromobility
Many thanks for your review
Absulety fantastic service!!!
Absulety fantastic service!!!! Great bike and Matt is really helpful and responsive!!!! I would 1000% recommend!!!!
8. toukokuuta 2026
Vastaus yritykseltä Horizon Micromobility
Hi Rocio - thank you for your kind words
Everything was very professional and…
Everything was very professional and friendly
14. huhtikuuta 2026
Vastaus yritykseltä Horizon Micromobility
Hi Denise - many thanks for your review
Vastaus yritykseltä Horizon Micromobility
Thanks James
Good comms and very easy to deal with
Good comms and very easy to deal with. If he couldn't get to the phone, the 'chat' was answered quickly.
12. toukokuuta 2026
Vastaus yritykseltä Horizon Micromobility
Hi John - many thanks for your review
Good communication and service.
11. toukokuuta 2026
Vastaus yritykseltä Horizon Micromobility
Hi John - Thanks for taking the time to leave a review
Bought an engwe engine x from them…
Bought an engwe engine x from them through the cycle 2 work scheme. Can't fault the service, really helpful. Delivery was quick and easy. Love the bike, can't wait for warmer weather so I can commute on it.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Horizon Micromobility
Hi Mark - thanks for your review, hope you're enjoying the Engwe!
Generally good and friendly service…
Generally good and friendly service loses a star as communication and updates could have been more frequent and earlier.
5. toukokuuta 2026
Vastaus yritykseltä Horizon Micromobility
Hello Chris,
Thanks for your review. There does tend to be periods when we wait for couriers to collect or confirm delivery and for admin tasks such as DVLA registration to take place. While it may seem nothing is happening we do have a company policy of only updating customers when there has been a change. However we have had a number of customers mention similar so we will now provide timelines and dealines so if they haven't heard back by a date then please contact us. We do get so many customer chasing their order hours or the following day asfter it was placed - we're not Amazon.
Excellent customer service
Recently purchased a Fiido X 2025 from Horizon Micro Mobility and overall I’ve had a really positive experience.
In particular, Matt has been incredibly helpful throughout the whole process. Communication was excellent from start to finish, especially with all the delays and shipping updates around the new Fiido stock arriving in the UK. Every question I had was answered quickly and clearly, and he went out of his way to reassure me regarding my full order, including the additional battery and accessories.
The bike was professionally assembled before delivery which was a huge help, and the courier booking process was smooth as well.
I also really appreciated the honest and responsive customer service after delivery. It’s refreshing dealing with a company that actually replies promptly and keeps customers informed.
Would definitely recommend Horizon Micro Mobility to anyone looking at buying an e-bike, especially if customer support is important to you.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Horizon Micromobility
Hi Nikhil,
Many thanks for yoru kind words and your understanding through your order process.
Vastaus yritykseltä Horizon Micromobility
Many thanks for your review
Quick and secure to order and prompt delivery
Quick to order securely, quick to deliver at a fair price. Better than most online retailers.
29. huhtikuuta 2026
Vastaus yritykseltä Horizon Micromobility
Hi Stephen, thanks for your review
Good online communication and support…
Good online communication and support before purchasing, great delivery and on time
28. huhtikuuta 2026
Vastaus yritykseltä Horizon Micromobility
Many thanks for your review
But customers service
23. huhtikuuta 2026
Vastaus yritykseltä Horizon Micromobility
We’re sorry you weren't happy with the Customer Service we provided. we’d like to learn how we can improve things in the future?
Looking at your recent order you were informed on 22.01.26 that the current wait time for the bike was 8-10 weeks (so late March/early April).
You were then informed on March 10th that due to shipping delays the shipment was expected to arrive towards the end of April, you replied to this email. The shipment arrived a little earlier than this and your order was process on April 23rd.
At every point the Customer Services Team provided you with accurate information as soon as we were made aware of any delays.
Please get in touch with the Customer Services team and we’d be happy to forward all communications relating to your orders again.
Kind regards,
The Customer Services Team
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