Valentin Valeanu helped me quickly set up my insurance policy on a phone call. The information was explained to me fully and clearly, and he was very friendly. I've found HomeLet's customer service so... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Nathan was friendly and professional, and communicated a lot of information very well. At times his pace was quite quick and naturally a bit scripted, but he was clear and covered everything needed.... Näytä lisää
Yritys on vastannut
My partner and I are getting our first flat together, so you can imagine it’s very nerve wracking trying to sort everything out. Luckily we had Nathan Smith on our call to talk through every detail an... Näytä lisää
Yritys on vastannut
I received a call today asking if I wanted to renew my HomeLet insurance. The call from Rachel Harvey was friendly and efficient. Everything was explained clearly and all my questions were answered to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Yhteystiedot
Yhdistynyt kuningaskunta
- customer.experience@homelet.co.uk
- homelet.co.uk
4,8
Erinomainen
5 t. arvostelua
On vastannut 89 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service with quick and neat info
Very happy with the service by Connor Smith, approaching with quick and neat information I need to know about insurance during tenancy, explaining the details clearly, and answering my questions promptly.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to leave this review. We’re really
pleased to hear that Connor provided you with clear, concise information
about your insurance during the tenancy and was able to answer your
questions promptly. It’s great to know you’re happy with the service you
received. We’ll make sure your kind feedback is passed on to Connor and
the team.
Long tedious checks
Long tedious checks, full of irrelevant questions.
Instead, they should have focused in the basics: a) Do you have enough money to pay the rent? b) Do you have your visa/citizenship/permanent status/etc?
And by the end of the process they also used the occasion to try to sell you insurance by trying to trick you into thinking it's mandatory or you wouldn't get the rent, or something. Predating on the vulnerable.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we’d really like to understand more about what happened so we can look into this properly.
The referencing process does require certain checks, but the concerns you’ve raised — particularly around the relevance of questions and how insurance was presented — are important for us to investigate.
If you’re willing, please could you share a few more details with us, such as the address of the property you were applying for or the reference number of your application? This will help us review your case accurately and address the issues you’ve highlighted.
Thank you again for bringing this to our attention. We’d appreciate the chance to look into it further.
Excellent experience. …
Rob was a very nice person who explained everything to me .
As a senior it was so nice to speak to a person who was so helpful and explainted everyting to me.
Also, so nice to speak to a person which i could understand.
Thank you Rob.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to leave your review. We’re really pleased to hear that Rob was able to support you so clearly and helpfully. It’s great to know his explanations made the process easier, especially as you mentioned how important clear communication is for you.
We’ll make sure your feedback is passed on to him. Thank you again for sharing your experience.
Adam Key was really helpful
Adam Key was really helpful. Explained everything clearly and was really easy to understand over the phone. Great customer service
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your review. We’re really pleased to hear that Adam was able to support you so clearly and that you found the call easy to follow. Great customer service is something we take seriously, so it’s great to know he delivered that for you.
We’ll be sure to pass your feedback on to him. Thank you again for taking the time to share your experience.
Vastaus yritykseltä HomeLet
Thank you for your feedback. We’re really pleased to hear that Adam was able to help and that you found the support useful. We’ll make sure your comments are passed on to him.
The lady that dealt with me
The lady that dealt with me, was very polite , spoke clearly , explaining every thing ,
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your review. We’re really pleased to hear that the advisor you spoke with was polite, clear, and took the time to explain everything to you. It’s great to know the communication was helpful and easy to follow.
We appreciate you sharing your experience with us.
Efficient and helpful service received…
Efficient and helpful service received from Rachel Harvey when I renewed my landlord's insurance policy.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel provided efficient and helpful support when renewing your landlord insurance policy. We’ll make sure your comments are passed on to her.
Thank you again for taking the time to share your experience.
Staff and service
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for leaving us a 5 star review
Rosa was extremely helpful and…
Rosa was extremely helpful and knowledgeable when talking through the policy
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your kind feedback. We’re delighted to hear that Rosa was able to support you and provide clear, knowledgeable guidance on your policy. We’ll be sure to pass your comments on to her.
Long distance thank you.
This feed back is credited to the exceptional customer service I received from Rachel Harvey during my insurance renewal process. Living in Australia, I find dealing with organisations can sometimes be difficult and, on occasions, stressful due to time differences and distances. Rachel took the time and effort to contacted me in person (taking in account the time difference) to give me a polite gentle reminder that my insurance needed to be renewed. Rachel renewed my insurance in a matter of minutes over the phone, taking the her time and explaining all the legal terminology and their meaning in plain English. Rachel was very polite and professional during this process. I congratulate her on her professionalism and look forward to dealing with her in the future as I will be asking for her by name. Well done Rachel. Thank you
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your lovely review. We’re so pleased to hear how helpful Rachel was throughout your renewal process, particularly with the added difficulty of time zones and distance. It’s great to know she was able to make everything clear, simple, and stress‑free for you. We’ll be sure to share your comments with her—she’ll be thrilled. We look forward to supporting you again next year.
Excellent service from Adam Kay
Excellent service from Adam Kay, super friendly and helpful!
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for the great review! It’s wonderful to hear that Adam was so friendly and helpful during your experience. He’ll be very pleased to know his support made a difference.
Vastaus yritykseltä HomeLet
Thank you for your review. We’re pleased to hear you were happy with the service and truly appreciate your feedback.
Rachel was very polite and efficient
Rachel was very polite and efficient
She ensured that all was explained clearly to me and answered my queries with good knowledge and patience
The whole experience was very streamlined and easy for me
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Rachel provided such polite, efficient and knowledgeable support, and that everything was explained clearly for you. It’s great to know the process felt streamlined and easy. We’ll be sure to share your comments with her.
Profesional and helpful
Valentin explain everything well and make you understand any enquiries regarding application to the property
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to leave a review. It’s great to hear that Valentin was able to explain everything so well and support you with your application enquiries. Your feedback will mean a lot to him.
It is good to deal with someone knowledgeable and friendly.
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and repetition but she remained cheerful and polite. It is good these days to deal with someone who sounds interested and seems to enjoy what she is doing. She has a pleasant and intelligent voice and despite the process taking so long because of all the protocols she remained sympathetic.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your lovely review. It’s wonderful to hear how much Rachel’s friendliness, patience and clear explanations helped put you at ease throughout the process. We know insurance can feel overwhelming, so we’re really pleased she was able to make everything feel manageable and straightforward. Your comments will mean a great deal to her.
Ashanti Reid had a very clear voice…
Ashanti Reid had a very clear voice which made the who transaction a pleasure. Ashanti Reid was very clear in detailing the products that were being offered.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your feedback. We’re pleased to hear that Ashanti’s clear communication made the whole transaction a positive experience. We’ll be sure to pass your kind comments on to her.
Brilliant customer support
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process feel easy and stress‑free. Highly recommend her!
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your wonderful feedback. We’re delighted to hear that Lauren provided such warm, clear and supportive service while helping you with your home insurance. It’s great to know she made the process feel easy and stress‑free. We’ll be sure to pass your kind words on to her.
Thankyou Ashanti Reid for all your help…
Thankyou Ashanti Reid for all your help support I’m not very good with technology but was helped through out the process thanks Lisa
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to leave a review. We’re glad to hear that Ashanti was able to guide you through each step and provide the support you needed. Your feedback means a great deal, and we’ll make sure she sees your message.
Call from Adam
I had trouble using the website, so I got a call from Adam Key, who was great, and he figured everything out for me. Great customer service and communication!
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for taking the time to leave a review. It’s great to hear that Adam was able to step in, sort everything out for you, and make the process easy. Your comments about his communication and support will mean a lot to him.
Really great customer service
Really great customer service. Ashanti Reid was very knowledgable and friendly.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HomeLet
Thank you for your review. We’re glad Ashanti was able to assist you with such friendly and knowledgeable service.
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