HINOMI INC Arvostelua 

I've been using the H2 Pro since early 2026. After about seven months, the backrest resistance lever suddenly stopped turning. I contacted support and got an answer within a day asking for the serial number and a short video of the issue. Once I sent those, they diagnosed a faulty seat base mechanism and arranged a replacement right away.

The new seat base shipped about a week later, with tracking and a clear step-by-step guide plus videos for the swap, including the footrest. The replacement went smoothly and the chair works perfectly again.

Apart from this issue, I'm extremely happy with the chair: it's extremely comfortable. And the support was truly outstanding, fast, clear and caring from start to finish. A huge thank you to C. Yng and Yilia for their help.

After using my Hinomi H1 Pro chair for over a year, I can highly recommend their products for their exceptional comfort and the team's excellent support. They were incredibly responsive and helpful in resolving my recent issue with a replacement part, ensuring a top-tier customer experience.

Tout simplement incroyable, leurs produits sont très qualitatifs, et au moindre pépin le support est très réactif, rassurant et efficace !

I bought this chair trusting Hinomi’s advertising about comfort and its 30-day return period. Unfortunately, it has been one of the most uncomfortable chairs I have ever used. My neck hurts, my back is uncomfortable, and the way I sit in it leaves my knees bent without being able to comfortably stretch or position my legs.

I contacted Hinomi to return the chair within the 30-day period. They initially did not respond, and when I followed up several days later, I was told that my support ticket had been lost. Fortunately, I still had the ticket receipt number and provided it to them.

I explained that I no longer had the original cardboard packaging but that I was still within the 30-day return period.

Hinomi then offered me $80 to keep the chair, or a return involving a restocking fee. When I declined and asked to proceed with the return, I was ultimately told that they would not accept the return at all because I no longer had the original packaging.

I understand that Hinomi has an original-packaging condition in its return policy. My issue is with advertising a “30-day return” while making the ability to return such an expensive ergonomic chair entirely dependent on keeping a very large cardboard box.

An ergonomic chair is something you have to assemble and actually use before you can know whether it works for your body. In my case, it caused significant discomfort, which is exactly why I tried to exercise the return option.

I have even offered to package the chair safely using alternative packaging, but I have not been given a reasonable alternative way to return it.

I am posting this so other customers know: if you buy a Hinomi chair, DO NOT throw away the original box during the return period, no matter how much space it takes up. You may otherwise discover that the advertised return period is effectively unavailable to you.

I am still asking Hinomi to reconsider my case and allow me to return the chair safely for a refund.

I don’t believe this,

They keep insisting on return stock fee even though on the internet they have advertised 100% customer satisfaction guarantee and 30 days free return, keeps insisting on 80$ refund to keep chair or drive the chair to the store. They way they lose you return receipt ticket and fail to respond within 24 - 40 hours and overlooking it as if nothing happened yet accusing me on the email even after I have tried to be civil that it is not their fault but simply my change of mind. I do not believe this such insensitive and bully attitude from such a high end product purchase.

Ich habe am 15. August einen Bürostuhl bestellt (und bezahlt) der laut Website innerhalb von 24h (In Stock) versendet werden soll. Heute, am 3. September ist das Paket noch immer nicht bei DHL.

Es wurde gestern ein neues Versandlabel erstellt (warum auch immer) welches aber nach über 24h auch noch keinerlei Fortschritt zeigt.

Währenddessen steht auf der Website weiterhin, dass der Artikel innerhalb von 24h versendet wird.

Der Kundenservice antwortet innerhalb eines Tages und ist verständnisvoll und gibt sich lösungsorientiert. Gefruchtet hat dies bisher aber nicht.

Ich hatte den Hinomi X2 Pro Bürostuhl bestellt und leider kam es zunächst zu Problemen bei der Zustellung, sodass ich den Stuhl nicht erhalten habe.

Mein Bemühen bei der Österreichischen Post führte zunächst zu der Auskunft, dass für meine Adresse eine Abstellgenehmigung vor der Wohnungstür hinterlegt sei und die Post daher keine Haftung übernehmen könne, sollte das Paket während meiner Abwesenheit abhanden gekommen sein. Das Problem: Eine solche Abstellgenehmigung habe ich nie erteilt.

Nachdem ich auch nach drei Wochen trotz mehrfacher Nachfrage keine klare Rückmeldung der österreichischen Post erhalten hatte, kündigte ich an, einen Nachforschungsauftrag einzuleiten. Daraufhin wurde schließlich bestätigt, dass die Abstellung in meinem Fall tatsächlich nicht ordnungsgemäß erfolgt war und der Zusteller entsprechend sensibilisiert wurde.

An dieser Stelle möchte ich besonders das Service-Team von Hinomi hervorheben. Das Service-Team hat sich umgehend und sehr gewissenhaft um mein Anliegen gekümmert, die Nachforschung eingeleitet und mir zugesichert, dass ich einen neuen Stuhl erhalten würde, sobald sich bei der Überprüfung des Zustellnachweises herausstellt, dass die ursprüngliche Zustellung nicht korrekt erfolgt war.

Und genau so kam es auch. Innerhalb von etwa zwei Wochen war die Angelegenheit geklärt und ich bekam meinen Hinomi X2 Pro Bürostuhl erneut zugestellt – diesmal korrekt und persönlich während meiner Anwesenheit übergeben.

Und was soll ich sagen? Dieser Stuhl ist für mich der Himmel auf Erden. ✨🥹✨

Gerade weil ich immer mehr Zeit in der digitalen Welt verbringe und einen großen Teil meines Verwaltungsaufwandes am Schreibtisch erledige, ist dieser ergonomische Bürostuhl für mich eine unglaubliche Erleichterung. Er passt – wie bei Cinderella – einfach wie angegossen.

Mein Nacken fällt entspannt in die Stütze, die Arme liegen locker auf, sodass sich die Schultern entspannen und auch mein unterer Rücken wird spürbar entlastet.

Ich kann den Hinomi X2 Pro daher wirklich jedem empfehlen, der viel am Schreibtisch sitzt und Wert auf ergonomisches und komfortables Arbeiten legt.

Mein herzlichster Dank gilt dem gesamten Hinomi-Team – für die klare und transparente Kommunikation, den engagierten Service, die unkomplizierte Lösung des Zustellproblems und natürlich für dieses großartige Produkt.

Herzenswärmste Empfehlung! ✨🫶🏻✨

Rilana Gollinger

Muy contenta con la silla que compré y con el servicio post venta. La silla es preciosa y de buenísima calidad. Por desgracia; me llegó el cabecero con un desperfecto estético pequeño de fábrica. En cuanto les contacté, me contestaron enseguida y me enviaron un recambio de cabecero que me llegó en menos de una semana. La silla es la mejor que he tenido con diferencia. Trabajo muchas horas sentada en casa, y a diferencia de mis anteriores sillas, con esta no me duele nada la espalda y me parece muy cómodo el soporte lumbar. Además es muy bonita, la recomendaría 100%.

I had an outstanding experience with Hinomi’s customer support. Not only did they quickly provide a clear and effective video that solved my recent issue within minutes, but they also handled a previous, more complex problem (related to the mesh) with remarkable speed and professionalism.
Their instructions were precise, easy to follow, and both issues were resolved far more rapidly than I expected.
I truly appreciate their efficiency, attention to detail, and commitment to customer satisfaction. Highly recommended.

I bought the most expensive armchair; however, after weeks of trying it out, I realized there were two very important problems.I don't find it as comfortable as the advertising claims. The headrest doesn't stay fixed in place; the moment you rest your head on it, it slides backward. The same thing happens with the backrest: you set it to an upright position, but when you lean back, it shifts slightly—it doesn't remain firm in the upright position. It is a lot of money for such poor performance.

The Hinomi team provided excellent support in helping me restore my chair to full working order. The spring had lost its tension, so they promptly sent a replacement base.
However, removing the existing gas lift from the chair proved to be extremely difficult. In response, the team also sent a replacement gas lift to ensure the repair could be completed.
After replacing both the base and the gas lift, the chair was restored to excellent condition and feels as good as new.
Thank you once again to the Hinomi team for your outstanding customer service. The chair is of excellent quality, and the after-sales support has been equally impressive. I would highly recommend Hinomi to anyone considering making a purchase.

Good quality and a Betty good customer service

J'ai acheté la hinomi x1 dont je suis très satisfait, j'ai eu un petit souci avec le dossier, j'ai donc contacté le SAV par mail, ils sont vraiment très réactif, m'ont suivi pendant tout le long de l'échange par mail
Ils m'ont envoyé la pièce qui avait un problème et très peut de temps après je l'ai reçu, j'ai du recevoir ça en 3 jours
Très satisfait de la chaise mais également du SAV et de leur suivi, on veut des SAV de ce genre partout 👍

Merci hinomi

I have two herniated discs in my lower back and spinal fusion in my neck. Pain is part of my life. I was hesitant to spend this much on a chair. The H2 Pro allows me to fine tune it to give me the support needed to keep my spine aligned. Customer service is outstanding. Very pleased.

I bought the Hinomi H2 Pro based on all the online hype, but it is a total trap. The whole chair has an extremely cheap, plasticky feel. All the adjustment buttons and levers feel loose and low-quality when you touch them. The mesh fabric is okay, but that is the only decent part. Overall, this looks and feels like a $30 item from Temu, not a premium chair. Definitely not worth the price. Save your money.

I bought this H1 Pro V2 chair in 2023 after suffering lower back pain and general discomfort in my music studio where I spend many long hours at my computer and mixing desk.

I needed something that was ergonomically solid, good for my posture, very adjustable (Im quite tall), armrests can fold away (when I play guitar) but otherwise support my arms, and crucially with a mesh fabric that means that acoustically its transparent so that it doesnt affect my mixing (I have a high spec mix/mastering space for film work). I often look up at a larger screen, or kick back to watch something through to judge it with fresh eyes.

This chair fitted my needs perfectly and Ive been very happy with it for 3 years now.

I recently had to spent a lot of time working from home in a makeshift space in my basement, with a normal office chair, and I realised just how comfortable and ergonomic my main set up is now. I'd just got used to the chair. I felt so strongly about it I actively wrote to the company and asked for a new review link so I could post this. I'd read so many conflicting reviews about chairs (Im sure it's very personal) that I got lost sometimes. But Im very glad I chose this one, and its lasted very well.

Ive had no technical issues with it, it's solid and well built. fully recommended.

hope this helps someone.

I've never had a more wholesome communication with customer service ever. My chair arrived but was clearly dropped in shipping; the box was a bit mangled and as a result, the logo backplate of my chair had a broken tab and the headrest's ratchet did not work properly.

The usual return process would have meant that I would have to package and return the whole chair and get a replacement. However I explained that I did not want to return my chair, because I have quite a bit of back pain and foot swelling and this chair was helping both of those problems in a big way. I also dreaded the process of trying to re-box the whole chair.

So, I sent customer support videos and pictures of the problems. They promptly escalated my ticket to a very high person in the company, who explained that they would be happy to replace just those couple of parts once they got a new shipment in, and told me that it would take a couple of months for that to happen. I said I was happy to wait.

THEY NEVER FORGOT ME. When the shipments did indeed come in a couple months later, they sent them and also made me a custom video showing how to best remove the old headrest and install the new one. This was good because I had forgotten that there were screws under the tab.

They always responded to my emails very quickly, and during this process there were about 10 emails exchanged. I was left feeling that Hinomi truly cared about me and wanted me to be pain-free, and were willing to modify their return process just to help me out. And, again, they never forgot me.

3-4 months later I love my chair so much, it's everything I needed and I feel blessed to have it. It's made my life so much less painful and I's very grateful to Hinomi for all that they did for me as a customer. Thank you very much everyone over at Hinomi!

My chair started to go down on its own and the assistance provided was awesome, reactive and helpful. In less than two weeks i received a replacement part and installed it.

Bought an expensive chair and didn't use it for a few months as we were moving, and when I finally unwrapped it, it simply didn't fit/work for me, and no flexibility at all in terms of being able to return it despite not used. Conclusion: don't buy a chair online you can't test before you buy it!

Absolute waste of time. Avoid if you are a business customer.

I placed an order for an office chair and requested a proper business invoice with my VAT number. What followed was the most absurd purchasing experience I have ever had.

Their Shopify store cannot handle B2B sales, so they offered me an "offline B2B purchase" process. I agreed, provided all my company details, and waited. They then cancelled and refunded my original paid order, promising a VAT-exempt invoice within 3–7 business days.

The result? After a full week of back-and-forth emails, I have received absolutely nothing. No invoice, no purchase order, no payment instructions. They took a customer who had already paid, refunded the money, and then simply disappeared.

Buying a chair should not take over a week of emails with zero outcome. Their B2B process is completely broken and their customer service, while polite, is utterly ineffective. Each reply takes 24 hours and says essentially nothing.

If you are a private customer buying with a credit card, maybe it works fine. But if you are a business expecting a professional transaction, look elsewhere. This company is not ready to deal with business customers.

1 star is generous.

Great chair, and support is easy tp get hold of. Can highly recommend :)