Hinomi UK Arvostelua 

£579 ergonomic chair developed significant backrest movement – refund refused

I purchased a HINOMI H1 Pro V2 through Amazon UK in July 2024 for £579.

After using the chair, I began experiencing significant back and hip discomfort and eventually noticed substantial movement/looseness in the entire backrest, including when the chair was in the locked upright position.

I raised a formal complaint with HINOMI and supplied my Amazon invoice, serial number, photographs and several videos.

Initially, HINOMI said they could not identify a functional defect and suggested the issues may relate to individual ergonomic comfort or fit.

After I supplied clearer video evidence, HINOMI acknowledged that there appeared to be looseness between the backrest and frame. They asked me to tighten the fixing points using their procedure.

I followed their instructions and provided another video. HINOMI then confirmed in writing that there was still noticeable looseness and movement in the backrest despite the fixing points having been tightened.

Their proposed solution is now to send a replacement backrest under warranty. I have explained that I am unable to safely replace the main backrest assembly myself and have asked HINOMI to arrange an engineer/technician to install it.

I have repeatedly requested a full refund because this was a £579 premium ergonomic chair purchased specifically for prolonged office use and back support, and I have lost confidence in the chair after the problems I have experienced.

HINOMI has so far refused the refund.

I appreciate that they are continuing to communicate and have eventually acknowledged the backrest issue, but the complaint process has taken considerable effort, repeated videos and numerous emails before the problem was accepted.

I will update this review if HINOMI resolves the matter satisfactorily

A wonderfully adjustable and comfortable chair. It was well packaged and comes mostly assembled and the remaining components are very straightforward to assemble with the supplied Allen wrench. I honestly had very little setup to do.

A quality product which is so much more comfortable than my previous Herman Miller Aeron and half the price!

Very pleased with my purchase. Highly recommended.

Currently in the process of returning this product and so far, so terrible.

I bought the H2 chair as a gift to my husband and it is very uncomfortable for him. Despite all the claims of being totally adjustable to fit anyone's body, this is absolutely not the case. The chair has no adjustable width on the chair seat so the metal rods of the seat dig into his thighs and butt, making it super uncomfortable to sit on for him. For the money, this is no better than a hundred dollar chair I can pick up at a big box store.

So I contacted them about a return. First off, there is a 10% "restocking" fee upfront, although they say they will wave it if it's a "functional defect" which they refuse to call the non-adjustible seat that. Honestly, it is worse than that, it's a design fail. Secondly, they want at least 5 pictures and a video of your re-packing process before they will even CONSIDER sending you a shipping label to mail the useless product back. And they have a return window that closes in 3 weeks, so if you can't figure out how to disassemble it and send it back within the time frame, you are out of luck.

Not to mention they also say that if the product comes back to them in not their standard, they can and will deduct an additional 30% from the cost. So that makes it a 40% reduction of your return. I fully expect this company to take advantage of taking as much money as they can. Will update if I can.

Hello,

I ordered my chair the 22th of may. I had to make an email the 1st of juni to ask when it would be shipped. Than I got an email back that, they shipped it on the 1st of juni, because I raised a question. On the website they promote fast shipping, dispatched in 24 hours, however mine was dispatched in 240 hours. I don't think this is fair, if you purchase a chair for this amount of money.

My H1 Pro developed a gas lift fault where the seat slowly sank under normal use. I raised a warranty claim with a short video and proof of purchase, and Hinomi sorted it quickly with no fuss. They shipped out a replacement piston and it was a genuinely easy 10 minute swap at home. Great chair, but more importantly great aftercare. This is exactly how you want a company to handle a warranty issue. Would happily buy from them again.

Excellent Customer Support from Hinomi

I purchased my Hinomi ergonomic chair almost a year ago and recently noticed an issue with the height adjustment. I contacted customer service, and they responded promptly and professionally throughout the entire process.

After some troubleshooting, they identified the problem as a defective gas lift and quickly dispatched a replacement. When I ran into difficulties removing the tightly screwed plate on the old seat, the team didn’t hesitate—they arranged for a full replacement seat and plate. Once those arrived, I was finally able to assemble everything successfully, and the chair is now working perfectly again.

Although it took around three months to source the correct parts, Hinomi consistently replied to my emails within 48–72 hours and kept me updated at every stage. Their patience, persistence, and commitment to resolving the issue were genuinely impressive.

Overall, excellent customer service and support. I’m very satisfied with how they handled the situation.

Extrêmement satisfaite, du suivi comme de la chaise (H2 pro ergonomic).
Après avoir lu certains commentaires j'étais inquiète, mais lorsque j'ai contacté le SAV, la réponse été claire, rapide & agréable.
La livraison a été, elle aussi très rapide.
Merci encore, je recommande vivement !

I had an issue with the chair early December, and early Feb it's been resolved with replacement part and clear instructions on the repair required. (Happy with the timing as I appreicate the parts are not stored in the UK).

I was very happy with how clear and responsive the customer service team.

I purchased a Hinomi H2 Pro Ergonomic Office Chair and after a delay, received two.

Appreciating that my order was placed over the Christmas/New Year period, I believe that this error was attributed to the courier more than the Company, as the two chairs were delivered within one hour of each other.

I contacted the Company and explained the situation exchanging several emails with a Sales Executive called C. Yng. These exchanges were always prompt and courteous and the second chair’s return arranged. As a gesture of goodwill, I was offered and accepted a footrest at a discounted price

Collection was not as quick as I would have hoped as the courier was not too obliging, but apart from me working around the boxed chair, it was resolved after five days.

My wife suffers with lower back pain and she has found the chair to be a ‘game changer’ as it is the best we’ve had yet, for adjustability, support and comfort.

I placed an order for a chair on the 17th Dec with the item showing as “in stock” I received no communication from Hinomi what-so-ever, no conformation, order acknowledgement or email.
I email in January asking where my order was, absolutely no replay, so I text via WhatsApp, no response. I repeated this three time, eventually they said they have my order but no delivery date was given, I asked again, no response.
On the 12th Jan I cancelled the order.
BE WARNED I would not purchase from this company, it all looks fraudulent to me so do not buy from Hinomi.

Commandé il y un mois et toujours rien reçu. Aucune information pour le moment...

Horrible chairs, extremely uncomfortable, and it said 'risk free returns' on the website, so I thought there was no harm in ordering and trying it, but once you try to return an uncomfortable chair they try to charge you 10% for the return! **UPDATE** I then reached out to the customer service team to highlight that this goes against UK consumer law as you should have a right to return and refund. They had seen my review on trustpilot and a member of the team reached out directly in response to this review to reassure me that I was correct and should not have to pay a restocking fee, and requested that I update this review accordingly.**

Why did I want to return the chair? The back rest is so far back from the lumbar support that you're fully reclined when you sit and you have to crane your neck to look horizontally. For me, it was an unusable product, and the initial response from customer service was misleading. 10% might not sound like a lot but for a £600+ chair it's very significant (particularly when the service is advertised as risk free returns, though I note they have removed that!)

Customer support has been amazing in dealling with a broken gas lift. Also i been enjoying the chair for about 2 years now and i can trully say it is one of the best chair on the market!

I love the desk chair I bought from Hinomi. After 2 years use a small problem developed with one of the armrests. I contacted customer services who were very helpful and have replaced the armrest free of charge. Very efficient and professional.

Le siège est hyper facile à monter (on peut suivre soit le document de montage inclus dans le colis, soit la vidéo dispo sur leur site), et ça franchement quel gain de temps! J'ai du mettre à peine 1h seule.

Côté ergonomie bien je suis un peu déçue par le soutien lombaire que je trouve trop bas (pourtant mis au plus haut) et trop en avant (pourtant mis au plus loin), je dois être mal foutue je mesure 1m70 mais j'ai un grand buste... C'était essentiellement pour ce soutien lombaire que je voulais CETTE chaise donc voilà pourquoi je ne mets pas une 5ème étoile.
L'assise est très confortable, bien moelleuse et l'appui tête est très bien + réglable en tout sens.
Les accoudoirs sont tout moelleux et bien réglables en tout sens aussi. Ils sont par contre trop facilement inclinable de gauche à droite (pas de cran d'arrêt).
Le repose pied est un peu "léger", c'est un gadget mais il a le mérite d'exister.

After years of conversations with the support team after I bought a H1 PRO I conclude I made a serious mistake buying this chair. It's been causing serious hip pain and all the team could suggest was "put a pillow under your bum". Avoid at all costs.

Chair absolutely brilliant, so as the customer service (not the london branch tho, don’t even try to contact them once you made the payment you will be just ignored - for days I thought I was just scammed instead after ordering xH1s for my mrs and me), the chair itself is a dream of a gamer, so the product is highly recommended

Love this chair especially the ability to lift arms out of way

It serves as Work Chair During Day Gaming chair in evenings And a relaxation chair before bed Brilliant

Ive Had an issue with Gas lift / Chair base It was within warrenty period It took a bit of time but Customer services was brilliant Kept me up to date with progress
... Issue now resolved and i have my chair

I ordered this chair feeling very optimistic. Found a great new desk and some art equipment I needed so I was ready for my new beginning! NOT. I received an email that said WE ARE READY TO SHIP. Lies. I then chased up my order and they said it was a PRE ORDER so a delay was expected. I enquired what exactly PRE ORDER was and they claimed it was not in stock. I said well if it is NOT IN STOCK you need to flag that up. They said I would have pushed a button where it was said that it was a PRE ORDER. I tried this yesterday and yet more lies! They said they were ready to ship this item end of last week. I have been on their site and it says NOTHING ABOUT SHIPPING, DEFINITELY. NOT IN TRANSIT. I have written about SIX emails to them which does get extremely distressing especially when clearly they are telling utter lies to their customers. WHY ON EARTH WOULD A GOOD COMPANY DO THAT? Then today they have offered me £20 as a gesture of goodwill!!!! If you go on their site the chair I ordered is now on SALE for at least £250 less. I paid for the foot rest and that came to just under £800. Now their chair is £735 in forest colour. I asked their head office why they couldn't tell me the truth at their support desk. Why they keep lying about when I will receive the chair. I enquired with Chat GBT and Chat said I need to make a formal complaint about their strategies and the chair not arriving to PAYPAL. I intend to do that because currently they have offered me a complete pack of lies. If I'd have ordered a similar chair @ John Lewis it would have been with me ages ago, next day even if I'd have paid for that service. A real lesson in looking at Google and being taken in by reviews and razzmatazz.

Absolutely Delighted with the Chair and the Service

I recently purchased a chair from Hinomi, and I couldn’t be happier. The chair is extremely comfortable, with a wide range of adjustments to suit any posture or preference. It truly feels like I’ve finally found the chair I’ve been looking for.

But what impressed me even more was their outstanding customer service. I mistakenly chose the wrong size for the gas lift column. When I reached out to ask how I could buy the correct one, they replied in less than 24 hours. Even though the part wasn’t currently available, they told me it would be back in stock in July and that they would send it to me for free.

That kind of care and attention shows real commitment to their customers. I highly recommend Hinomi for both their top-quality product and their exceptional support.