Very good customer service. Nothing to much trouble. Very fast in responding to questions. Very satisfied. Will order from them again
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I wouldn't recommend buying from Hike Summit. About a month after placing my order, I noticed a £24.99 charge on my bank account for a VIP membership that I don't remember signing up for. There w... Näytä lisää
Answered my question very quickly about sizing as it didn't say but assured me it was adjustable to fit xl size head ! and a very polite request to rate my experience with them. Many thanks .
It was a bit offputting, that i may or may not qualify for the free 40l rucksack. Due to stock availability. This was a key reason i went for the sale. Otherwise they were very friendly and quite effi... Näytä lisää
3,7
Keskitasoinen
119 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service was great
Customer service was great. Resolved issues fast and efficiently.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Quick response to my emails
Quick response to my emails, prompt resolution of the issue, and they provided a suitable solution that sorted everything out for me.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
I placed my order on the 12th June…but posisble delivery date 18th July!
I placed my order on the 12th June 2026. Expecting maximum 2 weeks of delivery. After placing the order, no communication from the seller regarding shippmnt details and dates or a tracking number. Until I emailed Hike Summit, I asked to cancel my order and refund, then they said allowing 2 weeks, and after 3 weeks, I only got a tracking number but with posisble delivery sate 18th July 2026! Rediculous! Taking more than a month for shipment. I will never buy from them and will not recomment to anyone.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
It was a bit offputting
It was a bit offputting, that i may or may not qualify for the free 40l rucksack. Due to stock availability. This was a key reason i went for the sale. Otherwise they were very friendly and quite efficient.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ordered the suit
Ordered the suit, sizing too small - they have agreed to send a new one out as no extra cost.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Poor quality shoes
Poor quality shoes
long delivery
no free gift as advertised on order.
Customer service appears to be automated.
*Be careful....Additional unauthorised payment of £24.99 for VIP membership taken from bank account 30 days after ordering of goods
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Avoid this company like the plague
Avoid this company like the plague. SCAMMERS!!!
In my experience, this company uses misleading subscription practices. After making a purchase, I discovered I had been signed up to a £24.99 monthly subscription.
I do not believe it was made sufficiently clear during the checkout process that I was agreeing to recurring monthly payments.
I only became aware of the subscription after seeing the charge. I've complained to the company and reported my concerns to Trading Standards.
Based on my experience, I would strongly recommend that others check the checkout process very carefully before purchasing and make sure they are not unknowingly agreeing to a recurring subscription.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Customer service is excellent fast…
Customer service is excellent fast replies, happy to help and solve any issues quickly would recommend, quality of the cloths is also great.
5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Excellent communication
Excellent communication, dealt with my enquiry straight away!! Definitely highly recommended this company, they went above and beyond to help me! Thank you
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Good service
5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Great communication and a good quality…
Great communication and a good quality product. Definitely would recommend 👍
5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Avoid
Website advertised a free bag with order , did not receive . Website states 3-7 day delivery . Took 14 days which was passed the date I needed it. Coat is also far too small for a large . Contacted company for a return and refund . Basically told
1- I can pay for refund , which they describe as -
‘This option requires sending the product back to our warehouse located overseas.
We prefer to be completely transparent with you:
return shipping costs can be quite high (May cost the equivalent of the refund),
the process takes time (shipping, reception, inspection…),
and the refund is only issued once the return has been fully approved.
The whole procedure can take between 7 and 14 days. This is why many of our customers find this option a bit heavy and not very advantageous.’
Or I can get 30% refund and not return
Or for free get a different size
These options seem ridiculous . If they can send a free alternative then they should be able to offer a refund without effectively discouraging customers to do so . Especially when they are not following through with the promises of free items and delivery on their own website
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Customer service has been v good to…
Customer service has been v good to date & respond promptly, thank you
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
The product that arrived was completely…
The product that arrived was completely different from what was advertised on the site and was of terrible quality. I requested a return, but they told me I’d be better off not doing so because it would cost more than the product itself; the customer service was awful. Please save yourself the trouble and stop buying from here.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
BEWARE ,they are a cowboy outfit
I ordered a hiking poncho and after I placed it in the basket a free rucksack popped up which was arriving with my poncho
I received an order from them about 2 weeks later saying my order was on the way and could be tracked but no tracking link
I contacted customer services by email.
As nobody answers the phone and they sent me a link which just said it was on the way
When it arrived the poncho not great quality and no rucksack as promised
When I emailed them they said exactly the same as another reviewer on the 2nd July, no stock available as it was a promotion and as long as stocks last !
NOT ACCEPTABLE ! this is a shoddy way to get customers to order and it was on my order confirmation.
I will be taking this further
BEWARE BUYING FROM THIS COMPANY NOT TRUSTWORTHY AND A COWBOY ATTITUDE !
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
Recurring charges: this may be due to your membership of our VIP Club, which offers you a 50% discount on all items in the shop and much more. If you wish to cancel your membership, or if the payment was taken in error and you have not made any purchases, please contact us for assistance and to find out about refund options.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
So far it's been good communication the…
So far it's been good communication the sizes seam to be smaller so need one 2 sizes up. Will update once everything is sorted with order.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Great customer service
Great customer service responded quickly and excellent service highly recommended 5stars 🌟 🌟🌟🌟🌟
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Very helpful customer service… very…
Very helpful customer service… very prompt detailed reply to any questions you may have. Thank you
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Very attentive support tysm
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
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