HexAutoParts Arvostelua 

Vastaus yritykseltä HexAutoParts

6.8.2022

Hi, sorry for the inconvenience. Pls accept our apologies.Could you pls give us another chance to correct it?
Regarding the shipping status,all of your order information will be download by the time you finish your payment, and then our mate will print the order information out in order to ship these goods to ,it will mark as shipped when we create a label, when our shipping mate arrange the shipment, they found there is no stock.That's why it's shipped but we didn't send it out. So sorry for the confusion.Also, we will improve the inventory in avoid same problem.
For your case,we have issued you full refund,have you received it ?
Also you could enter coupon code “SHOPHEX” on Checkout Page to receive $3 off when your order over $30 in the next transaction.This is a small discount that we want to make you happy.
We are a growing seller,there are still many places need to be improved, we will do better in future.
Anyway,sorry again for the inconvenience.

Vastaus yritykseltä HexAutoParts

20.6.2022

Sorry to hear that.But we double checked we never receive your emails before so we didn't know your starter is defective.As a seller,it is certain that we respect our warranty.We have contacted you and waitng for your reply.Pls don't worry,we will always be with you till your problem solved.

Vastaus yritykseltä HexAutoParts

6.6.2022

Sorry for the unhappy shopping experience.Pls accept our apologies.Could you pls give us another chance to correct it?
When to chose the correct wheel spacers,the model of vehicle is just for reference, thickness,centerbore,bolt pattern and thread/nuts are also important specifications. Have you check the above specifications before you ordered? From the previous message,we know you need 1 inch spacers but they are out of stock now,so we couldn't arrange a exchange for you. Have you returned them to us ? If so,could you pls tell us your return tracking number ?Then we will check with our warehouse and issue you the refund in time.Any further problem,you could contact us via website message.
Don't worry we will always be with you till your problem was solved.

Vastaus yritykseltä HexAutoParts

6.6.2022

We mean no offense, but square pay remind us your payments are still at high-risk. At this moment we couldn't confirm you have authorized this purchase and if the cardholders belong to you.Because of the high risk, so we contacted you via emails many times to confirm you have authorized this purchase before shipment.
Since you didn't reply us in time so there is delay in shipment.Anyway your package was delivered.Hope you could understand.
Best regards.

Vastaus yritykseltä HexAutoParts

6.6.2022

We feel so sorry for the unhappy shopping experience. Pls accept our apologies.We received your payment on April 16, 2022, as we do not work on weekend, there may be a little delay for your shippment. When we were back to work, then shipped your item out via UPS 1Z975F45YW09091530 on April 18. We notice your item due to operating conditions, your package may be delayed on April 21 but finally it was Delivered On Saturday, April 23 at 12:09 P.M. at Mailbox.
As a seller,we also hope you could receive your item soon.Hope you could understand.
For your review"no good wrong part",Could you please tell us more details about your problem ?
May I know the Year, make, model, engine of your vehicle and the OEM number of your original one? Then we can help you check the Compatibility. Any further problem,you could contact us via website message.
Don't worry we will always be with you till your problem was solved.