Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The helmets are gorgeous and high quality, no doubt. Fit and finish is fantastic, especially for a handmade product. I feel like that’s mostly obvious though. It’s apparent there’s a lot of time and... Näytä lisää

Saanut 1/5 tähteä

Like others fell foul of overseas / automated customer service support. In the end 10 days after placing the order gave up and requested a refund. Clearly their storefront doesn’t link to stock cont... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My new helmet is beautiful and comfortable! Also, I had to change my order on the fly. The Hedon team quickly adjusted my order and issued a refund.

Saanut 5/5 tähteä

I recently purchased an open face helmet from Hedon at The Bike Shed Show London, and would like to report that the whole process was excellent. The 2 gentleman that looked after me were extremely p... Näytä lisää

Yrityksen tiedot

  1. Moottoripyörän varaosat ja tarvikkeet

Tietoja yrityksestä Hedon

Yrityksen kirjoittama

Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.

Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.

Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

558 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 53 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(558)

175 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Best helmet on the market

Best helmet on the market - this is my 2nd and either one exceeded my expectations. Pity though that we have to pay the extra taxes on the continent.

28. heinäkuuta 2025
Saanut 5/5 tähteä

Really happy with my custom Hedon…

Really happy with my custom Hedon helmet. Communication throughout the process was clear and helpful. The design is clean, stylish, and well-made. You can tell a lot of care goes into the craftsmanship. It looks great and fits perfectly. Definitely worth it if you want something unique and high quality.

4. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great helmet and great service

Great helmet and great service. Was dubious about spending this sort of money on a helmet but I must say it’s worth it. I’ve owned all brands of helmets including Shoei and Arai and I must say this is hands down better.
I was worried about noise (Heroine Racer 2) but I needn’t have worried, by far the quietest helmet I’ve worn. Also, it’s a pleasure to wear, light, comfortable and in addition, it looks great.
I would highly recommend, if you’re considering one, stop and buy!!

23. heinäkuuta 2025
Saanut 2/5 tähteä

Communications are poor.

Communication is the foundation of good business. I have a few products and have been trying to enquire about a bespoke helmet but unfortunately my enquiries have gone unanswered.

Such a shame. Product is fantastic. Customer service well below par.

1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Hedon-logo

Vastaus yritykseltä Hedon

Dear DV,

Thank you for your feedback and for being a loyal Hedon customer.

We're genuinely sorry to hear about your experience trying to enquire about a bespoke helmet. Unfortunately, we’re only able to see initials on this review and do not have a full name to trace your communication. Based on the date you mentioned, it’s possible that your reply went to an old or previously closed ticket, which may not have reached our Customer Services team.

We aim to respond to all enquiries within 24 hours, often on the same day. To ensure we can assist you promptly, please send a fresh email to aftersales@hedon.com and our team will be happy to help you with your bespoke helmet enquiry.

Warm regards,
Hedon Customer Services

Saanut 1/5 tähteä

I am still awaiting a returns address…

I am still awaiting a returns address for my order. This company openly breaches distance selling law and cannot be trusted.

Please honour your legal requirements and supply the details required for my return.

29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Hedon-logo

Vastaus yritykseltä Hedon

Dear Brian,

Thank you for sharing your feedback, though we’re sorry to hear you’re disappointed.

Your order was placed during our clearly advertised Sample Sale, which offers exclusive discounts on limited pieces that are marked non-refundable. This condition was stated both on the product page and in our return policy at the time of purchase.

We would like to clarify that your helmet was not faulty or misdescribed — it was exactly as shown and described, and sold in perfect working condition. As such, it does not fall under the scope of the UK Consumer Rights Act for mandatory refunds.

Despite this, we proactively offered you an exchange or a voucher out of goodwill, options that go beyond our stated policy, in an effort to resolve this to your satisfaction.

We value our customers greatly and always aim to provide transparent service. We're still happy to assist with an exchange or credit note should you wish to reconsider.

Kind regards,
Team Hedon

Saanut 5/5 tähteä

I received my Heroine Racer today and…

I received my Heroine Racer today and it’s a work of art. I took it out on the highway and couldn’t believe the comfort and lack of wind noise.

I was between sizes and Anne gave me helpful guidance and advised me to size up as the helmets tend to fit a little bit small. Communication was very timely throughout.

I’ve had Schuberth and Arai helmets before and they were very good but my new Hedon is easily the best helmet I’ve ever owned. Bonus: it makes you look cool in a retro way, not like a bubblehead/Gazoo.

22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

I received the helmet on Friday 11th

I received the helmet on Friday 11th. When I took out of the box the Hedon branding badge was missing from the front of the helmet.
I emailed a lovely lady Anne first thing Monday with a picture. She was very apologetic and emails went back and forth all week, but with no action or resolution. I have offerded to stick it on myself if they send a badge!! It is now 10 days since I received my helmet and I am still unable to use it. Very very poor.

10. heinäkuuta 2025
Hedon-logo

Vastaus yritykseltä Hedon

Hi Matthew,

Thanks for your review. We just wanted to let you know that your replacement badges have already been shipped and show as delivered via DHL on 29th July 2025.

Please check your email for the tracking details and further updates from our team. If you still need assistance, feel free to reach out, we're happy to help.

Warm regards,
Team Hedon

Saanut 5/5 tähteä

Great Company

Great Company. Products are fantastic, you cant really see it online, but when your helmet is in your hands you will appreciate the craftsmanship. It is perfect.
Customer service is fantastic also, goes hand in hand with products. Real people reading your mails and answering fast and with precise information you asked for, which is rare these days. 10/10 experience

18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A1 Service

The helmet is beautifully made and is a real head turner but what's better than that is the service I received when corresponding with the customer service team, they went out of their way to get the helmet to me before I had to leave the country.
Thank you to everyone involved

11. heinäkuuta 2025
Oma-aloitteinen arvostelu

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin