The helmets are gorgeous and high quality, no doubt. Fit and finish is fantastic, especially for a handmade product. I feel like that’s mostly obvious though. It’s apparent there’s a lot of time and... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Like others fell foul of overseas / automated customer service support. In the end 10 days after placing the order gave up and requested a refund. Clearly their storefront doesn’t link to stock cont... Näytä lisää
Yritys on vastannut
My new helmet is beautiful and comfortable! Also, I had to change my order on the fly. The Hedon team quickly adjusted my order and issued a refund.
I recently purchased an open face helmet from Hedon at The Bike Shed Show London, and would like to report that the whole process was excellent. The 2 gentleman that looked after me were extremely p... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Hedon
Yrityksen kirjoittama
Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.
Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.
Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal
Yhteystiedot
Yhdistynyt kuningaskunta
- 01895443074
- aftersales@hedon.com
- hedon.com
4,5
Erinomainen
558 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 53 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Experience !!!
Superb after-sales service, attentive and very efficient in responding to my request.
24. syyskuuta 2025
All Good and Perfect
8. syyskuuta 2025
Super expérience 👌🥰
4. syyskuuta 2025
Incredible quality and great customer service
Incredible quality and attention to detail, well worth the money. The size guide is accurate too. Plus the helpful and prompt customer service made all the difference. Received complimentary ratchets for my spare visor in my recent order. Great experience!
5. syyskuuta 2025
Hedon Hedonist Helmet after 3 weeks.
This is one of the best companies I ever bought from. The Hedonism helmet was custom painted and is the lightest most comfortable helmet i have owned. I own a modular Shoei and gave it to a friend. Too heavy and hot!
Con- The paint is very sensitive to scratching. My helmet tapped on the ground (The shell did not get damaged with the light fall.) The paint chipped. I was surprised. My bad! Do not use the goggle strap to move the helmet. It is a snap and not a rivet! Maybe sew it in to the helmet or rivet in to the helmet it will not support the weight of the helmet.
Pro- I contacted Anne with photos to make sure the helmet was ok. She replied and told me the marks were purely cosmetic and the helmet survived just fine. She would get me instructions and pantone codes to match the touchup paint.
Con- Only use "D" Rings on the chin strap. No option for ratchet like on Shoei. Kind of a pain. A live with thing that the helmet is so awesome.
Semi-Con- I'm in USA. Hedon is in England. The time difference usually only allows for one email reply per day so communication can be spotty, but they do reply!. No phone number for customer service I can find.
Also- The liner is permanent. You cannot easily add a Cardo communication system to it and Hedon works with Sena. Just be aware. You can add the cardo, but it would require messing with the liner. I dont want to talk to anyone while I rise anyways, but music would be nice.
All that being said! I bought a full faced helmet for Chicago winters without hesitation. Will continue to buy from them. Best helmet out there.
8. syyskuuta 2025
HEDON Headstrong! The best bycicle-helmet.
I've been searching for a bicycle helmet that suits my taste for a long time. For me, the HEDON Headstrong is the best bicycle helmet. The helmet impresses with its timeless design and outstanding quality. Clever features like the magnetic Fidlock buckle and high-quality materials reinforce the impression that I'm wearing the most beautiful and safe helmet. In my opinion, the helmet is worth every cent.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
I loved the helmet
I loved the helmet, fits perfect… and it’s beautiful.
I’m very happy with the purchase
4. syyskuuta 2025
Helme von Hedon sind schon etwas…
Helme von Hedon sind schon etwas besonderes. Aber sobald es Probleme gibt (Farbe, Lieferung, Extrakosten) macht sich Hedon rar, entschuldigt sich tausendmal und anstatt dem Kunden entgegenzukommen, dreht man den Spieß um oder bietet einen Rabatt...aber erst auf eine erneute Bestellung. 4Sterne für den Helm (zu überteuert) und max. 2 Sterne für Kundenfreundlichkeit. Tip: vorort bei einem Dealer Helm testen und kaufen!
28. elokuuta 2025
excellent!!!!!
28. elokuuta 2025
I needed to replace my Heroine Racer 1…
I needed to replace my Heroine Racer 1 that I purchased in 2018. Initially I thought I would try something different and bought from a competitor - cheaper and I felt a decent lid. However I realised my error which turned into an expensive one as I have now bought a new signature black heroine racer 2. The comparison with more mainstream helmets is stark - the comfort and field of view is exceptional and in every detail you see where the extra couple of hundred £ has gone. They are expensive but in my view are worth the money for many years of use. The racer 2 is quieter vs the 1, lighter and the new visor functionality an excellent upgrade. Also to note they come up bigger (i have a 59cm head and was an xl but am a large in the racer 2). Great service from Anne after a hiccup with delivery.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Fantastic helmet design
Fantastic helmet design. Super fast delivery. Great customer service. Recommended
14. elokuuta 2025
Oma-aloitteinen arvostelu
Parfait MALLE !!
Que dire, si ce n'est répéter la qualité du produit, du choix des matériaux, de la peinture pour cette série limitée MALLE, toujours et encore sont au rendez-vous. Se sera mon second casque en 3 ans, et je trouve sincèrement que vous faites toujours de mieux en mieux.....
28. heinäkuuta 2025
anne was great!
28. heinäkuuta 2025
Disappointed of Hampshire
Hi,
I thought that I would buy one of your helmets to see what they were like.
The first helmet I ordered turned out to be unavailable in the size you had advertised. After some correspondence I changed the order, with your agreement to a helmet in XXL. When the helmet arrived, you described it as XL, XXL. Odd.
When I looked at it, it looks like a small.
Anyway, it seems the time has run out and you have managed to unload what I presume is a surplus size on a customer who wanted one of your helmets.
I am considering my options.
Alan Marshall
22. heinäkuuta 2025
Vastaus yritykseltä Hedon
Dear Alan,
Thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed, especially as we were in ongoing contact to try and make sure you received a helmet you would be happy with.
From our records, your original order was for a Hedonist Zinc in XL, which unfortunately was out of stock in that size. We explained that the largest size we offer in this model is XXL and also suggested other options. You initially considered the Made-To-Order version but later requested to switch to a different model, the Heroine x Bike Shed in XXL — which by then had sold out. We then provided you with the list of remaining XXL helmets in our Last Chance Sale, and you selected the Hedonist Signature Black XXL.
We updated your order accordingly and shipped it on 23rd July at no extra cost as a goodwill gesture. Upon receipt, you kindly acknowledged that our customer service was “fine” but said the helmet felt too small and that you would give it to your grandson. We immediately followed up asking where the fit felt tight and requesting your head measurement so we could recommend a better option or arrange a return/exchange within the 14-day return period.
On 28th July and again later, we sent reminders, and your last reply advised you were still “trying to find a tape measure” and hadn’t yet tried the helmet on. Unfortunately, we didn’t hear back after that, and the return period has since passed.
That said, even though we are now well beyond the return window, we would still be happy to make an exception on this occasion and arrange an exchange out of goodwill. If you’d like to take us up on this offer, please reply to our Customer Services email so we can help you find the right fit.
Kind regards,
The Hedon Team
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