Hedon Arvostelua 

Great service no problems ordered the item and was here in no time

I got a helmet from Hedon, really great craftsmanship and high-quality materials. However the size was too small so I returned the helmet. However, DHL lost it in the post. About 3 months later it arrived back at my gate and I contacted Anne to see if they'd still accept the return, and she said yes. They didn't have to as I'd exceeded the return time period. They even issued me a shipping label free of charge and I got my full refund within 2 weeks. Absolutely great company with a really good customer service. I'll be buying from them again for sure. 5/5 for their help and patience.

FYI (if you remove the sticker from the visor, it may reduce your refund amount)

Bought a custom helmet and 2 visors costing over £1,200.
The helmet is great quality no dispute but after trying several my custom does not fit properly.
I have not requested a refund but instead asked how they can help to do something to get a better fit.
But no they didn’t wish to help but instead offered me 20% dis on another helmet!!
I have been now e mailing them several times and they have not bothered to respond to me know.
Nice product but customer service is shameful so my advice is be very cautious.

Effortless style, flawless comfort. This Hedon helmet isn’t just gear—it’s a statement. Classic lines, perfect fit, and an aesthetic that’s makes every ride cinematic. Ride in it once and you’ll never settle for anything less.

On my third Hedon now and each one has been exercise in craftsmanship.
Quiet, comfortable and extremely well made, there’s something truly special about them.

Excellent helmet. Quality materials and fabulous design. Thanks for delivering the product so quickly.

Very good quality and light weight. a delight to wear.

All products are well made, good quality pieces, very satisfied with the purchase.

The Hedon range is very good. I was able to order my made-to-measure helmet with ease by following the guide. It was very well packaged and arrived within the time stated. Great fit and great looks. Built without compromise. You know that your head is safe, when you wear Hedon.

the best helmet of the entire planet period.

Best helmet I have ever had . You get what you pay for . Light , comfortable , outstanding noise cancellation but still hear traffic etc , what you need to hear . Very happy customer .

Beautiful helmet, great design and very comfortable to wear. Couldn’t be happier.

Thanks Hedon!

Quality product and impossibly fast shipping ( to California from UK)

I've owned a lot of helmets over the years, and I have never worn something as plush and secure as the Hedon Heroine. Expensive? Absolutely. Worth it? For the comfort alone- yes. I will say that it's not your long-distance / track day bonnet.

You wear it as a statement.

Perfect helmet.
Zero complaints.
Y’all absolutely delivered 🤝🏽

Personal service is really important to me, too many companies are missing huge opportunities by not engaging with their customers. Competition is terse everywhere, providing an engaged experience for your customers is pivotal to success in the modern market place. Hedon were engaged, interested and with me 100% of the way through my customer journey- top marks and thoroughly recommended for that extra special helmet or actually just one of their off the shelf beauties.

High quality and absolutely beautiful. Great customer service!!!!!

Customer service was superb. Tactfully suggested I might want to vary my visor to match the helmet and I welcomed the advice and made a better informed decision as a result. Delivery quicker than predicted and the helmet itself is a work of art. Beautifully wrapped and of very high quality. I’ve been riding for 10 years and had various helmets but this is in a class of its own. Worth every penny.

I am being charged EUR 48.97 in import tax and handling fees. This is in addition to the EUR 25.55 (19%) German VAT you already charged for a domestic sale. Apparently the documentation was incomplete.

This means I am charged a 19% tax (domestic VAT and import tax) twice, plus handling fees. Since you already charged German VAT for a domestic sale, I request that you reimburse the additional import tax and handling fees in a total amount of EUR 48.97 as per the below document from DHL to my credit card promptly, but no later than by 20 June 2025.

I hope that this can be settled swiftly as described above. A total charge of about 47% on an item of EUR 160 (with a 19% tax levied twice) is absolutely unacceptable. Should this be the outcome, I will certainly feel compelled to warn other German customers about this and also refrain from purchasing another helmet from you this autumn.

In case of any questions you can reach me on my mobile: +491707926644.

Best regards,

Dr. Andreas Löhdefink

Always a pleasure dealing with Hedon. You get what you pay for, the product and service are sublime.