The helmets are gorgeous and high quality, no doubt. Fit and finish is fantastic, especially for a handmade product. I feel like that’s mostly obvious though. It’s apparent there’s a lot of time and... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Like others fell foul of overseas / automated customer service support. In the end 10 days after placing the order gave up and requested a refund. Clearly their storefront doesn’t link to stock cont... Näytä lisää
Yritys on vastannut
My new helmet is beautiful and comfortable! Also, I had to change my order on the fly. The Hedon team quickly adjusted my order and issued a refund.
I recently purchased an open face helmet from Hedon at The Bike Shed Show London, and would like to report that the whole process was excellent. The 2 gentleman that looked after me were extremely p... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Hedon
Yrityksen kirjoittama
Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.
Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.
Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal
Yhteystiedot
Yhdistynyt kuningaskunta
- 01895443074
- aftersales@hedon.com
- hedon.com
4,5
Erinomainen
558 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 53 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great open face helmet.
Excellent communications from customer service. Great product at a great price. I'll be buying an Epicurist in the New Year.
5. marraskuuta 2025
Very nice 👍
The color, design, and quality of this helmet are all excellent. I'm Japanese and my head size is 56cm, so the medium size fit me perfectly. I originally ordered the medium gloves, but since they hadn't shipped yet, I had them changed to large. The medium size actually fits me perfectly, but there was a comfortable amount of room, so I'm glad I went with the large. The quality and design are unmatched and truly wonderful. Thank you very much.
27. lokakuuta 2025
Great products and great customer…
Great products and great customer service team thank you Gina
27. lokakuuta 2025
DO NOT BUY THE HELMET, Return policy is very bad for online…
Return policy is very bad for online order, they charge 50% service charge on custom order return. Most of their products are custom order and beware of their sizing, their sizing is not a true size compare with US sizing. Make sure you read their policy first before decide to order!
Updated on Nov 10, 2025
Your return policy on made-to-order helmet is ridiculously overcharging.
I bought your MTO helmet total cost of $702.60, if i return this helmet i only get back $210.02 (50% return fee: $351.30 - Shipping cost: $141.28)
This is really bad policy. All the customers want to order Hedon helmet must be aware of the return and exchange policy, specially made to order helmet, ALSO do not trust their sizing.
I recommend DO NOT ORDER the helmet from this company, I would rated 0 star.
BAD RETURN/EXCHANGE POLICY, BAD SIZING AND FITTING.
20. lokakuuta 2025
Vastaus yritykseltä Hedon
Hi Hien,
We’re sorry the fit wasn’t right and that our policy felt disappointing. To clarify for anyone reading: your helmet was a Made-To-Order item purchased without Size Insurance. For MTO/custom pieces, we hand-build to order, and without the insurance these are eligible for a 50% refund of the helmet price, as stated in our policy.
Even so, we offered a one-time exception to exchange your helmet if you preferred a different size. You would only need to add the £50 Size Insurance so we could process the swap smoothly. We also shared that fit can vary by brand and head shape, and new cheek pads can feel snug at first and soften with wear.
If you decide you’d like help with sizing or an exchange after all, we’re happy to assist. Our team can review measurements, advise on head shape, and suggest cheek pad options to improve comfort. For sizing guidance, you can check our chart here: https://hedon.com/pages/helmet-size-chart
For returns or exchanges, please use our form: https://hedon.com/pages/return-form
We appreciate the feedback and are always working to make our policies and sizing guidance clearer.
— Hedon Customer Services
Hedon
Truly amazed: I knew it would be characterized by attention to detail and finishing, high quality of materials, but I didn’t imagine it would be so comfortable (the feature I preferred) and insulating from sound at high speed!
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Great products and service!
13. lokakuuta 2025
A truly awesome helmet OUTSTANDING!!!!
A truly awesome helmet. The quality is outstanding and the look is phenomenal. Truly the best helmet I've ever had. Hedon's service is top-notch, and you can tell how much love went into making the helmet. A truly fantastic one-of-a-kind piece, a perfect match for my 40-year-old Guzzi cafe racer.
8. lokakuuta 2025
Good quality
I was very impressed with the quality of the helmet and the packaging.
I like it so much that I wish they would open official stores in Japan too.
6. lokakuuta 2025
top-notch
I met the guys and girls at Wheels and Waves...very friendly, the helmets are top-notch in terms of workmanship, and the design is very cool. I've been on the road for a long time and have tried out many different brands, and HEDON is top-notch for me. Thanks for my awesome helmet!
Rudy/ Germany
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Dreadful communication
Dreadful communication, misleading purchase process and no concept of who is a returning customer. Telling me I received emails that I didn’t. Poor.
30. syyskuuta 2025
Hedon Hedonist
Great customer service, care and very professional. Product is just awesome.
29. syyskuuta 2025
Premium Product // Superior Customer Service
The team at Hedon was amazing at communicating with me as well as understanding my needs.
They worked with me to find a solution that fit myself and their business.
Can’t wait for purchase my 3rd helmet from them in the future!
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Great Products Great Service
I’m a return customer to Hendon and as usual, their products are exceptional, delivery is quick and the whole sales experience is 100%
2. lokakuuta 2025
Do it!!
I ordered a custom Hedonist helmet for my husband and couldn’t be happier with the beautiful helmet and the great care the fine people at Hedon provided. They were very detail focused, informative and responsive every step of the way. The gorgeous helmet and accessories were delivered as promised, and everything about their products and service completely live up to the luxury brand. I, too, have a Hedon helmet and won’t buy any other—they’re so comfortable and beautifully made. Worth every penny!
22. elokuuta 2025
Oma-aloitteinen arvostelu
This Hedon helmet is first class
This Hedon helmet is first class. Great padding, beautifully painted, light, quiet with good brass fittings.
12. lokakuuta 2025
Oma-aloitteinen arvostelu
Hedon Customer Service is Top Notch
Hedon have been an absolute delight to deal with, they have gone above and beyond to ensure all of my questions and concerns were fully addressed in a comprehensive, professional and polite manner. I can not recommend them highly enough, and would have no hesitation buying from them again.
2. lokakuuta 2025
Oma-aloitteinen arvostelu
It’s not just ‘off the shelf’
Honestly, I have yet to have had the time/opportunity to evaluate fully my recently purchased Hedon Hedonist open face helmet, however in terms of the customer service I have been afforded in making my choice etc. pre-purchasing, nothing was too much trouble for them and to ultimately ensure that I ride away happy..
Unforgettable!
24. syyskuuta 2025
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