My first appointment was cancelled 10 minutes after the start time, which did not leave a good impression. However the second appointment, with a different physio went very well. She was very thorough... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I found initial access complicated, although I have used the system before. I mailed to ask how, but no reply. I ended up phoning my healthcare company - much better to speak with someone. The practi... Näytä lisää
Overall, I’ve had a really positive experience with HBSUK. The whole process has been straightforward and well organised, and I’ve been impressed with how quickly things have been arranged. The serv... Näytä lisää
Yritys on vastannut
Such an amazing experience. The physio I spoke to was very knowledgeable and after a few minutes chatting to she, she was able to understand what my problem was and recommended exercises to remedy... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Yrityksen kirjoittama
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Yhteystiedot
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Yhdistynyt kuningaskunta
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Hyvä
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä HBSUK
Thank you for your positive feedback. Great to hear you found our team friendly and your appointment punctual.
All on time and as promised.
28. elokuuta 2026
Vastaus yritykseltä HBSUK
We're glad to hear everything was on time and as promised! We truly appreciate your positive feedback.
Vastaus yritykseltä HBSUK
Thank you for your positive review! We're pleased to hear that you found our service to be very good and professional. We truly appreciate your feedback.
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad you found our team professional, empathetic, and speedy. Thank you.
I wasn't aware I had to log on ahead of…
I wasn't aware I had to log on ahead of the call. It rang a few times before I answered and then was dead. I rang straight back but was told I needed to make a new appointment.
Not impressed
3. syyskuuta 2026
Vastaus yritykseltä HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Good knowledge and pratical help from…
Good knowledge and pratical help from the physio
1. syyskuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your positive feedback! We are glad that our clinician was knowledgeable and provided practical help.
I was not impressed how the support…
I was not impressed how the support responded to some of my queries. They sounded like threating than giving plain information
25. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate you sharing your experience. We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
I was sent to the wrong consultant so…
I was sent to the wrong consultant so wasted 1/2 day off work. I have now seen the correct consultant
7. syyskuuta 2026
Vastaus yritykseltä HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Good service clear advice reassuring
26. elokuuta 2026
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad you found our service good, the advice clear, and the overall experience reassuring. Thank you for sharing!
Vastaus yritykseltä HBSUK
We're glad we could provide a much better experience for you. Thank you for your positive feedback!
Service very good
9. syyskuuta 2026
Vastaus yritykseltä HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Obtaining treatment hand pain
The booking process was fairly straight forward and directed me to a specialist.
17. elokuuta 2026
Vastaus yritykseltä HBSUK
We're glad our booking process was straightforward and connected you with one of our clinicians. We appreciate your feedback.
My experience was great
My experience was great, very easy to use and efficient information provided. My appointment was on time and the physio was knowledgeable and clear with his explanations. Thank you
25. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear your experience was great and that the information provided was efficient. We're glad your appointment was on time and that our clinician was knowledgeable and clear with their explanations.
Physio didn't show and pre-appoint surveys are complex
I have access to the service via AXA Healthcare. I booked a virtual physio video call which was due to be pretty soon after I raised the request. The pre-appointment questions were frustrating as the forms were very long and had limited availability for me to be flexible in my answers which means I had to give inaccurate information where the option for my issue was not available. I also had to give the same information twice in two separate forms with no ability to ask to copy info across or any clarity about what the first form was for vs second form which might have limited duplication. On the day of the appointment the physio did not show up, the online waiting room gave no indication this was the case and I ended up having to raise a ticket. After doing this I saw that I had an email notification saying my appointment was cancelled (sent 25minutes after the appointment was due to start). I am now not able to get an appointment for two more weeks, partly due to poor availability from the physios and my own personal schedule. This will be three weeks after I first contacted the service which is not ideal. I also found that because I wanted to read the expanded profiles for the physios before booking them that the system refreshed and then the physio that best matched my needs from the three listed had disappeared so then I had to book with a physio less aligned to my issue. So hopefully the next physio turns up and gives good advice - right now I'm not feeling very hopeful or positive about the service.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBSUK
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our virtual service. We’re sorry you don’t feel using the HBS platform helped you. We are committed to providing timely and effective care, and we regret that we fell short in your case.
Your feedback is invaluable as we strive to enhance our service for all users. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
Vastaus yritykseltä HBSUK
We appreciate your feedback and are glad you found our service excellent, friendly, and very helpful. Thank you for sharing your positive experience.
The Dr was late (with no update)
The Dr was late (with no update), and there was no video call, just a telephone - which makes it hard to see the problem
1. syyskuuta 2026
Vastaus yritykseltä HBSUK
Thank you for your feedback regarding your online consultation. We acknowledge your concerns. If there is anything else we can help you with, please contact us on 0115 857 3842.
Vastaus yritykseltä HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
My experience with HBS through AXA has…
My experience with HBS through AXA has been positive so far. The online assessment was convenient, and the physiotherapist listened carefully and provided clear, practical exercises tailored to my needs. It is still early, but I now have a structured plan and have been pleased with the service.
4. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear about your positive experience with us through AXA! It's great that our online assessment was convenient and that our clinician provided clear, tailored exercises. We're pleased you have a structured plan and are happy with our service so far.
Flawless process from initail enquiry…
Flawless process from initail enquiry to my physiotherapists appointment
20. elokuuta 2026
Vastaus yritykseltä HBSUK
We're pleased to hear that your experience, from your initial inquiry to your appointment, was flawless. Thank you for your feedback!
HBSUK unreacable and unresponsive
All me to retrack my previous higher rated review. I have been trying to get my referral letter from HBSUK since the 26th of August. I have been locked out of my online account - with numerous password resets. The contact numbers for HBSUK 0115 857 3846/43 do not even ring. AXA has told me to speak with HBSUK directly, but there is no one to speak to. I have been unable to book treatment and have not been able to go to work.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBSUK
Thank you for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk or contact us on 0115 857 3842 to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
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