Grooniwellness Arvostelua 

It's been 3 weeks since I ordered and it's still not arrived. And your asking for feedback. What else could I honestly say?

I was happy with the quick responses to my many questions.
So far not feeling any improvement in what I bought it far which was healing and recovery from back surgery.

It’s been more than a month since my order was placed (Aug 28) and I still haven’t received the product. I keep getting excuses yet my problem doesn’t get solved.

On your reply about having received it on Oct 6, you gave me the wrong tracking number and the product was received in another city by a different customer. Up to this date you tell me I will receive it in a couple of weeks.

First of all, after already spending a huge amount on the mat, duties wanted another $115. And then, if you want to return the mat, it's another $50CAD in shipping. So, buying from Groonie isn't as pain free as you'd hope.

While the mat is well made, the controller it came with is confusing and the manual doesn't really help. Also, it's bigger than I expected, as the product dimensions were not on their product page. Lastly, we haven't noticed any benefits from using it. I'm still hopeful though, so have decided to keep in after all I went through to get it.

for shits sake your shipping is so extremely slow. its been almost 3 weeks.

It didn't work. It wouldn't move the magnet at all I had to send it back. And I lost money on it!

I had some questions and they were answered almost immediately! I love the different settings ,times and temperatures. I just used P5 along with the infrared feature for 25 minutes and my muscle soreness is gone!

This was the worst way to spend my money. It didn't work at all. When I contacted customer service they just keep going back and forth with NO resolution. Then when I finally asked for a replacement or a refund they said I was outside my window of a return or replacement. DO NOT BUY FROM THEM!!

I bought a PEMF mat from the Grooni Earthing website, and I’m very happy with my purchase. The quality is AMAZING, and it works great, I couldn’t be more satisfied!!!!

Although an anxious wait was had by all within my household for the delivery of the professional PEMP and infra red Matt, the response and understanding shown by Grooni was impeccable, they kept my postal anxiety off the boil!
As for the product I need time to assess.

The sheet is silky and provides me with a sound night's sleep.

Great customer service, they guided me through the entire process and I'm loving my mat

Terrible customer service. Ordered a mat and sheets. Sheets never arrived. They cannot find the order though they charged me. I have shown them the email order receipt and the tracking number of the mat that was delivered. With all of that they could not find my order nor confirm sheets were ever ordered. I am talking with AI or complete incompetence. Order #25597 if anyone from Grooni looks at this.

My experience was great, the mat arrived in 3 days and works wonderful, excellent customer experience

So far it's been a great experience, the mat works wonderful

They charged an international rate with taxes and duties for a Canadian order which clearly state on there web site that outside the US and Canada are international order. This is deceitful and misrepresents what occurs with Canadian orders. Terrible way to do business. The product with discounts was $889, the shipping and duty and taxes $632. Go figure.

It took awhile for the mat to arrive but it arrived undamaged. Used the testing magnet to see if it works and it does. I notice subtle effects like feeling more relaxed or sleepy, and I also use it for pain and recovery, which seems to be doing something but it’s hard to tell because the effects are gradual and subtle and I’ve only been using it for 2 weeks. One of my cats loves curling up next to me on the mat but I don’t know if she likes the heat or the PEMF or both!

Its a real addition to well being. My family all like to take a turn including our two dogs who lie on it each day on the pain release programme for their arthritis
It took a good while to deliver which had me concerned for a while and i would have appreciated a little more customer service to explain this to me but finally did receive it. Expensive but extremely well made and useful.

There was lack of communication, only responding to the initial emails I sent, enquiring about my order.
I understand & fully appreciate when there is a hold up, but please reach out to people & relay that information. We are human and generally accept the unexpected.
I did receive unexpected as the tracking was not working. Very happy with my order and it will be used with my line of business.