Brilliant! Had reservations trusting a 3rd party ticket sales website but after reading a couple of reviews, decided to trust it. GPE were very clear in their emails about the whole process from start... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Everything was very smooth, the ordering process for my F1 tickets in Zandvoort went well, even contact with the support team went quick, and we found a solution for the questions I’ve had, tickets ca... Näytä lisää
Ordering from Canada to attend the last lap at the Dutch Grand Prix was a bit overwhelming. Trying to find good tickets that suited what we were looking for was very difficult as the tickets were ver... Näytä lisää
First time buyer of f1 tickets. It was a bit of a jungle to navigate between official websites and third parties. However, the purchase itself was easy and they updated you when tickets were availa... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
ATTENTION: We have been alerted to clone, scam websites advertising on Social Media to be associated or trading as Grand Prix Events. Using our logos and IP. Please ensure only to order via our domain name: www.grandprixevents.com, please do not post any reviews using our profile if you had no order confirmation from the above domain. Instead recharge any payments made to another company immediately. Grand Prix Events has been the leading Formula One and MotoGP ticket distributor for over a decade. Trusted by F1 teams, sponsors and fans of the sport, trading globally with support on the ground at almost every race. Proud to offer most competitive price combined with excellent customer service. Try us! Unrivalled Service Our knowledgeable team is always on hand to ensure each client receives the the same distinguished level of service that we have become renowned for and that sets us apart from the rest. Expert Advice Our team of F1 specialists can guide you through your ticket and hospitality options to help you choose which event would best suit your needs, along with guaranteeing you get the best value for money package tailored to your budget. Peace of Mind We are part of the Formula One industry, as an official ticket distributor we are making sure your official event documents are with you well in advance so you can rest assured you are in the best hands.
Yhteystiedot
Estune Business Park, Wild Country Lane, BS41 9FH, Bristol, Yhdistynyt kuningaskunta
- +44 (0)208 419 1111
- support@grandprixevents.com
- grandprixevents.com
4,8
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
F1 Portimao
Very well organised - Parking and entrance and exit from the circuit was relatively simple. However we purchased 4 tickets and none of them were seated together. This was very surprising, disappointing and not ideal especially as we had a 15year old in our party.
Disappointed there was no commentary of any kind on the main event apart from a very occasional pit radio transmission. Also the ‘large’ screen provided was very difficult to see unless you had a pair of binoculars.
Nevertheless an enjoyable event and hope they have the race in Portimão in the future.
30. lokakuuta 2020
Portuguese Grand Prix
Great, reliable agency. Arranged collection of tickets efficiently.
30. lokakuuta 2020
Absolutely shocking company paid £800…
Absolutely shocking company paid £800 for Monaco GP tickets due to Covid -19 event was cancelled still have received no money back was told the contract says no refunds fuming not my fault there was a world pandemic have now reported them to CMA on uk government website as all companies must offer a refund If cancelled due to Covid-19 gentlemen I spoke to when I rang them was very unhelpful and couldn’t care less £800 is a lot of money to lose don’t buy your tickets from this company
9. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grand Prix Events
Very disappointed to read this Lisa. This customer had their refund in time and as agreed, not sure where the disconnect is. No business was in a position of refunding money that has not come back to the business from suppliers and our policy has been stress tested with the CMA and event access reseller networks that if we get 1$ back we refund 1$ to the customer. I struggle to understand that a minority of people like this particular customer seems to have been on a different planet in 2020, not realizing that COVID has thrown extraordinary difficulties on all businesses regardless of the industry they operate in. I am however proud that the remaining 3500 customers affected have shown sympathy that Grand Prix Events has kept people employed, answering the phone whilst putting the customer first at all times. Ignore the minority views of the few that have failed to understand that we lived through a pandemic that affected all of us. I am extremely confident that we all will be travelling again and we welcome customers in the near future that trust the over 1000 positive reviews where we excel at our job supplying event tickets to Formula One.
Never again
Despite being listed as an approved seller on the Singapore GP website, I will never book any tickets again through this or an other “approved” company. I appreciate that Covid has caused us all exceptional hardship however if I had booked my tickets through the Singapore event organiser instead, I would have received a full refund. Instead I have lost the best part of £400. Despite attempts to ask for the difference to be credited against a different GP next year, this apparently could not be done and instead I was offered 10% discount on Silverstone tickets which I declined. I appreciate the effort to resolve but did not appreciate the outcome. Lesson learned the hard way.
19. elokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grand Prix Events
Dear Judith, Thank you for your feedback. Your review may air your frustration with the pandemic and its impact on ALL of us be it individuals or businesses. Trustpilot is to rate the business in general and its services provided to the customer. A 1 star review means failure on all accounts which is not only unfair but also not realistic under the circumstances that prevail. We have worked tirelessly with the promoters and business partners worldwide to recover hard cash associated with every single booking and have succeeded finding a policy and solution to mitigate the impact on our customers loss of funds by offering a 100% credit for a future event with us. Claiming that we have not recovered 100% of your funds paid makes me wonder if you have taken into account that businesses have cost associated to process orders, fund operational cost, taking risk inventory and remain committed to this inventory for future events etc. Fact is that we have done everything in our power to return every single Dollar to the customer that we were able to. No insurance company is paying out to good businesses whatever industry they are in, airlines struggle, hotel chains are closing properties, businesses have to survive and we have not profited in any shape or form or withheld funds that have been returned to us by the relevant business partners and suppliers. I appreciate that we all have the right to share poor experiences on platforms like this but it does not change the world we live in or the circumstances under which we had to design our refund policy. 100% credit and recoverable funds returned to customer was the fairest and most customer friendly solution. Take care and we hope to welcome you back one day.
Good company, but know the refund policy before booking
I bought tickets for the 2020 Hungarian Grand Prix which was cancelled due to Covid. The company seem good, the website works well when purchasing tickets and the customer service afterwards was great.
Like many of the reviews below have outlined, just be aware that if the event doesn’t go ahead or you can’t attend you won’t be entitled to a full cash refund (I was offered approx 80%), you will only be offered a full refund as a voucher for a future event. The reason given was that the 80% was all the company could claim back.
Although the company seem good and their staff have been very helpful, I would personally book through an official seller next time instead, just in case an eventually arises where the event doesn’t go ahead as planned.
If you’re happy with their refund policy though, then I would recommend.
6. elokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grand Prix Events
Thank you for your review and feedback Jim. We are an official reseller of all Grand Prix Events worldwide and have direct official contracts and relationships. We are not a secondary market broker. You are right that the promoter of the event may have different refund policies in place and may even had insurance covering for a pandemic. However this does not meant that you would have received 100% of your funds back from those other sources either. Processing fees, currency fluctuations , card fees and charges, all non recoverable for any business. We value every single customer that accepted that 2020 has thrown extraordinary and unique challenges at us. I am personally very proud that the majority of our customers has given us the opportunity to provide the service at a future date when events can run safely again. Grand Prix Events will be here to ensure that those customers will get more value from us that they paid for. Take care and thank you.
My friend and I purchased tickets for…
My friend and I purchased tickets for the 2020 Australian Grand Prix. Unfortunately due to the COVID crisis, the event was cancelled. We were informed that we would be reimbursed but after months of delay we were informed that they would only cover 80%, 20% being the administration fees. These are unprecedented times and we are all going thru unchartered waters. My issue is trivial compared to the problems in our current climate. I just wished there was more communication between myself and the organiser as we had paid at least $1200. I will definitely purchase directly from the Grand Prix official website than with these organisers.
18. heinäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grand Prix Events
Hi John, You were offered 100% credit for a future event and refund of amounts we recover as hard cash in our bank account. I believe that any customer that believes that 100% of hard cash is returned 1 for 1 into our bank accounts is disrespectful and maybe even a little ignorant to how businesses operate, without prejudice, reality paints a very different picture as in funds being lost when transactions take place left, right and centre. And by the way the event organizer in this case the Australian Grand Prix, refunded agents and partners 3 months late. We paid the majority of tickets we bought in from the race promoter by credit card and instantly lost 17% on the transaction on its own. Add various other non recoverable items to the list and you arrive at way below what customers would have received back in real terms. Its frustrating, it is without doubt not a perfect outcome how we all been affected by the pandemic as it has touched every single person and soul on this planet. Whilst I appreciate that you are not happy , only a small minority of clients air their opinion online and sadly ignore the real world discrepancies to their views of what is right and wrong. Nethertheless, thank you for being a customer and admitting above that in the grand scheme of the impact this situation had on all of us that our policy was indeed fair and reasonable.
Very fast refund options
After the Singapore Grand Prix 2020 got officially cancelled they immediately contacted me and my mate to discuss refund options or a credit in order to use for next year's events with no fuss and in very quick time. Will hope to use their services next year when the races are back on.
15. heinäkuuta 2020
Oma-aloitteinen arvostelu
Do not care about their customers
This is the 2nd time and last time I will book with Grand Prix Events.
I am dealing with a senior member who has been so unhelpful and rude in all of his correspondence so far.
We have booked 7 tickets for my mums 60th Birthday to come to Monza as a surprise for her, & are now being told that own only option is 100% credit towards 2021 (and whip some more fees onto of the approx. AUD$4,000 we have already spent!). All 7 of us are based in Australia and it isn't as easy as flying to the other side of the world 1 year later especially with everyone being financially impacted in this pandemic. I now read on trust pilot others are being offered 85% refund which isn't even an option for us & have read one review where they got 100% back as they clearly stated (which is true) that F1 Experiences have refunded in full who are also part of the same company.
15. heinäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grand Prix Events
I beg your pardon Sharni, Nobody has been rude to you and your statement is untrue from the first to last word. The good news is that you are in the minority with your opinion AND more so important to me personally as the founder of the company you admit that we all have been affected financially and that you received back every single penny we received back from the race promoter and our suppliers. Take care and stay safe.
Helpful
My wife and I booked tickets for the French Grand Prix, but managed to change them 2021. Thank you for being so understanding.
4. heinäkuuta 2020
Oma-aloitteinen arvostelu
Wir hatten uns so auf unseren monaco gp…
Wir hatten uns so auf unseren monaco gp gefreut, aber dann kam Corona. Zum Glück hatten wir über GPE gebucht und alles wurde schnellstmöglich und unproblematisch auf 2021 verschoben. Jetzt freuen wir uns um so mehr auf dieses Event. Vielen Dank aus Köln
26. kesäkuuta 2020
Oma-aloitteinen arvostelu
Melbourne GP Refunds
Melbourne GP, They managed 80% cash refund after waiting 3 months. Other ticket providers gave 100% refund within 4 weeks. Don't risk your money with grand prix events or any associated companies
21. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grand Prix Events
Dear Dave
Thank you for your review. I have to admit I am very surprised to read your feedback as I can assure you that no other event access or ticket provider has returned 100% of customer funds to anyone.
This statement is simply not true and if you think about it how would it be possible for any business that isn't the primary event organiser, who may or may not be insured for Force Majeure events such as COVID , to refund in full. Whatever we all believe is right or wrong, our company has offered all clients to retain 100% value and if this did not work then a cash refund of the money we received back in our bank account 1:1, every single dollar was returned to the customer. How can you claim this is a failure on our part?
As one of the UK directors of this company I can assure you that we have tirelessly worked with any 3rd parties involved to recover every single penny back for our customers to be able to move on, just like this reputable business, and enjoy a more positive outlook beyond this crisis. We are all entitled to an opinion of course however stating untrue facts and not taking into account the complex situation we all find ourselves in is not helping anyone.
Take good care of yourself and I hope that you stay safe.
Offering 85% refunds for all tickets…
Offering 85% refunds for all tickets due to administration fees.
The processing of tickets costs the same regardless of the cost of the ticket. So why are people who bought more expensive ticket being punished?
Congratulations, you'll lose a lot of customers due to this horrendous decision.
Continued following reply..
It’s not about slandering the company. It’s that your explanation makes no sense. You say it’s to cover administration costs, yet it doesn’t cost you any more to process a £1000 ticket vs a £10 ticket. Yet your percentage refund means that if you’ve bought a more expensive ticket, you’re paying more for administration costs.
I would understand if you substituted a specific amount, per ticket, to cover admin cost. But your percentage refund policy makes no sense. You’re just looking after yourself. Rest assured that customers will remember and will take more care in using your company in the future.
3. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grand Prix Events
Dear Henry , you have been offered 100% credit which is in line with our terms and conditions AND you have received every single penny back that we as a business were able to recover. I understand that you feel you have been short handed but the reality is that we are fully compliant and have acted fair and proper given the horrific circumstances.
Businesses and consumers will continue to have a hard time aligning and agreeing on how to handle the aftermath of COVID 19. We have all had to face hardship, human and financial losses. If you believe that we are taking advantage of our customers or intend to lose a single customer over this crisis you are short sighted and on the wrong trail. Grand Prix Events is a good company with solid foundations and we will continue to service customers who have shown that the 100% credit solution is in the best interest of both parties. There has been no escalation from your side to us and you have not asked to have your question above answered.
Slandering businesses with online review with statements gives you temporary relief of your anger but does not solve the situation, I would rather have a constructive conversation with you and resolve this offline. Daniel
Issue now resolved
Horrific company , as other obviously non valued customers have stated this company are only offering 85% refund against the cancelled 2020 Monaco GP , or credit for the 2021 where additional fees will need to be paid . I booked this as a surprise for my husband's 50th Birthday and are now set to lose approx £400. Maybe we should all charge this company an equivalent interest on our money which they've been withholding , to note F1 Experiences have refunded in full who are also part of the same company . Very disappointing! Following my review and a conversation with Daniel I can confirm Grand Prix Events have now fully refunded the full amount .
30. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grand Prix Events
Hi Lisa, Thank you for reminding us that we could improve our communication and after speaking with you I am very proud to have come to an agreement with you. We are a genuine business that care for all our loyal customers. Stay healthy and safe and event more exciting see you at the Monaco Grand Prix 2021! DB
Very helpful people working a strange system
The people I dealt with were brilliant but they were as frustrated as I was, that the system can preference but not tell you where your grandstand seats are located before you get there.
25. joulukuuta 2019
Oma-aloitteinen arvostelu
Very good.awesome experience
24. joulukuuta 2019
Oma-aloitteinen arvostelu
Excellent 👍🏿
24. joulukuuta 2019
Oma-aloitteinen arvostelu
f1 around the world
Nothing ever too much trouble top class every time
24. joulukuuta 2019
Oma-aloitteinen arvostelu
excellent service !!!
Excellent from the start getting my tickets for the Abu Dhabi Grand Prix !!!!
24. joulukuuta 2019
Oma-aloitteinen arvostelu
Thanks and hope to see you again in 2020
24. joulukuuta 2019
Oma-aloitteinen arvostelu
Would have no hesitation in booking…
Would have no hesitation in booking with Grand Prix events again - all went well and very well organised. Communication was excellent throughout.
22. joulukuuta 2019
Oma-aloitteinen arvostelu
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