My engineer Mat from MM appliance repairs was lovely. He was efficient and thoroughly professional even though he had been travelling long distances to complete all his calls - mine was his last at 6... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ken the engineer was great. Even gave me cleaning advice! But too much marketing from Go Assist and didn’t like them effectively trying to sell insurance when just wanted repair Also v expensive, m... Näytä lisää
Yritys on vastannut
Avoid massive rip off advertise same or next day repair so paid upfront then got sent someone 4 days later who didn't even look at it properly and said he would send quote back to go asist as would ne... Näytä lisää
Sam a member of the Customer Feedback Team at Go Assist is a great listener and communicator. He did everything he said he was going to do efficiently and provided an acceptable resolution. Perfe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Yhteystiedot
Yhdistynyt kuningaskunta
- go-assist.co.uk
4,3
Erinomainen
28 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Natalie was polite
Natalie was polite, helpful and gave me all the details I required.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
We appreciate you getting in touch. It’s lovely to see Natalie recognised for their help. We’re glad you chose to share this with us.
The Go Assist Team
Anthony O was very quick
Anthony O was very quick, knowledgable and an all round nice chap, i would highly recommend.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hi Darren, thanks for this. Anthony really delivered with how quick and knowledgeable he was, and we're chuffed he's made such an impression! We'll make sure he knows you rated him so highly.
The Go Assist Team
The company have not yet completed the…
The company have not yet completed the repair to my machine but the booking was very satisfactory. Lewis was very polite and well mannered!
27. lokakuuta 2026
Vastaus yritykseltä Go Assist
Thanks Karen. It’s lovely to see Lewis recognised for their help. Your comments matter to us.
The Go Assist Team
Katie is the best!!!!
I had such a clean, simple and polite experience with Katie this morning. She was very informative and quick. Really appreciated her help and support.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
We appreciate your comments, Shamara. It’s good to hear everything was handled promptly. We’re glad you chose to share this with us.
The Go Assist Team
Very helpful and an excellent service
Very helpful and an excellent service. Would definitely recommend.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thank you for sharing this, Graham. It’s good to hear the service was helpful. It’s always helpful to hear from our customers.
The Go Assist Team
easy booking process
27. lokakuuta 2026
Vastaus yritykseltä Go Assist
We appreciate your comments, Peter. We’re glad the process was straightforward. Hearing about your experience means a lot to us.
The Go Assist Team
DO NOT USE!!!
What an absolute scam!!
Called for an urgent repair and was given a next day appointment. I provided them with the part required AND the part number so that it could be fitted with no delay. When the engineer came out, he hadn't been given any of the information and came to make a diagnosis!! This meant it was another 3 days before the repair was completed.
The fee charged by Go Assist is only brokerage and you are charged separately by the company making the repairs.
7. huhtikuuta 2026
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding upfront booking expectations, diagnostic procedures, parts ordering turnaround times, and fee transparency very seriously. We understand your frustration at supplying the specific part requirement during your initial booking in hopes of an immediate fix, only for the attending engineer to perform a physical diagnosis first, resulting in a three-day wait before the repair could be finished.
We acknowledge that there was a difference in expectations regarding how our diagnostic call-out and parts fulfilment operate; our process requires an attending engineer to physically inspect and verify the fault on-site before parts can be authorised and ordered to ensure the correct repair is carried out.
Your feedback regarding pre-visit part logging, communication of our repair process, and third-party fee clarity has been formally logged for internal review to improve the clarity of our booking journey.
Kind regards,
Lucas
Natalie was great
Natalie was great. Very helpful and made process easy.
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thank you, David. It’s lovely to see Natalie recognised for their help. We’re grateful you took the time to leave a review.
The Go Assist Team
I booked a repair
I booked a repair. Supplied make and model number - it turned out that the parts were obsolete. Given that they new make and model and I had specifically stated I wanted all four igniters electrodes replacing they should have been able to reject the job. Instead they sent an engineer (who was very good) to do a diagnostic and ultimately charged me £169 for a call out and a diagnostic. Basically far too much to not actually get my cooker fixed. Don’t use this form. Go straight to the subcontractor - domestic heroes
23. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hello, thank you for your feedback.
We take concerns regarding upfront parts screening, appliance obsolescence checks, and the cost of diagnostic fees seriously. We understand your frustration at providing the make and model in advance, only to have an engineer attend to confirm the parts were obsolete, resulting in a charge without a completed repair.
While we are pleased the attending engineer provided good service, your comments regarding upfront job vetting and parts screening have been formally logged for internal review to help improve our booking processes.
Kind regards,
Lucas
Repair being completed tomorrow 🎉
26. lokakuuta 2026
Vastaus yritykseltä Go Assist
Thank you, Caroline. We’re pleased the repair was sorted. We value the time you took to write this.
The Go Assist Team
Chris was a pleasure to chat to and was…
Chris was a pleasure to chat to and was very helpful in dealing with our oven situation . Cheers for the help Chris 👍🏻
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
We appreciate you getting in touch. We’re pleased Chris was able to help. Hearing about your experience means a lot to us.
The Go Assist Team
Vastaus yritykseltä Go Assist
We appreciate your review. It’s good to hear the service was helpful. We really value you sharing your experience.
The Go Assist Team
I can't fault a single thing.
I can't fault a single thing.
From initial contact to the job being completed.
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for letting us know, Bryan. We’re glad the team could help over the phone. The team will be pleased to read your comments.
The Go Assist Team
First and last time i use this company
Promised a date 28th went to tracking found it booked for 2nd. Phoned to complain and got back to 28th. Shortly after got call it was now 29th. So in the morning I will be asking for a full refund and cancel direct debit. This company does not know what the other hand is doing.
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hello, thank you for your feedback.
We take concerns regarding scheduling changes, tracking discrepancies, and customer inconvenience very seriously. We completely understand your frustration at experiencing multiple date changes between the 28th, 2nd, and 29th after booking your repair.
We agree that appointment dates should remain consistent and clearly communicated without conflicting updates.
We can confirm that our agent, Sam, called you directly this morning and has successfully resolved the issue by securing and confirming your original appointment for the 28th.
Your feedback regarding internal booking coordination has been formally logged for review to help improve our scheduling accuracy.
Kind regards,
Lucas
Very helpful and polite,gave me options…
Very helpful and polite,gave me options to my repair needs
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for letting us know, Sally. We’re pleased the repair was sorted. We’re glad you chose to share this with us.
The Go Assist Team
This company is abysmal.
Hi ,Go assist contacted me after I googled cooker repairs as my oven and grill weren’t igniting . They advertised a 24:48 hr repair service so although I thought the call out fee was high I needed my cooker . It was around £139 which I paid . They then sent me a text to say it would be 8 days before an engineer could look at it . I didn’t want to wait 8 days so I immediately tried to contact them to cancel . There was no way I could speak to them or even leave a message . I rang my bank to try and stop the transaction but it was pending and couldn’t be cancelled . Had to wait the 8 days for engineer to come and then a further few days for the part to come. He came today to mend the cooker , it’s been 2 weeks with no cooker and a family to feed. He’s mended it but it’s still not working efficiently as I have to depress the button for at least 20 seconds before it will light .. it’s cost me over £200 , I could have bought a new one for £300. The worst part is the fact that there is no way to contact them to complain or cancel , it’s almost a scam and I’m disgusted . Gillian Alexander
9. lokakuuta 2026
Vastaus yritykseltä Go Assist
Thank you for sharing your detailed feedback with us.
We take concerns regarding turnaround time expectations, repair quality, and overall repair costs very seriously. We completely understand your frustration at seeing an advertised 24–48-hour turnaround, only to face a wait for an inspection, difficulties reaching our team and a total wait of over two weeks without a working cooker, especially when the repair still leaves you holding the ignition button down for 20 seconds.
We can confirm that a member of our team has called you directly to discuss your experience and has arranged a return visit from our engineer for a further inspection to fully resolve the ignition issue with your appliance.
Your feedback regarding turnaround messaging and post-repair functionality has been formally logged for internal review to help improve our service delivery.
Kind regards,
Avoid by all means, They are canning and Shameless!!
Avoid by all means, they are cunning and shameless!
Unfortunately we have chosen them via Google search and they were rated high but we discovered that they are ruthless and cunning.
We were looking for a main repair of our cooker’s fan extractor . James took all the information about the cooker but he wrote a different a model number which my wife didn’t give.
The next day we phoned for confirmation the appointment & the Go Assist staff,Phoebe, gave us an offer, either one pay off of £159,99 for repair without parts or £109 initial pay plus a warranty policy for £8.99 monthly for 12 months.
We have chosen the second offer hoping they will sort out our problem. They charged us upfront before seeing the cooker .
Their engineer visited us after few days and said that the part will be very difficult to find as it‘s an old hood extractor & he advised us to contact the office for further help.
We have been in contact with the office, spoke to Jake, for more than 2 weeks without getting any where other than they will contact us when the part is available although they knew it is not available..
So today we spoke to them & asked for cancellation and refund but they declined any. Besides from the beginning we explained to them that this is our second home and we needed to go back to our main residence because of various commitments (our medications, taking care of grandchildren) still won’t listen, just want to take our money...
We lost almost £200 without getting any returns.
They are cunning especially for elderly and advise people to avoid them by all means
Up date 27/10/2026
We had a call from them today offering us a £20 refund as a good will for the stress we have been through?
Can any one imagine the ruthlessness of this company? They failed to do the job and canned us £109 and now offering us this ridiculous amount as a good will!
People especially elderly please be aware that they charge you up front and you would not get your money back if they could not do the job!! They have no morals or shames .
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding booking intake accuracy, parts availability, policy cancellations, and customer impact very seriously. We have recorded your frustration at being charged upfront on a monthly plan, only to be told the part for your older extractor hood was difficult to source, leaving you waiting multiple days whilst we find the required part.
We can confirm that a member of our customer feedback team called you directly to offer an alternative resolution to address your concerns, though we understand this offer was declined.
Your feedback regarding model recording, parts sourcing updates, and cancellation policies has been logged for internal review.
Kind regards,
Lucas
Tony at Go Assist was particularly…
Tony at Go Assist was particularly helpful and personable. The booking system seemed easy.
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for writing to us, Andrew. We’re glad the process was straightforward. We’re glad you chose to share this with us.
The Go Assist Team
Very helpful and easy to understand…
Very helpful and easy to understand talked me through everything thanks
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thanks for letting us know, Michael. We’re glad the process was straightforward. We’re grateful you took the time to leave a review.
The Go Assist Team
Small freezer in my Smeg fridge freezer…
Small freezer in my Smeg fridge freezer unit stopped working. Contacted this company and had a local engineer call at my house the next day. It was found that the thermostat was faulty. Engineer ordered the part required and returned a few days later and replaced this part. Now working as it should. Really pleased with the service I received from this company and have no hesitation in recommending them
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Go Assist
Thank you, Robert. We’re pleased the engineer was able to help. The team will be pleased to read your comments.
The Go Assist Team
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