Globe Car & Truck Rentals Arvostelua 

The low star reviews are accurate! Despite the comments I took a chance to rent here.
I rented online a 7-seater from the St-Constant location. Again, having read the poor reviews, I took the liberty to mention in my reservation to kindly ensure the vehicle was ready upon arrival as I was tight for time. The reservation passed and was approved

To help chances further, I did the preregistration of my reservation in the morning.
The reservation passed and was approved

And then, just to be safe, I called the office 1 hour before pick up to see if it would be ready ..... only to be told that they do not have any vehicles of that size available!!!! 1 hour before my pick up and they NEVER even attempted to call me

Horrible service and if I could give a negative star, I would!

I took a car from them a geep wrangler and the car was simple as “broken” a weird word for a rented car but unfortunately that was the situation never take from them a car even for free you’ll never know what’s coming up

1. Employees charge hidden fees.
2. Employees make extra charge by mistake (it is their intention Believe me)
3. Employees never wear facial masks.
4. Do not clean the car inside because they SAID too many reservations so no time to do.
5. Waiting time 1-2hours although you reserved online.
6. No car at the last moment, but not sorry to the customers

Do not expect Ethic/responsibility/education from the employees

Nous avons réservé un véhicule SUV depuis la France sur internet, pour le récupérer à l'agence de Montréal. Nous avions donné un maximum d'informations et téléchargé des documents afin de réduire au minimum le temps de check in sur place. Or à l'agence, nous avons fait la queue, car il n'y avait pas d'agent, et que de plus le système dit robot, était partiellement HS. Un agent par écran intermédiaire a dû nous appeler sur notre mobile sur une durée de 20 mn. Résultat , près de 20 € de surcoût. L'itinéraire étant relativement court, la location s'est effectuée en utilisant le plein déjà fait au coût du loueur (sans s'en quérir car nous leur faisions confiance), sans avoir à faire le plein lors de la restitution du véhicule. Au final, nous avons eu un gros surcoût complètement inattendu, avec un prix au litre quasiment 2 fois celui en station. Impossible de les contacter sur place après réception par email de la facture pour faire réclamation. Le téléphone sonne dans le vide....Le surcoût a été débité sur notre carte de crédit une semaine plus tard alors que nous étions de retour en France. Très mauvaise expérience sur le plan financier avec un sentiment d'arnaque très fort. Pour le reste le véhicule était très récent et a fait le job.

Once we got past the astoundingly bad customer service and hit the road, it was much better. Read on.

I've rented from them before without a problem. The cars are totally fine, in my experience. The customer service isn't fine - read and see. I booked a car online for pickup at 7:00pm last Friday. This was to attend my late father's memorial service the following day, 450 km away. I arrived a bit late at 7:15, and the place was locked up and lights off. I took to my phone to discover that my next option would be 8am the next morning. Since "Plan A" didn't work out, then I turned to "Plan B": we'd be there at 8am sharp the next morning, and hit the road immediately. Arriving at Globe at 8:00am the next morning with kids and luggage in hand, there were two people ahead of us, and very soon came three people behind us. We all waited in the pouring rain and exchanged our misery at the situation, some saying this isn't the first time they've had a bad experience like this. We're all trying to keep ourselves and our luggage dry, without much success. At 8:20, a car pulls up and they scramble past us and open the place up, and start processing people. When I finally get out of the rain and to the counter at 8:45, I tell the staff member that I am annoyed that they're opening 20 minutes late. I am clearly frustrated but I am not yelling or anything. He bites back immediately: "do you want the car?!", and I say "yeah of course, but what's up with showing up 20 minutes late!?" He bites back again: "do you want the car?!". Basically, he's threatening me that he'll withhold the car from me because I am relatively calmly showing my frustration that he is 20 minutes late, while we've been waiting in the rain. And that's not even to mention not being able to get my car the night before. He explains that he wasn't even supposed to be there that day, and they were late because one of his colleagues was in an accident. Not sure if I believe him at all, and why are 4 staff showing up late all in one car at once, anyway? I finally get the car, plus a $20 'inconvenience discount' applied by the manager that overheard the transaction, and he specifically states that this is for the inconvenience relating to the 7:00pm closure the night before. Problem #2: he gives me the keys and sends me out to inspect the car on my own, as he moves on to the next customer. He explains to me that if I see any damage that isn't already on the visual damage report, I need to take a picture with my phone and immediately email it to the email address on the form. So the renter (me) can't just point the pre-existing damage out to the guy you've just been dealing with and have him add it to the damage report. Nope. Instead, you as the client need to take the time to email a photo of the pre-existing damage to an email address, before you leave the parking lot. If you don't do this, then when you return the car, the damage could later be attributed to you, since they otherwise had no record of it before. This is either the way Globe does it, or, the way they were doing it that morning because they were overwhelmed because they had (at that point) about 10 clients waiting outside in the rain. Finally, we hit the road at 9:10am, and I make it to my father's memorial service, pretty stressed out, and with minutes to spare. I went 120km/hr the whole way, because I had no choice. If I'd hit any kind of traffic at all on the 450km trip, I would have been late for the memorial service. Won't rent from them again. This place is run by a bunch of bro's in their 20's that clearly don't get it. Also- Globe - you can't offer a car pickup at 7:00pm on your online booking if the place will be closed shut 5 minutes later. Never again...

Update: 10/22/21: Re: The company's response below. I agree it's not cool for me to mention "bro's in their 20's" but I was really annoyed by the service, and I apologize if I seemed ageist. I am sure there are many times when your guys work hard.

However, I stand behind everything else. You think it's "overdramatic" to be annoyed because I had to stand in the rain with many other people while they were 20 minutes late opening, and I didn't get served until another 25 mintues later? There was plenty of staff, once they arrived and started processing the backlog. As for taking pics of damage and emailing them - in my experience with other places, you have an opportunity to walk around the car with someone and annotate it on a piece of paper. I was instead told that if I see any damage I have to email photos to an email address. There's a difference. You are downloading the reponsibility onto the client and making them do the work. It delayed my already super late departure by another 10 minutes. I am not the only client that was annoyed that morning, beleive me.

Nous vous déconseillons très fortement Globe Car.
En arrivant à l’agence, Abdoulaye m’a averti qu’il n’avait plus la voiture de 7 places que nous avions réservé. Je lui ai donc demandé quelles étaient nos options et les solutions que Globe Car allait pouvoir nous proposer pour que nous puissions tout de même partir en vacances. Il m’a dit qu’il ne pouvait rien faire si nous n’avions pas une assurance personnelle.
Lorsque je me suis plains du manque de service à la clientèle, Abdoulaye m’a dit que l’on se parlerait différemment si nous étions dans la rue et surtout qu’il se fouetait complètement de qualité de son travail.
Il m’a confirmé par la suite que l’on pourrait avoir deux voitures mais qu’il faudrait payer une assurance sur chacune d’entre elles, ce qui a largement augmenté le prix final de la location.
Nous avons donc payé $560 pour les deux voitures au lieu de $380 pour la voiture de 7 places.

The worst customer service! Rented a car online with confirmation. The next day, got a call at 8am from an agent saying that the car will only be available not at the reserved hour but later on. Cancelled my appointment and on my way to pick up the car, called in and was told by a rude customer service person that in fact, the car was not available and they had no clue when it will be there then he hang up on me. Called back and fell on manager and was told that there no car and to go back home. Spent thousands of dollars last year on rental at this place. Never again! They are the rudest most unprofessional business I have ever dealt with. Shameful! Avoid at all cost.

Globe car rental, a very bad, unpleasant and unreliable service, the cars are always misinspected they hand it to you with a sloppy wash half dirty but claims to be sanitized, they will exploit your credit card and your money and if you lump a tire of 60$ or even if you didn’t they make u pay 350$ for it after blocking a 1000$ on your card for 20 days and had already collected insurance fees on top of it. and sometimes they like to forget closing your contract then after 4 days they will freely deduct the amount from your credit card and when u call they tell you that you still have the car and they don’t know where it is!!!!! Whilst you had given it back, and you start asking yourself what’s next you’re gonna say I stole the car!!! and then it takes a week to reimburse the 300$ definitely a fishy and crooked business not to mention bad policies and bad management for 20 years and more and customers fall victims #cars #automotive #locationautoglobe #sales #customerserviceproblems #montreal #crookedcompanies #insurance

-I am appalled by my experience at the Villeray-Little Italy branch while trying to pick up my car in the morning. This was undeniably the worst customer service I have ever come across:
-While our reservation was originally set for 9 am, I received a call informing me to come through at 10, because the car hadn't arrived at the branch yet (and washed).
-After arriving at 10, the sales rep, Amir, "guaranteed" us that the car would arrive at 10:30 at the very latest.
-This proved to be absolute nonsense, since at 11:30, nothing had changed.
-I then justifiably suggested that we receive any sort of discount, which he counter-offered by compassionately paying us a cup of coffee at the McDonald's next door (I can't make this up).
-At 11:45, the car that I had reserved never came, and the sales reps assigned us to another car that was parked in the lot.
-I decided to go along with the transaction, but was unaware that a Visa credit was necessary to pay, thus we couldn't go through with the rental.
-However, my Visa debit that wasn't supposed to work was still charged $300 dollars.
-Amir assisted insisted that we come back with a valid credit card in the next 30 minutes, otherwise he would give the car to another customer, which is an astonishing demand because I had waited for over 2 hours in person for the car to arrive.
-Even though I didn't get the car, since I didn't pay for the car rental, Amir didn't give me any guarantee that I would be able to see my deposit back on my account.
-At least 6 clients were in similar situations as we were, also dealing with very delayed reservations.
-All the while, Amir was very inconsiderate and disparaging with them as well, taking personal calls and belittling the fact that people had made plans, even yelling at a customer who mocked his proposal to cover a coffee expense as some sort of compromise.
-I advise potential customers to avoid this branch at all costs... absolutely laughable

Bad experience not unlike others. Had rented the car for a week's drive out from Toronto to Ottawa

1. Informed on the morning of the day of the pick up that no car was available because the person before me didn't return the car.

2. They scrambled to find me a vehicle that had the ENGINE ERROR LIGHT persistently on. And told us it was perfectly safe to drive it 5 hours on the highway. And that if anything happened, there was complimentary highway assistance.

Gee thanks for the free tow truck in the middle of nowhere! Would I take that chance, no way.

Pros: Cheap, agents that do try hard
Cons: Unreliable availability with last minute cancellations, cars with problems?

Stay away. read other comments. Same thing happened to me. We waited for pickup forever at Airport. Small dent on bumper and they wanted over $2000. I was forced to pay as they sent it to credit bureau. My car insurance company and my credit card company both declined to pay the claim because Globe couldn't provide evidence of damages. I am suing you GLOBE.

Thank you

I have rented from Globe twice prior. This was the third time I rented to go to Quebec city, where the car broke down. The 24 hour towing service told us they could not pick us up given they did not have the license to tow in that area.

When I asked to just talk to a manager, just so I can stop being bounced around from person to person they told me I wasn't allowed to have even his email and that he'd "contact me directly".

LOL so not only were we stuck in the cold -20C for 3 hours off the 20 in a blizzard, we got charged extra instead of a refund because they didn't put in the right sign and they keep differing to other people. I just want a stupid apology and refund for everything at this point.

I will keep additional details off the review, but lets just say we have over 1000$ not refunded to us. I can't even pay rent at this point.

And apparently talking to them privately doesn't do anything so here we are. Please just talk to me directly.

NEVER RENT A CAR WITH THIS COMPANY!! WORST CUSTOMER SERVICE and especially at the Berri Uqam branch. Very rude employees!

Was put on hold for an hour just to add a day to drive it to the USA. You can’t drive the car to the USA unless you call and tell them and pay a daily fee. Sure, except when you call you sit on hold for 20 min waiting before you can talk to someone, then one of their “customer service” agents answers and they didn’t know how to add a day, and put us on hold for an hour, finally they came back like “hi, who are you again?”.... they Didn’t apologize and was rude, wouldn’t give us their name. We emailed several times to address this horrible customer service and didn’t get one response. Crickets... seriously, they just ignored email after email. Completely ignored. Serious terrible customer service. If you read the other negative reviews you’ll see other horrible customer service issues. Not worth whatever cheaper price they may have, it will cost you Way more in the end. if the owner sees this, you need to fire some staff as this will hurt your bottom line as we don’t want to use you again and we rent a lot.

We rented an F150 truck from Globe Rental in Montreal for a few days. Globe recommended taking out the $1000 liability insurance, instead of fully comp. During the rental time, someone left an about 8-inch surface scratch at the back of the vehicle. We got the damage independently priced at $250 by three different reputable auto repair shops. Globe Rental charged us $945.30!!! They have refused to give us a meaningful breakdown of these costs — no doubt to make full use of our $1000 deposit. Do not touch them.

*** Following Globe's reply below: Globe are using "alternative facts"... We, of course, contacted them immediately before leaving a review anywhere and it is only AFTER they rejected all our representations that we started leaving reviews. They haven't even allowed our review on their own site. We offered them quotes from the other reputable suppliers so Globe stating below they are not approved is nonsense — Globe were never handed their names and therefore don't even know who they are. It means Globe doesn't approve of any alternative supplier because it would lay bare their obvious strategy of hiking up prices.

Of course we "still feel something is incorrect" but as I say, we contacted them already many times so pretending on here that we haven't is just a plain lie — as is the laughable offer "that they are happy to resolve matters." The way they "resolve" matters is to reject any objections outright so the only way to resolve it now is publicity and legal actions.

Want to be stranded? Rent from this place.
Having to book my rental car late, realized it was Good Friday. The RELIABLE company's were sold out or closed a week before.
Friend found, great prices.
Well, remember...You get what you pay for.
Nothing = nothing.
Arriving on an International Flight, lugging two large suitcases, it took me 2 hours in the rain to find the kiosk. Their location is not very specific except too say close to several subways. Right.
The entrance is NOT 382, but 384. I must have stopped 100 people and asked 20 stores in College Park. No one knew anything about this company. People could not find on google.
Finally finding it-soaking wet from the rain. -what a fool - looking for their web sites art drawing. Nothing like that!!!
The kiosk is as small or smaller than a convenience store ATM, shoved in the corner at the back with a small sign at the back wall by the escalator in College Park, Toronto, Ontario.
The non emotional, non smiling, rep came on the screen. No car.
No apology, no NOTHING. Asked why I was not called to be told car in accident not available. They do not call international numbers. Ok, you had my e mail - I received no e mail. They did not e mail. Now in panic....no where to go.... I asked who was to pay my probably $200 hotel bill??? No response. Asked for manager, he left at noon. No cars. No attempt to find one.
I had no way of getting to the town east of Toronto that has no public transportation.
Thank goodness the Delta had a room - $185 plus $40 for dinner plus a breakfast then cost then off to Hertz a RELIABLE company to pick up my car rental.
DREADFUL CUSTOMER CARE. NO response to my letter.
Thanks Globe for providing no car, lots of panic, and $200+ added to my trip costs.
This company should not be in business!
DO NOT PATRONIZE THIS BUSINESS

My husband and I rented a Mini Cooper from Globe for a week in June 2018. We thought it would be fun for our road trip to Maine. We did our research and they had a good price so we booked it. On our way home from picking it up, my husband noticed the low tire pressure light was on. So after trekking home in rush hour traffic, he had to trek back to pick up a different Mini since no one had bothered to check that this one was road ready. No issues with the second car and honestly we loved it. However, it’s when we returned the car that we were disappointed. The agent who inspected the car upon return IMMEDIATELY looked at the tire rims for scratches and stated that we damaged the vehicle and now had to make an insurance claim. Let me be clear, a rim was scratched, not bent or broken or missing. Regular wear from driving. But they insisted and made a claim with our insurance for over 571 dollars. It’s also obvious that they make claims and then don’t fix the car because two other rims were scratched, the windshield was chipped and the gas gap was missing. All claimed I am sure but insurance money pocketed. They offer competitive car rates and then claim insurance money to boost profit. The claim was higher than the week’s rental charge. My husband even emailed the credit card insurance company to let them know about their little scam. All this to say that unfortunately we won’t be using them again in the future despite enjoying the car.

Price at rental office turned out to be 25% higher than price given in online booking. The agent did his best to justify this change with explanations about insurance coverage - still he never mentioned the price for the basic coverage, so we ended up paying for coverage that we already have with our own insurance.
When You have booked the car and have arrived at the rental office you are in the net..