i made a few orders within a week or so of each other there was a sale on and the offers were amazing . Since trying there products i would definitely purchase again in the future . Delivery took a bi... Näytä lisää
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Order placed on the 29th of September, still unfulfilled, not even a tracking number… I get the company is very busy, but so is other major brands with even higher volumes of orders and they aren’t le... Näytä lisää
Yritys on vastannut
I recently sent a review regarding taking too long for delivery, no update’s etc and said I would reconsider ordering again but now I have received my order and I’m really happy with products had so m... Näytä lisää
Yritys on vastannut
Poor poor customer service/aftercare! Order not sent and I had to chase. I was told it was due to their promotions and high volume of orders. My order was placed prior to any of their promotions. Wh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
44 Evans Road, L24 9PB, Liverpool, Yhdistynyt kuningaskunta
- info@givemecosmetics.com
- givemecosmetics.com
3,5
Keskitasoinen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Placed an order at the beginning of October
Placed an order at the beginning of October and I'm still waiting. I have queried and it's not even been dispatched. Received email stating they cannot give me a timeline of dispatch as high volumes of orders. Surely they should put a post on website stating when there is a high volume of orders and delivery will take longer. I think in future I will order at my usual online store.
13. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Ange
We’re really sorry that you’re still waiting for your order and understand how frustrating this must be. 💗 We did update our website and delivery information ahead of our sale to advise customers of the exceptionally high order volumes and to allow up to 10 working days for dispatch and delivery.
Unfortunately, the volume of orders has been higher than usual, and both our warehouse and small customer service team are working incredibly hard to get orders out and respond to enquiries as quickly as possible. While we understand it’s disappointing not to have a confirmed dispatch date, we don’t want to give you a timeframe that we can’t guarantee.
We really do appreciate your feedback and are sorry this experience has left you considering shopping elsewhere. Thank you for your patience and for giving Give Me Cosmetics a try. 🩷
Be aware of order wait times.
Order placed 29th Sept not even dispatched.
I am really fed up now, I love these products and have been a long standing customer but they do not make it clear that you will be waiting WEEKS for your order to arrive! People just want transparency so that they know what to expect and can adjust their orders to last. Wait times are forcing me to seek alternative products that I can buy off the shelf. This is the second time I have had to complain now. No point in emailing customer service! They blame recent sales but they always have a sale on! Such a shame as these are amazing products.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi,
We're really sorry that you're still waiting for your order from 29th September, particularly as a long-standing customer who loves our products. We understand how disappointing it is to find yourself chasing your order for a second time, and we appreciate you explaining how these delays are affecting your ability to rely on our products as part of your usual routine.
We hear your concerns about transparency. Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that customers need clear expectations and timely updates so they can plan accordingly.
We're also sorry that contacting Customer Services hasn't left you feeling supported. Our team consists of two people managing an exceptionally high volume of enquiries, but we understand that repeatedly hearing about delays without receiving a meaningful update is frustrating. We appreciate your point that customers need to be able to plan their purchases, especially when they depend on products they use regularly.
It's particularly disappointing to hear that you've had to consider alternatives despite being so happy with our products. Thank you for your continued support over the years and for being honest about where we've fallen short. We're genuinely sorry that we've let you down.
Give Me Cosmetics
No updates, No order!!
Was excited to order as I had read good things, still waiting for my order over a week later. Had no contact since the sale was made so no idea where my order stands but by reading the reviews i have a bit more of a wait ahead of me. I wouldn't waste your time ordering from here.
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Caris
We’re really sorry that your first experience with Give Me Cosmetics has been disappointing. 💗 We completely understand how frustrating it is to be waiting for your order without knowing exactly where things stand.
During our recent sale, we experienced exceptionally high order volumes, and we’re working hard across both our warehouse and customer service team to get orders dispatched and respond to everyone as quickly as possible. We did advertise an extended timeframe of up to 10 working days for dispatch and delivery on our website ahead of the sale, but we appreciate that waiting is still frustrating.
We’re sorry we haven’t met your expectations on this occasion, and we genuinely appreciate you giving us a try. We hope we can still turn this experience around for you once your order arrives. 🩷
#3077774 where's my order???
#3077774
Still waiting over 2 weeks later for this order to be fulfilled. Automated responses to customer service but still no products received. In the past orders used to arrive really quickly, but recently I've had to cancel orders that haven't arrived and wait ages for a refund. Whst is going on with this company? Their products are great, if you can get them, but sadly, not any more it seems!
13. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Julie
We’re really sorry for the wait and understand how frustrating it must have been, especially when you’ve previously received your orders so quickly. 💗 During the recent sale, we’ve experienced exceptionally high order volumes, which has unfortunately caused delays across our warehouse and customer service team.
We can confirm that order #3077774 has now been dispatched, and your tracking details should be available to follow its progress. We’re sorry that our service hasn’t been up to our usual standard on this occasion. Our team is working incredibly hard to get orders out and respond to everyone as quickly as possible.
Thank you for your kind words about our products, and we really hope you enjoy your order once it arrives. 🩷
Disappointed Customer Received a nice reply regarding my…
Received a nice reply regarding my delivery has not arrived I was informed they were having issues with getting deliveries out on time which I understood and assured me I would definitely get my order soon I just needed to give them a few more days , I ordered shampoos and conditioners on the 24th of September paid delivery and it’s now 12 th October and my delivery has still not ARRIVED so I now feel let down and very disappointed with Give Me hair care, so it’s now fingers crossed in hope that my order gets to me soon or at least another reply from them hopefully giving me a delivery date soon
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi,
We're sorry that you're still waiting for your shampoo and conditioner order placed on 24th September. We appreciate that you were understanding when we explained the delays and asked you to allow a few more days, so we completely understand why you're now feeling let down that your order still hasn't arrived.
Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't make the continued wait any less disappointing, particularly when you've paid for delivery and were expecting a clearer indication of when your order would arrive.
Our Customer Services team consists of two people managing an exceptionally high volume of enquiries. We're sorry that, despite our previous response, we've been unable to provide the outcome or certainty you were hoping for. We understand how important it is to be able to trust the information we're given, and we regret that we've fallen short of that expectation.
Thank you for your patience and for sharing your experience. We're genuinely sorry for the disappointment this has caused.
Give Me Cosmetics
Placed order 30 September and still…
Placed order 30 September and still waiting. Sent a couple of emails as tracking hadn’t been updated. Receive a rude generic email today asking not to get in touch regarding delivery as there is a large back log. First time using this company. Very disappointed
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Shirley
We’re really sorry that your first experience with Give Me Cosmetics has been disappointing. 💗 We understand how frustrating it is to be waiting for your order without a tracking update, and we’re sorry if our email came across that way.
During the recent sale, we’ve experienced exceptionally high order volumes, causing delays across our warehouse and customer service team. We advertised an estimated 10 working days for dispatch and delivery on our website ahead of the sale. The email sent was intended to explain these delays and ask customers with enquiries unrelated to order status to include their details so we could help them more efficiently. We did not state that you could not contact us.
Our small team is working incredibly hard to dispatch orders and respond to enquiries as quickly as possible. We appreciate your patience and are sorry that your first experience hasn’t been the one we’d hoped for. 🩷
Ordered 12 days ago and items still…
Ordered 12 days ago and items still haven’t even been packaged. These products are things people order because they have run out, by the time they arrive you could have gone through another bottle! When I have complained they have made it seem normal, like they are still sticking to the 3-5 days for delivery but just don’t package the item for two weeks! Great if you can wait a month for your shampoo 😂
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Jessica
We completely understand your frustration, especially when ordering essentials like shampoo that you need to use regularly! 💗 We want to reassure you that these delays are absolutely not our normal standard of service.
During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused a significant backlog in our warehouse. We updated our shipping policy ahead of the sale to make customers aware of the delays and advised an estimated 10 working days for dispatch and delivery, rather than our usual delivery timeframe.
We recognise that there are things we could have done better, particularly when it comes to communication, and we’re taking customer feedback on board to improve future sale experiences. Our warehouse and customer service teams are working incredibly hard to get orders out and respond to everyone as quickly as possible.
We’re genuinely sorry that your experience has fallen short of the standard we expect to provide, and thank you for sharing your feedback with us. 🩷
Really appalling company
Really appalling company. Sloppy and unorganised.
No customer services AT ALL! I see some have been successful in actually getting their PAID FOR items once they comment on here though, it's absolutely pathetic. Please, please, please AVOID this rubbish company. They don't care and are clearly greedy scammers. Also, the lip pencils are faulty, they fall apart when sharpening - EVERY SINGLE ONE.
Edit (after response)
1 - I am happy for the long suffering customer who have received their items, I don't care the about the process, I just want my TWO ORDERS THAT ARE NEARLY A MONTH LATE!
2 - If this wasn't so tragic, it would be funny - I used YOUR OWN SHARPENER THAT YOU SELL for the lip liners! Omg! You can't make this up!
3 - READ THE ROOM! Loads, seems like hundreds of customers are upset and you continue to advertise, send emails, promote your rubbish. We don't want to see that, we want our paid for items!
4 - If you have all these staff to play about with promoting, social media, bothering already annoyed customers with promotional emails, maybe use them to pack the orders or at least reply to your customers complain and enquiries instead of a bot. Lazy and sloppy, like I said before.
5 - Send us out PAID FOR ITEMS.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Rosaleah
We’re really sorry to hear how disappointed you’ve been with your experience. 💗 During the recent sale, we’ve experienced exceptionally high order volumes, causing delays across our warehouse and customer service team. Our team is working incredibly hard to get orders dispatched and respond to enquiries as quickly as possible.
We’d also like to clarify that orders are processed in the order they were placed, and leaving a review does not prioritise an order. Every customer is treated fairly, and no one is given priority over another.
Regarding the lip pencils, these need to be sharpened using a **cosmetic sharpener** rather than a standard stationery sharpener, as stationery sharpeners can be too harsh for cosmetic products and may cause the pencil to break or crumble. 💄
We’re sorry that your experience hasn’t met the standard we aim to provide, and we appreciate you sharing your feedback with us. 🩷
Ordered for the first time on the 26th…
Ordered for the first time on the 26th September based off a recommendation from my hair dresser.
2 weeks later and my order is still being processed and no idea when it’s going to be delivered!
When ordering, it said 3-5 days for delivery if placed by 2pm and it was placed by 1pm! and when I chased all I get is passive aggressive emails that tell me do not reply to chase my order otherwise my query will get pushed to the back of the queue!
Genuinely think I’ve been scammed out of £55 and now have to go and buy the products I need again as I’ve run out of everything hence why I placed an order with this company in the first place.
Honestly don’t recommend at all!
26. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Katie
We’re really sorry that your first experience with Give Me Cosmetics has been so disappointing, especially after receiving a recommendation from your hairdresser. 💗 We completely understand how frustrating it is to run out of your usual products and be left waiting for your order.
We’d like to clarify that our standard 3–5 working day delivery estimate applies from the point of dispatch, rather than from when an order is placed. Ahead of the recent sale, we updated our shipping information on our website to advise customers of an estimated 10 working days for dispatch and delivery due to the anticipated high order volumes.
We’re sorry if our emails have come across as passive-aggressive. The request to avoid sending repeated follow-ups before receiving a response is intended to help us manage the exceptionally high volume of enquiries, as additional messages can affect an enquiry’s place in the queue as stated within the email itself, we do not want you waiting longer than what you have to.
We appreciate that this delay is far from ideal, and we recognise that we could have communicated more effectively. Our warehouse and customer service teams are working hard to get orders out and respond as quickly as possible. Thank you for sharing your feedback, and we’re sorry we haven’t delivered the experience you expected. 🩷
Placed an order on 28th September and…
Placed an order on 28th September and still waiting for it to be dispatched. Contacted customer service to be sent a generic email stating as it is now over 10 working days since the order was placed, they will investigate and reply within 3-5 working days. I understand delays can happen especially in busy sale periods however I can't help but be frustrated at the numerous emails I keep getting advertising the sale. Surely if the current level of orders are resulting in orders not being shipped in 10 working days then the priority should be to process those orders urgently rather than chase further sales to add to the problem. Such a shame as I have always been satisified with the products sold.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Sarah
Thank you for taking the time to share your feedback. 💗 We completely understand your frustration, especially as you’ve been a happy customer previously and are still waiting for your order to be dispatched.
During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused a backlog in our warehouse and customer service team. We appreciate your point regarding our promotional emails, and we understand why it can be frustrating to receive further offers while you’re waiting for an existing order. Your feedback on this has been taken on board.
Our warehouse team is working hard to process orders in the order they were placed, while our customer service team is working through enquiries as quickly as possible. Where an order has passed the estimated 10 working day timeframe, our team can investigate further, although we appreciate that having to wait for this update is disappointing.
We’re genuinely sorry that this experience hasn’t met your expectations, and we really appreciate your continued support of our products. 🩷
The products itself are not bad but the…
The products itself are not bad but the amount of time I spent trying to find out where my package is was just terrible. It took 11 days after I placed my order just for the status to change to "shipped". This website is only good for people who are not in a hurry. I don't think I will order from them again anytime soon.
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Gerry
Thank you for sharing your feedback. 💗 We’re pleased to hear that you’re happy with the products themselves, but we’re genuinely sorry that the delays and difficulty getting an update have affected your experience.
During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused delays in our warehouse and customer service team. We updated our shipping information ahead of the sale to advise customers of an estimated 10 working days for dispatch and delivery, and we appreciate that this is a significant difference from the quicker service you’ve experienced previously.
We understand how important it is to receive clear updates when you’ve paid for an order, and we recognise that communication is an area where we could do better. Our teams are working hard to get orders dispatched and respond to enquiries as quickly as possible.
We’re sorry we’ve let you down on this occasion, and we really appreciate you taking the time to share your experience with us. 🩷
I placed my order 13 days ago and its…
I placed my order 13 days ago and its still in processing. I have a flight, I mentioned this earlier. These were gifts I need to get before by flight. No body is helping on email or even here. I said I would not have mind paying for express delivery even while checkout, and I can also pay now, if you can just have my stuff delivered. There was no information about delays while checkout.
On trustpilot last review they asked for my order no. which is #3081973 .. but still no response..
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Ramla
We’re really sorry that your order hasn’t arrived in time for your planned trip, especially as these items were intended as gifts. 💗 We understand how disappointing this must be, and we’re sorry you’ve been left feeling that your concerns haven’t been addressed.
Your order was placed on 29th September, during a period when we experienced exceptionally high order volumes. We updated our website and shipping information ahead of the sale to advise customers of an estimated 10 working days for dispatch and delivery. Unfortunately, we’re unable to offer a paid express dispatch upgrade during this period.
We appreciate you providing your order number, and we’re sorry you’ve been waiting for a response. Our warehouse and customer service teams are working hard to process orders in the order they were placed and respond to enquiries as quickly as possible.
We understand that this has been a disappointing experience, particularly with your flight approaching, and we’re genuinely sorry we haven’t been able to meet your expectations on this occasion. 🩷
Ridiculous delivery times
Give me products are great but the delivery is appalling. I have ordered twice and this will be my last. I placed my order 30/09 and it is now 12/10. My email clearly states 3-5 working days! It has never stated 10 working days or I wouldn’t have ordered. Back to Elvive extraordinary oils for me. So disappointing
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Joanne
We’re pleased to hear you love our products, but we’re really sorry that the delivery delays have left you feeling disappointed. 💗 We completely understand how frustrating it is when you’re expecting your order sooner.
We’d like to clarify that our usual 3–5 working day delivery estimate applies **from dispatch**, rather than from the date the order is placed. Our shipping policy was updated over a month before the sale to advise customers of an estimated 10 working days for dispatch and delivery during this busy period.
We appreciate that this is a longer wait than you’re used to, and we’re sorry if the information wasn’t clear when you placed your order. Our warehouse and customer service teams are working incredibly hard to process orders and respond to enquiries as quickly as possible.
Thank you for ordering from us previously. We’re genuinely sorry this experience hasn’t met your expectations, and we appreciate you sharing your feedback. 🩷
Ordered on 5 th October had email…
Ordered on 5 th October had email saying 3/5 days delivery still not arrived and contacted them it has not been processed yet asked for refund which now being told takes 72 hrs shocking company never order again my order number is3092302
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Christine
We’re really sorry for the frustration and disappointment caused by your recent experience. 💕 We understand how upsetting it is to be waiting for your order, especially when you were expecting it within a few days and have now had to contact us for an update and request a refund.
Our recent sale resulted in exceptionally high order volumes, and our website and terms were updated ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. We appreciate that this is longer than our usual timeframe, and we're sorry for any confusion caused by the standard delivery estimates you saw.
Regarding your refund, we understand that having to wait for this to be processed is frustrating when you've already been waiting for your order. We’d like the opportunity to look into this and check the status of your request.
Please could you send us your order number via Trustpilot so we can investigate this further? We’re sorry that your experience has left you feeling this way, and we appreciate you bringing your concerns to our attention. 🩷
Waited 12 days and had no delivery/ or…
Waited 12 days and had no delivery/ or conformation of any sort and i had to contact them to even check if they received my order, ordered many times for my daughter and partner and never had an issue! Won't be ordering again
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Tommy
Thank you for your continued support over the years and for choosing us for your daughter and partner. 💕 We're genuinely sorry that your most recent experience has been so disappointing, especially when you've ordered from us many times before without any issues.
Our recent sale resulted in exceptionally high order volumes, which unfortunately affected our dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we completely understand how frustrating it must be to wait and then have to contact us yourself just to get an update. We’re also sorry that you felt left in the dark about your order.
We truly value our returning customers, and it's disappointing to know that this experience has put you off ordering with us again. 🩷
Thank you again for your support over the years, and we're sorry we've let you down on this occasion. ❤️
Currently on day 13 since I placed my…
Currently on day 13 since I placed my order! Which is daughter's birthday gift which is in 9 days now, definitely won't use these again!
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Shellie
We’re really sorry that you’re still waiting for your order, especially when it’s intended as a birthday gift for your daughter. 💕 We completely understand how stressful and disappointing this must be, with her birthday now just around the corner.
Our recent sale resulted in exceptionally high order volumes, and we updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. Orders are being processed in date order, and we’re working hard to get them out as quickly as possible. However, we appreciate that this is a longer wait than you expected, and we’re sorry for the inconvenience and worry this has caused.
We know how important it is for gifts to arrive in time for special occasions, and we’re sorry we’ve left you feeling disappointed. 🩷
Thank you for taking the time to share your feedback. We’re sorry this experience has affected your confidence in ordering with us again. ❤️
Order not sent- Poor customer service- not worth it
Poor customer service- not worth it.
I placed my order nearly 2 weeks ago, I have emailed for an update numerous times and received a generic response.
My order is still showing as unfulfilled, I have even emailed to cancel due to the time waited and still had no response.
**UPDATE**
I have now received another generic email advising for the third time that that cannot give me an ETA for my parcel or even when it will be packaged. I have asked for a refund and to cancel my order which keeps being ignored in their responses. This is now the 5th time of email and nearly 10 WORKING DAYS since I placed my order.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Bee
We’re really sorry for the frustration this experience has caused, particularly as you’ve contacted us several times and still feel you haven’t received the answers you need. 💕 We understand how disappointing it is to be waiting for your order, especially when you’ve also requested to cancel it.
Our recent sale resulted in exceptionally high order volumes, which unfortunately affected both dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. While we appreciate that this explains the extended timeframe, we understand it doesn’t make the wait or the lack of a specific update any less frustrating.
We’re also sorry that your cancellation request hasn’t been clearly addressed in the responses you’ve received. Please note if you send multiple new messages, each one is treated like a new contact and therefore each one will go through the standard process of starting a conversation, we ask to keep all emails within the same email thread. We want to reassure you that your concerns are important to us, and we’d like the opportunity to look into both the status of your order and your cancellation request.
Please could you send us your order number via Trustpilot so we can investigate this further? 🩷 We appreciate your patience and are sorry that this experience has fallen short of the service we want our customers to receive.
Shocking
Shocking! Placed my order 2 weeks ago and it still hasn't been dispatched. Customer service is absolutely shocking, used to like their products, but not even received them so waste of my time and money.
11. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Kinga
We’re really sorry that your recent experience has left you feeling this way. 💕 We understand how frustrating it is to have waited two weeks without your order being dispatched, and we’re especially sorry that our customer service hasn’t met your expectations either.
Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays across both our warehouse and customer care teams. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that this is a significant wait, and we understand your disappointment at not yet receiving the products you ordered.
We genuinely value our customers and never want anyone to feel that their time or money has been wasted. 🩷 We’re sorry that this experience has affected your confidence in us, and we’d appreciate the opportunity to look into your order.
Thank you for sharing your feedback with us. ❤️
Ordered 26th September and still not…
Ordered 26th September and still not received my order. Never had a problem before. Won't be ordering again.
26. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Lynette
Thank you for your continued support, and we're really sorry to hear that this experience has left you disappointed. 💕 We understand how frustrating it is to be waiting for an order, especially when you've shopped with us before without any issues.
Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays. We can see that your order has now been dispatched, and we're sorry it's taken longer than expected to reach you. Once dispatched, delivery is handled by the courier, and your tracking details should provide the latest updates on its journey.
Thank you again for ordering with us, and we're sorry for the disappointment caused.
Poor poor customer service/aftercare!
Poor poor customer service/aftercare!
Order not sent and I had to chase. I was told it was due to their promotions and high volume of orders. My order was placed prior to any of their promotions. When the order was eventually dispatched it was dispatched to an inpost locker rather my delivery home address. I could not easily get to the locker due to not being able to drive. Again when i contacted them they said this was nothing to do with them stating its the couriers fault. Regardless whether they use an external courier my complaint should be handled by them as i purchased through them. They refused to take any ownership and stated they have put this on their internal feedback. This has happened previously to my sister also. I will no longer be using this company and suggest avoiding to as if anything goes wrong they take no ownership
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Kelly
We’re really sorry to hear how disappointed you’ve been with your experience, particularly with the delay to your order and the delivery being sent to an InPost locker rather than your home address. 💕 We understand how inconvenient this would have been, especially when you’re unable to drive and getting to the locker wasn’t easy.
Our recent promotions did result in exceptionally high order volumes and delays, and we appreciate that this was frustrating, particularly as you placed your order before the promotions began. We’re sorry that you also felt let down by the communication you received when raising your concerns.
Regarding the locker delivery, InPost manages the delivery process, and locker preferences or routing can sometimes affect where a parcel is delivered. While we cannot directly control the courier’s delivery decisions, we do take feedback like yours seriously and have passed your concerns on internally so they can be reviewed. Please note, locker delivery is usually due to a saved preference on your account so I would advise to check this directly with InPost and remove your preference to stop this from happening again with another company.
We absolutely understand that, as a customer, you expect support when something goes wrong with a delivery, and we’re sorry that our response left you feeling that we weren’t taking your concerns seriously. This isn't the impression we want to leave, and we appreciate you taking the time to explain what happened. 🩷
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.