Givemecosmetics Arvostelua 

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're really sorry for the frustration and disappointment you've experienced, particularly as you've been left waiting for a response to your cancellation request. We completely understand that you simply want clarity and your refund processed, and we're sorry you've had to chase this.- we've cancelled and refunded the order for you.

Our recent sale was much busier than anticipated, resulting in significant dispatch delays and an exceptionally high volume of customer enquiries. Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we appreciate that this doesn't make the situation any less frustrating.

As a small Customer Services team of two, we're working as quickly as possible to get through our backlog. Unfortunately, this has also affected our response times, and we're genuinely sorry that we've not been able to get back to you sooner.

We understand your concerns about the sale and the impact these delays have had on your experience. We truly value every order placed with us, and we're sorry we've let you down and left you feeling this way.

Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience caused.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're genuinely sorry for the frustration and disappointment this delay has caused, especially as your order was intended as gifts for a specific date. We completely understand how upsetting it is to be left waiting without a clear update, and we're sorry that our responses haven't provided the reassurance you needed.

Our recent sale was much busier than anticipated, resulting in significant dispatch delays and an exceptionally high volume of customer enquiries. Our delivery timeframes were updated before the sale to reflect the extended dispatch times, but we appreciate how disappointing it is when your order takes longer than expected.

As a small Customer Services team of two, we're working as quickly as possible to respond to everyone. Unfortunately, if an order hasn't yet been assigned for processing, we're unable to provide a more specific update until it progresses through our warehouse. We understand this is frustrating, and we're sorry you've felt unable to speak to someone who can provide the answers you're looking for.

We truly appreciate your order and are sorry we've let you down, particularly when timing was so important. Thank you for taking the time to share your experience.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're so sorry your order hasn't arrived in time for the birthday it was intended for. We understand how disappointing that must be, especially when you placed your order expecting to have the gift ready for the occasion.

Our recent sale generated far more orders than we anticipated, which has unfortunately caused delays in our warehouse. We updated our delivery timeframes before the sale to reflect the longer dispatch times, but we appreciate that this doesn't take away from the disappointment of missing such an important date.

Our small Customer Services team is working hard to respond to everyone as quickly as possible, and we're sorry that we haven't been able to offer you the experience you expected. We know how important it is to be able to rely on an order arriving when you need it.

Thank you for your feedback. We genuinely appreciate your custom and regret that we've let you down on this occasion.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're sorry that your recent experience has fallen short of the service you've come to expect from us, particularly as you've been a regular customer for some time.

We can confirm that order 3089719 has now been cancelled.

Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays and a much higher volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that this doesn't excuse the frustration caused by the delays or the lack of a timely response to your cancellation request.

We're also sorry that our communication came across as copied and pasted or dismissive. We understand how important it is for customers to feel listened to, especially when they've supported our business over a long period.

It's disappointing to hear that this experience has led you to decide not to order from us again. We genuinely appreciate your past support and are sorry to have let you down.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're very sorry that your order hasn't been dispatched yet, particularly as it was intended as a gift. We understand how frustrating it is when an order takes longer than expected and you're unable to get a clear answer about when it will arrive.

Our recent sale was much busier than anticipated, and the resulting increase in orders has unfortunately caused significant delays. We updated our delivery timeframes before the sale to reflect the extended dispatch times, but we appreciate how disappointing this is when you've been waiting since September.

We also apologise for the difficulty you've experienced contacting us and for our responses not providing the clarity you were looking for. Our Customer Services team is made up of just two people, and we're working as quickly as possible to get through the exceptionally high volume of enquiries. We know that personal, helpful communication matters, and we're sorry we've fallen short of your expectations.

Thank you for taking the time to share your experience. We truly appreciate your order and regret that we've caused you so much frustration.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

Thank you for your honest feedback. We're really sorry that your first experience with us has been so disappointing, especially when you were looking forward to receiving your order.

We completely understand your point about the importance of keeping up with demand. Our recent sale was much busier than anticipated, and unfortunately, this has resulted in significant dispatch delays. Our delivery timeframes were updated before the sale to reflect the extended waiting times, but we recognise that this doesn't make the experience any less frustrating.

As a small Customer Services team of two, we're working as quickly as possible to get through the exceptionally high volume of enquiries, and we're sorry that we haven't been able to provide the timely updates you expected. We know that great products alone aren't enough; reliable service and clear communication matter just as much.

We really appreciate your kind words about our products and your constructive feedback. It's disappointing to know that we've given you a reason not to order with us again, and we're genuinely sorry we've fallen short of the standard you expected.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're really sorry to hear about your experience with both orders and understand why you've decided not to shop with us again. Waiting 12 working days without receiving your orders or a clear update would understandably be frustrating, particularly when you took the time to contact us for an answer.

Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that this doesn't take away from the frustration of waiting or the importance of keeping customers informed.

Our Customer Services team consists of two people, and we've been working through an exceptionally high volume of enquiries. However, we're sorry that our response didn't provide the clarity you needed and that you were left feeling ignored. We understand that this has affected your confidence in ordering from us again, and that's not the experience we want our customers to have.

Thank you for sharing your experience and for explaining where we fell short. We take feedback about our communication and customer service seriously, and we're sorry we've let you down.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're really sorry that you're still waiting for your order placed on 29th September. We completely understand your frustration, especially as you've contacted us twice and haven't received the resolution or reassurance you were hoping for.

Our recent sale generated significantly more orders than anticipated, which has unfortunately led to substantial dispatch delays. We updated our delivery timeframes before the sale to reflect the longer waiting times, but we appreciate that this doesn't make the delay any less disappointing.

Our Customer Services team consists of just two people, and we're working as quickly as possible to manage the high volume of orders and enquiries. We're sorry that our previous responses haven't given you a clearer picture of what's happening with your order. We know that customers deserve timely communication as well as their purchases arriving within the expected timeframe.

Thank you for your feedback. We're genuinely sorry that we've let you down on this occasion.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're really sorry that your order didn't arrive in time for your sister's birthday. We understand how disappointing that must have been, especially when you placed your order expecting to have it in time for such a special occasion.

Our recent sale generated far more orders than we anticipated, unfortunately resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that this doesn't lessen the disappointment of missing an important date.

We're also sorry that you were told we'd get back to you about cancelling your order, only for a week to pass without a further response. Our Customer Services team consists of two people, and we've been working through an exceptionally high volume of enquiries, but we recognise that you still deserved a timely response and a clear resolution.

We understand why you've now contacted your bank and why this experience has left you reluctant to order from us again. We're genuinely sorry that we've let you down, both with the delivery and the communication surrounding your cancellation request.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're genuinely sorry that you've waited the advised 10 working days and your orders are still awaiting dispatch. We understand why you're angry, particularly after contacting us for an update and feeling that you're receiving the same response without any meaningful information.

Our recent sale generated significantly more orders than we anticipated, resulting in substantial delays. Although we updated our delivery timeframes before the sale to reflect the extended waiting times, we recognise that customers who have already waited deserve clear communication and realistic expectations, not just repeated explanations.

Our Customer Services team consists of two people, and we're working hard to manage the exceptionally high volume of enquiries alongside supporting customers affected by these delays. However, we appreciate your point that customers need more transparency about the progress of their orders. We're sorry that we haven't provided the level of communication you expected.

Regarding orders 3084568 and 3082938, we don't want to give you an estimated dispatch date that we cannot confidently confirm. We understand that this isn't the specific answer you were looking for, and we're sorry we can't provide that certainty here.

We take your feedback seriously and regret that this experience has left you feeling so let down.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're really sorry that you haven't received your order yet, especially when you were looking forward to trying our products. We understand how disappointing it is to be left waiting without a clear update, and we're sorry that you've struggled to get in touch with our team.

Our recent sale generated far more orders than we anticipated, unfortunately causing significant delays to dispatch. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that this may not have been clear enough and that the information you saw when placing your order has shaped your expectations.

Our Customer Services team consists of two people, and we're working through a much higher volume of enquiries than usual. However, we recognise that this doesn't make it any less frustrating when you're unable to get the answers you need.

It's disappointing to know that your first experience with us has been affected by these delays before you've even had the chance to try the products. We're sorry we've fallen short of your expectations and appreciate you sharing your feedback.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're sorry that you're still waiting for your order placed on 27th September. We completely understand why hearing that a family member who ordered a week later has already received their order would leave you questioning what's happening and feeling frustrated by the lack of consistency.

Our recent sale generated far more orders than anticipated, leading to significant dispatch delays. We appreciate that our explanations haven't given you the clarity you need, and we're sorry that you've been left feeling as though you're being given different excuses rather than a straightforward answer.

Although we're working through a very high volume of orders and enquiries, our Customer Services team of two recognises how important clear and consistent communication is, particularly for customers who have been waiting for several weeks. We understand that simply explaining the delays doesn't answer your question about why your order remains outstanding.

We're genuinely sorry for the frustration this has caused and for the impact it's had on your confidence in us. Thank you for taking the time to share your experience.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're really sorry that you've been left waiting for your order since 28th September and that you've now felt you had no choice but to purchase your shampoo and conditioner elsewhere. We understand how frustrating this must have been, especially as a long-standing customer who has trusted and used our products for years.

We also apologise that your email wasn't answered with anything more helpful than an acknowledgement of the delays. Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays and an exceptionally high volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't excuse the experience you've had.

We understand your point about staffing during busy sale periods. Our Customer Services team consists of two people, and we've been working hard to manage the increased demand, but we appreciate that customers should not be left feeling that their concerns aren't being properly addressed.

It's particularly disappointing to hear that, after years of choosing Give Me Cosmetics, you've decided to take your custom elsewhere. We're genuinely sorry to have lost your confidence, and we appreciate you being honest about where we need to improve.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're very sorry that you've been left waiting over two weeks for your order, without a clear answer about when it will be dispatched. We completely understand why you're now concerned, particularly as you've also requested a refund and feel that your email has been ignored.

Our recent sale generated significantly more orders than we anticipated, which has unfortunately caused substantial dispatch delays and a high volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't make the lack of progress or communication any less frustrating.

Our Customer Services team consists of two people, and we're working hard to respond to customers as quickly as possible. However, we appreciate that automated responses are not enough when you're asking specific questions about your order or requesting a refund. We're sorry that you've been left without the reassurance or clarity you needed.

We understand how worrying it is to have paid for an order that remains outstanding, and we regret that our service has undermined your confidence in us. Thank you for sharing your feedback.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're sorry that you're still waiting for your order placed on 28th September and that our communication has left you so disappointed. We understand your frustration, particularly when payment has been taken but your order hasn't yet been dispatched and you've struggled to get a timely response.

Our recent sale was much busier than anticipated, resulting in significant dispatch delays and a substantial increase in customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't make the experience any less frustrating or remove the need to keep customers properly informed.

Our Customer Services team consists of two people, and we're working hard to manage the high volume of enquiries. However, we understand your point about ensuring we can meet demand and provide an appropriate level of service during busy periods. We're sorry that we've fallen short of your expectations.

It's disappointing to hear that this experience has put you off ordering from us again. We appreciate your honest feedback and apologise for letting you down.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

Thank you for taking the time to share your feedback.

We can confirm that your chargeback has been accepted and your order has been cancelled.

We're sorry that your first experience with Give Me Cosmetics has been so disappointing and that the delays and lack of communication have affected your confidence in our company. We understand your concerns and appreciate you taking the time to explain your experience.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

Julkaistu 1 päivä sitten

Hi,

We're really sorry that you've been left waiting for your order since 29th September, particularly as you purchased these items as birthday gifts for your daughter. We understand how disappointing it is to have a special occasion approaching or pass without the items you ordered.

Our recent sale generated far more orders than we anticipated, unfortunately resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that receiving automated responses asking you to wait longer, without any meaningful update, has only added to your frustration.

Our Customer Services team consists of two people, and we've been working hard to manage the exceptionally high volume of orders and enquiries. However, we recognise that customers who have been waiting for two weeks deserve clearer communication, and we're sorry we haven't provided the reassurance you were looking for.

It's disappointing to hear that this experience has put you off ordering from us again. We appreciate your honest feedback and sincerely apologise for letting you down.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're sorry that your order from 29th September is still awaiting dispatch after two weeks. We understand why you're losing confidence in receiving your order, especially when you've contacted us for information and feel you've only received generic responses.

Our recent sale generated significantly more orders than we anticipated, leading to substantial dispatch delays and a high volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't address your concerns about the lack of progress or the communication you've received.

We also understand your frustration at seeing similar experiences shared by other customers. Our Customer Services team consists of two people, and we're working hard to support customers through these delays, but we appreciate that explanations alone aren't enough when customers are still waiting for their orders and need clear, meaningful updates.

We're genuinely sorry that your experience has left you feeling this way about Give Me Cosmetics. We value your feedback and recognise the importance of improving both communication and the overall customer experience.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

We're sorry that your order placed on 27th September is still awaiting dispatch and that our communication has left you feeling dismissed. We understand that you've already waited beyond the advised 10-working-day timeframe, and it's reasonable to expect a clear update when an order hasn't progressed as expected.

Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't remove our responsibility to communicate with customers clearly and respectfully.

Our Customer Services team consists of two people, and we've been working through an exceptionally high volume of enquiries. However, we're sorry that our response came across as dismissive. Customers should feel comfortable asking for updates about orders they've paid for, and we regret that your experience has fallen short of that expectation.

We're disappointed to hear that this has affected your trust in Give Me Cosmetics, and we appreciate you taking the time to share your feedback.

Give Me Cosmetics

Vastaus yritykseltä Givemecosmetics

1 päivä sitten

Hi,

Thank you for updating your review! We're so pleased to hear that your order has arrived and that you're really happy with your products. It's lovely to know that you feel you've received so much for your money, and we really appreciate the 5-star rating for our products.

We're sorry again for the delays and lack of updates you experienced while waiting for your order. We completely understand why this made you hesitant to order from us again, so it means a lot that you're now considering giving us another chance.

Thank you for your patience and for taking the time to share your updated experience with us.

Give Me Cosmetics