Givemecosmetics Arvostelua 

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Miss Gerhan

We’re really sorry for the frustration caused by your experience with us. 💕 We completely understand why you’re concerned when your order hasn’t yet been dispatched, particularly when you’ve paid for shipping and contacted us expecting a clear answer about your options.

Our recent sale resulted in exceptionally high order volumes, which unfortunately impacted our dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that waiting without a clear update is frustrating, and we're sorry that the response you received from our virtual assistant left you feeling that your concerns weren't being addressed.

We'd like to clarify that our virtual assistant provides initial information, but our customer care team can review individual order queries and cancellation requests. We’re sorry this wasn’t clearer in the response you received.

We appreciate your feedback and are sorry that your experience has fallen short of expectations.

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Jen

We’re really sorry that you’ve been left waiting for your order and haven’t received a response to your email. 💕 We completely understand your frustration, and we agree that keeping customers informed is important, especially when there are delays.

Our recent sale resulted in exceptionally high order volumes, which unfortunately affected both dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. When tracking shows “waiting for details”, this can mean the courier hasn’t yet received the information needed to provide tracking updates, so we appreciate how worrying it can be when there’s no further information available.

We’re working hard to process orders in date order and respond to all enquiries as quickly as possible. We’re sorry that you’ve had to chase us for an update, as this isn’t the experience we want for our customers. 🩷

Thank you for bringing this to our attention. ❤️

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Faye

We’re really sorry that your recent experience has left you feeling so disappointed, especially as you’ve previously enjoyed our products and trusted us enough to order again. 💕 We completely understand how frustrating it is to have paid for your order and still be waiting two weeks later, particularly when you feel you haven’t received the support you need.

Our recent sale resulted in exceptionally high order volumes, which unfortunately impacted both dispatch and customer service response times. We updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that receiving the same response more than once, especially after waiting and following up, doesn't provide the reassurance or individual update you're looking for. We're sorry this has been your experience.

We want to reassure you that orders are being processed in date order, and we do respond to customer enquiries, although our response times have been longer than usual during this busy period. 🩷

Thank you for your previous support, and we're genuinely sorry that we've let you down on this occasion. ❤️

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Amelia

We’re really sorry that you’re still waiting for your order and haven’t received a dispatch email yet. 💕 We completely understand that you’d like a clearer update rather than repeatedly receiving the same message, and we appreciate how frustrating it is not to know when your order will arrive.

Our recent sale resulted in exceptionally high order volumes, which unfortunately affected our warehouse processing and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we understand that this is longer than you expected, and we’re sorry that our live chat responses haven’t provided the reassurance you were looking for.

Our customer care team is working through enquiries as quickly as possible, and we’d really like the opportunity to look into your order specifically rather than leave you with a generic update. 🩷

Thank you for your patience, and we're sorry for the disappointment caused. ❤️

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Kelly

Thank you for taking the time to share your feedback, and we're really sorry that your recent experience has left you feeling this way. 💕 We completely understand how frustrating it is to be waiting for an order, especially when you're excited to receive your products!

During our recent sale, we experienced exceptionally high order volumes, which unfortunately impacted our dispatch and customer service response times. Information regarding the extended timeframes, allowing up to 10 working days for dispatch and delivery, was added to our website and terms ahead of the sale. However, we appreciate your feedback that this may not have felt clear enough when placing your order, and we're sorry that our response came across as abrupt. This certainly isn't the experience we want our customers to have.

To clarify, our standard delivery timeframe of 3–5 working days begins **from dispatch**, rather than from the date the order is placed. Choosing a faster delivery service relates to the delivery stage and doesn't provide priority dispatch, so we wouldn't want you to feel you need to pay extra to avoid delays during busy periods.

We understand that you simply want your order to arrive, and we're sorry that the wait has left you considering cancelling. Please be assured that orders are being processed in date order, and you'll receive an email with tracking details once your parcel has been dispatched. 🩷

Thank you again for your patience and for supporting Give Me Cosmetics. ✨

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Samantha

We’re really sorry to hear about your experience, especially after waiting so long for your order to arrive. 💕 We understand how disappointing it must be to open your parcel and find that the box is damaged and some of your items have arrived broken. This certainly isn’t how we want our products to reach our customers.

Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays, and we’re sorry your order took longer than expected. However, we appreciate that the condition of your parcel and the damaged items have added to your disappointment.

We’re also sorry to hear that you feel let down by the quality of the packaging and products. We take feedback like this seriously, as we want our customers to feel happy and confident with their purchases. 🩷

We’d really hate for you to feel you have to accept damaged items, and we would encourage you to get in touch so we can look into this and discuss the options available. Please send us your order number and, if possible, photos of the damaged items.

Thank you for sharing your feedback, and we’re sorry we haven’t given you the experience you expected. ❤️

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Laura

We’re really sorry that your first experience with Give Me Cosmetics has been disappointing, especially as your order was intended as a birthday present. 💕 We completely understand how frustrating it is to be left waiting, particularly when you’re ordering for a special occasion.

During our recent sale, we experienced exceptionally high order volumes, and our website and terms were updated ahead of the promotion to advise customers to allow up to **10 working days for dispatch and delivery**. We appreciate that this is a longer wait than expected, and we’re sorry for the disappointment this has caused. We’re also sorry that you haven’t yet received a response to your email, as we understand how important it is to receive an update when you’re waiting for an order.

Our team is working hard to process orders in date order and respond to all customer enquiries as quickly as possible. Once your order has been dispatched, you’ll receive an email with your tracking details. 🩷

Please could you send us your order number via Trustpilot so we can look into the status of your order and provide some further assistance? We’d really appreciate the opportunity to look into this for you and hope we can improve your experience with us. ✨

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Jane

Thank you for being a loyal customer over the years and for your lovely comments about our shampoos and conditioners. 🩷 We're really sorry that your recent orders haven't arrived within the timeframe you'd expect from us, and we completely understand why this has become disappointing and off-putting.

Our recent sale resulted in exceptionally high order volumes, which unfortunately put significant pressure on our warehouse and customer care teams. We understand your point about planning for increased demand, and we appreciate your feedback. While we have been working hard to process orders as quickly as possible, we recognise that the delays have fallen short of the experience our customers deserve.

Ahead of the sale, our website and terms were updated to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that this doesn't make the wait any less frustrating, particularly when you've supported us for so many years. 💕

We'd really like the opportunity to look into your latest order and check its current status. Please could you send us your order number via Trustpilot so we can investigate this further? Thank you again for your continued support, and we're sorry we've let you down on this occasion. ❤️

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Rach

We’re really sorry for the frustration this has caused, particularly after placing your order on 26th September and having to chase us repeatedly for updates. 💕 We understand why you’re disappointed that it took so long for your order to be dispatched, and why the lack of tracking updates has left you uncertain about when it will arrive.

Our recent sale resulted in exceptionally high order volumes, which unfortunately put significant pressure on our warehouse and customer care teams. We updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. However, we recognise that your experience has gone beyond what you expected, and we’re sorry that the updates you received haven’t provided the reassurance you needed.

We appreciate your feedback regarding managing sale volumes and keeping customers informed. We know that taking payment comes with an expectation that orders will be fulfilled within the stated timeframe, and we’re sorry for the disappointment caused by these delays. 🩷

We can see that your order has now been dispatched, and we hope it reaches you soon. Tracking information can take a little time to update once a parcel has been handed over for delivery. If you still haven't received tracking updates or your parcel doesn't arrive, please send us your order number via Trustpilot so we can look into this further.

Thank you for your patience, and we're genuinely sorry that this experience has affected your confidence in ordering with us again. ❤️

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Samantha

We’re really sorry for the frustration and disappointment caused, especially as you ordered your items in advance for birthdays and before going on holiday. 💕 We completely understand how upsetting it is to worry that your order won’t arrive in time for the occasions you bought it for.

We’d like to clarify that our extended timeframe is **up to 10 working days for dispatch and delivery**, rather than 10 calendar days. Working days exclude weekends and bank holidays, so the timeframe can span longer than expected. This information was added to our website and terms ahead of the sale.

Our sale resulted in exceptionally high order volumes, which unfortunately affected our warehouse processing and customer service response times. However, we appreciate that this doesn't make the wait any less frustrating, particularly when you have important plans coming up. We're sorry you've also struggled to get an update from us. 🩷

Thank you for sharing your feedback, and we're sorry this experience has left you feeling disappointed. ❤️

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Michelle

Thank you so much for such a lovely review! 🩷🥰

We’re absolutely delighted to hear that you’re loving our products and that we’ve become your go-to now you’ve given us a try!

It means so much to know you’re happy with your experience and that our products have made such a great impression.

Thank you for taking the time to share your feedback and for choosing Give Me Cosmetics.

We really appreciate your support and hope you continue to love your favourites! ✨💕

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi Jane

We’re sorry to hear how disappointed you’ve been with your experience. 💗 During our recent sale, we experienced exceptionally high order volumes across both our warehouse and customer care team. The extended delays were clearly advertised on our website, and customers were asked to allow up to 10 working days before contacting us about their order so we could prioritise getting orders dispatched and respond to enquiries as quickly as possible.

We completely understand that waiting for an order you’ve already paid for is frustrating, and we’re sorry if our response came across as dismissive. This certainly wasn’t our intention. Our team is working extremely hard behind the scenes to get orders out and answer every customer as quickly as we can.

We appreciate your feedback and are sorry this experience has left you feeling this way. 🩷

Vastaus yritykseltä Givemecosmetics

4 päivää sitten

Hi JJ💗

We’re sorry for the frustration caused by the delays and understand how important it was to update your delivery address before your order was dispatched.

However, we can see that a member of our team has responded to you directly and the actions you requested have been completed last week.

We hope this has now been resolved for you, and thank you for your patience while our team works through the high volume of enquiries. 🩷

Vastaus yritykseltä Givemecosmetics

9.10.2026

Hi Lau bfo

Thank you for your honest feedback. We’re genuinely sorry that your recent experience has been so disappointing, especially as you’ve been a happy customer previously and love our products. 💕

We completely understand your frustration at reaching the 10 working day timeframe without your order even being dispatched. Our recent sale has resulted in exceptionally high order volumes, and unfortunately our warehouse has fallen behind despite the additional time allowed for processing orders. We appreciate that being advised to wait, only to still be left without an update, is incredibly frustrating.

We’re sorry that this has led you to purchase an alternative brand and consider taking your custom elsewhere. We do value your support and never want delivery delays to overshadow the products you love.

Please send us your order number via Trustpilot so we can look into the status of your order and review your request for a resolution. ❤️

Vastaus yritykseltä Givemecosmetics

9.10.2026

Hi Shell

We’re really sorry that your first experience with us has been so disappointing. 💕 We completely understand how frustrating it is to wait for an order, especially when you’ve contacted us for updates and feel you’re being given the same response without seeing any progress.

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately caused significant delays in dispatch and longer customer service response times. We advised that sale orders could take up to **10 working days for dispatch and delivery**, and we appreciate that reaching this point without your order being dispatched is disappointing.

Our customer care team works through enquiries in the order they’re received, and we’re sorry if you’ve been left waiting for a response. We’d really like the opportunity to look into your order specifically and help. Please share your order number with us via Trustpilot so we can investigate further. ❤️

Vastaus yritykseltä Givemecosmetics

9.10.2026

Hi Elizabeth

Thank you so much for your lovely review! 🥰💕 We’re thrilled to hear how much you love our products and feel they compare so well with higher-end brands. We work hard to offer great-quality products at affordable prices, so it’s wonderful to know you’re enjoying our prices, sales and bargain bundles too!

It’s also lovely to hear that you’ve had such a positive experience with our customer service team. Your support and kind words really do mean a lot to us. Thank you for choosing Give Me Cosmetics, and we hope you continue to enjoy your favourites! 💗✨

Vastaus yritykseltä Givemecosmetics

9.10.2026

Hi Serena Raphael

We’re really sorry that your first experience with us has been so disappointing. 💕 We completely understand your frustration at waiting for your order without seeing any progress, especially when you’ve contacted us to ask about cancelling.

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately caused significant dispatch delays. We appreciate that this is frustrating, and we’re sorry that the experience has fallen short of your expectations.

To clarify, orders can only be cancelled before they have been dispatched. If your order is still awaiting dispatch, our team can review your cancellation request and confirm the next steps.

Our customer care team is working through enquiries in the order they’re received, and we’re sorry if you’ve been left without the clarity you needed. Please share your order number with us via Trustpilot so we can look into your specific situation and help. ❤️

Vastaus yritykseltä Givemecosmetics

9.10.2026

Hi Chanelle

We’re sorry to hear you’re frustrated with the delay and the difficulty you’ve experienced trying to get an update. 💕

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately affected both dispatch times and our customer service response times. We understand how frustrating it is to be waiting for an order, particularly when you’ve also requested a cancellation.

We would like to clarify that we do respond to customer messages, and we’d encourage you to check your email inbox, including your junk or spam folder, in case a response has been missed. Regarding Instagram, comments can be removed for a number of reasons, including platform moderation and automated filters, so a removed comment does not necessarily mean it has been deliberately deleted by our team.

Our website was updated with information about the extended timeframes during the sale, allowing up to 10 working days for dispatch and delivery. However, we appreciate that this delay has been frustrating, and we’re sorry you’ve been left without the clarity you need.

Please send us your order number via Trustpilot so we can locate your order and look into your cancellation request. ❤️

Vastaus yritykseltä Givemecosmetics

8.10.2026

Hi TB

We’re sorry you haven’t received a response yet, but we do need a little more information to understand what you’re referring to. We have requested your order details privately via Trustpilot so that we can look into this for you.

Our customer service response timeframe is advertised as up to 72 hours. During particularly busy periods, responses can take longer. We would also ask that you avoid sending multiple follow-up messages while waiting for a response, as each new message can move your enquiry back in the queue and effectively restart the response timeframe.

If you’re requesting a refund, our team will need to locate your order and review the circumstances before we can advise you on the appropriate next steps.

Please provide the details we’ve requested via Trustpilot and we’ll be happy to look into this for you. 💕

Kind regards
Natasha

Vastaus yritykseltä Givemecosmetics

8.10.2026

Hi Kelly

We’re sorry to hear you’re unhappy with the delay and that you’ve requested a refund. However, we do want to clarify that nobody is ignoring your request.

Our advertised customer service response time is **up to 72 hours**, and this can be longer during particularly busy periods due to the volume of enquiries we’re currently receiving. We ask customers not to send multiple follow-up emails while waiting, as each new message can push the original enquiry back in the queue and delay a response further.

We have also requested your order details privately via Trustpilot so that we can locate your order and look into your refund request. Without those details, we’re unable to identify the order or investigate what has happened.

Please provide the information requested and our team will be able to look into this for you. We’re sorry for the frustration caused, but your enquiry will be dealt with as soon as it reaches a member of the team. 💕

Kind regards
Natasha