Givemecosmetics Arvostelua 

Not sure I would recommend I placed an order at give me cosmics on the 6th of October, we are now on the 16th October 2026, I have been in contact with them about my order as still unfulfilled on there end, they said they have a 12 day delay at moment, I have since a few days ago requested they cancel m order and refund me as now not going to be delivered in time as was a gift for a friend. But yet again still no response I just want my order cancelled and my money back , so would I recommend not sure as communication is shocking

Waited over 3 weeks so so far & not received my order. I sent a message & i got a generic response telling me i they cant tell me when my order will arrive & not to contact them anymore as they are busy & it will delay "ppl with real issues" getting that issue resolved. they said they could refund me which looks like they have no intention of sending order. very disappointing that they take ur money with zero intention of sending ur order. 7sed to work in a fraud department of a bank & this feels like a scam site with bot reviews

Orderd some hair care products. Almost 3 weeks later and they still haven't arrived. Numerous emails sent by myself requesting a refund. Several emails sent by said company with various explanations regarding the delay - but still no delivery date or a refund. Avoid .

Absolutely terrible customer service. No reply’s from emails. Ordered 25th September no communication to say order would take longer then the 3-5 days advised on the website. Automated email after I submitted a enquiry to say please allow 10 working days. Waited 24 days with no communication or items received. When I spoke to someone on WhatsApp they didn’t even offer to look on to it for me and get it sent out just said we can cancel the ordered. Looking at other reviews I’m not the only person who isn’t happy with this company. It’s a joke

⭐ 1 Star – Absolutely appalling customer service
Your response is honestly unbelievable, and it perfectly demonstrates the poor customer service I have been talking about in my review.

You keep emphasising the language I used in my emails, but seem completely unwilling to acknowledge what led to this situation in the first place. I ordered on 24 September, reported the missing shampoo as soon as I discovered it, provided the photographs you requested and accepted the replacement your own team offered me. Why offer a replacement if you were not going to follow through with it? I accepted your offer in good faith, yet you ignored my acceptance and subsequently changed the resolution to a £3.33 refund. You cannot expect a customer to be satisfied with this when they were promised a replacement and were perfectly willing to wait for it.

You mention the repeated requests for updates as though they were unreasonable. What exactly did you expect me to do? Sit quietly and wait while my emails went unanswered? I had to repeatedly chase your team for information about an issue that should have been straightforward to resolve. The responses I received were repetitive, generic and often failed to address the actual questions I was asking. It is incredibly frustrating to feel as though you are receiving automated responses rather than having someone properly deal with your complaint, especially when you are the one left without a product you paid for.

I can acknowledge that my language became inappropriate out of frustration, and I am not claiming that swearing was the right way to communicate. However, that does not make the original complaint disappear, nor does it justify overlooking the way this entire situation was handled. You are presenting yourselves as though your team has been unfairly victimised, while barely addressing the repeated lack of communication, the change in the agreed resolution or the fact that I am still the customer who was left without the shampoo.

Put yourselves in the customer's position for a moment. Imagine ordering something online, discovering an item is missing, reporting it immediately, accepting the replacement offered to you and then spending weeks chasing the company because you are not getting clear answers. How would you feel? Would you really consider that good customer service?

You also describe yourselves as a small team of two people. I understand that running a small business can be difficult, but that does not remove your responsibility to communicate clearly and treat customers' complaints seriously. Customers should not have to repeatedly chase a company to find out what is happening with their order. Looking at other reviews on Trustpilot, I can also see that concerns about customer service have been raised by other customers. That makes this experience even more disappointing.

You say that you took action to resolve the issue by issuing a refund, but that was not the resolution I originally accepted. I wanted the missing shampoo, not weeks of emails, unanswered questions and an argument about my tone. The fact that you have now decided the matter is closed does not mean the customer service I experienced was satisfactory.

This entire experience has been genuinely disappointing. I ordered on 24 September, and all I wanted was the product I paid for. Instead, I have been left feeling ignored, dismissed and blamed for being unhappy about a problem I did not cause. I will continue to share my honest experience because other customers deserve to know about it before deciding whether to order from you.

You are entitled to expect respectful communication from customers, but customers are equally entitled to expect honesty, clear communication and a reasonable standard of customer service. Both expectations should apply. I sincerely hope you take the actual complaint into consideration rather than using my reaction to avoid acknowledging how badly this situation was handled.

Extremely disappointing customer service, ongoing issue still unresolved

I am incredibly disappointed with my experience with Give Me Cosmetics, and the issue is still ongoing after months of trying to get it resolved through Boohoo.

I placed an order through Boohoo (order number UK1130745685), which was fulfilled by Give Me Cosmetics. Unfortunately, one of the parcels contained completely incorrect products. I raised the issue and provided evidence, and a replacement was supposedly arranged.

However, Give Me Cosmetics never provided me with any tracking information or collection details. In fact, I didn’t even know a replacement had been sent until Boohoo contacted me to ask whether I had received it.

I have since been told that the replacement parcel is apparently sitting in an InPost locker awaiting collection. The problem? I have received absolutely nothing from InPost. No email, no text, no app notification, no tracking information, no collection code, and no information telling me which locker the parcel is actually in.

I contacted InPost directly, only to be told that my phone number had not been linked to the shipment and that the retailer would need to resolve the issue. I physically cannot collect this parcel because I have no idea where it is or how to access it.

Despite explaining all of this repeatedly, give me cosmetics and boohoo continues to tell me to contact InPost using the phone number on the locker. How am I supposed to do that when nobody has told me which locker the parcel was sent to? I cannot chase a parcel that I have no information about, and I should not have to spend months going back and forth because the replacement delivery has not been properly communicated to me.

I am now being passed between Boohoo, Give Me Cosmetics and InPost, with nobody taking responsibility for actually resolving the situation. The original order was incorrect, the replacement process has failed, and I am still without the correct products I paid for.

I no longer want another replacement. I want a full refund, and I want this matter resolved immediately.

I am posting this publicly because the private customer service route has got me nowhere. I have been patient, I have followed the advice given to me, and I have repeatedly explained why the proposed solution is impossible. I need someone from Give Me Cosmetics or Boohoo to take ownership of this complaint and provide a proper resolution, rather than sending me around in circles yet again.

This issue remains unresolved, and I would appreciate customer services contacting me with a clear outcome rather than another generic response.

I have been a customer with Give Me Cosmetics since 2025 regularly, overall the service has been reasonable. But customers as I use Sulphate & silicon free shampoo & condition as in my case spending £180 on hair straightening (my choice - no gripe!) On 29th Sept 2026, I ordered 2x bundles, as not too run out, be stocked up! Order unfulfilled to date, still in stock & orderable on the website? I emailed as to where my products were? 12th Oct 2026, Lumi the virtual assistant has no clue. The real problem arrises when I receive my reply from an actual human, 10 paragraphs of being asking not to contact Give Me Cosmetics, because I'm bothering them? You are saying on line you have the products in stock all you need to do is dispatch them. Extensive delays with dispatch? But you are still taking orders? Frustrated waiting! I'm relying on you for a service! Putting two pink hearts in paragraphs of just wait & see what happens doesn't cut it with me..... Looking for another supplier but please can I have what I paid for.

Awful service. Ordered 17/18 days ago not received and bad communication. Cancelled order!

I made an order on 30th September & I still haven't received anything. Im getting fed up of waiting now & no one seems to want to get back to me & ive been emailing every day. All I want to know is what is happening with my order. I wont be ordering again after this.

Horrible experience, its been 12 working days and they still haven't shipped my order. Communication ir very bad, they don't reply. Will contact my bank to get the money back

I have no idea how these products are as they're a gift, but I will say they do smell really nice.
This company is very difficult to get in contact with and you often just get a generic AI response. The delivery company they use (InPost) is absolutely useless.
Also I wouldn't really trust reviews on their site as they offer points for reviews (more points for photos & videos) and those points turn into a voucher

Terrible service. Placed an order on the 29th of September. Today is the 14th and I've not had my delivery or any updates. Anytime I try to contact someone to get an update or a refund, I get their virtual assistant. Absolutely garbage service so won't be using ever again. If you want similar results for their repair shampoo, use Bonacure repair and rescue.

I’ve ordered from Give Me Cosmetics previously without any problems, but after this experience, I certainly won’t be rushing to order again.

I placed an order as a birthday present for my daughter, expecting it to arrive within the advertised delivery timeframe. However, after five working days, my order was still showing as unfulfilled, with no dispatch information or communication whatsoever.

When I contacted customer services, I received what appeared to be an automated AI response. I was then informed that orders are now taking up to 10 working days because they are so busy.

Why was this not clearly communicated on the website before I placed my order? Had I known about these delays, I would have ordered elsewhere to ensure my daughter’s birthday present arrived on time.

I have since requested to cancel my order, but I’ve received absolutely no response. The customer service has been appalling from start to finish.

What I find particularly unacceptable is that if a company cannot cope with the volume of orders it already has, why is it continuing to accept new orders without making customers fully aware of the delays?

I appreciate that businesses can experience busy periods, but that is no excuse for failing to communicate with paying customers. It shouldn’t be down to customers to chase their orders, discover that delivery times have increased and then struggle to get a response when requesting cancellation.

This wasn’t simply an order I could wait a few extra days for. It was a birthday present for my daughter, and because of these delays, she has been left disappointed. That is something an apology or generic automated response cannot put right.

Having previously been a satisfied customer makes this experience even more frustrating.

Absolutely dreadful customer service, a complete lack of transparency and one very disappointed daughter.

I won’t be ordering from Give Me Cosmetics again.

Great experience, responded quickly and I love the products will be re ordering

i dont know whats going on with this company ordered on the 2nd no order not fullfilled some crap about 11 working days reply been over that tried cancelling waiting on reply .dont know if they taking money and not delivering products

I’m very disappointed this time, I’ve bought lots of products over the years but this time I’m not having a good experience. I have placed 3 separate orders, 29th and 30th September and 4th October which I haven’t received a single item. They are still stating unfulfilled. I’ve had emails all stating the same thing that it’s very busy allow 10 days from dispatch, allow an extra day, please don’t keep contacting regarding order status wait for my dispatch email they can’t give me a timeline for delivery etc etc. I’m sorry but this is not good practice, I’m at the point now I’m considering getting my money refunded never to place another order and I will not recommend the company to anyone again which is a shame.

I’ve now requested a refund before I go to my bank and report it as a none fulfilled transaction 😡 I’ll never use the company again, I’m fed up of just getting automated rude emails 😡

Been ordering from this company for years as I love their product, I placed an order on 29th September and like many others that have left reviews the order still hasn’t been dispatched, no use emailing them because they say they can’t give a time scale for delivery, time to find a new hair care provider!

Bought quiet a few of these products all been lovely , had one little hiccup with dispatch but resolved quickly by the team. Will definatly use again .

I placed order 29th Sept thats been it not heard a word about it since, i decided to cancel order because according to update its not even been packed yet so I said wanted cancel, then you get message saying you'll hear from team, that was Friday its now Wednesday then I got a email which I suppose has gone out to us all saying they were behind on orders and they cant give any information when orders will be sent out, i just want a damn refund they took my money quick enough there was no delay in that. Why have a big sale selling things cheap when you know you can't handle so many orders at once. Just give me a refund and I'll go and buy the products or similar somewhere else.

Ordered on the 27th, still no order. I contacted them as this was late. They sent an ai email back to say to wait 10 working days. It’s past that so I emailed again and they’ve emailed back to say to allow a few more days. The items were gifts in needed for the 20th October but I highly doubt they will be here by Tuesday. If it’s not despatched today, I will be claiming my money back from the back. Do not order from this company. You cannot speak to a person