Gigantic Tickets Arvostelua 

Sent an email to Gigantic with a question about accessibility at a festival. Received a response from Gemma at Gigantic, within 24 hours, with further information including contact information. It makes a pleasant change to get a response so quickly, from a real person and not a bot 👍 Thank you Gemma 😃 Very helpful.

A very efficient company very easy and no hassle Gemma was very helpful.
Would highly recommend Gigantic Tickets

The staff were incredibly helpful sorting out a refund due to a bereavement and I was very appreciative of their kind approach.

Unfortunately due to one of our party having to pull out due to a family medical issue, we received a full face value refund for the ticket. Really appreciated the help I had from Amy, supported me during every step. Would recommend taking out the refund option, really did help in this instance.

The customer service was very fast in replying and immediately understood my situation. I got a confirmation of the promised refund within less than 24 hrs, again with fast and personal e-mail communication with the department in charge. The actual deposit on my account followed within three days. Other ticketing companies can only learn from gigantic.com, thank-you!!

We were extremely disappointed not to be able to go to Bristol to see OMD, but my 87 year old father-in-law was extremely poorly due to the extreme heat. When I explained to the Refund department (I had paid the extra for this service) what difficulties he was having, we were e-mailed by Amy within a few hours to say that our refund had been granted. We were extremely impressed by the speed of response and the understanding of our situation. We couldn't recommend the service we received from Gigantic Tickets highly enough.

Gemma you are a legend! I misclicked when placing a ticket order and didn't add on a free child ticket. Emailed CS and Gemma responded instantly and resolved the issue. On the hottest day of the year mind you, what an absolute hero.

Sublime customer service. Gemma I hope all your fast food orders come with 7 nuggets when you ordered a 6 box.

I was expecting a drawn out process getting a refund for tickets I bought my husband that now has cancer. I was amazed at how quickly Amy responded, within an hour, and so thoughtful sending her wishes for his recovery. It meant so much. Gigantic you have a lil’ gem there I hope you treat her well!!

Booking was a nightmare. Kept logging me out because I am slow on the computer, Then tickets aren't available until nearer the time yet we are advised to rush to book to get a discount.

Great & easy communication with Amy. Website T&Cs were clear and my refund request was quickly sorted.

Excellent customer service. Thank you to Natalie and Joyce they were super helpful with my query.
Very quick responses and clear communication.
Definitely would recommend buying tickets from Gigantic as I’ve never had any issues.
Thank you again

Due to unforeseen circumstances I had to request a refund for my festival tickets. Amy dealt with my queries in a very professional and timely manner and I cannot fault her approach to customer service. I am extremely happy with how the matter was handled. Excellent +++

we'd booked to see the Bristol Sounds: Super Furry Animals gig (24/06/26) and due to the red weather warning for heat we had to cancel because it was open air and without a lot of shade. I was expecting it to he a massive hassle to ask for refunds, even though I had purchaced their additional 'cancellation policy' for the tickets. To cancel them and ask for a refund a few hours before the gig is risky and normally vendors have a 24 hour limit on when you can cancel except for exceptional circumstances.
BUT i emailed the refunds team at 5pm saying we wanted to cancel and have a refund and gave evidence of this, and within 20 minutes had a reply saying the payment was being processed. They didn't try and challenge it, they were very professional, with excellent and honest business practices, and i bloody love it, big ups 10/10

I Had to request a refund on two tickets due the red weather alert (in accordance with ticket protection that I bought at the same time as the tickets). The refund was agreed and was processed by Amy within a couple of hours, no problem.

Gemma was kind, responsive, and handled the communication professionally throughout the process, which I appreciated. However, it’s worth noting that the refund only covered the face value of the tickets, while the booking and service fees were not refunded. It seemed that Gigantic themselves did not take responsibility beyond what the event organisers agreed to reimburse.

Although I did get a refund for my concert tickets, I felt a wee bit stressed when after sending the information asked for by Amy which was my admission letter . I was refused due to the time between my surgery and the date of the concert , the date of concert was 18th June- my surgery was on 21st April therefore was not covered by there insurance policy, I advised that due to complications I had to have extended physiotherapy which is still ongoing!

Only when I provided my hospital attendance card as proof of my limited mobility the was the decision made to reassess my claim which resulted in my money being refunded .
I feel i could’ve been treated a bit more fairly particularly as I had given all the details in great depth in my original email as to why I couldn’t attend the event.
Anyway alls well that ends well in the end , so thank you Amy !

As someone who is registered blind, I needed help with accessibility information for an up and coming concert. I contacted Gigantic tickets to see if they could help me out. Full marks to Natalie who got straight back to me and put me in touch with who I needed to speak to. She went above and beyond to help me out. Such great customer care .

We lost the ticket confirmation email, contacted Gigantic and Gemma managed to resend it almost straight away.
Great customer service, well done Gigantic and Gemma.

Gemma at Gigantic was really helpful in finding a way for my to add an extra youth ticket to the Belladrum festival. As ithe website was not letting me do this when I tried myself.

I dealt with Gemma to rectify a mistake in purchasing tickets (Right band, wrong venue!), which was totally my fault! Customer services sorted out the problem with no hassle. Thank you so much for excellent customer services