We had to make a very late cancellation on our tickets to the David Grant Lynx event at Union Chapel as my husband had a nasty tooth infection resulting in an extraction. We had taken out insurance an... Näytä lisää
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Amazing experience with gigantic..have used multiple times without issue. However I purchased tickets for a festival and forgot to add on a campervan pass. Didn’t realise until the day we were leaving... Näytä lisää
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I sadly was not able to attend the Lenny Pearce event in Nottingham due to my son getting chickenpox. Amy and Gemma helped me through the whole process and were very empathetic and thoughtful duri... Näytä lisää
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Amy at Gigantic Tickets was very helpful when I had to request a refund due to unexpected illness. Thankfully I had the foresight to take insurance. My only gripe i suppose is the fact you don’t ge... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Authorised Primary Ticket Agent. Face Value Tickets. Secure Booking.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0115 8077900
- customerservices@gigantic.com
- gigantic.com
4,4
Erinomainen
3 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer Service was excellent
Customer Service was excellent. Took a little wait to get hold of them but if patient they will get in touch. Amy was really responsive and swift and polite. Thank you!
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that you received excellent customer service and that Amy was able to provide such responsive, swift and polite support.
We appreciate your patience while waiting to get in touch with our team, and we're pleased that Amy was able to assist and resolve your query.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Had an issue with confirmation tickets…
Had an issue with confirmation tickets and was quickly resolved 👍
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that your confirmation ticket issue was resolved quickly and that you received the support you needed.
We understand how important it is to have access to your tickets, so we're pleased we could help put things right.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I sadly had to submit a request for a…
I sadly had to submit a request for a ticket refund due to being unwell and Gigantic were fantastic. Amy dealt with my request within an hour or so, emailing to say it had been authorised. So glad i had the protection plan. You just never know do you. First concert in over 30yrs I've not been well enough to go to :-(
Will be using Gigantic as my first choice go-to ticket shop from now on. Thankyou Gigantic !
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're sorry to hear that you were unable to attend your concert due to being unwell, especially after such a long time since missing a live event. We hope you are feeling much better now.
We're delighted to hear that Amy was able to assist with your refund request quickly and provide reassurance throughout the process. We're also pleased that having Refund Protection in place helped when you needed it.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support was appreciated.
Thank you again for your lovely feedback and for choosing Gigantic. We look forward to helping you with your future events and hope your next concert experience is a much happier one.
Kind regards,
The Gigantic Tickets Team
Great customer services
I had a problem with accessing my tickets due to a technical glitch, I spoke with Amy, customer services, and she resolved the matter really promptly
Thank you !
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with the technical issue you experienced when accessing your tickets and resolve this promptly.
We understand how important it is to have access to your tickets, so we're pleased that Amy was able to provide quick support and get everything sorted for you.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her help was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Amy and Holly Went Above and Beyond to Support Accessibility Needs
Update to my original review: I initially gave 5 stars based on the information available to me before attending. Unfortunately, after arriving, I found that the accessibility arrangements did not match the information I had been provided. I had relied on this information when planning my visit, and the situation resulted in significant difficulty, including a long walk that caused me pain. I have contacted the organisers to raise my concerns and am awaiting a response.
I would like to thank Amy and Holly from Iron Maiden Knebworth/Gigantic for her outstanding help and support regarding my accessibility query.
I was worried about attending the event because I have mobility difficulties due to a knee condition and was concerned about the distance involved after the concert.
They took the time to listen to my concerns, provide clear information, and reassure me about the accessible taxi arrangements from the official Pick Up & Drop Off area.
Their kindness, understanding and helpful communication made a real difference. She helped me feel much more confident about attending and knowing I have a safe plan in place.
Thank you both for your excellent customer service and for making accessibility feel like it genuinely matters. It is very much appreciated.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to update your review.
We're delighted to hear that Amy and Holly were able to provide helpful support and reassurance ahead of the event. We'll be sure to pass on your kind comments to them, as they'll be pleased to know they made a positive difference to your experience.
We're sorry to learn, however, that the accessibility arrangements at the event did not match the information you were provided and that this resulted in difficulties on the day. We understand how disappointing and frustrating this must have been, particularly given the impact it had on your mobility.
We appreciate you bringing your concerns to the organisers and hope they are able to address them fully. Accessibility is extremely important, and feedback such as yours helps organisers review and improve arrangements for future events.
Thank you again for sharing both your positive experience with our team and your constructive feedback following the event.
Kind regards,
The Gigantic Tickets Team
I was served by Gemma regarding Blue…
I was served by Gemma regarding Blue Badge parking at Knebworth venue. Great service and fast response. Well done Gigantic customer service.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your Blue Badge parking query for Knebworth and provide a fast and helpful response.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope you had a fantastic time at the event.
Kind regards,
The Gigantic Tickets Team
Gemma was incredibly helpful and…
Gemma was incredibly helpful and resolved my issue quickly
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your query and resolve the issue quickly.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her helpful support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I made a mistake on booking and Amy…
I made a mistake on booking and Amy promptly sorted it out
Thank you
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with your booking mistake and resolve the issue promptly.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Quick and easy refund process
I had a speedy, positive and hassle-free response from Amy at Gigantic after requesting a refund shortly after purchasing my tickets, when I realised the original seats were not quite where I thought they would be. I went on to purchase new tickets, and the refund for the original tickets was processed swiftly and without any problems. Amy was really helpful and made the whole process easy and stress-free.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Amy was able to assist you with your refund request and make the process quick, straightforward and stress-free.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her helpful and efficient support was appreciated.
We're also glad to hear you were able to secure alternative tickets and that everything was resolved smoothly.
Thank you again for your feedback, and we hope you have a fantastic time at the event.
Kind regards,
The Gigantic Tickets Team
Disappointing from Gigantic
Disappointing from Gigantic. The artist cancelled (no one’s fault) but we are now out the nearly 20% booking fees which won’t be refunded. This is so unfair to fans. Companies need to have insurance so fans aren’t paying the price for these things!!!
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear of your disappointment following the cancellation of the event.
We completely understand how frustrating it is when an event is cancelled, particularly when the cancellation is outside of everyone's control.
When an event is cancelled, refunds are processed in line with our Terms and Conditions and the agreement with the event organiser. As is standard practice across the ticketing industry, only the face value of the tickets is refundable. Booking and transaction fees are non-refundable, as they cover the costs associated with processing and administering the original booking, regardless of whether the event goes ahead.
We appreciate that this isn't the outcome you were hoping for, and we're sorry for the disappointment and inconvenience this has caused.
Thank you again for taking the time to leave your feedback.
Kind regards,
The Gigantic Tickets Team
Contacted Amy,customer services,at Gigantic Tickets
Contacted Amy,customer services,at Gigantic tickets regarding a query about our campervan going to Belladrum Festival.
Got a very informative reply which solved my problem.
Amy also replied asking if she could be of any assistance in the future then please do not hesitate to get in touch.
Thanks again Amy.
Best wishes
Eric
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi Eric,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with your Belladrum Festival campervan query and provide the information you needed.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her helpful and friendly support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at Belladrum Festival.
Kind regards,
The Gigantic Tickets Team
Very helpful customer service.
Very helpful customer service.
I was dubious at first as there was only a chat or e-mail option and no telephone number but they responded within a few hours and were able to resolve my issue. Efficient and friendly service given from Gemma.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi Stuart,
Thank you for taking the time to leave your review.
We're pleased to hear that Gemma was able to assist with your query and resolve your issue quickly. We'll be sure to pass your kind comments on to her, as she'll be delighted to know that her efficient and friendly support was appreciated.
We understand that having an issue with your booking can be concerning, so we're glad we were able to provide reassurance and a solution.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Blue badge parking
I was given complementary tickets to an event coming up this weekend at knebworth house park.the blue badge online parking had closed for the event.but emailed customer service team and got a quick response from the team.after taking some of my details they processed a parking booking reference number and got me in after the online booking system had closed.so a big shout out to holly and Gemma @ gigantic tickets.many thanks
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi Kevin,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Holly and Gemma were able to assist with your Blue Badge parking query and help arrange your parking after the online booking window had closed.
We'll be sure to pass your kind comments on to Holly and Gemma, who will be pleased to know that their support made a positive difference and helped give you peace of mind ahead of the event.
Thank you again for your lovely feedback, and we hope you have a fantastic time at Knebworth House Park.
Kind regards,
The Gigantic Tickets Team
Gemma was really helpful in sorting out…
Gemma was really helpful in sorting out accessibility query and parking access. Very quick to respond to numerous questions! and professional at all times
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi Sarah,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your accessibility query and parking arrangements, and that she provided helpful and professional support throughout.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her quick responses and assistance were appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I signed up to Artist Pre-sale but bad
I signed up to Artist Pre-sale for Duran Duran Halloween special gig. Then on the day of Pre-sale, at 10am, link to Gigantic looped to "verify" my access from smartphone. It didn't even put me on virtual queue like other ticket sale site. I have to refresh many times, even tried other device twice. So finally my Tablet got through but Accessible Tickets wereall sold out by 10:20！So had to to try ordinary seat tickets and finally able to buy at 10:50. One transaction for 1 hour! Couldn'tsee any seating plan from my large tablet, so just chose from the price I could afford in P3 section which is quite high up one section below P4 which has vertigo warning. There weren't any Standing Stalls - probably reserved for Duran's paying VIP members only. Not all fair but some fans are prepared to support them. This will be my second Halloween special and the last year's Manchester one was brilliant so again here we go. Nobody live forever - Duran Duran are worth making efforts to see live! But, Gigantic - poor design, no virtual queue pre sale time (others have so log on and wait until sale begin half an hour if such popular tickets going for Artist Pre-sale,especially as we let them know we want them since artist announced the show.) Improve more! AXS, Ticketmaster, South Bank Centre do much better! We have no choice but buy Artist Pre-sale from specific ticket agency. Only give one star, could be nile.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the booking process frustrating.
For high-demand events, a large number of customers can attempt to access tickets at the same time, which can affect waiting times and availability. The ticket purchasing process, including any queuing or verification systems, is determined by the ticketing setup in place for that particular event and is designed to provide fair access to tickets.
We're sorry to hear that the accessible tickets had sold out before you were able to complete your booking. As these tickets are limited in number, they can unfortunately sell out very quickly during popular pre-sales.
We're pleased that you were ultimately able to secure tickets for the show and hope you have a fantastic time at the event. We also appreciate your comments regarding the booking journey and seating information, and we'll ensure your feedback is passed on to the relevant team for review as we continue to improve our service.
Kind regards,
The Gigantic Tickets Team
I contacted Amy for a refund…
I contacted Amy in the refund department to see if i could get a refund on a campervan ticket i brought for Eddfest as i had hurt my shoulder.I was expecting a struggle but i was very pleasantly surprised at how straight forward it was.Thank you Amy your customer service was fantastic
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're sorry to hear that you were unable to use your campervan ticket for Eddfest due to your shoulder injury, but we're pleased to hear that Amy was able to assist and make the refund process straightforward.
We'll be sure to pass your kind comments on to Amy, who will be delighted to know that her support and customer service were appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Gemma from gigantic emailed me to say…
Gemma from gigantic emailed me to say there was additional platform tickets over the moon
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to get in touch with you regarding the additional platform tickets and that this was such great news for you.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that she helped make your experience a positive one.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I have to say I love using Gigantic
I have to say I love using Gigantic, so much better than other agents. The staff are always helpful, Gemma was very helpful and very informative, worked quickly to answer my questions.
Gemma is a credit to Gigantic and shows what customer service can be like, thank you Gemma
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you so much for taking the time to leave such a fantastic review.
We're delighted to hear that you enjoy using Gigantic and that you've had such positive experiences with our team.
We'll be sure to pass your kind comments on to Gemma, who will be thrilled to know that her helpful, informative and efficient support made such a great impression.
Thank you again for your lovely feedback and for your continued support. We really appreciate it and hope you have many more fantastic experiences with us in the future.
Kind regards,
The Gigantic Tickets Team
Helpful. Professional. Efficient.
I cleverly bought tickets through Instagram using an email address that is no longer active. I thought the tickets might be a goner, but Gemma was extremely helpful to get the tickets resent to my actual email address in time for the show. What a relief!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to help resolve the issue with your booking email address and get your tickets resent in time for the show.
We understand how worrying it can be when you think you may not be able to access your tickets, so we're pleased that Gemma was able to provide reassurance and a quick solution.
We'll be sure to pass your kind comments on to Gemma, who will be delighted to know that her support was appreciated.
Thank you again for your feedback, and we hope you had a fantastic time at the event.
Kind regards,
The Gigantic Tickets Team
Rapid response from Gemma
Rapid response from Gemma, saved my bacon as I needed to get an extra bella ticket for my 3 Yr old nice:)
Big thanks
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist you quickly and help arrange the additional Belladrum ticket for your 3-year-old.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that she was able to help save the day and make sure you were all set for the event.
Thank you again for your feedback, and we hope you have a fantastic time at Belladrum.
Kind regards,
The Gigantic Tickets Team
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