I bought one of the “Dad Tax” mugs for my husband after the kids kept joking that he steals everyone’s fries and snacks. The customization was simple enough and I added his name underneath the design.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am with most of the other customers on the bad reviews I read, Guaranteed delivery by Christmas IF ordered by Dec 10th, Ordered Dec 3rd and got an email saying they received order and am processing... Näytä lisää
Yritys on vastannut
I am pleased with my 3 items purchased! I order 2 customized shirts and a mug for my husbands 1st Father’s Day. However USPS lost my package and we’re very uncooperative in locating it or refunding me... Näytä lisää
Yritys on vastannut
They sent me an invalid coupon and when I tried to apply it to my order, the order went through instead. I contacted them to let them know to cancel it or honor the code and they said the code isn't v... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Gearcustoms, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Yhteystiedot
1275 Fairfax Ave, 94124, San Francisco, Yhdysvallat
- +1 (205) 880 8899
- support@gearcustoms.com
- gearcustoms.com
3,0
Keskitasoinen
106 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Memories that will last
My son is graduating from Kennesaw state university this December. With honors might I add! I ordered a personalized scarf to go with his cap and gown and it turned out amazing. The depth of the pictures were perfect, everything was just as it was advertised, and it came in a decent time frame. I am very pleased with my experience. I was a first time customer and I will remain a customer for sure.
6. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Too slow of delivery, no customer service
Needed an order delivered by the 19th of the month, website stated this was not an issue by the estimated delivery dates, but it was not true. Customer support only send one message per day it seems and the info is not helpful and they are unwilling to do much at all.
Order placed on the 6th.
Order marked as shipped on the 14th.
No UPS tracking info, started support chat on the 18th for current status or refund
1 message per day is all that support can give with no real answers or clarity
On the 20th UPS finally showed an ETA of the 24th
Zero responses from customer support since the 20th of the month (currently 25th)
Avoid this company, look for a more reputable one.
25. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Horrible!!!!
Horrible!!!!
I ordered my graduation sash from them which I never received it.
I graduated without it because of them. They successfully switched my joy to tears😭😭
I don’t recommend them to anyone.
Don’t order anything from them unless you want to cry on your special day like me.
19. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Not professional.
If I could give ZERO stars I would. I ordered a shirt for fathers day and I made sure the address was correct when I made the purchase. Come to find out the item got shipped back due to not having the correct address. I've tried calling and emailing. I got nothing back. DO NOT ORDER FROM THEM!!!!! It's bull crap. I didn't even get a refund.
9. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Bad customer service/Product never received
I purchased a custom sign in early June & it’s now mid July & I have not received the product. I’ve tried to contact Customer Service by phone & email with no response. I would not recommend this company. M
16. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Bad Serviced
I placed an order for 3 shirts, two of them came the way i expected, the third shirt looked faded and is not what i expected at all, the color of my hair looked blond and it is suppose to be brown. It was a mess. My other issue with your company is that you do not give much updated or a good tracking numbers for the orders. I did not like that either and when i reached to find out about my order no one responded. Some of my order was for Father's day and I received over a week later. I will not be ordering from you again.
9. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
My product was sent back because they…
My product was sent back because they had zip code wrong. Instead of sending it back to me, they sent me a coupon and said ro order again. Why the hell would I pay twice for my order???? I just want my order sent back to the right address. Why can't I get a refund or send the package back? That's not an answer.
8. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. Your order could not be delivered due to the wrong address and it is also completed so nothing can be changed, we are sorry
Lack of customer support and wrong product description.
I had reached out a few times by email and by the contact us option on your website. Automated responses are all I receive with no solution. The tumblers do not have a magnetic locking lid as described in their details. Very low quality.
15. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hi,
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
I placed an order and canceled the next…
I placed an order and canceled the next day, because they could not guarantee receipt of item by the time I needed it. That was on May 8th and they still have not issued a refund. It's been a month now!?! Getting a hold of anyone for customer service help is ridiculous. You can only email and cross your fingers that they reply.
8. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hi,
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Poor Customer Support
I ordered a dog themed t shirt for my wife for Mother's Day on April 23. The shirt design was awesome but the shirt is way too big. I've reached out to customer support by email several times and left a review on GearCustoms website to see what we can do to get a shirt that fits. I have yet to get a response. I hope this review will help to get this resolved
23. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us.
I have given you a solution via email and sms, please check and report back to me, thanks
Been waiting a whole month and Im still…
Been waiting a whole month and Im still waiting to hear from someone. NEVER got any email.... wish i would have checked the reviews first. This site is to SCAM US citizens out of their money. PLEASE be aware
6. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
I think I have been scammed! Run!!
I think I have been scammed! I ordered a tshirts said it would be here by June 6th, no email of confirmation. I have tried emailing no response! Could you please be honest and refund my money????
5. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hope you have a great day!
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest.
As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
If I could give less than one star I…
If I could give less than one star I would. Never received my order and when I emailed support the first time I was told it would arrive in 7-10 business days. After waiting more than 10 business days I emailed support again requesting a refund…no reply. A few days later sent another email…no reply. Don’t waste your time or money with this scam company.
4. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hi, I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understood, to be honest.
I have already replied to your email, but I am still waiting for the manufacturer to give you a more detailed response, please wait.
I ordered a tumbler for my best friends…
I ordered a tumbler for my best friends birthday. Order placed May 3rd. May 13th I inquired about the order. No response for a couple days, when I received the tracking number. Checked it today - May 18 and it says "order not found". SCAM! DO NOT ORDER FROM THIS COMPANY!!!!
18. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hi,
I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
I am very pleased with the tee shirt
I am very pleased with the tee shirt. It goes in a quilt I'm making for my brother that passed. His daughter will be very happy. Thanks, great job!
24. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
I ordered several ornaments for…
I ordered several ornaments for xmas..tracking said I moved..I wrote many many times to company and Ashley at company regarding this..I had NOT moved but received no response from company and a few emails from Ashley with same email stating it was sent. This has been ongoing for 3 months. Please do not order from them
15. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
We are very sorry for the inconvenience with your order. The order has been shipped, but because you have moved out of the shipping address, the order cannot be delivered to you. We have provided you with a coupon so that you can re-order your new order delivered to your correct address. Thank you very much for your purchase
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY. If I could give No Stars I would. First, They are NOT based in the USA as their website shows so I was charged international charges on my credit card on top of the cost of my order. Second, my order arrived missing items which the company refused to replace or refund my money for. Third, the two items I did get had blurry, smeared, and crooked printing and when I contacted the company about it, even including pictures of the issues, they refused to do anything about it. Do NOT spend money with this company! They will defruad you of your hard earned money.
29. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hi,
I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
Easy and beautiful
It was very easy to create the ornament, and it turned out wonderfully!
28. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
I ordered the personalized pet ornament…
I ordered the personalized pet ornament and it came out beautifully. Conversations with company were great and company was very responsive. Would buy from them again.
20. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
Unsatisfied customer
Communication with this company is very limited. I placed my order November 30, 2022. Finally received a tracking number on December 14th. Gearcustoms email said it was issued December 4th, but nothing was visible with UPS. Today is December 17th and still no change or idea when or if I will get my gift for Christmas. They did of course take my money same day. Google search said could be possible scam, I guess I will see.
17. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gearcustoms.com
Hi,
I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@gearcustoms.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you!
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