Delivery showed up weeks before it was estimated to arrive, which was a great surprise. Happy with the purchase overall, just a few quality issues with the dining table set purchased. Between t... Näytä lisää
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Rated 5 out of 5 stars 2 days ago We popped into Furniture World in… We popped into Furniture World in Barnstaple just to have a look . Alex greeted us warmly and offered us help if we needed it b... Näytä lisää
We did the rounds of sofa shop in Plymouth then went online to see if their were any other sofa shop we missed saw furniture wold looked at their website found a sofa I like. We pop to Liskeard to s... Näytä lisää
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Such a wonderful shopping experience. So much nicer to shop in a family run business rather than the soulless big boys. Kevin was absolutely fantastic. So relaxed, no pressure when choosing a sofa. We... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
Yhteystiedot
Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, Yhdistynyt kuningaskunta
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
4,0
Hyvä
567 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was served by Richard Glosby from the…
I was served by Richard Glosby from the Truro branch. He was very patient and helpful. He explained in detail and unfolded the bed settee for me to see.
He concentrated on my needs and I had his full attention.
The bed settee was ready for delivery earlier than I expected. There was a delay with my carpet fitter but when he had a cancellation and carpet was laid earlier than expected there was no problem my delivery date was brought forward with no problem.
The 2 guys that delivered it were very friendly and helpful and explained again how it worked.
Overall a perfect smooth experience.
I would definitely recommend Furniture World to my friends.
4. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your fantastic review! We’re so pleased to hear that Richard at our Truro branch provided you with such patient and attentive service, ensuring you had all the information you needed to make the right choice. It’s also great to know that our delivery team made the process seamless and accommodating. We truly appreciate your recommendation and look forward to assisting you again in the future!
Excellent Team Newquay
Since I have moved to Cornwall I have only used Furniture world for my bed,carpets and furnishings.
Excellent team in Newquay.
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your loyalty and kind words! We're delighted to hear that Furniture World has been your go-to for beds, carpets, and furnishings since moving to Cornwall. Our Newquay team takes great pride in providing excellent service, and we truly appreciate your support. We look forward to helping you again in the future!
Excellent service
Excellent service, delivered carpet and sofas when it was convenient to us.
11. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your kind review! We're delighted to hear that our team was able to deliver your carpet and sofas at a time that suited you. Providing excellent service and convenience for our customers is always our priority. We appreciate your support and hope you enjoy your new furnishings!
I dont reccomend
I dont reccomend, such unprofessional service. They never delivered, when i get in touch with their shop, the Laura could not help, she did not even know the driver's name, the manager was rude. Never going back to them.
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Outstanding delivery drivers
I would like to say a big thankyou to the two young delivery drivers who delivered my 3 piece suite today, unfortunately I didn't get their names. Their professional skills and customer service was outstanding ensuring everything arrived in pristine condition. They were very respectful of my property even removing their shoes as I had newly fitted carpet and taking extra care of woodwork and walls. This wasn't the easiest of entrances especially carrying heavy furniture up steps and the horrendous weather conditions which added to this. A few days before two different delivery guys removed my old furniture with care and again brilliant service.
My whole customer experience of Furniture World from purchasing with Don at the Plymouth branch to delivery has been excellent. I will definitely be a returning customer. Thank you 😊
28. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your fantastic feedback! We're so pleased to hear that both delivery teams provided outstanding service and ensured your furniture was delivered with care and professionalism, despite the challenging weather and entrance. It's also wonderful to hear that Don made your purchasing experience smooth and enjoyable. We truly appreciate your kind words and look forward to welcoming you back as a valued customer in the future. Enjoy your new suite! 😊
delivery driver wasn't a great ambassador for your company
You should make your drivers aware that they represent your company while out driving your company vans. Today after one of your vans left the distribution centre in Redruth, rather than stop behind parked car on his side of the road and letting me carry on, on my side of the road, he decided he was more important than me and forced me to stop abruptly and force his his way through while giving me hand gestures as I shrugged my shoulders at him. Guess who won't ever buy anything from furniture world? All because of the conduct of your delivery driver, such a great advertisement for you company.
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your review. I can only apologise that the driver of our vehicle was so discourteous to you – we certainly don’t advocate that type of behaviour and basic rules of the road suggest he should have given way to the you as oncoming traffic. I will raise this with the warehouse but apologise again for his behaviour. Definitely unnecessary.
I bought 2 items of furniture from the…
I bought 2 items of furniture from the shop as I don't order expensive things online. Once the furniture was here, it didn't look right. I phoned and asked for a refund (in their adverts it states free deliveries and refunds). The horrid man I spoke to said I can't have a refund as I purchased the furniture in the shop. At no time was I told that I would not be allowed a refund. I'm 69 and live on my own. I could however chose something else instead less 20% of what I'd spent. There is nothing else I like or need. I just wanted my money back. It's a con.
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
I’m sorry that you have left us a 1 star review. You will no doubt be aware that the terms and conditions you have quoted are for items purchased online – the distance selling rules are different than those when you buy from a store. If there was no fault with the goods that were delivered to your home then we cannot just take them back. Our terms and conditions clearly state that we charge up to 20% as a restocking fee and in this instance you had changed your mind about what you wanted. If you had found something else in store to re-select to, it is likely the restocking fee would have been waived. This is not a con, the details were clearly stated on the terms and conditions of your order.
The gentlemen who brought my mattress…
The gentlemen who brought my mattress were very respectful, carried it upstairs and removed the packaging for me. They disposed of the packaging also. Very cheerful and friendly duo.
3. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for sharing your experience! We're thrilled to hear that the delivery team provided such respectful and friendly service. It’s great to know they went the extra mile by carrying your mattress upstairs and removing the packaging for you. We’ll make sure to pass along your kind words to the team!
Kind regards, Ethan
New bed purchase
We purchased a bed 18/12/24 and initially was being dealt with by George who was a new employee.
We then had Ben join us to support his colleague.
I happy to say what a really enjoyable experience we had during this sale both guys where great and Bens knowledge of the product was second to none..
Thank you guys…
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for sharing your experience! We're so pleased to hear that both George and Ben made your visit enjoyable. It’s great to know that George is off to a fantastic start, and Ben’s product knowledge impressed you. We'll make sure to pass on your kind words to them both. Wishing you many restful nights on your new bed!
Outstanding service by this company
Outstanding service by this company, particularly a chap called Jonathon. We have moved from Cornwall to Hampshire just before Xmas, so thought delivery would be an issue and we’d have Xmas Dinner on trays sat on camping chairs…….
The Items we ordered, suite, dining table and six chairs were with us in our new Hampshire home within six days of purchase and before the 23rd Dec as promised!! Absolutely amazing, cannot fault this company and thoroughly recommend them to anyone shopping there. Great range of goods and first class service. Many thanks 👍👍
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you so much for your glowing review! We're delighted to hear that Jonathan and the team were able to ensure a smooth and timely delivery to your new home in Hampshire, especially during such a busy time of year. It’s wonderful to know that you’ll be enjoying your suite, dining table, and chairs in time for Christmas. We truly appreciate your recommendation and kind words about our range and service. Wishing you a joyful first Christmas in your new home! 🎄🎁
great sofa bed from you guys…
I bought a great sofa bed from you guys but was disappointed with the delivery.
They didn't unwrap the sofa and take away the packaging plus fitting the arms onto the unit was very difficult, the sliding brackets were out of alignment which made it very awkward.
This would be impossible for elderly customers to achieve so to improve your service please take this on board.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
We’re sorry you were disappointed with the delivery service offered. We provide two levels of delivery – standard delivery (which you chose) or premium delivery. Standard delivery does not include unwrapping or assembly. You would have been given the option to upgrade to premium delivery which would have provided the service you were looking for. We often go above and beyond with our service especially if we find we are dealing with maybe an elderly, vulnerable customer who might struggle to assemble their furniture.
We take all feedback seriously and would thank you for taking the time to write your review.
Very polite
Very polite and thoughtful brought the bed up stairs to are bedroom and told us that parts are in side of the bed delivery driver where excellent thank you
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your kind words! We're delighted to hear that our delivery team provided such thoughtful and professional service. Ensuring your new bed was safely delivered and set up where you needed it is always our priority. We'll make sure to pass your feedback on to the delivery drivers – they'll be thrilled to hear it. Thank you for choosing Furniture World!
No predatory sales people in here.....
Having being pounced on be predatory sales people at several other furniture stores nearby, it was great to go in to be met politely and offered assistance if we needed it. Kevin answered all our questions about the furniture we were looking for. He was knowledgeable, polite and really helpful. We were so impressed we went back to buy some more furniture - completely bypassing the other stores. Again, Kevin helped us and we have ordered a new suite to go with the other furniture we bought. A special mention also to the gentleman (sorry - can't remember his name) who sold us a mattress. Again, he was knowledgeable, helpful and polite.
3. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for taking the time to share your experience with us! We’re so pleased to hear that Kevin provided the knowledgeable, polite, and helpful service you were looking for. It’s wonderful to know you felt comfortable and well-supported in our Plymouth store—exactly the experience we aim to provide every customer.
We’re also thrilled that your positive impression led you to return for more furniture! We’ll be sure to pass on your kind words to Kevin and the rest of the team, including the gentleman who assisted you with the mattress. Thank you for choosing Furniture World; we can’t wait to deliver your new suite and furniture. If there’s anything else we can do for you, please don’t hesitate to reach out!
Ordered 6 Cooper dining room chairs
Ordered 6 Cooper dining room chairs , had a issue with two of them contacted Furniture World who responded immediately and replaced without any problems .
Jade at customer service was brilliant and nothing was too much trouble, replied and kept in contact updating me on delivery etc,a credit to your company thanks Jade, will not hesitate in buying from furniture world again they are a great company.
Thank you from one happy customer merry christmas .
3. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for sharing your experience! We’re sorry to hear about the initial issue with your chairs but are so pleased Jade was able to resolve it promptly and provide brilliant service. She’ll be thrilled to hear your kind words! We truly appreciate your support and look forward to helping you again in the future. Wishing you a Merry Christmas too! 🎄😊
Excellent service
We visited the Plympton store to buy a bed and Ben was really helpful and answered all our questions. He kept us informed about our delivery date. The two delivery drivers were polite and respectful. They fixed our new bed and headboard together and took away all the packaging. Excellent service from start to finish. Would recommend this store.
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your lovely feedback! We're delighted to hear that Ben provided such helpful service and kept you informed throughout the process. It's great to know our delivery team was polite, respectful, and ensured everything was set up perfectly for you. We truly appreciate your recommendation and look forward to assisting you again in the future! Kind Regards, Ethan
Served by Kevin
Served by Kevin, brilliant service, very helpful and knowledgeable. Good selection of Furniture and Beds.
Purchased all new furniture for our move.
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your fantastic review! We're thrilled to hear that Kevin provided brilliant service and shared his helpful knowledge to assist with your purchase. It’s wonderful to know you found everything you needed for your move from our selection of furniture and beds. Best wishes in your new home! Kind Regards, Ethan
Bedroom suite
Our new bedroom suite is beautiful and really well made, packed well so no chance of any damage in transit.The two delivery men were polite and on time
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for your wonderful feedback! We're so pleased to hear that you love your new bedroom suite and appreciate its quality. It's great to know the delivery was smooth and on time, with our polite delivery team. We hope you enjoy your new furniture for many years to come! Kind Regards, Ethan
Helpful holly
Hollie was great at helping us make a decision after a long day searching, it was great to not have a pushy salesperson, but someone happy to help when you need it. Nothing was too much trouble. Was A pleasure to purchase with you. Will recommend
2. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for sharing your positive experience with us! We're so pleased to hear that Hollie could provide just the right balance of support and space while helping you make your decision. She takes pride in offering attentive, friendly service, and your kind words will mean a lot to her. We're grateful for your recommendation and look forward to welcoming you back in the future!
Kind Regards, Ethan
From start to finish excellent service
From start to finish excellent service! Care and attention given throughout, from being greeted as you walk through the store, to the excellent knowledgeable sales team, to arranging delivery and the delivery team. Fantastic service from the Threemilestone store
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you for sharing your wonderful experience! It’s fantastic to hear that every step of your journey with us at the Threemilestone store met your expectations—from the warm welcome to the knowledgeable sales team and efficient delivery service. We’re committed to providing this level of care and attention to all our customers, and your feedback truly means a lot to us.
Best regards,
Ethan
Excellent from start to finish
Ollie was brilliant at answering all my questions and giving me all measurements and pricing.
Delivery was quicker than I expected and the 2 man crew that delivered the furniture were very polite and efficient. The whole process from selection to delivery was painless and very professional. Would recommend and use furniture again
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FurnitureWorld
Thank you so much for your fantastic feedback! We're thrilled to hear that Ollie provided you with all the details you needed and that our delivery team exceeded your expectations with prompt and courteous service. Knowing that the entire process was smooth and professional means a lot to us. We look forward to assisting you again in the future and truly appreciate your recommendation!
Best regards,
Ethan
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