FurnitureWorld Arvostelua 

Very poor quality furniture from China , some of it arrived( after months waiting ) smashed to pieces , the only item I kept is broken after 4 months . Customer service is useless , overcharged me by £200 , initially refused to discuss it then tried to divert me to the finance company. Total failure to rectify the broken item , claimed no knowledge of the email i'd sent then 30 seconds later claimed they'd sent a replacement which conveniently must have got lost in the post. The woman I spoke to today is in the wrong job , patronising and continuously shouting over me and then threatened to put the phone down if I carried on interrupting her . Spoke to me like I was 5 years old. Its been a nightmare from start to finish !

A huge selection of beds and sofas. The service is just right - not pushy at all, but knowledgeable and amenable.
Good prices.
I would recommend to others without any hesitation!

After purchasing a table and chairs a few weeks ago I had a problem extending the table. I telephoned the Truro shop and Ollie was very helpful and when the problem couldn’t be solved over the phone he came to my address within half an hour it was all sorted. Great service.

Matt at furniture world Truro was a brilliant help! It’s much easier to go in to store and talk to someone. Thank you Matt for helping us find our new sofa.

Such a wonderful shopping experience. So much nicer to shop in a family run business rather than the soulless big boys. Kevin was absolutely fantastic. So relaxed, no pressure when choosing a sofa. We then also needed to get a new mattress and George was equally amazing with his expertise and friendly nature. Don made us good coffee and Daisie was great in helping us choose colours! So all in all a real family effort!! Thankyou so much X

Excellent customer service. We ordered a tv unit and less than 48 hours later it was delivered! Excellent packaging however unfortunately it was damaged goods inside the excellent packaging. We were disappointed and contacted Furniture world by email. The same day we received an offer of acceptance with 25% refund or exchange. We couldn’t face repackaging and the hassle so we accepted the offer and my husband mended it. It hardly shows really. Each email was replied to promptly. Thank you Jade for your help.

I bought enough pieces to furnish 6 hotel bedrooms after sampling some before going back and purchasing the remaining.
The reason I went back and bought more was because of the quality of the furniture, but also the way Zia went out of her way to provide the levels of service that gave me the confidence to give them my business.
The delivery teams were helpful and polite, having been upgraded to the two man white glove service, who then delivered every piece to each room, built, and then took away the packaging.
There were a couple of pieces that arrived damaged, but Zia quickly had replacements arranged and removed stresses.
I cannot recommend them highly enough.

I expected to have to wait 2 months for the furniture to arrive. However, after being notified that it had arrived on 9 July, I have today (29 July) been contacted by the delivery service and informed that the first date for delivery is 7 August, despite having notified Furniture World that I am away from 2-16 August. Furniture World have washed their hands for any responsibility for delivery and I now won't receive the furniture until late August at the earliest. It was ordered on 10 May. I will not use them again.

DON'T BUY MARBLE FROM THEM.
Replacement marble table top also arrived BROKEN and upon further inspection we found it was already repaired previously. 3 months wait for yet another disappointment.
This was 3 out of 3 items had to be replaced, sadly.
So for 3 different items we are now scheduling the 7th delivery with 4 of them are replacements.
Very poor finish in general, it was a huge mistake to go with this brand.

Ben the bed sales specialist in Plymouth was very helpful and informative about mattresses
And the service was first class

Kevin made our visit to your shop easy, comfortable and simple. We chose our items and were not pressured in any way, he was very helpful.23

I ordered two large sets of outdoor furniture (Gallery range) from Furniture World, with the understanding that delivery would take approximately seven days. This was a key factor in our decision, as we needed the furniture in time for our son’s 2nd birthday party at home.

We received a text from their delivery company, Arrow XL, allowing us to schedule our preferred delivery date — we selected Tuesday 22nd July.

However, at 8:04am on the morning of delivery, I received a message advising the delivery had been cancelled as the goods hadn’t been received. I had taken the day off work specifically to receive the order, resulting in a lost day’s wages.

What followed was incredibly frustrating — I was passed between Furniture World and Arrow XL, with neither party taking responsibility for the issue. To make matters worse, the next available delivery date offered was 28th July, which is clearly too late.

Overall, a deeply disappointing experience and a clear example of a company failing to take ownership — leaving the customer to absorb the impact. I would strongly advise against using either company if you’re expecting a reliable and professional service.

Another visit, Another great experience from St austell branch 👏 had an issue with some chairs nothing was too much trouble , Harry put my worries at ease dropped off chairs and between Harry and the other lovely man (sorry didn't get his name but he's one of the original team) they fixed them there and then for me and put them in the car superb service that I've come to love about the store, it's never a one off its the service you get on every visit. I then went home with some photos of extra 'wants' and called for some measurements again Harry again got them for me there and then , too then return to store place an order ,forward 24hrs changed mind 🤦‍♀️called the store no problem order amended
. Keep saying it but honesty wouldn't go anywhere else for furniture, great prices. Great selection and absolutely first class customer care from a great team , so again Thankyou St austell team ⭐️⭐️⭐️⭐️⭐️

If I could give zero stars I would.

I have only just been told my order is delayed by 12 weeks (yes you read that right) when it was supposed to arrive by end of June. I only know this as I contacted them towards the end of June to ask what's going on as I hadn't heard from them. Apparently it's due to the ongoing global issues, I don't believe that for a second. It now says on their website that it's 12 weeks from order... That's a coincidence. Sounds like they forgot to place my order a month ago.

Never have I ever heard of a piece of furniture being delayed for three months when it's been radio silence from them for an entire month.

I contacted the store today with a concern about the transformer on my Celebrity riser recliner chair. A extremely helpful and knowledgeable guy called Ben listened intently to my concerns and even asked me to remove the batteries from the transformer to check that the chair was working OK and I felt happy with his advice. I'm a 67 year old pensioner and it's a credit that you have such good staff.
Well done to Janine who sold me the chair in the first place and Ben who helped me today
Thanks fantastic service 🙂

Scam company! I wouldn't waste your time or money on this company. You can find the same products elsewhere for cheaper and better quality. They have the worst customer service I have ever experienced and as for the sales manager Jo she is so unhelpful honestly don't understand why she is in a customer facing role. Items arrived damaged and the company did nothing to resolve the situation. Thanks for nothing.

Had an open wardrobe delivered by FW. Quality was awful so requested a refund. In the meantime I ordered a different open wardrobe. Still waiting for the old one to be picked up and the new one to be delivered over a month later. I was told that the courier would send a text within 48 hours. Nothing. Have now been told that the courier has sent an email. Not received, or any communication in fact. Keep chasing and being fobbed off. Just a box shifter who has poor comms and perhaps a poor relationship with the supplier and/or courier. They don’t actually carry stock so you will have to wait while they order from the supplier. Better off going somewhere that actually carries stock.

Had the pleasure of working with Matt at Furniture World - attentive, knowledgable and incredibly helpful. All furniture now ordered for new home; fingers crossed the product is as good as the service - thanks Furniture World & thank you Matt for the excellent customer care.

Friendly staff at the St Austell branch, not the slightest bit pushy. They showed us the available items they had instore. They were very well informed and found us the best deal, and even wrapped up an ex display unit ready for we to collect.

Ordered items described on the website as being “in stock” and “ready to deliver” on 4/5/25. Confirmation email stated “expected” delivery date between 7/5/25 and 10/5/25.

Sadly, a further email received a couple of days later suggested the “order had been emailed to the supplier”, and cast doubt on the delivery date that was initially suggested.

Ultimately, the items didn’t get delivered until 23/5/25. When I queried why they were advertising items as being “in stock and ready to deliver” but not delivering items for almost 3 weeks, I was told the items are actually ordered from a 3rd party who in turn sort out the delivery themselves.

Overall, the items are fine but the delivery process was wholly unsatisfactory and misleading.