FurnitureWorld Arvostelua 

Prompt response to telephone enquiries by helpful operator. Efficient delivery service. Unfortunately had to return item as it was not suitable. Again return was promptly organised and refund given without any quibble. Would not hesitate to use this company again because of their excellent customer service

Customer service and communication was excellent from Henderson branch👌
Absolutely love my double bed, sleep time pocket pillow top mattress and nz made base.

Really helpful sales assistant Candice spent a lot of time talking to us and giving us different options on our furniture choices.

The customer service from the team at Furniture world was excellent. I unfortunately had issues with the delivery company, but the Furniture world team acted on this quickly to resolve with the supplier and were very personable and friendly to deal with in doing so.

They came out to quote on carpets
Not one call afterwards
So ordered elsewhere
Wasted your own time and fuel as well as my time
Just tried to order some furniture today and left my details online
No call, just an email saying “order online”
Asked about a phone call or ordering in store, another email back basically saying “order online”
They clearly don’t want your business when you’re waving a white flag trying to buy things, not everyone wants to order online. Some people like dealing with people.

I placed an order for a hallway bench in September with an intention to receive it within 10-12 weeks, as stated on company website. I was happy to wait. It was supposed to arrive mid-December but only recently when I asked about the status of my order did I receive an update that the furniture wouldn't be with me until February! If I hadn't asked for an update I wouldn't even know about it.

What a waste of time. I would not recommend this company.

I was told this furniture would be here 2nd week in December it has now changed yet again to the 3rd week in December. I advised about the fact I would need some notice to donate the furniture I already have now you tell me delivery it will be at the discretion of your carrier.

Did you also realise that no one from this company has ever contacted me with an update, I have had to do all the follow ups! Equals a despicable level of zero customer service.

This order was placed on the 2nd of September and now you're telling me Christmas delivery is not guaranteed I'm surprised you are still in business. My experience has been not only disgraceful but shambolic with zero customer service, and without any apology until my call with a manager this afternoon.

Once this terrible experience is concluded be assured, I will never shop with again. I will not be organising removal of my furniture until I have a delivery date, because you would not care if I was sat here over Christmas with an empty lounge and you would not call or email to let me know either.

Excellent communication, advice and good prices. Made the whole buying experience stress free. Thank you.

We ordered an Oak TV cabinet from Furniture world, but it arrived damaged in soaking wet dirty packaging.

We then had two further returns, each with damage to the lacquer on the furniture.

Customer service were very helpful each time but the quality control on the furniture is shocking.

The couriers were badly informed. Polite enough but with the return/exchange coming as a complete surprise to them each time they arrived, no overshoes or other precautions to keep flooring clean/dry in bad weather.

Both my husband & I were looking for a replacement Vi-Spring bed & we met Ben. He definitely knew the products, we were guided through all of the various options. He was so helpful & made the whole process seamless. If you need a new bed just visit the Plymouth branch & ask for Ben.

Ordered the Soho bedside tables and chest of drawers. We were told the bedside tables wouldn’t be in stock until the end of November, which was fine.

On 18th September, Furniture World emailed to say the drawers would be in on 1st October and asked if we wanted them sent together. We replied the same day asking for them to be sent separately — no response.

By 21st October, still no drawers, so we chased it up. They then asked us the same question again! After explaining (again) that we wanted them separately, we were told the drawers still hadn’t been dispatched and the bedside tables are now delayed another three months because only one is in stock — even though we ordered two!

We’re cancelling, getting a refund, and won’t be ordering again.
P.S. The website still says the Soho chest of drawers are “in stock and ready for QUICK delivery” — totally misleading.

We took delivery of two swivel chairs but one of the seats had a problem. A man was sent down to check it out the next day and he ordered a new seat which arrived very quickly and was perfect. I would like to compliment the staff in Truro for an excellent service in both the purchasing, delivery and sorting out a problem immediately with no hassle. It makes a change these days to have such wonderful kind service. Thank you so much.

We went to numerous shops in Cornwall and only Ian in furniture world Truro addressed my size and build in buying the correct size sofas, even guiding us away from more expensive ones that wouldn’t suit, took his time with no pressure and so we went back and bought, great selection of products here, well worth the visit

Wonderful service.
Bought some new leather kitchen stools. Not only were they amongst the cheapest of this particular stool we found online. But delivery was speedy, and the stools were perfect!
But above all, the customer service we received from Samantha and Zia was incredible. Rectified a problem (of our making, not Furniture World) without question and extremely speedily.
Couldn't recommend more highly, thank you for such a brilliant experience

Great service from start to finish, always kept us informed of our sofa journey, friendly staff , George especially at Truro, with a special mention to the ware delivery team for helping out , went beyond.
Thank you

We were looking at getting 2 new sofas.We were met by Don Johnson,really helpful and a no pressure at all.
We were made aware of special offers and sale items.
Decided to purchase 2 G plan sofas.
The experience was 1st class,delivery was 2 man team,very courteous and an excellent experience.
Kept up to date with delivery from Redruth customer services.

Can’t that Matt and Ruth enough from furniture world Truro.
I placed and order for a LHF sofa from the first inquiry on the website i spoke from Matt from start to finish . I can’t praise him enough his communication skills are 10/10 .
Received my sofa exactly what I wanted only to find I placed the order for the wrong corner sofa I needed RHF . Matt spoke with Ruth in head office who has authorized a replacement (correct ) sofa to be ordered not many companies would do this . They totally go above and beyond . Thanks again to you , your hard work doesn’t go unnoticed 🥰 Danielle

Took our broken dining chair to the store where we bought it about twenty years ago. Despite the chair being out of production the staff members were extremely helpful and supportive, offering advice regarding repair/replacement solutions. Five stars to you and thank you both.

After my chaise sofa was too large to go through my hallway, Don came to my flat on the day, and was so helpful. They couldn't do enough when I went back to the store. I had the option of full refund, choose another suite, they also offered to have the large chaise sofa to be dismantled and rebuilt in my front room, or I could have my window taken out. It's rare to have such support and options given. Ben and Kevin were fantastic, which made a stressful situation more bareable. I had my window taken out, and Don (on his day off) came to my flat to help the removal guys to ensure the delivery went smoothly. Ben remained in communication with me from the initial delivery date, to the re delivery date. I can't thank furniture world staff enough, fabulous customer service, 5 ⭐

Matt was responsive and helpful from
the moment I first looked at the website. Throughout the entire process he was so helpful.