Fullbeauty Arvostelua 

If I could give a zero, I would! This is the the absolute worst experience I have ever had shopping online. I placed an order on March 21. Two items "shipped" on March 31. I had to wait until May to get a refund. Then, the customer service agent ate something crunchy the entire time. This was after waiting 30 minutes...Another part of the order "shipped" on April 29. I still have not seen that order. I tried to call and was disconnected because they have a high call volume. I guess it will be another 30 days to get that refund. The last item in the order is still backordered. I want it cancelled because summer will be over before I even get it. I also placed another order for a swim suit on April 21. I can't get any update on it. It is "processing". I have filed a complaint with the BBB. Probably will not help with this poor company. DO NOT SHOP HERE!

I have ordered 2 pairs of shoes from this company. I had to return them as they didn't fit. I have paid $ 121.00 for my order. I had to send 6 or 7 emails to get information about the status of my refund. Finally somebody decided to reply to me and informed me that they will refund $ 56.00! They have taken half of my money, and I haven't received even that refund! Stay away from this company!

Never received the order confirmation email, never received notice that you have to cancel in 2 hours but did receive emails to buy more stuff immediately so I know my email was good. After 24 hours, I went online found the order number & went though the automated system which said no order existed. Called CS & they could not find with the order # but found with my name/address. Asked when I could expect the order, was told they didn't know when the order would be processed/shipped, this information was supposed to be on the initial email that I didn't receive the email but the CS & Sup said they did not have the information in the computer system. Asked to cancel the order, was told by CS & a Sup. That the order could not be canceled in their system since it was in the processing status. I advised that I would refuse the order from FedEX. I monitored the order for a couple of weeks, nothing happened, never processed, I removed my payment information from the account. Finally after 20 days I get an email the company & the order shipped & an email from my CC that it billed (not sure how since the CC was not in the account). Called the company & stated I would still refuse the shipment. Even went to the effort of getting FedEx to ship back to company but even they delivered the package today. (Contacted a sup at Fedex, they came & got the package same day). If I had of seen any of these reviews. I would never have ordered from the company, DO NOT buy from them their company is "hinkey" ackag

First and ONLY time customer. Placed order on 4/11, received order shipped email on 4/13 and FedEx tracking number provided. I check the tracking number and it says the label has been created but the package has not been received. Ok, cool. That's expected since its the same day. Fast forward to 7 days later and the status is the same. Label created but package has not been received.

Silly me, I call Brylane Home. Why oh why did I do that? This is thee most dishonest company I've dealt with in awhile. I was told I have to wait 30 days before cancelling the order for a refund because they have to make sure the package isn't lost. Excuse me? The package is at the warehouse. FedEx did not lose the package. After explaining to the rep, what she is saying makes sense IF the package was given to FedEx, however, that's not the case here. I asked if there is anyone they can contact to confirm where the order is. Response: No. But yet they have already billed my card and I will have to pay for an item that they are just sitting on. Horrible customer service. I was told someone would call me to discuss the issue further. Here we are 2 days later and no call. Is anyone surprised? I'm not. What I am going to do, however, is dispute the charge on my card and write a review on any and all platforms available. Oh, did I tell you they tried to charge my card TWICE for the same order? That's a whole other long story, that finally got resolved TODAY.

Please do yourself a favor and just skip past this company and all the ones affiliated with it.

Not even 1 star. Used to be a good merchant. They are now ghosting customers. Cannot get a customer service response by caht, email or phone (50 min wait and still no answer?) I think they are going out of business but still taking orders to keep the money. Pass this one by. 10 days since ordering and order still pending, with no way to cancel or even get customer service except an automated response saying it is pending. So bad.

Shipping is a SCAM of late!! They jacked up shipping costs AND are still unable to fulfill the order in a timely fashion! When you call they simply say oh well- read the FINE print that it will likely be delayed!! Buyer beware especially if you actually want the product(s) within a timely fashion

Placed an order in January and received part of it three weeks later. Part of the order never shipped. Returned two items for credit on February 1st. It is now the 3rd week in March and I have not received my money back or a shopping gift card as promised. I talked to someone after calling numerous times and was told that I would get my return within 24 hour. But I never did. I will never shop with them again

I received my order from Fullbeauty (ONE STOP PLUS). The bag it was in had been sliced all the way through to my coat (a 1 inch slice). I left the second plastic bag on the coat and took pictures then I called and told them that I would accept a discount and have my alteration person see if she can do something with it; I told them that if they can offer no discount, I will return it. The Customer Service person was pleasant and she checked with someone who told her that they could refund me $5 on the $60 coat. I told her I will return it, however, there are so many reviews about them not receiving returned packages or claiming they received packages too late for a refund. I already had issues just tracking it to me. This is definitely the last order, unsubscribing completely.

I ordered two pairs of linen pants on December 6. They shipped December 8. It’s now February 22, and they haven’t arrived. I contacted Full Beauty repeatedly about this.

No reply. Tick tock.

I asked for a refund and no reply. I contacted i-Parcel who shipped it and they simply told me to wait because it was still in transit.

Hmmm. Right. I should keep waiting for a parcel that’s still in transit and hasn’t had a tracking update in a month. Sounds legit to me. The parcel landed on January 22 in Australia. Last update. Not a one since then.

It’s pretty clear the order has gotten lost at this point, because even in the absolute WORST Covid conditions last year, it doesn’t take four weeks for any parcel to clear Customs in Australia. I spent all of 2020 working in eCommerce Customer Service, so I am absolutely familiar with timeframes around parcels actually clearing Customs during various lockdowns.

I contacted I-Parcel, who they outsource their international shipping to, and they seem to care even less. They told me that it would have a new tracking number with Fastway once it cleared Customs.

I checked that new number repeatedly, but of course it wasn’t found by the system, because the parcel didn’t clear Customs.

How come? The parcel WAS LOST.

I can’t get a simple refund because I can’t get any Customer Service from Full Beauty because they don’t reply to emails, apparently. Apparently it’s my fault for ordering from them. It’s actually a nifty way to get around refunding a customer if their parcels go awry – have multiple links in the chain responsible for handling it. You too can shirk your ethical and legal responsibilities if you ignore the annoyed customer in the hopes she goes away!

Actually, you can’t. I paid them. They have my funds. They owe me a refund for goods I did not receive.

I used to order from them 5–6 years ago. It took forever but it was reliable. Now, it’s untrustworthy and a quick Google tells me that their reputation is now so poor that I am embarrassed I made the purchase. It sounds like they are barely above scam level.

I wasted my funds and they won’t reply to me to refund me for goods I haven’t and will never receive. Don’t buy from them. Some companies want to milk the excuse for delays and missing parcels COVID-19 gives them – sounds like they’re one of them.

Buyer beware. Honestly, having a Customer Service background and knowing that you’re dealing with a company that’s got such poor Customer Service that you have to go into full Karen mode in an attempt to try to get either the goods you’ve paid for or the refund you’re owed is just ridiculous. No-one wants to demand things or act entitled, but companies who act this way only contribute to toxic Customer Service culture. You shouldn’t have to go, ‘oh great, well, I guess if there’s any hope of a refund I’ll have to take it public’ – that’s awful. And it’s reality.

Pull your socks up. I’m not buying anything from them ever again, which is a terrible shame.

If there could be a zero star selection that is what I should select. I ordered in December 4 items and when I got the package I was so excited I tried them on and was not thrilled with the quality or even the cut as well as I got an ugly green shirt in stead of a pair of pants. So I returned them that day and called letting then know about my mix up and return. I emailed them about a week later and no response for 3 days. I called again and they did not get my emails until 7 days later. They received my package on the 7th of Jan and still nothing about my refund. I waited for a response until today 1-21-21 stating they put it on a gift card. I will not reorder from these people at all and they gave me a gift card. I emailed them again asking for a full refund back to my checking account and still nothing. I balanced my check book this evening and I had another charge of $35.29 in my checking account I called and spoke with someone at customer service and they told me they cannot do anything about the charge until I receive the product I ordered. I DID NOT ORDER ANYTING FROM THEM TODAY! I told him that on the phone and he stated he can't do anything about it until I receive the product that I didnt order and return it to them for another refund. This is bull crap. I will never order from them again and I suggest you dont either.

I have ordered from them for years but the last 2 times have been awful! They keep charging my card for some stupid rewards thing. $1.99 two days ago and then at 2:30am this morning another $2.31. My order was placed a week ago and still hasn’t shipped. I called to cancel it and they told me it can’t be cancelled because it’s processing... I was also told this 2 days ago. What a bunch of crock! So I called on the 7th when the first charge hit my cc and she assured me it was cancelled, she was snotty with me and told me I had to call back again next week to get refunded. If it was cancelled how was my cc charged again? I’m furious! Thanks for being just another untrustworthy website FullBeauty.

I have been a member of their shopping club for a number of year. For several years they were a decent place to buy good clothing. However, for at least the last year they have been horrible. I waited a month before calling them to find out where my purchase was. (It was six days just to process it.) The customer service representative told me that they are a very big company and I shouldn't expect things to move quickly. She was very rude. I told her Amazon is bigger and they don't have a problem. This is the end of shopping with them for me.

As others have stated, now that FullBeauty is OneStopPlus, the service has gotten even worse! Before FB was using FedEx Smart Post to deliver my standard shipping orders. It took forever to get anything and an extra 1-2 days for delivery because FedEx dumped the package off for USPS to deliver. Now OSP is using Newgistics to deliver their standard shipping packages, a shipper even worse than FedEx Smart Post, if you can imagine. My package was originally scheduled for delivery on 12/10, but now the OSP link states it's EDD is 12/11, but the Newgistics website states EDD is not until 12/15! Read the "F" rating reviews on the Better Business Bureau website before ordering anything that's shipped standard delivery. Unfortunately, I thought they'd still be using FedEx Smart Post, but didn't find out about Newgistics until AFTER it was too late to cancel the order. I will NEVER order anything from any of the OneStopPlus stores ever again!!!

I am done ordering on this website--Now called OneStopPlus----almost everytime you order anything it is on back order--and the so called coupons and discounts they give can usually only be used for Instock items--which is rarely ever the case---Then if they do happen to have your item in stock--and you pay overpriced ship & handling--then they ship it the most turtle slow method--I am still waiting for a pair of pants that shipped 11-19-2020 I am just 3 hrs from them--It is now Dec 1st and the tracking says it is in the next state north of me? BEWARE!--DO NOT ORDER FROM THEM--Average time to get an item ordered--you may get it by Spring next year

Buy from any Fullbeauty brand at your own high risk. If you effect a return within the 60 days they will NOT refund your credit card, even one of their own, they are issuing gift cards for their line. If by their fault you have not received an order (they never shipped it) and if it is beyond the 60 days they will not issue a refund/ credit or conduct an investigation to at least have the items order sent to you. I do understand every business is suffering from the pandemic economic fallout but it would seem Fullbeauty's answer is to cheat their once loyal customers.

Some years back I was a regular customer, mostly buying loungers - cotton house dresses that when carefully selected were suitable to wear outdoors in the hot climate of Perth, Western Australia. Then the website changed its name and I got the impression it was new owners. After that shipping costs became exorbitant and I once had to contact the Better Business Bureau because I was charged twice for shipping and couldn't get a refund - problem solved, thank you BBB! Recently, I returned to FullBeauty because I was desperate for some basics. The shipping cost was equal to half the cost of the items I was buying. I shop a lot from international websites and have never paid such exorbitant fees! The items I received were of poor quality and two pairs of jeggings, different colours but same size on label, were two completely different sizes! I will never shop with FullBeauty again. There is something seriously wrong at that business. For beautiful plus-size fashion I now almost exclusively use NewChic - great prices and shipping with excellent, fair, customer service.

Customer service is non existent, wasting time saying they are sorry when they clearly are not! Doesn't matter that an 80 year old woman falls and breaks her femur in 2 places, if you miss that 60 day cut off (because you are in the hospital), you own bathing suits that don't fit! Horrible horrible company!!!

I'm done with Full Beauty, Roamans and Woman Within!!!! I ordered 2 sets of PJs and returned them due to cheap and shotty made. And I had to pay to return these, Now they tell me I owe for them?!? I proved I sent them back and they're using the Covid virus as a excuse that they didn't receive. Now if I don't pay this it ruins my credit rating... You people are disrespectful, ignorant and useless. EVERYBODY..... DON'T ORDER FROM THEM AT ALL!!!! I'd use a ZERO to rate you!!!

Shipping cost to Canada extremely high!! Extremely unfair!!!

I ordered a shirt from Fullbeauty back in march 2020; and I ordered a 1x...when the order arrived the shirt was a 2x. The invoice was marked 1x and the shirt was in a wrapper that was marked 2x. Because f COVID I could not just go to the post office and pay the probable $2.50 it would have cost me to return this item. The website wanted me to print a label that would cost me $9.99 to return this shirt...but the shirt only cost me $9.99 to purchase, so I hung on to the shirt until recently when I sent it back with a couple of other items I was returning. The company in it's wisdom; instead of giving me a credit of $9.99 took the time and money (probably $6) to SEND THE SHIRT BACK TO ME SAYING THEY COULD NOT RETURN IT. I called the company and spoke with a RESOLUTIONS MANAGER who informed me that after being a customer for over 20 years and spending THOUSANDS OF DOLLARS with them, that there was nothing he could do for me. If this company is not willing to credit me $9.99 then I am DONE with them. These companies think that ONE person can not put them out of business; and that would be true; but if we all write about the problems with the business then maybe we can prevent someone else from having this these problems and they will order somewhere else.