fueler.store Arvostelua 

Vastaus yritykseltä fueler.store

13.10.2026

주문하신 모델의 디스플레이 케이스가 파손된 상태로 배송된 점 진심으로 사과드립니다.

저희는 수집용 모델 제품을 안전하게 포장하기 위해 최선을 다하고 있지만, 드물게 배송 과정에서 충격으로 인해 파손이 발생할 수 있습니다.

이번 문제를 리뷰를 통해 처음 알게 되어 안타깝습니다. 저희에게 직접 연락해 주셨다면 기꺼이 교환 또는 환불을 도와드렸을 것입니다.

주문 정보와 파손된 제품의 사진을 sales@fueler.store로 보내주시기 바랍니다. 고객님께서 만족하실 수 있도록 최선을 다해 문제를 해결해 드리겠습니다.

We're sorry to hear that your model arrived with a damaged display case. While we take great care in packaging our collectibles, shipping can sometimes be rough on delicate items, and unfortunately, damage can occur in rare cases.

We are surprised to hear about this through your review, as we would have gladly arranged a replacement or refund had you contacted us directly.

Please reach out to us at sales@fueler.store with your order details and photos of the damage. We'd be more than happy to make things right for you.

Vastaus yritykseltä fueler.store

13.10.2026

We're sorry for the delays and frustration you experienced with your order.

Unfortunately, the recent regional tensions had a significant impact on logistics and supply chains across the region, causing unexpected delays in both incoming shipments and local deliveries.

We understand your point about shipping the available items separately, and we appreciate your feedback. We will certainly take this into consideration to improve how we handle similar situations in the future.

Regarding Aramex, the holiday period, combined with the ongoing logistical disruptions, further affected delivery schedules. While courier operations are outside our direct control, we understand that this ultimately impacts your experience with Fueler.

Please reach out to us at sales@fueler.store. We'd appreciate the opportunity to review your experience personally and make things right for you.

Vastaus yritykseltä fueler.store

13.10.2026

We're truly sorry for the frustration and disappointment you've experienced, especially as your purchase was intended as a gift for someone special.

We understand how upsetting it must be to receive a delivery confirmation when your order hasn't actually arrived, followed by automated review requests. These notifications are sent automatically, but we agree that receiving them under these circumstances is frustrating.

International shipments can occasionally experience unexpected delays, particularly when passing through transit hubs. However, we fully agree that you should receive accurate tracking information and clear communication throughout the process.

We will raise your concerns with our shipping partner and investigate the delivery status.

Please reach out to us directly at sales@fueler.store with your order number. We'd like to personally look into what happened, provide you with a clear update, and find a suitable resolution. We certainly don't want you to regret choosing Fueler for such a special gift.