Footlocker Arvostelua 

If I could give 0 stars I would. I live in Canada so it would be footlocker Canada, everything about this store and its website and its app is completely trash. EVERY time I try to checkout online there is some issue, every time I did a release drop or w.e it’s called, the times I actually got through it would say thank you for your order or whatever it says and then I’d get an email saying order cancelled.. and in some instances it would take the money off my visa and I wouldn’t get the money back for a week 1 time it was over 2 weeks .. so now their technically making interest off my money and I’m out $300 for over a week.. 1 time I smashed a keyboard over this s**t And even today after staying away from the site for awhile I wanted to order the air max 1 royal blues and I was trying to go through checkout and on filling out the address it just wouldn’t work said like.. “some areas could not filled” or something then I tried the app and it said “problems with saving inventory” or something. I’m completely done with footlocker Canada , maybe it’s better in the states .. well probably because most store are lol, but I’ll never shop there again . Most of their stuff is for children anyways they might have a good release once in awhile but I’ll just go to Nike . I hope Nike kiboshes them . Screw footlocker!

'Won' raffle for shoe, immediately it tells me I didn't confirm the pickup option fast enough ( 1 minute after raffle at 7am). As a result my ship to me entry is also nullified and I have no chance to win the shoe.

Footlocker customer service doesn't know why it happened and can't explain why that would happen. No option for a solution and they tell me to just wait for confirmation in case I did win. Super disappointing to think I would have won.

Deducted 6.99 for a return when they sent the incorrect item, while their website said they would not for shipping labels created for incorrect items. What a scam.

**BUYER BEWARE** We bought runners online for my daughter. She tried the runners on once at home (on carpet) but they did not fit properly. We shipped the shoes back to the store, however they were not accepted for return. We were told they were not in new condition which was false. They were brand new without a mark as they were never worn. I called customer service and spoke with a supervisor and was provided a slip to return the shoes for a second time. After calling to follow up on the refund, I was informed that they send back the shoes to us for a second time (again because they were not in new condition). It's been months and we have not received the shoes, nor a refund. They did not offer to assist with a resolution to this matter in any way. The customer service is terrible and it is apparent they do not value their customers. I would not recommend shopping at Footlocker, and would rate the store zero stars if that were an option.

I did not receive my orders because as per UPS my address is incorrect plus I tried to reach out to footlocker twice but they told me they cannot do anything about it neither cancellation nor send it to me. My order will be returned to footlocker again and they need me to place an order again they cannot reship the order to me so I have to wait for the refund to arrive which will take 5 to 7 days and then only I can place an order. End of the day it’s the customer’s loss because I got a pair of shoes and jacket on a very nice deal which will be over soon. I never expected this from footlocker.ca. The in store service is far better and hassle free.

Ordered a product and came with only the right shoe with the left one missing

Placed an order online but my browser picked up an old address. I contacted Footlocker immediately to change it but was told they are unable to change an order once placed. Their solution was to tell me to wait for it to be shipped then contact the shipping company to ask them to change the delivery address.

So they wouldn't help and then told me the customer to figure it out. Absolutely archaic customer service.

Do not buy from Footlocker online.

I wish I could give zero stars. I was charged a restocking fee for an online return even though it doesn't say anything like that on the website. I called about the fee because it doesn't show anymore on their website and they literally said "too bad it's our policy". So I complained to PayPal. I sent back another item almost one month ago and just follow up on my refund. They told me they aren't refunding me because I complained to PayPal. So they're keeping the item I returned AND my money. How is this even possible?

Terrible customer service.

I made a return and was charged a $6.99 restocking fee.

This was not disclosed when I made my return request nor is it on their website under their return policy.

When I contacted customer service, they said "there's a restocking fee, please refer to this link". The link they provided did NOT mention any restocking fee at all.

I spent over $300 on 5 items and returned one small item and that's how they treat their customers.

Now they refuse to refund the $6.99 restocking fee, it's ridiclous.

The website has obvious problems with the functionality on the site, with access to the cabinet and other things. I would also like to point out the poor quality of service of the support staff, who do not help in any way to solve the problem. Two stars only because at least the payment went through without any problems.

I order my shows on the drop at 9 o clock on a Thursday got them Friday at 1 o clock i was scared about al the reviews but i would give footlockers from my personal experience a 5 out of 5

Don't have many retailer in Canada sell Jordans or other high end. Being a customer since 2017 about 10 purchases. It's meh, not good selection, unresponsive customer support.

The staff in the store don't know the instructions. Online support is extremely rude! Terrible. This was my first and last purchase from here. I will never buy anything from this disgusting store again.

How are you still in business? Your site is broken, your support reps know it, yet nothing has been done about it for the past decade. Never been able to buy from you and never will

Footlocker canada got the worst raffle program on their vip app. Every time you go for a raffle you are not selected. Its not only me but my friends feel same. Seems like its not even a raffle because one of their employees has told me that same people come to get the reservation most of the time which clearly proves something is not right. So never go for raffle on footlocker because you will always be unlucky which is the most frustrating experience.

Footlocker.ca has to have the worst customer service I’ve ever come across. Hour long wait times to connect with someone via phone. Weeks to connect with representatives via email. When you are finally connected with a representative, they will not take responsibility for any mistakes they may or may not have made. Their representatives have been trained to bullsh*t their way out of any wrong-doing on their part. This company cannot handle inventory and I was told to not order in bulk because their warehouse cannot handle high volume purchases. One representative actually left me a message saying they won’t be helping me with my case because I have been deemed as a “re-seller”. Thus basically informing me that they can get away with fraud because they don’t work with re-sellers. Credit card authorizations will expire and reappear with adjusted quantities and purchase totals. Often times items will be listed as in stock and when said item is purchased, they will inform you that said item is no longer in stock thus putting your money in limbo for a few days or even weeks depending on your form of payment. Meanwhile said item will still appear on their site being listed as in stock for more people to make the same mistake. I’ve said a few times that you could hire a couple of kids from your local community college that could design a better, more function-able website. How this company can be so big and successful with the complete garbage customer service they provide is beyond me. I guess when you have companies like Nike and Jordan supporting you, you can get away with it. One of my recent orders was completely butchered by whoever is handling their inventory. I ordered 24 pairs of the Nike Air Jordan 13 Soar Green/Pink/White GS Sizes 6 & 7. I received 17 pairs but I am still missing 7 pairs. I spoke with a representative on the phone and one pair was refunded to me because the store who sent the item confirmed that said order wasn’t fulfilled correctly. This is a big point in my case because it proves that mistakes can and will happen. From what I’ve gathered from this whole situation is that these orders were adjusted and with very poor judgment. Confirmation of shipment emails were sent with certain quantities listed in the shipment. When shipment(s) arrived at my residence, the number of items contained in the shipments did not correspond with their respective email totals. I have tried over and over and have spent hours of my time trying to fix this issue. I have received nothing but negligence from every customer service representative I’ve spoken with. Sometimes even being hung up on after waiting hours to actually speak with someone. Every representative I’ve spoken with has tried to twist and manipulate this case in their (footlocker’s) favor, always pointing the finger at me as if I’m the one at fault. I have filed a chargeback with my credit card provider and will stop at nothing until I get my refund from these scammers. Footlocker commits fraud on the daily and everyone knows about it (read their social media posts which are littered with thousands of people complaining of similar incidences). Read their trust pilot and better business bureau reviews and you’ll see I’m not the only one with problems dealing with footlocker.

The absolute worst site to try and shop on. 90% of what's displayed as "on sale" is in fact "out of stock" and is VERY rarely ever updated to show what they actually have. Incredibly frustrating online shopping experience.

Gave 2 stars only because I didn't have any issues with ordering and receiving my items. I called to ask about my platinum status because the purchase points were not reflecting on the website and I got transferred 5 times!!! Mind you, every transfer took like 45min of waiting and ended up useless. What type of customer service is this???

Wanted to cancel my order first day , didn’t reply for 1 week and they didn’t even reply to customer service for 5 hours . Shipment was fast other than that it’s a 2 review

My experience on AJ1 High Retro Royal Blues were a total disaster... couldn't even login to the site it's just a black screen with "Please stand by" for 2hrs. Unbelieveable... i bet all the shoes are gone now too, i refuse to pay resale. Rest in peace my shoes. You'll be missed but never forgotten.