Footlocker Arvostelua 

I put in an order and as usual one or more of the items purchased get cancelled. I'm not sure why or how maybe they need a better inventory system.
When i finally receive my order, the items that didn't get cancelled I open the box to find that i have received ONE Right Shoe!! I open the second box and find TWO LEFT Shoes!! Different sizes too. Also in that box was a customer return receipt from Quebec. Great, just wonderful! Obviously their return center is not checking their returns and sending them out to new purchasing customers!!!
I send an email to customer service, they finally contact me back and then go MIA, nothing resolved, nothing. I then spend over an hour the phone with customer service and they do not do anything to make it right. Now I need to go out of my way to drop off their mistake at a courier location. This is the poorest customer service I have received in my lifetime!! I don't normally give bad reviews but THIS was warranted!! Absolutely horrible experience!! They were unconcerned and very insensitive to my situation and the imposition the put me in. Awful

Unfriendly, rude managers that are lazy and can’t be bothered to do their jobs so they put it onto the part timers who are obviously stressed out. I can’t imagine working in an environment like that. Experienced a female manager at Yorkdale mall in Toronto today who was so unhelpful and dismissive. When another staff member said I could have $10 off due to the damage on the shoe, (it was the last pair) she said to me "Who told you that?", I said another gentleman and she said "He's a part timer so no"… like what. And then after some back and forth she agreed to $10 but final sale. I said no thanks and she didn't even offer to place an order online where other stores had stock too, instead another checkout lady helped me with that who was much nicer (presumably a young part timer too). The whole time her attitude sucked and she didn't even look me in the eye like a decent human being. Some action should be taken as this is completely unacceptable.

Zero star for footlocker.ca! first time buyer, bought 4 pair of shoes never recevied and they refused my claim said I had high claimed activity, what a xxxxing lier! I've never claimed anything in my life, wish i have more time to make more reviews of this horrible experience, their customer care department are full of lazy workers not doing their job, do not buy from this store and you have been warned! If you have same experience just report to your credit card and file dispute! Thanks for a member from a long reddit lighting me up there a long thread discussed how bad they are, the lady from credit card dispute department told me this company did it so many times very bad credit company.

I ordered a pair of slippers from their website. Nowhere does it mention the shipping method. or that a PO box could be a problem, so I used my PO box. Well, of course, they ship it UPS.

I reach out to customer service to ask them to update the address to my physical address. They tell me they can't choose the shipping method (lame attempt to claim it's not their fault), and that they can not update the address. That is a lie - which UPS confirmed when they suggested I have Foot Locker update the address with them to avoid any expense to myself.

The Foot Locker customer rep's suggestion? He suggests that I create a UPS account, and have them hold the shipment at one of their locations. The nearest one is an 80km round trip for me. Sure, I'm going to pay Foot Locker to ship, so that I can then travel 80km on my dime and my time. When I point that out to them, the rep stops responding to my emails.

Foot Locker offers NOTHING that I can't get from a competitor. I will never buy from Foot Locker again, and I suggest that you don't either.

This is the second time I’ve ordered online. Thought I would have learned the first time. Both time my order went through they charged my card. Then they said they had to cancel my order. Money went through but never got my money back. Both times. Be careful with footlocker.

Ordered some shoes and then they let it go through, they were sold out and now they claim they will refund me. I’m pissed off because I ordered these thinking I had em. Now all of a sudden you guys are sold out? Cool. Things happen—But I used a gift card that I do not have anymore. Now I got to go through hell to ask them to provide a new gift card since I threw the original card away because I assumed they was going to honor it. The app is horrible and unless you are going to pick up the shoes, you will not win the raffle when it comes to “ship to me”. I also believe they send fake shoes because the boxes are damaged 80% of the time when they arrive and all when they come. Do not order from this company. I hate the fact that they merged with Champs because I never had any issues with Champs at all. I have so many points and their FLX program is useless as well. App always freezes even when there is not a release for a big name shoe brand. They do not care!

As I write this review I am still shaking in frustration. I ordered a pair of Jordan's for my 14 year old autistic son. Do you know how much an autistic teen fixates on something like this? I received the shoes, they did not fit, we repackaged the shoes exactly as they were, and took them to ups. When I had tried to do the exchange online I received a prepaid ups label. I called 2 days later as I had heard nothing. The agent said the shoes had arrived at the return center but I should not have used the label. The one they sent me. I waited 3 more days. Still nothing. I contacted customer service again and could not get anyone even in the chat. Two more days have passed and the same shoes came to my door saying they were used and could not be returned? Literally tried them on and repackaged. I will never buy from this company again. Forget their b.s. slogan about won't fit, we will make it right. They put up barriers to get to customer service, leave you in the dark and then screw you over in the end. So angry that my son had to go through all this. Footlocker you should be ashamed.

Wat een ongelooflijke kutwinkel. Ik heb 2 paar schoenen besteld die allebei niet bevestigd werden. Moeizaam om de klantenservice te pakken te krijgen, geen telefoonnummer en trage reacties. Na bijna 2 weken eindelijk mijn geld terug, omdat ik dreigde met een incassobureau. Toen magischerwijs binnen 2 uur het geld op mijn rekening, en twee reacties. Volgens FootLocker "puur toeval". Verschrikkelijk bedrijf, ik bestel hier nooit meer en zal iedereen afraden dit te doen.

I ordered pants and when I received them they were visibly worn. I’ve read other complaints also stating they received worn items. Never buying from foot locker again

I ordered 2 pairs of shoes but only 1 pair was delivered. Over the course of 2.5 months I had to go back and forth many times with Customer Service and the store that allegedly had these shoes. The games are being played so no one has to refund the cost of the shoes. Learn from my mistake and save yourself the headache. AVOID this vendor.

I ordered Jordan 6 Rings from their online store but even though I ordered the correct size, it was difficult for me to put both my feet in. It definitely was a design flaw. When I returned them back, I was surprised that they charged me $6.99 for "RETURN ADJUSTMENT"! Never it was stated on their website that they will charge you once you return back the item to them. That will be my first and last transaction with them. I highly recommend that you buy from the official brand stores like Nike instead of Footlocker if you don't want to be conned.

I recently ordered a pair of Air Jordan 3 Retros in the navy. I was super excited to get them as they are a bit of nostalgia from my youth playing basketball. I ordered them for an event so I was on a bit of a timeline and could not return if anything were to go wrong. So the situation is my shoes arrived with a damaged box as well as they appear to have been worn possibly or most likely in the store. There is a break in the toe dirty laces and marks all over the bottoms of the shoe. I tried to contact Foot Locker Canada customer service and they offered me no help whatsoever. When you order a pair of shoes online you do expect to get brand new. These shoes are not brand new and I'm quite disappointed by the whole experience. I will be hard-pressed to order from Footlocker again online. Be wary as you could be sent shoes that have been worn before. Very disappointed with Foot Locker Canada customer service not even to offer any sorts of help or possible future discount on a new pair of shoes to keep me being a customer. Very sad experience.

Ordered a Jordan Hoodie in October for a Christmas Present for my nephew. Started wrapping today, noticed that it still had an in store security button on it. I called them and the lady said that there was nothing they could do. I would have to drive it an hour to the closest Foot locker so they could release it. She said my order was over the 45 day limit so she could not help me. I said that I ordered a sweater…. Not a sweater with a security button on it. She just got rude with me. I’ll never by from you again Foot Locker. It’s easy to see that there are many people unhappy with your products and services, no wonder your online reviews suck so much. PS…. There is a video online how to remove this button… works great. Thank god for Sport Check.

Beware!! Footlocker is not selling authentic products. I recently bought a pair of Nike Air Max excee shoes, they turned out to be fake with a fake product ID that you can't authenticate at the Nike website. The shoes were a look-alike to the original design but with some minor changes. The quality was cheap and the finish of the shoes was not of Nike standard.

Their online store had a technical error while ordering and they charged me twice and sent two shipments of same order. Reached out to customer service and they said they would email. They never did. Whole experience was bad. I won’t ever buy from foot locker again.

I ordered online and the shoes that came in was obviously a used shoes. So I thought "hey it was on sale and I'm ok to get a floor model" But the shoes ended up not fitting well. I returned it and to my surprise, Footlocker refuse the return for the reason that it was a "used shoes". Called the customer line and was refused to accept it and suggested to call the ON Cloud company. And I was firm that it was not On Cloud company's short coming. I ordered the shoes from Footlocker and not On Cloud. Asked for the supervisor. Had a good conversation with the supervisor. Processed the return right away and got a confirmation number. That was August 2023. It's November 2023 now. I still didn't get my money back. 😕

The service was ok, store looked cool but my goodness I bought my kids Jordan outfits and after second wash they look terrible. Pilling from top to bottom and feeling thin.

Returned the shoes I bought online and tried at home because I found the right color. After they have received it, I waited 5 days, still no response about my return and refund. I decided to contact them just to be told I won’t be getting a refund because the shoes that was returned was worn and dirty. How could it be dirty? And how would I know if it looks good on me if I don’t try it? Rediculous excuse they tell you so they dont have to do a refund. Their customer service is just as bad as their return policy. Lack of empathy. I hope they lose their jobs. Never shopping with footlocker again. Good thing there are more options now.

I made an order that i was suposed to receive last week. Tracking numbers says that my order has been delivered but i never received my order. I contacted footlocker and they opened an investigation with the carrier. UPS concluded that the packages has been lost in transit so they refunded footlocker last week. I contacted footlocker to know what is going on with my refund and they told me that the case has been denied. So now they have my money, the money that UPS refunded them and me i have no order and not my money back. I spoke with 2 supervisors and they dont understand why the investigation department denied the case. Since then i try to get in contact with the investigation department but they wont contact me back. That is the worst experience i ever had online!! Ive been a long time costumer but i will never buy again from them. That is clearly a fraud.