Footlocker Arvostelua 

I placed an order for shoes on the Foot Locker UK website on April 24th. Unfortunately, I noticed right after ordering that my old address was still on the order. I immediately contacted customer service asking to update it — they told me they couldn’t change anything because the parcel had already been handed over to DHL and I had to contact DHL myself.

The tracking number was inactive for several days, so I contacted Foot Locker again. I was told the parcel was being shipped from the Netherlands and tracking wouldn’t activate until it reached the UK. When tracking finally worked, I chose a DHL pickup point — only to arrive and be told that the location had stopped accepting DHL parcels two weeks earlier.

I explained this to Foot Locker, and requested redelivery to a different, working pickup point. They confirmed this — but the parcel was still sent to the same closed location again.

Now I’m being told the package will be returned to their warehouse and I have to wait up to 24 days (14 days processing + 3–10 banking days) for a refund.

This is ridiculous. I spent over a week trying to fix this issue, wasted hours writing emails and chasing both Foot Locker and DHL, and in the end I have no product and no money.

Customer service has been useless, unhelpful, and completely ineffective. Rather than offering real solutions, they just kept passing responsibility back and forth.

This was my first and last time shopping with Foot Locker — I strongly do not recommend it to anyone.

I returned trainers I had less than 24 hrs im colourblind I had on 10mins pal says they not a pair wtf look at images you won't believe they refused to do anything because I had them on they fail all consumer act and still Cs refuse my appeal.Side show they took them in bk 1st guy says can't sell em again no replacement or refund I argued large ugly thing says they smell of smoke too I persists none of that trumps they not a pair the guy turns into mutley the sniffer dog and mutters under his dog breath it's cannabis .I had a fkn fit swore at the poor dug then launched a shoe into oblivion but I'm still entitled to a refund and a good compensation for the staffs terrible approach to me stay back folks AT.Update they still refuse what a shower of terrible people I am registered disabled after a recent stroke but my head is still working no surrender footlocker robbed me a blatant scam to anger customers who are already fuming (no pun intended) to ramp it up with smoke accusations then go for the kill they smell of drugs boom through the roof I wanted to put motley down and sell the manager but remembered we not in the 80s anymore have to go by the rules no violence forget my terrible thoughts but I have good reason these bad actors ripped me off

I recently had a frustrating experience returning a pair of shoes to Footlocker Canada. The shoes didn’t fit, so I initiated a return, only to be told by customer service that it would take over two weeks to process my refund. When I inquired further, the representative seemed completely unaware of how the warehouse was handling returns, which left me feeling extremely uncertain about the process.
Waiting for such a long time for a simple return and refund, with no clear communication or understanding from customer service, was incredibly disappointing. It’s frustrating to deal with a situation where there’s no transparency or clear answers on how long it will take to get my money back.
I hope Footlocker improves their return process and customer service in the future, as this experience has left me questioning whether I will shop here again.

My past experiences with foot locker were great. The only issue I had was returning my online order at a store and the store manager was not happy about it. He told me I should have called and checked if they carry that specific pair of shoes before I came in and returned them. He explained to me that if they don’t carry that model they will have to pay for shipping and send them back to other locations. Honestly it’s not my problem, I can return to any locations. Next time if I have to return/exchange, I will just ask for a return shipping label.

Everytime there is an exclusive release day like any Kobes the app will have "Technical Difficulties" not alone never gives chance to individuals cop a pair but then I see resellers get lots of pairs.

I have ordered with footlocker.ca for more than 3 years got FLX reward to about 300k. All of a sudden their system "failed verification" kept cancelling my orders. I have been using same payment method and address and name for years. They are Crooks and held my account points hostage!

I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip.

Canada Post then went on strike by the time I mailed it to her. Anyway, she finally gets the shoes and they are too small. She takes the brand new shoes in the box and the receipt to Footlocker to just EXCHANGE for a bigger pair. We didn't want a refund, so no money back. She was told no she couldn't do that, because it was past 45 days.

No explanations would work with Footlocker, even with the postal strike which held up the delivery etc. I even phoned Head Office and spoke to a representative there AND a supervisor and nothing could be done. The stupid thing is...we would have also been spending more money had they let us do the exchange, because the new shoes we were getting was a newer model and more expensive, so we were willing to pay the difference. And the original shoes cost us $210!!!!! NEVER NEVER again will I buy another pair of shoes from Footlocker.

There should be a negative star because footlocker is useless. I ordered 6 items on November 29. On December 2 it got delivered and only 3 items were in the box. The delivery email I got CLEARLY STATES THAT ONLY 3 ITEMS WERE DELIVERED. I contacted footlocker MANY times and they keep saying they cannot do anything to help me, I contacted my bank for a chargeback and that was also denied because they said footlocker claimed to have delivered all 6 items. I have proof on email that only 3 items were delivered and over a month now and I have yet to get a refund or my missing items. Footlocker is complete BS and I will never order or purchase in store again. They are HORRIBLE at customer service both in store and on phone. Worst company ever and now I’m gone $100 because of their lack of professionalism.

First off, let me say that I’m speechless-and that doesn’t happen often. I am really upset.
I ordered a pair of women’s Tasman uggs size 7 on Nov 17 2024 for my daughter. I ordered from footlocker 6 weeks ahead of Christmas to ensure I would get them.
Nov 18th I received an email “get ready your order is on the way”.
Then we had the mail strike. I contacted footlocker 4 times via messenger (on the website) and because the wait times for an assistant were over 15 minutes, I was promised a follow up email. Nothing.
I FINALLY got through to a c/s agent today-after 1 hr 17 minute wait- only to tell me that there was clearly an error in the warehouse and the order hadn’t been shipped. 😡 Ok. I have two options- a refund or a replacement pair sent asap. I opted for the replacement pair. I was asked to hold. 10 min later he tells me that the size isn’t available. I would have to take a refund. No “wow, this is terrible customer service”….or “I’m sorry for the inconvenience”. Just “take the money you can’t get these now”.
Which is precisely why I ordered them Nov 17.
This is horrendous customer service. And their online “virtual helper” does nothing because EACH TIME I didn’t get a follow up email.
Now I am out a present for my daughter. That should have come WEEKS AGO.
I am SO frustrated-and concerned with the lack of emotion or really any type of personality with their customer service.
Oh-and the icing on the cake- my “confirmation” of getting the refund is an email that says
“Get ready, your refund is on the way”.
Unbelievable.

There should be a "Zero" (0) star rating for this Company (Foot locker). This is worst by far when in comes to customer service. My wife and I have been on the phone for over an hour + waiting to talk to someone at customer service regarding an order. We ordered shoes for our kids hoping to get them before Christmas. They've lost a customer. Will never deal with these people again.

Update: Finally went through, CS rep. lied that order was shipped. Asked us to call UPS, UPS says, they have no order in their system.

This company doesn’t even deserve one star! Ordered shoes online and they never came, it says shoes were delivered so they won’t help!

No stars at all! I have purchased a New Balance shoes 3 months ago and noticed a hole forming on the side of one of the shoes. This obviously didn't meet my expectations as these shoes are quiet expensive. I was expecting them to last a little more than atleast a year. I called footlocker customer service and see if they can provide me a resolution, the answer is NO because it is passed their return policy, understood! I called New Balance customer service and they gave me a gift certificate which was worth more than what the shoes cost. LESSON: I WILL ONLY BUY SHOES DIRECTLY FROM ITS OWN COMPANY AND NOT FROM A THIRD PARTY STORES LIKE FOOTLOCKER!!!!

There is no option to delete your account
That is very troublesome why this company is so insistent on keeping everyone’s information

⭐️⭐️⭐️⭐️⭐️
The stars belong to Mr. Dean, the exceptional sales and marketing communication representative! His outstanding communication and service have made a lasting impression on me, my family, and friends. Watching him work is truly breathtaking; he engages with customers side-by-side, making everyone feel valued.

When my family and I walked in, we were greeted immediately, and it turned out to be one of the best experiences we've ever had. During our time with him, we not only learned about shoes but also shared stories about our families. Even after five years, we've built a strong relationship founded on excellent communication. Dean deserves five stars from me and my five kids. We are grateful for his service and will miss him dearly.

It's a shame to see Foot Locker closing, but let it be known that one of the key reasons for its loyal clientele was Dean's incredible attitude and customer service. Thank you, Dean!

I ordered a pair of Timberland boots which was approved through affirm and not only did footlocker not process the order but they haven’t released my first payment back to affirm to refund my money. Footlocker is a joke and fraudulently run business. I would prefer to have not given them any stars.

The fact that they allow you to pick your shoe size hours before a shoe release even opens up to buy,,, is a joke. They don't even mention this at all. Why not tell people.." Hey, here's the release
time. But hours before the launch you can put your order in and just sit there for two hours waiting to hit the buy button". This site and this company over all is company is pathetic joke. I will not waste another dime at your stores ever again.

There’s always a ton of options online or in store for women, men or kids, and I love that they price match other stores in the mall. The flx profile is super helpful when I shop for shoes because it keeps my transactions saved on the app, no need to keep receipts because they do it for you. Footlocker is excellent for shoe shopping, I will buy again

Foot Locker has the worst customer service I have ever experienced. Staff at store were extremely rude and not interested in answering any questions or helping. Not to mention, their exchange policy sucks! If you intend on returning a shoe that does not fit, make sure you NEVER try them on! If you barely touch it they will say "it's used" and not let you exchange them.

I have got shoes here for years and I loved every pair I got