Footlocker Arvostelua 

I ordered a new pair of Nike shocks for my son. I opened the box and the shoes were dirty and damaged. Im not talking about scuffs from someone trying them on in a store. They had mud and dirt all over them. They arrived the day of my son's birthday too. No compensation was provided. Instead they gave me a tag so I could return them. Shocking and disgusting. Footlocker you should be ashamed. You just lost a life time customer too. Congrats.

I ordered product Wednesday Oct 7. I received product Friday Oct 9. There was communication throughout.

The weird thing is that I had looked at Trust Pilot for various other companies for this same product, and changed companies based upon what I read. For whatever reason, I ordered from Footlocker and then checked the Trust Pilot reviews. It was too late to change my mind (review average was <2).

While I don't deny others experiences, I felt obligated to submit a review based on my successful transaction.

Placed a multi-item order shipped in separate packages to my store inside Lime Ridge Mall (Unit 242). Received only part of the order. Foot Locker claims the remaining packages were delivered, but they were never brought to my store unit. When asked for Proof of Delivery or a signature, customer service (Lisa) hid behind a 'resale policy' and refused to provide courier records or escalate to a manager. Very unprofessional experience. Filed a credit card dispute."

⚠️ Extremely Poor Customer Service — Order Taken, Money Held, No Product

I strongly recommend thinking twice before ordering from this store.

The store accepted my order and took my money, but the order was never fulfilled. They kept my money for 15 days without providing the product I had paid for. After all that time, I was told that my only option was to cancel the order and accept a refund.

I even tried to find a solution by choosing another similar shoe at the same original price and asked the store to send me that pair instead. However, the supervisor, Benjamin, told me they could not provide that shoe because it was not on sale. This was extremely frustrating, especially since the store had already failed to fulfill my original order.

What is even more frustrating is that after holding my money for 15 days, they told me I would have to wait another 5–10 business days to get my own money back.

So essentially, they had the use of my money for around 20–25 days, while I received absolutely nothing.

If the store could not fulfill the order, they should have notified me promptly instead of waiting 15 days and then putting the burden on the customer to wait even longer for a refund.

This is a very disappointing way to treat a paying customer. I expected basic professionalism, flexibility, and proper communication, but unfortunately, that was not my experience.

Order not fulfilled. Money held for 15 days. A reasonable replacement was refused because it was not on sale. Refund delayed another 5–10 business days. Extremely poor experience and customer service. I will not be ordering from this store again.

Very disappointed with my experience with Foot Locker, especially with the supervisor, Stacy.

I placed my order on September 5 and was told the delivery timeframe was 3–7 business days. When I contacted customer service because I still had not received my package, FedEx tracking clearly showed that the package could not be delivered because the address provided was incorrect.

Instead of listening to the situation and trying to help resolve the actual problem, Stacy was extremely rude and dismissive. She repeatedly told me, almost like a script, that Monday does not count as a business day and that Foot Locker gives FedEx an additional grace period. She barely let me explain what had happened and did not seem interested in understanding my concerns.

The issue was not simply that I was impatient about a delivery. I had already spent days trying to figure out what was happening, dealing with the virtual assistant that kept telling me my package was on the way, and I even had to drive to a FedEx location myself because of the delivery issue.

I understand that shipping delays can happen, but the way Stacy handled the situation was extremely disappointing. Customers should be listened to and treated respectfully, especially when they are calling because there is a problem with their order.

I expected much better customer service from Foot Locker.

You guys just ruined my son's birthday! I ordered a size 9 Kobe X protro and after waiting for a week to it just end up them sending me a mismatched sizes! One Is size 9 and the other one is size 8! How can my son wear that! You guys are awful! How can someone put the wrong shoe sizes on the box! It means you guys are not checking it properly!!!

Awful company - ordered twice, both times cancelled claiming that I cancelled the order.
Use a different company, this one should be shut down - scammers

So I was buying a pair of runners this weekend, I go through many as I run about 100km a week. They didn't have them in store so the sales guy ordered then, had me look over the order and it was correct, woman's size 8. I got the confirmation email Monday, boys size 6.5. Called the store many times with no answer so called Footlocker Canada, who offered to "send me a return label" so I could wait until Friday, and send my shoes back and get my money back "eventually." So I went downtown, had to pay for parking and walk two blocks and the store was all "what's the big deal, the sizes are almost the same." There is a 0.4 cm difference, half a size is 0.5cm. These were Adidas Evo SL's, I have many pairs, the women's are made for athletes, with a more breathable upper and pure light strike pro foam stack made for women. The boys are made for different wear patterns with a different stack and 20% cheaper, fairly, they are made with cheaper textiles. I just am furious that some dude thinks he knows better than me or that I just wouldn't notice, sadly they obviously do this often as the woman who was in the store today tried pointing out that it's okay, they have a size conversion chart at the till showing the conversion to women's sizes making the shoes within half a size of one another. Wholly unimpressed and amazed that Footlocker outlasted HMV.

Avoid this company at all costs. Zero accountability. I bought a pair of shoes through their website. They confirmed my order, took my money and three days later told me they cancelled my order. I still do not have my money back, I called and asked what happened and they said there was a technical error. It is a disgusting business practice to take peoples' money, offer no alternatives, compensation nor try to find a solution. They said I can expect to get my money back mid June, almost 3 weeks later. Until then I am out $160 dollars and on top of that no shoes. Will never be in business with this company again. Disgusting.

I had an extremely disappointing experience with Foot Locker. They sent me the completely wrong size and the wrong brand of shoes. When I contacted customer service, they tried to convince me to accept a size 11 or 13 even though I clearly wear a 12. I ended up wasting hours just trying to order a simple pair of running shoes. This was frustrating, unprofessional, and a total waste of time. I won’t be shopping here again.

After severals pairs of jordan shoes worst quality i ever seen (preworn,glue stain,leather tear,creased shoes,ect…) and worst custumers service ever with fake discount code that you can apply only on shoes that are worth nothing(i always bought retro and discount are only éligible on non retro cheap crap)i attach a few picture of the last disaster pair they shipped me dont loose your time shopping at footlocker or champs shop at JD Sports or other they will serv you way better

I have purchased items before at footlocker, but have never had such a fabulous experience before. Dariel was one of the best customer service people I've ever worked with! He listened, asked questions and addressed my questions. He was very professional and friendly as he worked to help make me as a customer happy with the experience! Totally appreciate!!!

I wish I read the reviews before dealing with Foot Locker. So I bought basketball shoes for my son online, they came clearly not 100% new, maybe they were tried on at store I thought. Extra pair of shoe laces were missing the plastic bag for example and if you check online videos when people open the nex box, the extra pair of shoe laces should be in the little plastic bag! Anyway, I tried to return them because they were quiet tight for my son. Foot Locker was processing this return for more than a month with me calling them 5 times in total asking for the status of the refund. Today, I called them again and they said the shoes were scheduled to return back to me because they were worn. No emails, no confirmation, nothing from their part no explanation. I won't shop at this store anymore and I advice everyone to be careful, they won't give your money back.

Terrible online experience, ordered something online and got a tracking # then a cancellation email 2 days later saying my item wasn’t in stock in the first place. Fix your inventory system!

It's the worst experience ever. I bought a pair of shoes for a present, at home I realized its been used, so ive tried to return but no, all I get was a scream that I'm lying, so I called customer support and they said to send it by mail to them. For one MONTH I got no update or rufund. My money was stolen by this company and they just ignore me.

Ik ben niet tevreden over Footlocker.

Inmiddels heb ik al 4 paar dezelfde zwarte Adidas schoenen besteld.

Bij 2 van de 4 paar, week de kleur enorm af (dof, geen mooie diepe kleur zwart).

Klantenservice gaf de 1e keer aan dat er mogelijk sprake is van een fabricagefout. Maar toch heb ik nu voor de 2x een afwijkende kleur ontvangen.

Vanaf oktober ben ik al bezig bij Footlocker voor de juiste kleur (en maat, want ze vallen veel groter). We zijn nu bijna een maand verder! Moet ik dan op goed geluk door gaan met bestellen, net zolang tot de juiste kleur een keertje voorbijkomt???

En dan telkens die retourbon weer moeten uitprinten. Waarom niet via een code op je telefoon?

My daughter had a pair of shoes bought by her dad. I did not realize she did not try them on when he gave them to her. They were her current size. She put them in her closet in the box and put them away for the first day of school. When she went to put them on for school they were too tight. Footlocker.ca would not exchange them for her, they said it had passed the return, exchange date. I thought they would understand. They did not. I brought them in to the footlocker store and explained to them what had happened. They happily exchanged the shoes for my daughter. They took care of everything for her. They did not have her size in the store, they ordered them for her, and had them shipped to our home at no charge. I was so pleased with the customer service I received in the store. I will not order from Footlocker.ca again. I posted this to inform others.

Hello good morning to all,
I am here to share with you a really honest fact about footlocker shop in South harrow shopping centre St John’s.
I bought a Nike shoes £109 for my son he was looking well after the shoes. He was wearing it only when it needed it and when he would come back home, he would put the shoes in the same box to avoid getting dirty or whatever else.
After two months, Although my son did not wore it on daily basis, but only wore when it needed, The shoes tore off And you could clearly see it was in a very bad condition within two months because of the poor quality , As my son complained, I had the same box and the receipt, Today 25th of June 2025 I went to the same shop and raised the issue saying that I paid £109 to have a quality product but this shows within two months got to very bad Condition. So, I asked them that want my refund, They refused and used unprofessional language, the customer service was very low and unprofessional, so I left the footlocker shop without any further escalation.
I write my honest experience with you guys. From my perspective footlocker specially in South harrow shopping centre sell fake products and probably it seems they scam people while the main companies leaders are not aware of this fake products sold in their name or shops.
Just to let you know do your own research first and check what are you purchasing for the money. I will definitely, File a complaint to consumer protection agency (like the FTC, Citizens Advice, ACCC) about this specific footlocker.
Have a wonderful day

Wat een ongelooflijke kutwinkel. Ik heb 1 paar schoenen besteld die na 5 dagen nog steeds niet zijn geleverd. Ook geen enkel bericht waarom nog niet is geleverd. Verschrikkelijk bedrijf, ik bestel hier nooit meer en zal iedereen afraden dit te doen.

I would give this company less starts if I could.

My parcel was delivered to the wrong address in a completely different location to my home address. I sent Footlocker proof of this and am yet to receive a replacement or a refund and it’s been over 2 weeks.

The customer service team are rude and have no people skills. I have tried to resolve this issue many times just to he brushed off. Very unprofessional and rude and I for one will NEVER shop with them again.