food.bolt.eu Arvostelua 

Because the food was spoiled during transportation, I was approved for a refund to my card. I waited for more than 14 days and did not receive the money. I contacted the bank, they asked for proof of the refund to confirm the existence of this transaction. Bolt support either responds to my request for this document inappropriately or ignores it at all. This is the attitude to customers. I strongly do not recommend dealing with Bolt Food/

Below 0 is the right number. What chepeskates! All the comments from people here are true. They dont take responsibility for damaged orders and trying to get away as cheap as possible. Just terminated my account.

Money was charged but not delibered no customer service

Don't order from us here. If there is a mistake in the order, they don't help in any way. I ordered 37 euros. Food was missing from my order. I complained but they didn't help.

everything it is done wrong.. the customer service, delivery, bad quality of food when it is late, but terrible customer service no help, no explination, no emphaty, no service actualy!!!

Not Delivered: said didn't find the address (all the others do), then support accused me of not being home, Bolt Food is a partner for Fraudsters stay away.

I suggest not to order through this app. A few days ago I waited over 2 hours for my food, although I have Premium account. The food was soaked and cold when it arrived. Today, one of the items was missing from the order which means one person was just left without the food. I immediately contacted support and 4 (!!!) hours later received the answer to review the restaurant. No solution. What’s the point of this app?! Deleted it and never using again.

This is insane, I told Bolt support before the order arrived that the burger and fries waited in the restaurant for 30 min, when the driver finally picked them up. And when my food arrived it was cold and soaked and bolt food told me that their policy doesn’t allow them to compansate me. I even wrote them before to tell that this is not okay. How can the policy be that the food can wait, 30 min before sending it out. It is logical that it will be cold and soaked

Very disappointed ☹️

Worst food delivery app by far, the way their system is build is a joke. Courier will always pick up another order before delivering yours, and will still deliver this before delivering you, even if your place is on courier’s road.

Many times when ordering through Bolt food app the driver either completely forgot about my order and just went home after his shift or they are taking items out of my order for themselves. When contacting support they are one sided and really do not try to solve any issues and just try to get rid of you asap. Bolt food in Slovakia is getting worse and worse. At this point it's better to use Wolt or just pick up the order in person.

Terrible service, food was ready by restaurant for 2 hours to make myself issue why its not picked up..shop asked to give me refund and Bolt declined. Food came cold and you can only speak with online bots for support. When asked a driver..he said..we pay for our petrol, for our residence, for our rent of bike to get 1 eur per delivery. So I must be overcharged to pay for bolt human trafficking and abuse..and to pay double the cost of the food and in the end to get it delivered cold? F . No

Bolt food arrived cold. Support attidute is horrible, no respect to customers, all answers like chatgpt no humanity found. Food arrived cold, contacted stright away and give the opportunity to collect cold food and bring hot food, but not interested. No compensation, they just using own terms and conditions to keep theirs backs.
No help from app support, no help from email support. Much easier just to avoid this company and use Wolt.

Cyprus 2025!

The worst app ever!
Wrong display of food- wrong deliveries(one in two orders) and customer support on rush to close your ticket(without resolving anything) after you wait at least 3 hours for someone to resolve your problem!

And I’m not promoting anyone else - it’s just that Bolt food is the WORST.

You want to eat and relax after a long day - they will make you more frustrated than your whole workday did!
They definitely get a medal for that!

Did I mention they are the worst?!!

I just deleted my account. I lost too much money on the app. So they delivered my food to the incorrect location and charged me and said there is nothing they can do about it. I had told them that the app picked up the wrong location and I told them this before the driver had picked up the order, they just told me nothing can be done. So I think the food is there at the wrong location, oh well, atleast someone else might get free food there. I had spent thousands of euros supporting them and I always get treated badly.

i hate everything about Bolt Food lately, the customer experience is a true nightmare, huge delay on orders, the couriers have a very bad behaviour, you can’t cancel an order or even get in touch with someone for help. the prices have incresead like crazy also. shame!!!!!!!!!

This company works with scamer and they protect the scamer.
Be carefull dont use your crédit card pay on cash to be sûre you delivery ll come to you

Worst delivery app!
Wrong order delivered (fewer products obviously)
Worst support team, besides the bot, not even the agent was not replying to my questions.

Absolute shi* customer experience and a lot of issues with their orders.