foodpanda.pk Arvostelua 254

I am working as vendor with foodpanda.
Simply worst application always facing issues and shows my kitchen closed.

On foodpanda provided cell phone. My kitchen is open.
30% commission is charged by foodpanda. Vaooo.
Blackmailers idiots in pakistan.

If you’re looking to be embarrassed in front of your guests, have your kids go hungry, or simply be left waiting without any clarity, then go ahead and order from Foodpanda Pakistan.
I placed an order at 15:47 and waited nearly an hour. As my patience started running out, I tried contacting customer support, only to realize there’s no proper way to speak to a representative. After some effort, I managed to find a number, but it turned out to be a vendor helpline, and they refused to assist me.

At 17:27, I finally received a message from a rider saying he was about to pick up the order from the restaurant. By that point, I had already waited far too long, so I requested him to cancel the order. He told me he couldn’t do that.
I have all the screenshots and I’m seriously considering taking legal action. This level of service is unacceptable, and the situation was genuinely embarrassing.

Food Panda riders are the worst; they are lazy, their boxes are torn, the food is always received cold, or sometimes not edible. Which is why I rarely use them, but yesterday I had a worse experience with them. The rider provided me food after half an hour of his diparture which was almost 15mins distant in actual, the box as open, i asked him on which he did mischief and asked for extra 100, I gave him that 100 extra to get rid of him, later when i wrote review and complaint against him, the food panda dedcted whole amount of order from him.
That's where he started behaving like evil, he gave my number to someone who started calling me, harassing me, and abusing me. I had to involve my male members, and he abused them, too. The threat of the police, we said ok bring the police, we are waiting.
The rider kept standing at the gate. I will not go until you pay me the whole amount. The two of them were the worst, and so many like them I have been continuously listening to about.
We always give tips to riders for their work, but that man had been the worst.
Well, later we gave him money, and in the evening the bad man again called me and harassed me; this is how they ruin your life. I have a complaint F.I.R in the police station.

And yes, food panda has no emergency phone number, only slow live chat, on which they rarely help you out.

Worse company worse customer service worse resolutions

I can’t believe my self that this is what i got after spending money and trusting on foodpanda. I am Speechless

WARIS NIAHRI IS POTI VERY BAD FOODPANDA MORE LIKE FOOLPANDA VERY BAD BIMG MONWY WASTE AND TIME WASTE

So ***they #burgerlabpakistan #foodpanda have stolen money*** from me. I ordered food using foodpanda. #burgerlabpakistan confirmed order when it started showing "on the way" status, restaurant called me and said they cannot bring the order and I should cancel order using foodpanda. Foodpanda was not showing any option to cancel as status was out for delivery. I called 4 times burger lab and they kept insisting that foodoanda will refund my money as i paid using credit card. Next morning when i opened foodpanda app the status was DELIVERED. I spoke with foodpanda chat for 27 mins they kept saying order was handled by burger lab they will refund. I called restaurant they rejected to refund. Its only 2,200 PKR but you guys are so cheap and pathetic. I tried to complained through burger lab site they just asked me to fill a surver and 48 hours gone no reply. SHAME SHAME

No customer service helpline, it's a headache to get in touch with chat support. They double-charge you on multiple occasions and do not even refund you. They get the order messed up 90% of the time and do not even process refunds or replacements

I have bad experience with food panda there order cancellation system I accidentally order wrong address soon as realize immediately but there is no cancellation option there is no customer relation link so contact the restaurant and stop the order before preparing and I have paid online after searching I found a way to communicate the customer relation office on chat but refuse refund either I contacted the restaurant but they also don't have option to stop the order after long discussion they refuse to pay me back so delete the app

🚨 SCAM ALERT – FOODPANDA DELIVERY FRAUD 🚨

This is not just bad service — this is organized fraud.

FoodPanda has turned into a complete scam, and their riders and management appear to be working hand in hand in this dishonest practice. This is NOT the first time this has happened with us. It is the second, third time that after paying advance through the app, the rider simply does not deliver the food.

This time, we ordered THREE coffees, paid almost Rs. 3000 in advance, and what did we get?
👉 No delivery
👉 No rider response
👉 No accountability

Despite repeated calls and messages, the rider deliberately ignored us and vanished. It is very clear what happens next:
The rider takes the food, keeps the money (already paid through the app), and disappears — knowing very well that no cash or tip is involved.

This is gross negligence, absolute irresponsibility, and blatant unprofessionalism. FoodPanda’s customer support is equally useless — scripted replies, no urgency, no resolution, no shame.

At this point, it feels like a systematic scam, not an accident. When this keeps happening again and again, it is no longer a coincidence — it is fraud.

⚠️ People should stay ALERT
⚠️ Avoid advance payments on FoodPanda
⚠️ Think twice before trusting this app with your money

Frankly, an FIR should be lodged against FoodPanda services. This platform must be made answerable before the public and the nation for cheating customers so openly.

Extremely disappointed. Extremely angry.
This app has completely lost credibility and trust.

FoodPanda = FraudPanda

I have noticed food panda hiding my review of negatives on restaurants and have artificially inflated ratings. Also there is nowhere to call foodpanda or complain.

With all due respect, your rider misled me. He told me that I would receive my order and that I would get a call from the head department. I agreed and trusted his words because he satisfied me by assuring that my order would be delivered. However, he did not guide me properly. If he had guided me correctly, I would have collected my order myself.
Instead, he kept repeating that I would receive my order. After that, Foodpanda blocked all contact options, and now they are refusing to process my refund. This is unfair. I am a repeated customer and have placed many orders with Foodpanda. Many times, orders get canceled after 30–40 minutes, and we manage those situations patiently. However, in this case, the rider clearly misled me.
I have proof of my conversation with the rider, including records on WhatsApp, which I can provide if required. Kindly double-check this matter and please process my refund.

You said:
Today i placed the order of 3 hot chocolates through foodpanda Mcdonolds and i very disappointed 2 were half and 1 was already drunk they were cold i tired to complain but the foodpanda services totally denied they were rude is this a way to deal with the customer is is how u they send you the druken order i am extremely dissapointed i paid 2700 never order from foodpanda they are fruad
Write it extremly in a frustaded maner
ChatGPT said:
Here is an extremely frustrated, angry version you can post as a review or complaint (strong but clear):

I am extremely disappointed and frustrated with Foodpanda and McDonald’s today. I ordered 3 hot chocolates, paid 2700, and what I received was absolutely unacceptable.

➡️ Two cups were HALF filled
➡️ One cup was ALREADY DRUNK
➡️ All of them were COLD

Is this a joke? Is this how customers are treated after paying full money? This is disgusting, unprofessional, and shameful.

When I tried to complain, Foodpanda’s customer service completely denied responsibility and instead of helping, they were rude and dismissive. Not even an apology, not even a proper explanation.

So let me ask:
❓ Is this the standard of Foodpanda?
❓ Is this how you deliver food — half cups and already consumed items?

This feels like cheating and fraud. I wasted my money, my time, and my trust. I will NEVER order from Foodpanda again, and I strongly warn others to think twice before using such irresponsible and careless services.

Absolutely unacceptable. 👎

Mene day night pizza se lasagna order kia and usmein makhi maari hui thi!

It is with great sadness that I am forced to give this opinion. Food Panda service and staff in Pakistan are extremely poor, with extremely poor ethics and are like a mafia that robs customers and restaurant owners from all sides.

Three times I have ordered Jonny and jugnu from food panda in lahore and all three times the order had some mistake, no fries given, sauce changed, lettece added when specifically asked not to. The quality is simply falling.

App is good. but the customer support and combine delivery system is horrible. recently I ordered food. it was a full plate of biryani but I received half plate. the DAMN rider mix my delivery with someone else. I reach out to customer support for a refund or returning the order back but I don't receive any respond. I waited 30 minutes but nothing comes up. It was a very bad experience when you gave advance payment for the food but don't receive the exact quantity you ordered and paid for. Thank

I ordered Nivea Creme for Men and Nivea Lotion from Foodpanda, but received expired and damaged products. The lotion didn’t even have an expiry date and was different from the description. Both orders cost me Rs. 3000, and despite complaints, there’s been no response or refund. Extremely disappointing — Foodpanda is scamming people in Pakistan.