food.bolt.eu Arvostelua 

Just paid over 40 euros for food. Didn’t get delivered. Chat support says “sorry we don’t do refunds have a nice evening”. SCAM: AVOID AT ALL COSTS! I’m genuinely shocked

I placed an order through the app, and due to a wrong location pinned (which was entirely my mistake) the food went to the wrong address. No problem, these things happen. The courier guy called me and informed me that the food had been returned to the restaurant. I thought, okay, But when I called the restaurant to confirm, they said they never received the food back. Confused, I called the courier guy again, and this time, he changed his story completely. Now, he claimed that the food had been disposed because it couldn’t be delivered. First, it was returned to the restaurant and now it’s been thrown away? Which one is it?

To make matters worse, when I reached out to the customer service team for clarification and resolution, I was met with indifference. No proper explanation, no accountability, and no effort to make things right. It’s not about the money, it’s about the principle. When we order food, we trust the company to handle our orders responsibly. If a mistake happens, we expect transparency and a genuine effort to resolve the issue.

This experience has left me questioning the reliability of the entire process. If the support team were honest they would have definitely investigated the case with courier guy. Do you really think that the courier guy had disposed the food what was prepared just 20 minutes ago??

Courier guy apparently stole my food with help of support team.

Kurjeris neranda lokacijos, ieškojau po visą Kauno senamiestį,kol grįžau parašė maistą padėjo prie durų, kurio niekada neatrado už 38,90€ tikiuosi nirs bolta pamaitas gerai, nes visi prastai kalbantis ankgiskai, nesupranta kur tas adresas. Nors bus sotus ☺️

Maior serviço de porcaria jamais visto. Fiz um pedido ás 21:30 da noite passada, esperei até á meia noite e a comida nunca foi entregue, os estafetas puseram-se a andar e na APP o estafeta estava a recolher o pedido á hora e meia nesta altura, suporte de grilo, recebi resposta, dele ás 4:36 da manhã, sem jantar e qualquer satisfação ou resolução até essa hora, vou trabalhar agora ás 6 e a compensação por tudo isto nenhuma. Tenham vergonha, vou entrar com acções legais e queixa na Deco Defesa do Consumidor. Vergonhoso

Fiz um Pedido #7ACTC as 21h, as 22:49 o pedido estava pronto mais nenhum estafeta foi levantar o pedido no restaurante, após reclamar com o suporte da Bolt o estafeta recolheu o pedido as 23:36 e cancelou o pedido as 23:42. Não recomendo o serviço da Bolt food. Pior serviço de sempre.

Absolute garbage. Couriers are seemingly incapable of communicating, support doesn't know anything besides 'sorry you feel that way' and 'hope it's better next time'. There are issues with the delivery 9/10 times. Not recommended.

Horrible support, put random items in the basket and charged me instead of original ones. Support refused to initiate refund, basically stole my money. Filed complaint to state consumer rights protection agency. Suggest to do the same if you have similar issues.

Support is as bad as it can get!
A courier stole my order. He arrived at my location, put down my order behind the door for a pricture and then left. Bolt support keeps sending copy-paste messages that the refund would not be available because they can see from their “system” that the courier delivered the order. This company is complete scam!! Look for alternatives!

Terrible. App take the money and after that they don't find any delivery guys. Stay away!

The company created a truly innovative business model. Instead of offering contractors/employees discounted meals or meal vouchers they offer them CUSTOMERS MEALS for free.

Only thing you need to do as BOLT FOOD driver is to arrive at the location, make picture, take the food back and go home enjoy food you just stole with your family.

Support even with video proof will do not offer any refund. Band of thieves, beware.

Horrible support!

I ordered food through Bolt. It got delivered cold, and over the last 40 hours trying to get an explanation from customer support I have been gaslighted, lied to, and ignored. And they have not answered one single question I have asked. Stay far far far away from them. Literally use any other food delivery service if you have to.

terrible service

The worst customer service I have ever experienced in my life – seriously, even the stinky fish pavilion at the Central Market is a gold standard compared to this trash. Your Indian couriers are completely incompetent creatures with zero language skills – not Latvian, not Russian, not English. They can’t drive, don’t know traffic rules, cause accidents every single day, and drive around in half-broken, life-threatening wrecks that look like they were dug straight out of a Finnish junkyard. Literally brain-dead animals with IQ lower than a rubber boot. A classic Bolt Food experience: the restaurant receives the order, prepares it quickly and on time, marks it as “Ready for pickup,” and then the circus begins. Every damn time, the dumbass courier spends 40-50 minutes circling around the restaurant like a complete idiot (I can see it live in your app), while the food gets cold and disgusting. When they finally pick it up, it takes another 30 minutes to get to my door, and then the next circus act starts: they can’t find the address, can’t read house numbers, even if the GPS pin is accurate to the millimeter. Or even better – they text, “I am here,” while they’re sitting in their car a kilometer away and don’t even bother looking for the entrance. The result? I get cold, disgusting food, and very often, something is missing because these brain-dead thieves just steal it. And then we get to your “customer support” (or a wall that it would be more productive to bang my head against). The AI robot replies with the same useless, pre-written templates that solve absolutely nothing. I write, “Connect me to a real person,” 99 times, and when it finally happens, that so-called “person” just repeats the same idiotic scripts and closes the chat before I can even respond. Reopen the chat? The cycle starts over, and in the end, they might throw you one euro. One bloody euro! This isn’t customer support; it’s mockery. Compared to Wolt and their flawless service, Bolt Food, you are cripples, completely useless and shameful. All my friends have already deleted your app and accounts because they got tired of this stinking garbage. I held out as long as I could, only because one specific restaurant isn’t available on Wolt. But now, you’ve fully earned your disappearance from the market. I wish you total bankruptcy. Your attitude is disgusting, your service is below rock bottom, and you are a disgrace to this century with your couriers, pathetic scooters, horrible wages, and treatment of drivers. You are the trash of the food delivery industry.

They avoid all responsibility in all issues. 30min to find a courier despite my order ready. So 45min after I received it. Super cold. Two times appears and always the same robotic message. In our language it means : "Sorry, you've paid for a service and a kind of quality but we cannot handle it and we won't do nothing. So deal with that. Bye."

Frustrating. Yes, we know some people abuse of the refund process. But, with the historic they can easily catch the issues and see that the time is completely overpass. Bolt food Lisboa : BIG delay without ANY resolutions.

Due to tech issue they took my money 3x and don’t want to send it back.
They had a “tech issue” and could not take my card payment and asked me to top up my balance to pay for my dues. Which i did of course. Later on they charged my card and i ended ip paying for the same three times. I spoke to the agents Liz and Sixtus 3 times where in the first occasion they advised they had a tech issue and money will be reverted. It wasn’t so i contacted them again. I was told this was escalated and i should see my money within 5business days. Didnt happen of course. So back to support where the same agent said it wont be returned.
Of course the case is now with the authorities.

Advice: screenshot everything (i did) as they either erase the messages from the support chat or they are not saving it on their server.so you won’t be able to prove your words.

Horrivel, várias vezes 1h a espera de comida que vem fria por estar pronta para levantamento à 40min. Pior serviço de comida ao domicílio

Stole my food, simple as that

Bolt food couriers from India and other similar undeveloped countries constantly don't deliver the food to the customers, they eat it themselves, blatantly lie about it and write on the Bolt system that they delivered it. They also don't speak in English, Lithuanian or Russian, live in cars, do not respect hygiene standards, constantly cause accidents on the road, and even on the pavement for pedestrians. I will never use bolt again.

This is insanity, food was tottaly cold and the funny part id you cant get a refund. Apologies from support - yes, but refund - no.

The service itself is okay, but the customer support is ATROCIOUS! Never in my life I've seen such rude people working anywhere. The agent keeps finishing the conversation trying to get rid of me, when I only wanted to get answers about my order