food.bolt.eu Arvostelua 

Looks like customer service doesn’t exist! Driver doesn’t understand his mistake. Ordered food but didn’t get 1 kebab and fries. Driver lost in area and brought food with Wolt bag.
I asked to deliver missing food but I’ve been told to wait 48hrs!!! Wtf are you doing BOLT! I hope this company will be closed soon! F*u ck You Bolt Team

Bolt food Malta -I was a regular client of Bolt food but I often had problems, food often arriving late; on my last experience ,delivery time keep changing with food left at the restaurant to pick up. When complaining with customer service they argue that driver " just arrived few minutes late", ignoring ( or pretending to ignore) that the delivery times has changes several time and assigner drivers even had to multiple order pick up. Food obviously arrived cold and saggy, uneatable They simply take the piss. Bye Bye Bolt food, welcome Wolt

Alert: Bolt Food ignores customer rights! Ordered food based on description and pictures, received something completely different. Support’s response? “We can’t take action, the most we can give is a 2€ discount for your next order. Sorry, but we don’t do anything else.” They treat this as normal. If customers expect to get what they paid for, think twice before ordering.

Shocking. Delivered some of the items then decided he wasn't in. Ridiculous he was standing in the road waiting for them. The customer is in his seventies and they thought this was OK. Shocking service
25

I entered my address and it was detected by the database, so I clicked on it. Then I made my order.

The cashier couldn't find the address. When he arrived, he scolded me for long minutes for putting a wrong address because the pin was at the wrong place. I have never touched that pin. Apparently, the pin (provided by Bolt) was on 48 and the cashier couldn't find the 38...

I tried to see with the help support what had gone wrong, and they rejected the fault on me for putting a wrong address. Imagine getting home after a long day of work, wanting some easy food, just to get talked to like you are a bad human being for a problem that is absolutely nothing of your fault. Human decency is lacking on this platform...

Ordered via Bolt Food , total 22 EUR. The order was prepared quickly by the restaurant, but the assigned courier detoured across the city and marked the order as “picked up” while far from the restaurant. After 30+ minutes in a paper bag, the food was no longer acceptable, so I refused the order at the door.

I opened a support ticket before delivery, but after 1h21m I received a dismissive message telling me to “pay more attention when placing orders,” and the ticket was closed without clarifying any refund. A second ticket was handled by multiple agents who claimed—incorrectly—that I had accepted the order and offered only a 1 EUR credit. The last agent closed the chat immediately after saying I would not receive a refund, while I was typing my clarifications.

Result: I paid 21 EUR for a refused order, with misleading courier status updates and unhelpful, inconsistent and rude support. This is not a one-off; it reflects a pattern of poor service and avoiding responsibility. I do not recommend Bolt Food.

Worst worst worst I have ordered lunch for my family there was missing item I contacted them. They just say no refund and stops replying instead of sending me the other part of the food

Order was from restaurant taste of lahor

Bolt is worst worst worst

This happened in Lisbon, I got scammed by bolt, I made an order 1 out of 4 items where delivered, the courier couldn't speak anything clear, so first my order got marked as delivered but then in reality it was not delivered, after I contacted the support he came in a while and he delivered part of the order, 1 out of 4 items, I came back to the support with photos of what I got, after a while again the responded the courier said he delivered everything.

After this situation I lost trust in bolt, I will not use any of their services again most probably. That's a joke, you pay delivery, service fee ... so in the end they scam you like that?

This is a scam. Bolt took my money and never delivered my order. The driver told me someone else had my order. I received nothing. Support has refused a refund for weeks and will not give any reason or evidence. Reading other public reviews, this is not an isolated mistake. It looks like a system that lets drivers mark that they showed up, then the customer is denied any refund even when no food arrives. That is stealing. Avoid this app.

Support agents are ignoring me. We've been waiting for a courier for almost 2 hours and there's no option to cancel the order. Courier is not picking up the order for 1,5hours. Agents just advised us to be patient and have a lovely time.

J’ai commandé un burger et une boisson. J’ai attendu 1 heure que l’application trouve un livreur. Et après 1 heure je vois que ma commande est annulée parce que ça dépasse de l’heure de fermeture ! C’est inacceptable !!

The delivery guy picked the food to late it was already cooked.
So it was cold and the driver late.
They did not take responsibility.
Can not support this.
Support is not existing

Have been using for years. Orders always messed up by drivers and most of the time the drinks have spilled over the food. Always left a comment but never ever complained. Today received an order that was soaked from top to bottom where only maybe 1/4th of the massive drink was still left in the cup. Rest was all over my food. Delivery guy gave 0 f*cks. Bolt customer support had me send the same images multiple times and answer the same questions which i had already answered before. Asked to “provide more clear images” to show the damaged products aka the wetness. What?? My whole floor was already soaked from just retrieving the order from the delivery man. Then they ghosted me. After trying to get in touch because the only reason i ordered was because i knew i was gonna be in a hurry later, they coldly returned 5 euros from a 15 euro order. Deleted the app for good. Done with these scammers.

I had an awful experience with Bolt. I was charged around €14 for cigarettes I never ordered and never received, on top of a normal €5 ride. I contacted customer support multiple times to explain the situation and request a refund, but they completely ignored me.

Not only was I charged for something I didn’t receive, but their support team refused to help or even respond properly. It’s extremely disappointing and unacceptable. As a customer, I feel scammed and disrespected.

I’ve now had to contact my bank to dispute the charge, since Bolt refuses to do the right thing. I would strongly advise others to be very careful using this service, especially if you’re ordering anything beyond a regular ride.

Scammed me. Delivered no food and still charged me delivery fee! Now they won't engage at all. Avoid this company like the plague.

Horrible drivers, horrible customer service, 0/5

The driver never showed up with my food, and their customer service just closed my ticket after ignoring me for half a day.

Horrible experience with Bolt Food. Ordered sushi (order #1ELLW) at 20:42, estimated delivery was already close to 2 hours, but in reality it arrived at 23:43 — over 3 hours later. By then it was completely pointless, I had already gone to bed, and the food was thrown away. Paid around €50 for absolutely nothing. Customer support only offered a tiny discount on the next order, refusing a proper refund.
Also, the restaurant should have cancelled the order themselves if they saw they wouldn’t be able to prepare and hand it over on time. Terrible service and total lack of responsibility from both sides. Never using again.

Ļoti slikta pieredze ar Bolt Food. Pasūtīju suši (pasūtījums #1ELLW) plkst. 20:42, jau sākotnējais piegādes laiks bija gandrīz 2 stundas, taču patiesībā to atveda tikai 23:43 — vairāk nekā 3 stundas vēlāk. Līdz tam laikam tas jau bija pilnīgi bezjēdzīgi, jo biju devies gulēt, un ēdiens tika izmests. Samaksāju ap 50 €, bet pretī nesaņēmu neko. Klientu atbalsts piedāvāja tikai nelielu atlaidi nākamajam pirkumam, atteicoties atgriezt naudu.
Tāpat arī pašam restorānam vajadzēja atcelt šo pasūtījumu, ja viņi redzēja, ka nespēs to sagatavot un nodot laikā. Šausmīgs serviss un pilnīga atbildības trūkums no abām pusēm. Nekad vairs neizmantošu.

Scam! We have lost money and no food as some pakistani does not want to find a building door and was just standing outside somewhere in another street than the address, and didn’t bother event to go around. They can’t even talk properly english, and such people just destroy any trust. Never ever again, and nobody cares about your issue. Bolt just blocks you. Nice job Bolt food, l hope everybody will start to ignore you

They stole my order. I paid they retrieve, he didn't deliver and bolt wont refund because for them it was delivered.