FMG Repair Services Arvostelua 

I wish I had gone through my own insurance. My car was hit in a carpark when I wasn’t even in it. The other person admitted liability and Tesco insurance said “ why don’t you use our repair workshop FMG in Manchester.” It was alright to get it booked in,although the app Tesco gives you doesn’t work and I had to contact them personally. When it came back they had lost a car mat and asked me to buy a new one and they would refund me. I am still waiting for my money back more than a month after I gave them I gave them the invoice. I also had to go back twice ( a round journey of a hour) because the headlight scratches had not been repaired and then a piece of trim was missing. I would avoid them at all costs. I personally will never use them again. Tesco should really look for another repair service.

It took a week for them to collect the car then 102 days to replace a front grille/bumper, fix a crack in the rear bumper and re-align adas / program a radar.

Around 6 weeks of that time was waiting on slots at the dealer they had to outsource adas / radar work to.

I don't blame the workshop for that, more the process their company and the industry follows? Feels absurd.

Fmg Glasgow could definitely improve communication, don't make up estimates because you're inconveniencing people. If it keeps updating a few days at a time, how are you supposed to go anywhere or do anything? I had to keep phoning the car rental company to let them know to extend etc (even though they're all owned by the same company).

After I made a complaint about estimates constantly changing and status updates not making sense (painted, in a queue to be painted, still being stripped???) , communication was handled better by a regional manager. And after complaining about the cost to run the insurance rental hybrid and constantly having to update them with new estimated dates to extend the rental, they did give me their own electric courtesy car which I appreciated! And in time for my holiday, so they definitely worked to help out.

When the car returned the work appears to have been to a good standard, everything looks great and works great.

Every member of staff I contacted (workshop manager, regional manager, staff who answer the phone etc, was helpful and genuinely trying to get things done, I think they might just be held back by the company they work for.

It's just a shame it took over 3 months...

The Harrogate branch, of FMG Repair Services, aren’t a pleasure to deal with. Impossible to contact (they don’t answer their phone), no contact with repair updates and don’t take details down (having given the address for our cars pickup, a number of times, their driver still went to the wrong address!).

Very friendly helpful staff when booking in my car.
Collected my car from home letting me know before had on time .
Had a slight issue on returning my car but very helpful lady found someone to deliver it back so I could still collect children from school .
Repair excellent.

They collected and delivered car back at times I was told, kept me informed throughout repairs, any time I spoke to them on the phone they were very helpful and friendly as were the staff who collected and delivered my car back
Very pleased with the repair itself thank you

FMG Repair service services at the Chelmsford branch are absolutely shocking they repaired my transit van which I had to return because the paintwork was shocking they didn’t do every panel because they said it wasn’t in the accident which to give them credit they then put right after their head office told them too, I also got an engine management like came on my Vehicle within 12 hours of leaving their garage when I returned the vehicle they told me it was nothing to do with them through further phone calls of speaking to their head office and the Insurance insurance company they got told to sort it out which then they got me through the back door at ford Braintree where the manager told me he knew someone and then I get told a rodent as eaten through my matter sensor cable but I am not covered on that as it was nothing to do with the accident I’ve got told. my vehicle was parked outside their garage all the time it was with them they had the Van for two weeks+ on the industrial site there are hundreds of rats but I was still liable to pay the £565 +vat they also left my van at Braintree Ford and refused to bring it back as they told me it wasn’t their issue I may have just had a bad experience not one of their branches might be like this I’ve got pictures to Back all of this up honestly I would pick another garage in the future if I could upload my pictures on there you would be shocked I remember this is the Chelmsford branch I can’t speak on any other branches

Collected my car from them after accident repairs .
They replaced all four wheels but done 4 wheel alignment on the old damaged wheels one of which was buckled and can’t see an issue .
Car also returned with air con not working and although they claimed even though they never removed gas failed to check for damage to the system from the impact like high pressure valve system.
Do not use this repair centre

FMG IS A VERY RELIABLE GARAGE FOR YOUR REPAIRS,COURTESY CARS ETC,FROM THE VERY START OF AN ACCIDENT WHICH WASNT MY FAULT,AS SOON AS THE INSURANCE PUT ME IN TOUCH WITH FMG,THEY TOOK ALL THE STRESS AWAY FROM ACCIDENT AND DO THERE UTMOST TO MAKE SURE YOUR HAPPY.THEY GO BEYOND TO HELP YOU AND MAKE SURE YOU ARE HAPPY WITH EVERYTHING THEY DO.
THE LADIES ON RECEPTION,TINA,KATH I THINK,LOL,ARE ALL LOVELY AND VERY RESPECTFUL.THANKYOU ONCE AGAIN FMG.I THINK BEST GARAGE IN HULL.WELL DONE FMG HULL,NAYLORS ROW,HULL.HU9 1DP.

My car was brand new, literally 8 weeks old, went in for a rear bumper replacement. Came out door dented and alloys scuffed and headliner stained, they did rectify it. Still slight staining and not perfect alloy repair, especially new scuffs on it, But now the rear boot glass is HEAVILy scratched, and im just not leaving it with them again. Ill just wait till i get a new car now, not worth the constant waiting for parts and then having new damage on it every time

I can highly recommend FMG Car Body Repair service in Hull. Communications and service provided were excellence, ladies in office couldn’t do enough to help and support and support me . I was updated through text message often whilst the car was getting fixed. Standard of repair was excellent. When my partner collected the car he said it was getting back into a show room car for the first time because they had cleaned the car to a very high standard after the repairs had been done . Will highly recommend you to other for sure. Thank you for a great service.

I can not rate Hereford FMG highly enough for all their help, support and kindness, from roadside recovery , delivering courtesy car the next day and Keeping me updated regularly on my car repairs to delivery of my vehicle to place of work and collecting courtesy car. Thank you Tracy, Paul Mr String and all the team at FMG Hereford

I can highly recommend FMG Car Body Repair service in Hull. Communications and service provided were excellence, ladies in office couldn’t do enough to help and support. I was updated through text message often. Standard of repair was excellent. I was offered a loan car and Matt who was very friendly and polite collected my car and returned it when repair was complete.

I had my car repaired twice at the FMG Slough , both times including body work and they did marvellous job!!! Each time the communication between me and the garage was great, very competent and helpful ladies on the phone, who organised collection, delivery , provided updates efficiently.
The repair and the body work itself , exceptional , they even went an extra mile and refurbished the alloy wheels , not only on the damaged wheel , but all of them!!
I cannot recommend FMG Slough highly enough!

so this is my personal experience at the littlehampton branch with this company, i had many issues with over the time they had my car for an insurance repair, (not my insurer, the 3rd parties that hit my parked car).

First issue was they broke the boot opening mechanism as they didnt know it was electronically locked out from the incident and needed my phone app to reset/unlock it, so basically broke in and busted the lock and then said it was already a fault.... luckily i had it on cctv before the incident the same morning working fine, they still avoided this so I had to get it repaired by Jaguar themselves as these guys had no idea how to, and tried blaming electronics (it wasn't it was the lock they bent).

secondly they sent the car back to me with a alloy wheel repair completly the wrong colour so wasn't properly checked. it got redone, but a year on the wheel clearly wasn't done like the original qualilty as the alloy is a differnt colour to the other 3 and the spare, the paint bit seems ok.

Then they have not reapplied the ceramic coating that was on the car originally 2 months prior, to the repaired bumper, even after me asking them on several phone calls (recorded) about it, they asked if i had proof of it being done, of course its on the original purchase of the car, but still didnt fulfill and avoided it completely, they did offer a long time after but i did not trust them with my car again.

All i can personally recommend is that you only talk to them via email unless you have the ability to record phone calls so you have everything in writing or recorded, take pictures and videos of your vehicle before they even arrive, then video the person picking up your car, of everything that does and doesnt work etc.

I wish last year I had more time to deal with this but i was away far too much with work and I would of taken these guys to court if I had the time to deal with that, so I am out of pocket for the repairs I had to do because these guys didn't/couldn't repair correctly, I have learnt my lesson and will take the time off work next time to deal with this sort of thing, and 100% go through my own insurance company next time, and not let the 3rd party insurer that are paying the bill to deal with it.

why am i writing this a year after... well i got a link to do a review so here it is.

Absolutely rubbish - zero customer service, they will send you “updates” continuously pushing back the date when your car will be returned with no explanation as to the unjustified delay - when you talk to someone they simply blame someone else in the business - appalling service would not recommend and lodged a formal complaint with my insurer

Very unprofessional, someone did a hit and run on my a car a few years ago, and not only do they lack customer service but also lack knowledge. They hadn't informed me regarding the excess fee I was supposed to pay even though I was the one who kept asking about it. Fast forward, they've constantly bombarded me with emails and letters to cough up £550 out of the blue and even threatened to take legal action against me. I've been unfortunate to have them repair my car. Not recommended at all.

Fabulous job from the repair branch in Redruth. Car looks amazing. Friendly helpful staff, every aspect of dealing with them from dropping courtesy car to keeping me updated, to the repair itself has been five star. Truly recommend.

The staff was very helpful am very happy with the work they did at Fmg in hull .they kept me informed .customer service was great .

Damaged car was collected by a member of the FMG, Hull branch on 5th June leaving a courtesy car and returned by another member on the 12th.
During this period I was updated at every stage of the repair process. When my car was returned it looked pristine, both inside and out, with no sign that any accident had occurred.
All members of the FMG staff were very professional and helpful.
I'm very impressed by the whole experience with FMG, thank you!!!

Review for FMG Hereford:

Very responsive & professional service from start to finish. Tracy in the office is lightning quick to respond to emails & calls. The courtesy car driver, John, equally professional & helpful. The repair seems to have been done to a very high standard & didn't take more than about 10 working days. These people made an inconvenient insurance claim a lot easier to deal with. Many thanks to you all.