FMG Repair Services Arvostelua 

Great Service and communications with regular updates,keeping us informed along the way,easy to get through to,with happy to help attitude.
The Volvo V40 2018 was in a mess at the front from the bonnet down and initially we thought would be a right off.This would please many,but not us,when you get a good vehicle you want to keep it.The other vehicle was a definite right off,Lot to be said for the safety of a Volvo.This company at the Durham Branch did an amazing job,looks like it came out of the showroom !!

I am still waiting for my car since an incident which happened 23 June. It was picked up from my house around 30th June. It had been reversed into a post, so the rear window and bumper was damaged .It was in the garage waiting parts, and eventually returned 20 July. The state it was returned to me beggars belief . There was broken glass still in the boot, the new part had a deep star crack which had cut through the paint, and the rear seat back had a cut to the upholstery. The whole car was filthy, and had rain marks on it. To say we have had no rain for weeks tells it's own story. I rejected the car and I am still without transport. The insurance company and the garage can't agree who is to pay ,
I am elderly and live in a village where there are no shops and transport, so I am well and truly stuffed. The garage and insurance company are aware of my position, but it seems that it makes no difference to The repairs we're carried out at their Leeds Franchise to which I'm still without my car avoid this company like the plague.

Worse even than Ryanair. Failed to buy all the parts for the repair kept blaming the supplier, failed give any date on progress without me contacting them first gave me car ready by dates and failed to meet them all, refusing to give me details about suppliers name, date dates when parts were ordered or any other information. An 8 to 10 day estimate turned into 7 weeks. Tesco Insurance insisted that I ahd to use this repairer but accepted no responsibility for the delays

Throughout the process FMG staff kept me updated and were understanding when I had to change the date for collection of my car, and drop off of a courtesy car, at relatively short notice due to a family situation.
My car was returned looking like it had come straight from the showroom and the driver was friendly and efficient.
Should I be in need of repairs again, I will not hesitate in contacting FMG.

I had a repair done here at the Barnstaple branch, due to an attempted theft of my car.
They handled everything for me. Gave me a nice courtesy car for a week. Was kept up to date with everything. And on collection worker around my time scales to exchange cars back. Was treated with empathy and respect throughout.
Thank you.

Awful awful awful. Incompetent. No customer service skills.

FMG repairs in Hull were fantastic from start to finish, with repairing my corsa-e, they kept me informed every step of the way via text, and on website. The insurers had been kept informed also so less stress for me.
Thank you for a first class repairs job and a very efficient, professional, friendly service from all involved.

Absolutely awful service from start to finish!

Our car went into the garage for what should have been minor cosmetic repair work, yet it was returned to us with multiple electrical faults, including the boot no longer opening and the front door handle not working.

The car has since been back to the Gateshead Team Valley branch on numerous occasions, but despite repeated visits, the issues still haven't been resolved. We have also been trying to get help from the head office complaints department, but our calls and emails have largely been ignored, with very little communication or accountability.

We have been left with a faulty car through no fault of our own and have spent far too much time chasing a resolution that should have been dealt with properly in the first place.

The level of service and communication has been absolutely shocking. We would not recommend this company to anyone. Extremely disappointing and completely unacceptable.

Having had a no blame claim where a lot of damage was done to my car I found the Bridgend branch of FMG excellent from my very first dealings with them.
The staff were extremely friendly, understanding, helpful and listened to me. They kept me up to date with all that was going on with my car.
The repairs were carried out to an excellent finish. You would not know how bad the damage was. My car came back looking as good as the day I bought it.
From the staff that had to collect my car, to the office staff and the staff that brought my car back to me, everyone was great.
I would highly recommend this garage. Truly lovely people to deal with and extremely competent mechanics. Thank you.

Excellent efficient service with regular updates and really helpful customer service staff and manager.
Quality of repair is first class.Thank you!

My car was in excellent condition when returned.
Very professional service.

I cannot recommend this repairer.

My Ford Focus was with them for over a week following a non-fault accident. It was returned with poor-quality paintwork and defects that should never have passed quality control. The car then went back for a further week to rectify the issues, yet it was still returned with defects.

Communication throughout was poor, timescales slipped, and when I raised my concerns I felt they were dismissed rather than properly addressed.

After more than two weeks without my car, I expected the repairs to be completed to a professional standard. Instead, I was left with ongoing defects and no confidence in the quality of the workmanship.

A very disappointing experience that I cannot recommend.

Rude manager Dorian Storer at Cambridge who accused me of lying when I said we were told the work would be done in a week and when said this was not acceptable that minor work would take more than two weeks he said ‘ what makes you more important than other customers’ .

Excellent service from start to finish.
Excellent communication, courtesy car delivered and car finished quickly with regular updates.
Highly recommended

FMG at Hull did a brilliant job on the accident damage to the rear of my Mercedes Benz this week. Highly delighted with the results. It took a little longer than I expected but it's the first time in 1.5 million miles of driving that I've had to use a body shop.
The staff at Hull were extremely good and friendly, they kept me in the picture on a regular basis.

AVOID AVOID AVOID THE WORSE CUSTOMER SERVICE EVER RUDE JOBSWORTH CAR COMES BACK IN A WORSE STATE THAN WHEN IT LEFT NOW TAKING LEGAL ACTION DONT USE IF YOU VALUE YOUR PROPERTY AND MONEY ❌

FMG has been so helpful with arranging the repairs to my car. Communication was good and clear. The work carried out was high quality and I was updated throughout the whole process. Thanks so much.

Fmg repair services Newport went above and beyond and sorted the issue with my car, the staff are professional and understanding and I highly recommend them, excellent service.
Thanks for everything
Owen Williams

I’m currently in the process and VERY frustrated. Was contacted on behalf of AXA insurance 4months after being reversed into.
Was sent a form to accept service, however, constantly being asked for more information and more details is frustrating and annoying. 1 months since being contacted and engaging with them my vehicle is still sitting on my driveway.
Just received an email request for a copy of my V5 after providing pictures of the vehicle, mileage, VIN (Chassis), and MOT.
Worried now I’ll somehow be charged for the rental they have given me.
I will follow up this review with my final outcome, but not happy so far.

My car was repaired by the Grantham branch and from start to finish the entire team has been extremely helpful. My car was then collected promptly, the communication throughout the process was brilliant and my car was fixed in way less time than estimated which was absolutely amazing. They were fixing my bumper and it looks good as new. Absolutely brilliant, would highly recommend.