FMG Arvostelua 

The staff and results of the repair were excellent car returned in impeccable condition 👏.

first class service throughout

The service I received was smooth sailing from beginning to end.
Very happy with the repair on my vehicle.
My replacement car was lovely to drive, and was very satisfied with the service I received from enterprise car rental services.

I am extremely disappointed with the service I have received from FMG Connect while managing my vehicle insurance claim through Tusker.

My car has now been with the repair garage they selected for over two months. Initially, I understood there were delays due to parts, which is reasonable. However, even after the parts arrived, there is still no completion date and no sense of urgency whatsoever.

I have been told the garage is only allocating four hours per day per vehicle, which is completely unacceptable given the length of time my car has already been off the road. This clearly shows the garage does not have the capacity to handle their workload, yet FMG continue to use them and do not appear to apply any pressure or prioritisation for long-outstanding cases.

What makes this even more frustrating is that I am continuing to pay a substantial monthly amount to Tusker for a vehicle I cannot even drive. In fact, I have now paid more in lease payments during this delay than the temporary car I have been provided with is likely even worth. The replacement vehicle does not compare to my own car in size, suitability or comfort, yet I am still paying premium-level payments.

This delay is not just an inconvenience, it is having a real impact on my family life. I have an autistic child who relies heavily on routine and familiarity with our usual vehicle. The smaller temporary car does not meet our needs. Journeys are significantly more stressful and often distressing for her, sometimes resulting in refusal to get in the car or screaming throughout trips. Essential travel is becoming increasingly difficult.

When I contacted FMG to raise concerns, instead of offering solutions or escalating the matter, the representative defended the garage and spoke about her previous sales experience, which was irrelevant and unhelpful. At no point did I feel my situation was being taken seriously.

Really pleased with how my claim was handled by FMG and their partner companies. Overall great service and very responsive customer service. Thanks again.

Excellent service

Oldbury branch quick response. Very friendly staff. Use of a courtesy car which could have been checked really the fob for the car was working intermittently, the hand brake was very high. I was very grateful to have had a vehicle to use. My car was repaired over a weekend. Brilliant job very high standard.

Make a difficult time relatively easy
Great staff, companies can make rules but their staff have to deliver.
FMF's all do

Recently had my car repaired at the mitcham branch and it was excellent from start to finish, the ladies on the front desk answer the phone very quickly and had the answers for any questions I had. Also was kept updated on my repair via the fmg connect app which told me which stages my car was at so I knew how it was coming along, and finally the repair was absolutely perfect so I definitely recommend !

Just had my mini camper repaired by FMG Hull, I cannot fault the service or the repair.
Kept me informed at every stage, once approved by the insurance company, the repairs were carried out very quickly, I was surprised at the turnaround time. Well done FMG, a pleasure to deal with.

I was involved in a minor accident before Christmas and once the person who had hit my car admitted liability the matter was left in the hands of FMG’s Newport branch.
FMG provided a quick no-nonsense service. They kept in touch with me and sorted out the repairs very quickly.
The work carried out was to a very high standard. Special mention to Dave who collected and then brought back my car. Hopefully if you have an accident you’ll be lucky enough to be put in contact with FMG. I’d recommend them to anyone.

Excellent service from start to finish

Total joke, accident was 4th december, they keep saying my insurance company have not sent it through. My insurance company say you have replied twice! I asked 4 different people in one phone call to speak to a manager at not one put me through.

Excellent - regular communication and polite, helpful and knowledgeable staff. Visibility of where the claim was made the process far less painful and avoided chaser phone calls.

Great customer service from. Speaking on the phone to the pick up, repair and drop off of my vehicle.

Really happy with the service and communication. The call hander when I reported my claim was Fantastic so understanding

I recently had my car repaired at the Southampton branch, after being told by my insurance company that my car would be scraped FMG have made me a very happy lady my car has now been returned to me looking so good
Thank you for making my car look like new

The process from start to finish has to be one of the most difficult process. I had nothing but hassle from the minute they tried to appoint a garage all the way to the payout. A process that shouldn't have tooken long has now been 1 month 10 days and yet waiting for a settlement payment, avoid this company and use another firm!

Great service, the rapid repair company were brilliant and the technician completing the work was exceptional and very professional.

Overall my experience with FMG was great. I was kept informed regularly of the repairs to my vehicle by text. Everyone
involved ie. telephone advisors and the drivers were very professional and pleasant in nature Highly recommended