Honestly, I was going to just leave well enough alone and chalk this up to lesson learned but flycurvy sent me an email asking for a review, so here it is. The products I received were nothing like th... Näytä lisää
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This has been the worst experience I've ever had buying something online. I will never again in my life buy from Fly Curvy. Their refund system is absolutely outrageous. They make you take pictures o... Näytä lisää
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The customer service was excellent, I had concerns & wanted to return my dress but they gave me option's which I appreciated. Instead of spending money on returning the dress I took a partial refund... Näytä lisää
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BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Yhteystiedot
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, Kiina
- support@flycurvy.com
- flycurvy.com
2,0
Välttävä
837 arvostelua
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Flycurvy wants you to pay for their mistake
It took six weeks for Flycurvy to send me a dress that I Did Not order. Instead of giving me a full refund they suggested giving me $30 and I keep the incorrect dress. WhenI declined they offered $50 back and I keep the item. Finally on my last refusal they gave refund minus a $5 discount coupon.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Gayle,
We are truly sorry for the inconvenience and frustration you have experienced with your recent order.
We are very sorry that you received the wrong product. We are committed to investigating this matter to prevent such issues in the future.
We want to assure you that the refund you received was for the actual amount you paid for the item, not the listed price. This is standard practice to ensure that you are refunded the exact amount you spent on the item.
Thank you for your understanding and patience as we work to improve our processes and customer experience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Only offer 20% Back on Purchase when Dissatisfied
Paying the amount per dress you would think the products at FlyCurvy would be an easy decision. Mark my words, DO NOT ORDER from FlyCurvy. If you are unsatisfied, you will only be offered 20% back from purchase amount. It took 3 weeks to get the dresses, one was not the same material as pictured on website and rhe other was 5 inches too long. You are wasting your time, money and hope for a presentable garment when purchasing from Fly Curvy.
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Amy,
We are truly sorry to hear about the issues you have faced with your recent order.
We sincerely apologize for the delay in receiving your dresses and for the discrepancies in the product quality. We take your feedback very seriously and are committed to improving our processes to ensure a better experience for our customers.
Regarding your concern about the refund offer, we want to clarify that the partial refund was presented as a non-return alternative resolution. As outlined in our email correspondence, if you preferred to return the items, we would supply all necessary return details to facilitate the process, you can simply reply to our email.
If you have not located our email or would like to discuss your preferred resolution further, please do not hesitate to contact us. We are committed to addressing your concerns and finding a solution that works for you.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Worst customer service
This company is a scam. The clothes were poorly made, poor fit and when I asked for an easy return, as per their website, the refund was not provided.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Kate,
We are truly sorry for the inconvenience and disappointment you have experienced with your order.
We have reviewed your case and can confirm that your return process has just begun. We have instructed our customer service team to reply to your email and provide you with the return address and detailed return instructions. Please check your inbox for our email. Once you complete the return process as instructed, we will be able to provide you with a refund.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
The Flycurvy team
complaint@flycurvy.com
52 Days to recieve order
I placed an order for 1 item. It was not custom.
It took 52 days to receive the item, well past the 10-20 day shipping window. The sleeves were too small and the bust was too large, and did not match the measurements posted for the garment.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Sophie,
We’re truly sorry to hear about the issues with your order. We understand the importance of timely delivery and your disappointment that the product didn’t meet your expectations.
First, we apologize for the significant shipping delay, far exceeding our communicated 10-20 day window. This falls short of our standards, and we’re taking steps to address it.
Second, we regret the item didn’t fit as expected. It’s frustrating when garment measurements don’t match our postings, and we want to make this right.
We’ve emailed you to discuss solutions and ensure a satisfactory resolution. Please check your inbox and reply at your earliest convenience to let us know how you’d like to proceed.
We’re committed to resolving this to your satisfaction .
Best regards,
The Flycurvy team
complaint@flycurvy.com
Don't order from Flycurvy
I found this gorgeous dress for a elegant event i was going to , when it arrived it was NOTHING like the picture. The material didn't even look like the picture. I was furious as I had only day to find another dress. Then trying to get a refund is a joke, I will NEVER order from this place again
I have told all my friends as well dont ever order from Flycurvy
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Lisa,
We are truly sorry that the dress you received did not meet your expectations.
We want to ensure that your concerns are addressed promptly and effectively. We have reviewed our records and noticed that you contacted us on November 1st regarding a return. Our customer service team responded to your request, but we have not yet received a reply from you.
If you still wish to proceed with the return and refund, please reply to our email so that we can assist you in initiating the return process. Your satisfaction is important to us, and we are committed to resolving this issue to your satisfaction.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Rip-off website
The plus-size dress that I received is proportionally as long as it is wide, so it might be fine for someone 6' tall. The colors are a very faded version of the item on the website. Site advertises easy returns but because it ships from China (NOT found anywhere on their site), it costs more to return than it's worth. They offered a "very generous" 20% refund. I wish I'd checked the reviews here before I ordered. This website is a rip-off.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear customer,
Thank you for sharing your experience and concerns with us. We are truly sorry to hear that the plus-size dress you received did not meet your expectations in terms of fit and color.
We apologize for the inconvenience caused by the return process.
Regarding the 20% refund offer, we want to assure you that we are committed to finding a more satisfactory resolution. We value your feedback and want to make things right.
We would like to invite you to contact us directly at the email below so we can work together to find a solution that meets your expectations. We are open to discussing further options and are eager to resolve this issue to your satisfaction.
Thank you for your understanding, and we look forward to your response.
Best regards,
The Flycurvy team
complaint@flycurvy.com
All zeroes
All zeroes! shipping took 6 weeks which was not shared when I ordered. The tracking led to a sight which was blocked by my security software. When asked for a delivery update i was ignored. You offer returns but refuse to return. I will not be making any purchases from your company again. This has not been user friendly.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Stephanie,
We are truly sorry to hear about your negative experience and the frustration you have encountered.
Please know that we take your feedback very seriously and are committed to improving our service. However, we are currently unable to locate your specific order based on the information provided. In order to better address your concerns and find a satisfactory solution, we kindly ask you to contact us via the following email address below. Our customer complaint team will be more than happy to assist you and ensure that your issues are resolved promptly.
We apologize for any inconvenience caused and hope that you will give us the opportunity to make things right.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Im really surprised by the reviews
Im really surprised by the reviews. My experience was very good. It took a little longer than I had hoped to receive the 2 dresses i ordered. When I received the package, the dresses were well packed. The dresses themselves are of good quality and fit according to my size (and the size i ordered). I will definitely be purchasing more from Flycurvy.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Ronda,
Thank you so much for your kind review! We're really glad to hear that you had a good experience with us and that the dresses met your expectations.
Best regards,
The Flycurvy team
Ordered two dresses and only one has…
Ordered two dresses and only one has arrived. Tried sending a email, bounces back. Wish I had read these reviews before buying…. Total rip off
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Kristine,
Sorry to hear about the issues you encounterd.
Firstly, we would like to clarify that our other customers have been able to contact us successfully via email. We kindly ask you to double-check the email address you used to ensure it is correct.
We have verified that your order was placed on July 13th. We understand your concerns about receiving only one of the two dresses you ordered. We want to assure you that we are not a fraudulent company. The fact that you have received one of the items from your order is evidence of our commitment to fulfilling your purchase.
Regarding the remaining dress, we have taken steps to expedite its shipment to you. We have also sent you an email with all the necessary detail. Please check your inbox for this email.
If you have not received our email, it is possible that it may have been filtered into your spam or junk folder. We recommend checking your email settings to ensure that our emails are not being blocked or filtered out.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I wish I read the reviews before…
I wish I read the reviews before ordering. I ordered in hopes for a wedding at the end of July, it's been almost 2 months now and still haven't received any of the items. The tracking info is so vague I have no idea where it is. Needless to say it won't arrive on time bc were flying out in 3 days. Trash company. Don't order from them unless you live in mainland China I guess. Chinese scam.
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear sofya,
So sorry to hear about the difficulties you have encountered with your order. We understand how important it was for you to receive the items in time for the wedding, and we sincerely apologize for the delay and the frustration this has caused you.
We have checked with the delivery service, your package is currently in transit to the local post office. We have also contacted the courier to expedite the delivery process as much as possible.
We understand that this delay has caused you significant inconvenience. We are doing everything we can to ensure that your order reaches you as soon as possible.
Once again, we apologize for the inconvenience and any disappointment this has caused.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I ordered my items in May and still…
UPDATE: Another two weeks has gone by and I still have not received my items. Please do not order from here if you need your things within a timely period. I no longer need my things anymore. It’s been 6 weeks since I ordered.
I ordered my items in May and still have not received them. The tracking never updates. I won’t be ordering from here again. Hopefully I get the items in the next few months.
29. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hi Shereka,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and the frustration you've felt regarding the delivery of your items.
We want to clarify that your package has been in transit and the tracking information has been regularly updated. Currently, your package has already arrived in the destination country. We have sent you an email with the detailed logistics information so you can keep track of its progress.
Thank you for your understanding and patience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
2025-05-06 14:33:21
2025-05-06 14:33:21
FC00679281
The "resolution" is "too bad". Customer service? What Customer service?? First I made the order around the beginning of May. I have (as of 6-30-25) only received part of my order, which was for a wedding at the beginning of June. Of three items, I have two. Neither of which fit despite making adjustments for sizing differences. And the best they have to offer is a "refund of $8.99" out of $110. AND I have to pay to ship the items back. I will NEVER shop here again. I would give negative stars if I could.
29. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Sarah,
Thank you for sharing your experience and concerns with us.
We want to clarify that your order was split into two separate shipments. When you contacted us regarding the return, you mentioned only two items, which had a combined value of less than $30. Our team processed the refund according to the standard procedure. We understand that this may not fully address your dissatisfaction. If you don't want to accept, we are open to discussing further options with you.
Regarding the remaining item from your order, we are pleased to inform you that it is now ready for delivery. We have sent you an email with the delivery information and additional details on how to proceed with the return. Please check your inbox for this information.
Thank you for your patience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
This company is terrible.
Unless you are willing to wait 6+ weeks for your items, do not order from here. The website is misleading about how long orders take to be shipped. I placed my order on May 5th 2025. Once I realized it was being shipped from Hong Kong I asked to cancel the order. That was on May 7th 2025. They replied on May 8th that the order had already been shipped (even though the tracking number showed it had not.) I pointed this out to them and they claimed the tracking information was incorrect. They then sent me an email on MAY 13 2025 saying my order was SHIPPED! So they lied to me about it being shipped in the first place! It is now June 13 and I still have not received my package. Their customer service is also awful and from everything I've read, you have to pay for return shipping. Read the reasons you are "allowed" to return an item also. They are totally ridiculous.
Update 6/30/2025 - Just adding to say my items have still not arrived. Its been 2 months.
Update 7/7/2025 - Items finally arrived. Poor quality, does not match photos. Not surprised after all this.
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear customer,
We are truly sorry to hear about the frustration and inconvenience you have encountered with your order.
We want to address your concerns regarding the shipping status of your order. We can confirm that the logistics information we provided in our emails is accurate. However, we have identified that there was a delay in the system when sending the shipping confirmation email. This delay caused you to receive the notification later than expected, which understandably added to your frustration.We take your feedback very seriously and are committed to improving our communication and processes to prevent such issues in the future.
To better assist you and resolve this matter promptly, we need to locate your order details. Unfortunately, the information you provided in your review is not sufficient for us to identify your order. Could you please provide your order number and the email address you used to place the order?
Alternatively, you can contact us directly via email with your order details, and we will prioritize your case.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Do NOT order from this company
Do NOT order from this company. The clothes are not as pictured the sizes are wrong and they charge for returns. Also, i placed my order in April. 2 pieces came in may and the third still has yet to arrive. Absolute disaster.
5. toukokuuta 2025
Vastaus yritykseltä Flycurvy
Dear customer,
Sorry to hear about the issues you’ve encountered with your order, including the delays and the problems with the items you received. We understand how frustrating this must be, and we want to help resolve this as quickly as possible.
To better assist you, could you please provide your order number and the email address you used when placing the order? This will help us locate your order details and take immediate action.
Alternatively, if you have any further questions or need additional assistance, please don’t hesitate to contact our team at emails below. We are here to help and will do everything we can to address your concerns.
Best regards,
The Flycurvy team
support@flycurvy.com
complaint@flycurvy.com
Do not order from this company!!
Do not order from this company. I placed an order on April 6th. It is now May 16th and it's still 'in transit'. I placed this order thinking I would get it with time to spare for my May 24th event. Now I'm scrambling trying to locate another dress to wear as I have no faith that this is going to arrive in time. Absolutely ridiculous!!!!
Update - Yes the package was finally delivered on May 17th. However, the outfit that was ordered is so far off on sizing that I still won't be able to wear it. I took all my measurements and ordered the size as indicated however I can't get the pants on any higher than the middle of my thighs. Very disappointed.
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Ginger,
We are sorry for the inconvenience and frustration you have experienced with your order.
We found that your order was successfully delivered on May 17th. We have sent you an email with the updated delivery information, including the tracking details.Please check your inbox for this email to confirm the status of your delivery.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure that everything is resolved to your satisfaction.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Love the choice for larger ladies
Love the choice for larger ladies. I have used this company 3 times and have had very good service.
Highly recommended.
11. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with us and appreciate your recommendation. We’re committed to providing the best service and choices for our customers.
Looking forward to serving you again!
Best regards,
The Flycurvy team
What goes around comes around!!!
What is wrong with you people? You take advantage to people’s hard earned money by not either shipping what’s expected or not giving their money back!!! Your company sucks, you whomever the owner is SUCKS… do you believe in KARMA!!! Oh it’s real!!!
BTW, my order was placed in 4/8/25
6. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear customer,
Sorry to hear about the frustration you are experiencing. We want to assure you that we take your concerns very seriously.
First and foremost, we want to sincerely apologize for any inconvenience or distress caused by the delay in your order. It is never our intention to disappoint our customers, and we are committed to resolving this issue as quickly as possible.
To better assist you and address your concerns directly, we kindly ask for the following information:
1. Your order number
2. Email address used for the order
Alternatively, if you prefer, you can contact our Customer Complaints Department directly at the email below. They are dedicated to resolving customer issues and will be able to provide you with immediate assistance.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I ordered a beautiful dress and…
I ordered a beautiful dress and received an ugly dress that is not even the same dress. I cant get a refund for because I keep getting the run around.
I wish I could upload the picture!!!
28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Gracie,
We are truly sorry to hear about your experience with the dress you received.
We want to assure you that we take your concerns seriously and are committed to resolving this issue. Our customer service team had already provided a return address in the email sent on April 30th. If you have not yet seen this email, please check your inbox (and spam folder) for further details.
Additionally, our Customer Complaints Department has also sent you another email regarding the return address. You may choose to reply to either of these emails to proceed with the return process. We will do our best to assist you and ensure that your issue is resolved promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Best regards,
The Flycurvy team
complaint@flycurvy.com
SCAM! Dont buy from this company
Dont buy from this company! I purchased my dress on March 1st. I first contacted Flycurvy on March 29 because I hadn't received it yet. They assured me it would be here in 2 weeks. And sent pictures of the tracking. Very suspicious, the tracking showed that on the 13th of March my Dress was supposed on a US International flight. That told me right there that it was a Scam. I asked for a refund and was told no. The 20th of April I started a dispute with my credit card company. They refunded my money within 2 days.
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Nancy,
We sincerely apologize for the delay and any inconvenience caused.
Regarding the tracking information, we understand that the update on March 13th raised concerns about the authenticity of the shipment. We want to assure you that our logistics process is genuine, but unfortunately, there were delays in the transportation that we did not anticipate. We deeply regret that this caused you to doubt the legitimacy of our service.
We were unable to provide a refund without verifying that the package was lost. We apologize that our customer service team did not explain the situation clearly to you.
We appreciate your patience and understanding while we investigate this matter further. In the meantime, we are working closely with our logistics partners to ensure that such delays are minimized in the future.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Not worth the money
Dress was made of cheap fabric, thin. Definitely not worth the money I paid.
Size was true which is why it gets 1 star. I’m now attempting the returns process so we will see how that goes.
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flycurvy
Dear Erica,
We are truly sorry that our product did not meet your expectations.
We noticed that you contacted us on April 23rd regarding a return, and we promptly responded to your request. However, we have not yet received a reply from you. In order to proceed with the return process, we kindly ask you to check your email for our response and get back to us at your earliest convenience.
Your satisfaction is important to us, and we are here to assist you in resolving this matter. We look forward to your reply.
Best regards,
The Flycurvy team
support@flycurvy.com
complaint@flycurvy.com
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